• Title/Summary/Keyword: relationship maintenance

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A System Dynamics Model for Evaluation of Maintenance Cost Policy in Deteriorated School Building (노후 학교건물의 유지관리비용 정책 평가를 위한 시스템 다이내믹스 모델)

  • Kang, Suhyun;Kim, Sangyong
    • Journal of the Architectural Institute of Korea Structure & Construction
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    • v.35 no.12
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    • pp.181-188
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    • 2019
  • The maintenance of school building is pivotal issue. However, it is difficult to obtain basic analysis data for LCC(Lifecycle Cost) analysis and maintenance planning of school building. Therefore, this study proposed System Dynamics(SD) techniques to make maintenance decisions for school building. The interaction between the major parameters related to the aging of a building, maintenance activities, and cost were expressed in Causal Loop Diagram. Based on this, the formula for the relationship between causal maps was defined and converted to Stock and Flow Diagram. Through the completed SD model the 50-year plan of 214 educational building were tested by considered in account budget, maintainability, and budget allocation opinions. As a result, the integrated SD model demonstrated that it can support strategic decision making by identifying the status class and LCC behavior of school buildings by scenario. According to the scenario analysis, the rehabilitation action of preventive maintenance that primarily repairs the buildings in condition grade C showed the best performance improvement effect relative to the cost. Therefore, if the proposed SD model is expanded to consider the effects of other educational policies, the crucial performance improvement budget can be estimated in the long-term perspective.

A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers (서비스 이익 사슬 모델을 활용한 친환경 자동차 정비 서비스품질, 고객만족, 장기지향성 간의 관계에 대한 연구: 내부 및 외부 고객 간 비교를 중심으로)

  • Jung Yup Hwang;Chan Kwon Park;Chae Bogk Kim
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.2
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    • pp.82-101
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    • 2023
  • This study is to identify the maintenance service quality of eco-friendly cars, which are rapidly increasing recently. Research is conducted by synthesizing research from the perspectives of internal employees and external customers by using the service profit chain model. Specifically, it is to study the overall structural relationship between internal customer satisfaction, physical quality, interaction quality, outcome quality, external customer satisfaction and long-term orientation. For the study, 202 questionnaires were collected from internal employees and 204 questionnaires from external customers. The results of testing the research hypotheses targeting the internal employee group are as follows. As a result of testing hypothesis 1, internal customer satisfaction has a significant positive (+) effect on physical quality and interaction quality. As a result of testing hypothesis 2, the service quality of eco-friendly car maintenance has a significant positive (+) effect on each other. As a result of testing hypothesis 3, physical quality and outcome quality have a significant positive (+) effect on external customer satisfaction. The results of testing the research hypotheses targeting an external customer group are as follows. As a result of testing hypothesis 2, in the relationship between eco-friendly car maintenance service quality, physical quality has a significant positive (+) effect on interaction quality, and interaction quality has a significant positive (+) effect on outcome quality. As a result of testing hypothesis 3, interaction quality and outcome quality have a significant positive (+) effect on external customer satisfaction. As a result of testing Hypothesis 4, external customer satisfaction has a significant positive (+) effect only on intention to reuse. Finally, as a result of examining the difference in perception between the internal employee group and the external customer group in eco-friendly car maintenance service quality and external customer satisfaction, it was verified that there was a significant difference only in outcome quality and external customer satisfaction.

Understanding and treatment strategy of the physiologic occlusal change in elderly patients (임상가를 위한 특집 1 - 장노년의 생리적 교합변화의 이해와 치료전략)

  • Kim, Jee-Hwan;Shim, June-Sung
    • The Journal of the Korean dental association
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    • v.50 no.1
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    • pp.6-12
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    • 2012
  • As in all other parts in the body, oral tissue also undergoes dramatic changes with increasing age. Since these changes occasionally go beyond physiological scope, which may result in pathological changes, it is essential for dentist to understand changes caused by normal aging process. With increasing age, tooth morphology and occlusion also varies, especially loss of hard tissue, which is taking place in lifelong time, occurs as a result of tooth wear. When this loss of hard tissue is presented rapidly or excessively, functional and esthetical problems are raised, resulting in lowering quality of life of patient as well as making dental treatment for oral rehabilitation even more complex. Therefore, based on understanding of change in occlusion with increasing age, strategic approaches for maintenance of oral health in both functional and esthetic aspect are required as appropriate restoration and maintenance for progressive tooth wear enables desirable occlusal relationship. Carefully planned-restorative treatment in accordance with changed occlusal relationship is also required in the same context. Instead of taking changes in oral tissue as only a consequence of ageing, it is vital to educate patient and his or her guardian, assuring maintenance of oral hygiene and regular dental check-up are of utmost importance for improved oral health.

The Influences of Attributes of Salespersons Working at Apparel Store on Relationship with Consumers (고객과의 관계에 영향을 미치는 의류점포 판매원의 속성)

  • 김은정;이선재
    • Journal of the Korean Society of Clothing and Textiles
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    • v.26 no.11
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    • pp.1570-1581
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    • 2002
  • The purpose of this study is to analyze the influence of attributes of salespersons working at apparel store on relationship with consumers, to gather information what kind of attributes of salespersons get preference to consumer, and to conclude a certain relationship in the result coming from both attributes of salespersons and degree of relationship quality. The questionnaire survey was carried out 571 20's & 30's men and women living around Seoul and Kyong-gi province areas during July in 200l. SAS and AMOS program were used to analyze gathered data. The results of this study were as follows. First, in the case of apparel product, construction and long-term maintenance of relationship with consumers were very essential to gain profit in the future. Second, attributes of salespersons seemed to play an important role on constructing and maintaining long-term relationship with consumers. Third, external attributes like outward appearance do not affect to degree of relationship quality with consumer. rather, internal attributes - expertise, similarity, customer orientation, ethics and likeability, influence on the degree of relationship quality.

A Study on the Relationship Marketing of Customer in food industry (외식산업의 대고객 관계마케팅에 관한 연구)

  • 김미자
    • Culinary science and hospitality research
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    • v.5 no.2
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    • pp.327-350
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    • 1999
  • Under the present situation of severe competition in the food industry, food industry should put much emphasis on maintaing repeating guests as well as attracting new guests. Food industry should gain competition superiority with relationship marketing which consists of the interaction between the role of guests as participants and the guests-oriented service of employees, and marketing activities building up, maintaining, and enforcing the relationship with the guests. However, food industry in Korea have not had much interests in the relationship marketing Which can maintain repeating guests, and they have not carried out relationship marketing activities. This study attempted to establish the relationship marketing strategy of the food industry for the maintenance of friendly relationship with its guests. After reviewing the precedent theory of relationship marketing, the study tried to find out the important factors to affect the relationship marketing of food industry.

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Relationship between Maintenance of Hypertension and Central Noradrenergic Nervous System Activity in Spontaneously Hypertensive Rats (선천성 고혈압 쥐에서 고혈압 지속현상과 중추신경계 노르아드레날린성 신경활성과의 상관성)

  • 고광호;신재수;김미영
    • YAKHAK HOEJI
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    • v.30 no.6
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    • pp.334-342
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    • 1986
  • The relationship between the maintenance of hypertension and the central noradrenergic nervous system activity in spontaneously hypertensive rats (SHR) was studied. The norepinephrine turnover rates in 5 brain areas; telencephalon, hypothalamus/thalamus, midbrain, pons/medulla, cerebellum as a measure of noradrenergic neuronal activity were measured at the ages of 14 weeks in SHR and normotensive Wistar rats. In 14-week old SHR, blood pressure was significantly higher than in normotensive rat, and central norepinephrine turnover rates were significantly greater in telencephalon, hypothalamus/thalamus, midbrain. There were no differences between norepinephrine turnover rates in pons/medulla, cerebellum of SHR and those of normotensive rats.

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Risk Evaluation and Uncertainty Analysis in Hydraulic Design system (수공구조물 설계 시스템의 위험도 평가와 불확실성 해석)

  • Chang, Suk-Hwan
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.2 no.4
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    • pp.194-200
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    • 1998
  • Risk, probability of failure, which includes various uncertainties and influential factors of performance should be accounted for in engineering system. Recently, several different methods to analysis risk evaluation evolved and one of the practical method is FOSM (First Order Second Moment Method ). FOSM method is derived in terms of terms coefficient of variance to uncertainties which influence various factor. For risk evaluation and uncertainty analysis in hydraulic design system, load-capacity relationship is adopted in this paper. Sample catchment with design of sewer system is applied, which plots safety factor vs. risk. Risk evaluation and uncertainty analysis are very to important develop optimal design model in hydraulic system

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The Impact of Facebook Access Motivation on Facebook Addiction among High School Students: The Mediator Role of Online Self-Disclosure

  • Lee, Eunhee
    • International Journal of Advanced Culture Technology
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    • v.7 no.2
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    • pp.103-112
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    • 2019
  • Online self-disclosure was hypothesized as a mediating variable, explaining the relationship between Facebook access motivation (relationship expansion, curiosity about others' life, maintenance of social connection, social pressure from others, habitual use, impression management, searching for information, and content sharing) and Facebook addiction. Data came from 407 high school students in the Busan, and Gyeongnam provinces. Structural analysis was used to specify the relations among measured construct. Facebook access motivation of curiosity about others' life, Facebook access motivation of maintenance of social connection, Facebook access motivation of social pressure from others, Facebook access motivation of habitual use, and Facebook access motivation of impression management were significant predictors of Facebook addiction. Online self-disclosure mediates between Facebook access motivation of curiosity about others' life, Facebook access motivation of social pressure from others, Facebook access motivation of searching for information & Facebook access motivation of content sharing and Facebook addiction. Viewing online self-disclosure as a mediator has important implications for social media addiction counseling practice.

Study of External Prestressing in P.C. Box girder Bridges for Maintenance and Repairment (P.C BOX 교의 유지보수용 EXTERNAL PRESTRESSING에 관한 연구)

  • 김기봉;임춘대;이안호
    • Proceedings of the Korea Concrete Institute Conference
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    • 1995.10a
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    • pp.361-365
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    • 1995
  • P.C box bridges is divided into internal prestressing and extermal prestressing based on arrangement of tendon. In this research the method of establishment of dviation block in advance and analysis of block and the control relationship of tension of external tendon and displacement should be examined by practical example of high speed rail way in aspects of maintenance and repairment.

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Standardization of Injection System by Inorganic Materialfor Crack Repair of Tunnel Concrete Structures (터널 콘크리트 구조물의 보수를 위한 무기계 균열주입기술의 표준화 연구)

  • Bae, Kee-Sun;Gwak, Su-Jung;Baek, Jong-Myeong
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.10 no.6
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    • pp.191-197
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    • 2006
  • This study is to establish a standardization of injection system by inorganic material for crack repair of tunnel concrete structures. For this various surveys and experiments were carried out as followed. The first we surveyed capability of injection and crack pattern of concrete structures in site. and second we analyzed the relationship between crack width and volume of injection, and decided pressure and volume of injection. Finally we evaluated the relationship between crack width and volume of injection with kind of concrete structures, and between required time for injection and crack width with thickness of structure. From these surveys and experiments, we cleared the relationship between crack patterns and injection technologies such as volume, pressure of injection and required time for injection with kind of structure.