• 디지털융복합연구
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• 제13권1호
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• pp.163-176
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• 2015

공적불평행동에서 회사에 대한 직접 불평을 하고, 배상을 요구하는 경우가 빈번하게 나타나고 있는 현 상황에서 콜센터의 대응은 매우 중요한 시점이다. 본 연구의 목적은 콜센터의 서비스품질차원과 세부요인을 찾아내고, 서비스품질차원이 서비스회복, 고객충성도와 어떠한 관련성이 있는지를 연구하는 것이다. 불만족을 경험한 조사대상자 139명을 대상으로 콜센타 서비스품질과 고객충성도 관계성을 검증하기 위해서 가설과 연구모형을 설정하였다. 가설 검증 결과 3개의 콜센타 상담원 서비스 품질과 서비스 회복에 정에 영향을 미치는 것으로 나타났다. 서비스회복은 고객충성도에 정에 영향을 미치는 것으로 나타났다. 결과품질은 상담후의 고객한테 남는 결과물로서 고객의 입장에서 보면 콜센터 이용의 궁극적인 목적이라고 할 수 있으며, 조사 결과 콜센터 서비스품질 세 가지 차원 중 서비스회복에 미치는 영향력이 가장 큰 것으로 드러났다. 서비스회복과 고객충성도 간의 관계에서 서비스회복은 고객충성도에 유의한 영향을 미치는 것으로 나타났다. 콜센터에서는 서비스회복을 도모하고 고객의 고객만족도 및 충성도를 높이기 위하여 콜센터 서비스품질의 관리가 필요하다.

• 한국컴퓨터정보학회논문지
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• 제12권3호
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• pp.203-212
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• 2007

지금까지 재 제조에 필요한 자동차 중고부품은 주로 정비업체에서 회수하여 사용하였으나, 회수체계가 정비되어 있지 않아 자동차 중고부품 수집에 많은 시간과 경비가 소요되었으며, 폐차업체에서 생산되는 많은 자동차 중고부품은 재 제조에 활용되지 못하고 있는 실정이다. 본 시스템은 폐차장, 정비업체 등에서 자동차 중고부품 정보를 입력하고, 재 제조업체에서는 이들 정보를 이용하여 재 제조에 필요한 자동차 중고부품을 회수할 수 있게 함으로써 자동차 중고부품 회수체계를 확립하고 자동차 중고부품의 안정적 수급 방안을 마련할 수 있도록 설계하였다. 본 시스템은 자동차 부품 재 제조에 필요한 자동차 중고부품을 수집 관리하기 위한 물류정보시스템으로 DISRMPA(Distribution Information System for Recovery and Management of used Parts of an Automobile)라고 부른다.

• International Journal of Industrial Entomology and Biomaterials
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• 제27권1호
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• pp.203-208
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• 2013

Sericin is usually abandoned after the degumming process. However, it could be a valuable bioresource if an economically efficient recovery process could be set up. In this study, sericin was recovered directly from the degummed waste solution by adding calcium chloride, which induced the precipitation of the surfactant, sodium oleate, by charge interaction. The recovery yield was maximum when 10% of calcium chloride was added. Further increase in the calcium chloride concentration induced the precipitation of sericin. The recovered sericin had a molecular weight distribution similar to that of the hot-water-extracted sericin; but some highmolecular- weight sericin could not be recovered. The secondary structure and amino acid composition of the recovered sericin were similar to those of conventional hot-water-extracted sericin. We expect that sericin recovered from the degummed waste solution could be an alternative to the hot-water-extracted sericin, which is widely used in various applications.

• Agribusiness and Information Management
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• 제1권2호
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• pp.43-60
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• 2009

To improve the performance of wide-issue superscalar processors, it is essential to increase the width of instruction fetch and the issue rate. Removal of control hazard has been put forward as a significant new source of instruction-level parallelism for superscalar processors and the conditional branch prediction is an important technique for improving processor performance. Branch mispredictions, however, waste a large number of cycles, inhibit out-of-order execution, and waste electric power on mis-speculated instructions. Hence, the branch predictor with higher accuracy is necessary for good processor performance. In global-history-based predictors like gshare and GAg, many mispredictions come from commit update of the branch history. Some works on this subject have discussed the need for speculative update of the history and recovery mechanisms for branch mispredictions. In this paper, we present a new mechanism for recovering the branch history after a misprediction. The proposed mechanism adds an age_counter to the original predictor and doubles the size of the branch history register. The age_counter counts the number of outstanding branches and uses it to recover the branch history register. Simulation results on the SimpleScalar 3.0/PISA tool set and the SPECINT95 benchmarks show that gshare and GAg with the proposed recovery mechanism improved the average prediction accuracy by 2.14% and 9.21%, respectively and the average IPC by 8.75% and 18.08%, respectively over the original predictor.

• Korean Chemical Engineering Research
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• 제47권1호
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• pp.133-140
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• 2009

본 연구에서는 투과도 80 md, 하이드레이트 포화도 30%의 다중공 평판형 시스템에서 열자극 감압법에 의한 생산실험을 수행하여 하이드레이트의 해리양상 및 생산효율을 관측 및 분석하였다. 감압의 크기에 따른 실험결과에서, 운영 압력을 낮게 설정하면 높은 가스회수율을 얻을 수 있지만 생산초기 나타나는 강한 펄스가 생산전 운영에 무리를 줄 수 있다고 판단되었다. 또한 흡열반응에 의한 하이드레이트 재형성으로 오히려 회수율이 감소하는 경우가 발생하였다. 감압법 적용시의 생산거동을 더 상세히 분석하기 위해, 감압크기 140 psi와 320 psi에 대해 각각 4, 6회의 반복실험을 진행하였다. 그 결과, 140 psi로 감압크기를 설정한 경우, 생산초기에 불안정한 거동이 나타나지만, 빠르게 안정화됨을 알 수 있었다. 320 psi의 실험결과에서 불연속적이며 간헐적인 생산거동을 확인할 수 있었다. 열자극 실험은 안정적인 생산거동을 보이며 회수율이 비교적 낮아 열자극의 효과를 잘 관찰할 수 있는 압력차 80 psi를 적정운영 압력으로 설정하여 수행하였다. 열자극감압 혼용기법의 결과로부터 열자극시간이 증가할수록 가스회수율은 증가하였지만, 반면 에너지효율은 오히려 감소하는 것으로 나타났다. 열을 2분간 가한 후 열흡수 시간을 1분으로 설정한 경우 본 시스템에서는 회수율이 상승하였으며, 에너지효율 또한 증가되는 결과를 얻었다. 하지만, 열흡수 시간이 1분 이상일 경우 오히려 더 낮은 회수율과 에너지효율을 보였는데 이는 긴 열흡수 시간으로 인한 열손실에 기인한 것으로 판단된다.

• 한국의류학회지
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• 제30권2호
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• pp.296-305
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• 2006

This study evaluate the effect of laundering on the deformation of knitted spandex/cotton fabrics compared with that of knitted cotton fabrics. Commercial knitted spandex/cotton and knitted cotton fabrics for T-shits were laundered in a drum-type washing machine and dried in a tumble dryer. Wale spirality, shrinkage, elastic recovery and surface contour of knitted fabrics were investigated under different laundering conditions: washing temperature, presoaking time and washing cycles. Knitted spandex/cotton fabrics had a lower angle of spirality than knitted cotton fabrics. After the first washing cycle, the angles of spirality of all the fabrics had decreased greatly. Knitted cotton fabric of low density deformed more than that of higher density. Knitted spandex/cotton. fabric of low density shrank less, because of the greater extension given during heat-set. Permanent elongation length at the 80$\%$ extension was longer than at the 50$\%$ extension, and the knitted spandex/cotton fabric which was expanded greatly during heat-set had a lower elastic recovery rate. The surface appearance of the knitted spandex/cotton fabrics was worsl~ than that of the knitted cotton fabrics before laundering and after repeated laundering, because of the much protruded cotton fibers from the yarns.

• International Journal of Internet, Broadcasting and Communication
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• 제16권2호
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• pp.43-49
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• 2024

In early 2020, as the COVID-19 pandemic hit the world, widespread changes occurred throughout society. COVID-19 also brought changes in consumers' consumption behaviors and preferences. This study aims to find out how the current status of the tourism industry and the coffee industry has changed since the end of COVID-19 by conducting big data analysis focusing on the search frequency of Naver, Google, and the following, which are representative social networks in Korea. Designating "Coffee Industry + Tourism Industry" as the representative keyword, January 1, 2020 to December 31, 2020, the time of each COVID-19 outbreak, was set before the COVID-19 type, and January 1, 2023 to December 31, 2023 was set after the end of COVID-19. Based on the analyzed search binder big data analysis within the period, we would like to find out how the current status of the tourism industry and the coffee industry has changed since the end of COVID-19. Finaly, the coffee and tourism industries are on the path of recovery and growth. In particular, the rise in coffee consumption, the recovery of the number of tourists, the emphasis on local tourism, and the strengthening of links with global markets are prominent.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 2019년도 학술발표회
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• pp.156-156
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• 2019

In this study, a gated recurrent unit (GRU) network is constructed based on a deep neural network (DNN) with the aim of restoring the missing daily flow data in river basins. Lai Chau hydrological station is located upstream of the Da river basin (Vietnam) is selected as the target station for this study. Input data of the model are data on observed daily flow for 24 years from 1961 to 1984 (before Hoa Binh dam was built) at 5 hydrological stations, in which 4 gauge stations in the basin downstream and restoring - target station (Lai Chau). The total available data is divided into sections for different purposes. The data set of 23 years (1961-1983) was employed for training and validation purposes, with corresponding rates of 80% for training and 20% for validation respectively. Another data set of one year (1984) was used for the testing purpose to objectively verify the performance and accuracy of the model. Though only a modest amount of input data is required and furthermore the Lai Chau hydrological station is located upstream of the Da River, the calculated results based on the suggested model are in satisfactory agreement with observed data, the Nash - Sutcliffe efficiency (NSE) is higher than 95%. The finding of this study illustrated the outstanding performance of the GRU network model in recovering the missing flow data at Lai Chau station. As a result, DNN models, as well as GRU network models, have great potential for application within the field of hydrology and hydraulics.

• 대한조선학회논문집
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• 제54권4호
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• pp.301-311
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• 2017

Safety operational envelope (SOE) is the area which guarantees the safety of a submarine from the accident such as jamming and flooding. The maximum safe depth is set to prevent the damage to the hull from increasing water pressure with depth. A minimum safety depth is set to prevent a submarine from the exposure above the free surface and collision against surface ship. The prediction method for the SOE in the design phase is needed to operate the submarine safely. In this paper, the modeling and calculation methods of the SOE are introduced. Main ballast tank blowing modeling and propeller force modeling are conducted to simulate the accidents and the recovery process. The SOEs are established based on the crash stop and emergency rising maneuver simulation. From the simulation results, it can be known that the emergency rising maneuver is more effective recovery action than the crash stop.

• Korean Journal of Acupuncture
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• 제27권4호
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• pp.5-13
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• 2010

Objectives : Herniated lumbar intervertebral disc is common reason causing back pain. Lumbar stabilization exercise prevent back pain recurrence by strengthening lumbar muscles. Sling Exercise Therapy(SET) is a system for spinal muscle stabilization and strengthening using fixed string and mobile band. The purpose of this study is to investigate and measure the effectiveness of SET and oriental medicine for Herniated lumbar intervertebral disc. Methods : The subjects for this study are 40 patients suffering from Herniated lumbar intervertebral disc in our clinic. They were measured and compared by Visual Analogue Scale(VAS), 4 grades of recovery degree and sex, age, period of disease, disc herniation type, times of exercise. Results : In the above index, the score(VAS, 4 grades of recovery degree) improved after treatments. But they make no difference between sex, age, period of disease, disc herniation type and times of exercise. Conclusions : These results suggest that SET may be used for Herniated lumbar intervertebral disc for pain management and muscle strengthening as an essential treatment regardless of sex, age, period of disease and disc herniation type.