• Journal of Digital Convergence
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• v.13 no.1
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• pp.163-176
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• 2015

The purpose of this research is to find out the service quality dimensions and detailed elements of a call center, and to study what relationship the service quality dimensions have with service recovery and customer royalty. This research set up the hypothesis and the research model to verify the relationship between the call center service quality and the service quality customer royalty for 139 people surveyed who experienced dissatisfactions. The result of the hypothesis verification shows that it has an influence on the counselors' service quality and service recovery processes of 3 call centers. The service recovery has en influence on the customer royalty. The result quality as a result remained for a customer after counseling can be called the ultimate purpose of using the call center for a customer, and the research shows that it has the largest influence on the service recovery of 3 dimensions of the call center service quality. In the relationship between the service recovery and the customer royalty, the service recovery has a meaningful influence on the customer royalty.

• Journal of the Korea Society of Computer and Information
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• v.12 no.3
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• pp.203-212
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• 2007

Until now, used parts of automobiles necessary for the remake of automobiles have been recovered from auto repair shops. But it takes much time and cost to collect those parts because the recovery system has not been set up. Furthermore. used parts from auto junk yards have rarely been used for the remaking. This current situation will improve by adopting DISRMPA(Distribution Information System for Recovery and Management of used Parts of Automobiles) designed by the author. Auto repair shops or junk yards input the information of used parts to make a database in the system. Remaking companies use the database to find and recover used parts. The DISRMPA can help prepare stabilized ways to supply used parts.

• International Journal of Industrial Entomology and Biomaterials
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• v.27 no.1
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• pp.203-208
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• 2013

Sericin is usually abandoned after the degumming process. However, it could be a valuable bioresource if an economically efficient recovery process could be set up. In this study, sericin was recovered directly from the degummed waste solution by adding calcium chloride, which induced the precipitation of the surfactant, sodium oleate, by charge interaction. The recovery yield was maximum when 10% of calcium chloride was added. Further increase in the calcium chloride concentration induced the precipitation of sericin. The recovered sericin had a molecular weight distribution similar to that of the hot-water-extracted sericin; but some highmolecular- weight sericin could not be recovered. The secondary structure and amino acid composition of the recovered sericin were similar to those of conventional hot-water-extracted sericin. We expect that sericin recovered from the degummed waste solution could be an alternative to the hot-water-extracted sericin, which is widely used in various applications.

• Agribusiness and Information Management
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• v.1 no.2
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• pp.43-60
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• 2009

To improve the performance of wide-issue superscalar processors, it is essential to increase the width of instruction fetch and the issue rate. Removal of control hazard has been put forward as a significant new source of instruction-level parallelism for superscalar processors and the conditional branch prediction is an important technique for improving processor performance. Branch mispredictions, however, waste a large number of cycles, inhibit out-of-order execution, and waste electric power on mis-speculated instructions. Hence, the branch predictor with higher accuracy is necessary for good processor performance. In global-history-based predictors like gshare and GAg, many mispredictions come from commit update of the branch history. Some works on this subject have discussed the need for speculative update of the history and recovery mechanisms for branch mispredictions. In this paper, we present a new mechanism for recovering the branch history after a misprediction. The proposed mechanism adds an age_counter to the original predictor and doubles the size of the branch history register. The age_counter counts the number of outstanding branches and uses it to recover the branch history register. Simulation results on the SimpleScalar 3.0/PISA tool set and the SPECINT95 benchmarks show that gshare and GAg with the proposed recovery mechanism improved the average prediction accuracy by 2.14% and 9.21%, respectively and the average IPC by 8.75% and 18.08%, respectively over the original predictor.

• Korean Chemical Engineering Research
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• v.47 no.1
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• pp.133-140
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• 2009

This paper presents the experimental study to analyze the pressure and production behavior using depressurization and thermal methods in order to evaluate the hydrate productivity in the 2-D multi-well, plate-type apparatus which has 80 md permeability and 30% hydrate saturation. Injecting methane gas through multi-well allowed to set up the highly saturated hydrate system and combining two different sorts of sands made possible to build up the low permeability system. In this system, both depressurization and electric stimulation methods were applied. When operating pressure was low, according to the depressurization experiments results, the gas recovery was high, however strong pulses which appeared at initial stage of production would damage the operation system. Moreover, cases that hydrate reformed have occurred by endothermic reaction. We have conducted experiments four and six times for the depressurization magnitudes of 140 psi and 320 psi, respectively, to analyze production behavior for the method more in detail. For the cases that the depressurization magnitude was set as 140 psi, the unstable period appears in the results, but stabilized soon. In the experiment results for 320 psi the discontinuous and intermittent behavior has been observed. Thermal stimulation experiments was conducted with depressurizing 80 psi which is the case that shows stable behavior and low recovery. In the results, the gas recovery was high and the energy efficiency was low for long stimulating time. The energy efficiency and gas recovery increased for the soaking time of 1 minute after 2 minute-preheating. In the cases of which the soaking time exceeds 1 minute, energy loss by long soaking time caused low gas recovery and poor energy efficiency.

• Journal of the Korean Society of Clothing and Textiles
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• v.30 no.2 s.150
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• pp.296-305
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• 2006

This study evaluate the effect of laundering on the deformation of knitted spandex/cotton fabrics compared with that of knitted cotton fabrics. Commercial knitted spandex/cotton and knitted cotton fabrics for T-shits were laundered in a drum-type washing machine and dried in a tumble dryer. Wale spirality, shrinkage, elastic recovery and surface contour of knitted fabrics were investigated under different laundering conditions: washing temperature, presoaking time and washing cycles. Knitted spandex/cotton fabrics had a lower angle of spirality than knitted cotton fabrics. After the first washing cycle, the angles of spirality of all the fabrics had decreased greatly. Knitted cotton fabric of low density deformed more than that of higher density. Knitted spandex/cotton. fabric of low density shrank less, because of the greater extension given during heat-set. Permanent elongation length at the 80$\%$ extension was longer than at the 50$\%$ extension, and the knitted spandex/cotton fabric which was expanded greatly during heat-set had a lower elastic recovery rate. The surface appearance of the knitted spandex/cotton fabrics was worsl~ than that of the knitted cotton fabrics before laundering and after repeated laundering, because of the much protruded cotton fibers from the yarns.

• International Journal of Internet, Broadcasting and Communication
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• v.16 no.2
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• pp.43-49
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• 2024

In early 2020, as the COVID-19 pandemic hit the world, widespread changes occurred throughout society. COVID-19 also brought changes in consumers' consumption behaviors and preferences. This study aims to find out how the current status of the tourism industry and the coffee industry has changed since the end of COVID-19 by conducting big data analysis focusing on the search frequency of Naver, Google, and the following, which are representative social networks in Korea. Designating "Coffee Industry + Tourism Industry" as the representative keyword, January 1, 2020 to December 31, 2020, the time of each COVID-19 outbreak, was set before the COVID-19 type, and January 1, 2023 to December 31, 2023 was set after the end of COVID-19. Based on the analyzed search binder big data analysis within the period, we would like to find out how the current status of the tourism industry and the coffee industry has changed since the end of COVID-19. Finaly, the coffee and tourism industries are on the path of recovery and growth. In particular, the rise in coffee consumption, the recovery of the number of tourists, the emphasis on local tourism, and the strengthening of links with global markets are prominent.

• Proceedings of the Korea Water Resources Association Conference
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• 2019.05a
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• pp.156-156
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• 2019

In this study, a gated recurrent unit (GRU) network is constructed based on a deep neural network (DNN) with the aim of restoring the missing daily flow data in river basins. Lai Chau hydrological station is located upstream of the Da river basin (Vietnam) is selected as the target station for this study. Input data of the model are data on observed daily flow for 24 years from 1961 to 1984 (before Hoa Binh dam was built) at 5 hydrological stations, in which 4 gauge stations in the basin downstream and restoring - target station (Lai Chau). The total available data is divided into sections for different purposes. The data set of 23 years (1961-1983) was employed for training and validation purposes, with corresponding rates of 80% for training and 20% for validation respectively. Another data set of one year (1984) was used for the testing purpose to objectively verify the performance and accuracy of the model. Though only a modest amount of input data is required and furthermore the Lai Chau hydrological station is located upstream of the Da River, the calculated results based on the suggested model are in satisfactory agreement with observed data, the Nash - Sutcliffe efficiency (NSE) is higher than 95%. The finding of this study illustrated the outstanding performance of the GRU network model in recovering the missing flow data at Lai Chau station. As a result, DNN models, as well as GRU network models, have great potential for application within the field of hydrology and hydraulics.

• Journal of the Society of Naval Architects of Korea
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• v.54 no.4
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• pp.301-311
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• 2017

Safety operational envelope (SOE) is the area which guarantees the safety of a submarine from the accident such as jamming and flooding. The maximum safe depth is set to prevent the damage to the hull from increasing water pressure with depth. A minimum safety depth is set to prevent a submarine from the exposure above the free surface and collision against surface ship. The prediction method for the SOE in the design phase is needed to operate the submarine safely. In this paper, the modeling and calculation methods of the SOE are introduced. Main ballast tank blowing modeling and propeller force modeling are conducted to simulate the accidents and the recovery process. The SOEs are established based on the crash stop and emergency rising maneuver simulation. From the simulation results, it can be known that the emergency rising maneuver is more effective recovery action than the crash stop.

• Korean Journal of Acupuncture
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• v.27 no.4
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• pp.5-13
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• 2010

Objectives : Herniated lumbar intervertebral disc is common reason causing back pain. Lumbar stabilization exercise prevent back pain recurrence by strengthening lumbar muscles. Sling Exercise Therapy(SET) is a system for spinal muscle stabilization and strengthening using fixed string and mobile band. The purpose of this study is to investigate and measure the effectiveness of SET and oriental medicine for Herniated lumbar intervertebral disc. Methods : The subjects for this study are 40 patients suffering from Herniated lumbar intervertebral disc in our clinic. They were measured and compared by Visual Analogue Scale(VAS), 4 grades of recovery degree and sex, age, period of disease, disc herniation type, times of exercise. Results : In the above index, the score(VAS, 4 grades of recovery degree) improved after treatments. But they make no difference between sex, age, period of disease, disc herniation type and times of exercise. Conclusions : These results suggest that SET may be used for Herniated lumbar intervertebral disc for pain management and muscle strengthening as an essential treatment regardless of sex, age, period of disease and disc herniation type.