• Journal of KIISE:Computing Practices and Letters
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• v.13 no.7
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• pp.520-533
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• 2007

The CRM(Customer Relationship Management) is the business strategy model for higher profits and competitive power of the enterprise in a new business environment. The large-scale customer response service technique uses internet, e-mail, SMS (Short Message Service), Telephony service, DM(Direct Mail) by customer channel point. Recently, business model diversify for new contract and retaining existing customer to the effort for a profitable model of business. This paper is based on Avaya PDS(Predictive Dialing System) model for CRM bond center. If the number of "available" agents are less than the number of inbound channels, then there may be real-time response problems in PDS system implemented. The Organization cannot afford to have many agents in available mode because of the high cost of manpower. This paper provides two contributions to the study. First, we present Call Object Management Mechanism of Customer Channel integration for reduce outbound consulting and reduce CallBack data in the PDS. Second, we design and implement the proposed system. Our simulation results show analysis of old model and proposed model. The proposed model can be efficiently used in Large-scale CRM.

• Journal of Korea Multimedia Society
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• v.3 no.5
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• pp.479-494
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• 2000

Although the proliferation of real-time multimedia services over the Internet might indicate its successfulness in dealing with heterogeneous environments, it is obvious, on the other hand, that the internet now has to cope with a flood of multimedia data which consumes most of network communication channels due to a great deal of video or audio streams. Therefore, for the purpose of an efficient and appropriate utilization of network resources, it requires to develop and deploy a new scalable transmission technique n consideration of respective network environment and individual clients computing power. Also, we can eliminate the waste effects of storage device and data transmission overhead in that the same video stream duplicated according to QoS. The purpose of this paper is to develop a technology that can adjust the amount of data transmitted as an MPEG video stream according to its given communication bandwidth, and technique that can reflect dynamic bandwidth while playing a video stream. For this purpose, we introduce a media scalable media decomposer working on server side, and a scalable media composer working o n a client side, and then propose a scalable transmission method and a media sender and a media receiver in consideration of dynamic QoS. Those methods proposed her can facilitate an effective use of network resources, and provide multimedia MPEG video services in real-time with respect to individual client computing environment.

• Geophysics and Geophysical Exploration
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• v.8 no.2
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• pp.156-162
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• 2005

Particularly in research related to seawater intrusion the change of fluid electrical conductivity is one of major concerns, and effective monitoring can help to optimize a water pumping performance in coastal areas. Special considerations should be given to the mounting of sensors at proper depth during the monitoring design since the vertical distribution of fluid electrical conductivity is sensitive to the characteristics of seawater intrusion zone. This tells us the multi-channel electrical conductivity monitoring is of paramount consequence. It, however, is a rare event when this approach becomes routinely available in that commonly used commercial stand-alone type sensors are very expensive and inadequate for a long term monitoring of electrical conductivity or water level due to their restricted storage and difficulty of real-time control. For this reason, we have developed a real-time monitoring system that could meet these requirements. This system is user friendly, cost-effective, and easy to control measurement parameters - sampling interval, acquisition range, and others. And this devised system has been utilized for the electrical conductivity monitoring in boreholes, Yeonggwang-gun, Korea. Monitoring has been consecutively executed for 24 hours, and the responses of electrical conductivity at some channels have been regularly increased or decreased while pumping up water. It, with well logging data implemented before/after pumping water, verifies that electrical conductivity changes in the specified depths originate from fluid movements through sand layer or permeable fractured rock. Eventually, the multi-channel electrical conductivity monitoring system makes an effective key to secure groundwater resources in coastal areas.

• KDI Journal of Economic Policy
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• v.32 no.3
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• pp.101-137
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• 2010

This paper defines markets relating to each paid broadcasting service by applying the test method of critical sales loss to the results of survey to the paid service subscribers. The result confirms the existence of a meaningful competitive relationship--in terms of the Competition Law--among all paid broadcasting services included in this study, or at least analog cable broadcasting, digital cable broadcasting, and real time IPTV(Internet Protocol TV) service. This indicates that current regulations which are being applied to cable TV, satellite broadcasting, and IPTV are actually discriminatory. Based on these analysis results, this paper suggests that the main attention for the improvement of regulations should be focused on regulations which are differently applied to different paid service providers. In particular, Article 20 in the Internet Multimedia Broadcasting Law is interpreted as defining the real-time IPTV as an independent market, thereby having leeway to harm fair competition among different paid service providers. Therefore, that article needs to change to give the right of equal access to contents to all the competing paid service providers. Furthermore, to put teeth in the contents equal access rule, most popular pay channels need to be designated as target contents of the rule. As for the market-share limitation regulations, the paper suggests that an upper limit on the market share should be set based on the total number of subscribers of all the competing paid services and the same limit applied to all the competing paid service providers.

• The Journal of the Acoustical Society of Korea
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• v.14 no.2E
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• pp.91-97
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• 1995

This paper describes the implementation of a multi-channel audio codec for HETV. This codec has the features of the 3/2-stereo plus low frequency enhancement, downward compatibility with the smaller number of channels, backward compatibility with the existing 2/0-stereo system(MPEG-1 audio), and multilingual capability. The encoder of this codec consists of 6-channel analog audio input part with the sampling rate of 48 kHz, 4-channel digital audio input part and three TMS320C40 /DSPs. The encoder implements multi-channel audio compression using a human perceptual psychoacoustic model, and has the bit rate reduction to 384 kbit/s without impairment of subjective quality. The decoder consists of 6-channel analog audio output part, 4-channel digital audio output part, and two TMS320C40 DSPs for a decoding procedure. The decoder analyzes the bit stream received with bit rate of 384 kbit/s from the encoder and reproduces the multi-channel audio signals for analog and digital outputs. The multi-processing of this audio codec using multiple DSPs is ensured by high speed transfer of date between DSPs through coordinating communication port activities with DMA coprocessors. Finally, some technical considerations are suggested to realize the problem of real-time operation, which are found out through the implementation of this codec using the MPEG-2 layer II sudio coding algorithm and the use of the hardware architecture with commercial multiple DSPs.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.21 no.6
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• pp.49-55
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• 2021

Recently, a small tracking radar requires the development of a small millimeter wave tracking radar having a high range resolution that can acquire and track a target in various environments and disable the target system with a single blow. Small millimeter wave tracking radar with high range resolution needs to implement a signal processor that can process wide bandwidth signals in real time and meet the requirements of small tracking radar. In this paper, we designed a signal processor that can perform the role and function of a signal processor for a small millimeter wave tracking radar. The signal processor for the small millimeter wave tracking radar requires the real-time processing of input signal of OOOMHz center frequency and OOOMHz bandwidth from 8 channels. In order to satisfy the requirements of the signal processor, the signal processor was designed by applying the high-performance FPGA (Field Programmable Gate Array) and ADC (Analog-to-digital converter) for pre-processing operations, such as DDC (Digital Down Converter) and FFT (Fast Fourier Transform). Finally, the signal processor of the small millimeter wave tracking radar was verified via performance test.

• Journal of Digital Convergence
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• v.19 no.11
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• pp.425-438
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• 2021

The purpose of this study is to analyze local cultural festivals hosted contact-free in the corona era and to suggest the direction for sustainable festivals in the post-corona era. To this end, by analyzing the cases of well-known festivals held contact-free in 2020 and 2021, we tried to get implications for the festivals in the post-corona era from there. As a result of this study, contact-free festivals had the following characteristics. First, the on-tact method, which produces and transmits a video or allows interaction through real-time participation, was prominent. Second, in order to compensate for the shortcomings of the contact-free method, various efforts have been made to enable on-tact experience by making and delivering experience kits in the case of experiential elements of the festival in advance. Third, communication was secured through real-time comments, and fourth, products were sold through the Internet and live commerce channels, and a certain effect was obtained. In particular, in the case of online festivals, there is a problem of loss of the sense of place of the festival, but there are cases of online festivals with more participation than offline festivals. It is judged that the problem of how to achieve this will become a reference material for the future development of contact-free festival contents.

• 지역과문화
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• v.8 no.3
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• pp.27-48
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• 2021

In recent years, China's tourism performing art in a series of new completion of the project, increase the box office of tourism performing arts industry, higher economic income, at the same time led to the formation of brand of tourism performing arts and has a good reputation, with the regional culture, has a certain role in promoting economic development, including Large scenario experience drama is one of the key projects. Large scenario experience drama is a new form of drama that simulates the space design of real environment and enables the audience to have active experience in visual, auditory, smell, taste, touch and other senses with strong interactivity.Large scenario experience drama are adapted from traditional Chinese culture, regional culture and long-passed stories, and combine high technology such as lighting, sound effects, special effects and 3D effects to make the audience's experience more real.As the first Large scenario experience drama in China, 'You Jian Ping-yao' reflects the profound culture of Shanxi with new forms of expression and creative means, in the form of scene experience and make the audience more intuitive feel the 'Shanxi emotion', 'Shanxi sentiment' and 'Shanxi Morality', carry forward the traditional culture at the same time, also passed the Shanxi ancient and great values, strengthened the drama of China's movie village, impetus the development of the tourism industry in Shanxi, drive the Shanxi region of jingjing, gradually formed a complete industrial chain. However, there are also limitations such as improper plot connection and improper tourist management, which can improve the performance effect through more audience interaction and guidance. Therefore, it can be seen that large-scale situational experience dramas play a great role in promoting the dissemination of traditional culture and values, the development of tourism industry, the formation of regional brand characteristics and economic development. Through these, it can be seen that large-scale situational experience plays have enlightenments such as innovative thinking content, gradually forming an industrial chain closed-loop, and broadening publicity channels for the development of live-action performances.

• The Korean Journal of Physiology and Pharmacology
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• v.17 no.6
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• pp.511-516
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• 2013

Bladder cancer is the seventh most common cancer in men that smoke, and the incidence of disease increases with age. The mechanism of occurrence has not yet been established. Potassium channels have been linked with cell proliferation. Some two-pore domain $K^+$ channels (K2P), such as TASK3 and TREK1, have recently been shown to be overexpressed in cancer cells. Here we focused on the relationship between cell growth and the mechanosensitive K2P channel, TREK2, in the human bladder cancer cell line, 253J. We confirmed that TREK2 was expressed in bladder cancer cell lines by Western blot and quantitative real-time PCR. Using the patch-clamp technique, the mechanosensitive TREK2 channel was recorded in the presence of symmetrical 150 mM KCl solutions. In 253J cells, the TREK2 channel was activated by polyunsaturated fatty acids, intracellular acidosis at -60 mV and mechanical stretch at -40 mV or 40 mV. Furthermore, small interfering RNA (siRNA)-mediated TREK2 knockdown resulted in a slight depolarization from $-19.9mV{\pm}0.8$ (n=116) to $-8.5mV{\pm}1.4$ (n=74) and decreased proliferation of 253J cells, compared to negative control siRNA. 253J cells treated with TREK2 siRNA showed a significant increase in the expression of cell cycle boundary proteins p21 and p53 and also a remarkable decrease in protein expression of cyclins D1 and D3. Taken together, the TREK2 channel is present in bladder cancer cell lines and may, at least in part, contribute to cell cycle-dependent growth.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.5
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• pp.106-116
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• 2018

Recently, the role of the contact center for business-to-consumer (B2C) operations is becoming more and more important as the customer contact point. In particular, an Internet Protocol (IP)-based contact center system is made up of a complicated information system in order to accommodate various customer channels, in addition to the telephone, and to respond in real time. However, until now, evaluations of contact centers have focused on customer service-based research from inbound contact centers. We used the contact center as a measure of performance, focusing on indicators that have traditionally influenced customer satisfaction, such as response rates and service levels. There is insufficient research on the characteristics of the services that a contact center should have and on the evaluation models for information systems. The role of information systems is becoming important as the latest contact center, which has moved from the TDM-driven digital phone system center to the IP-based contact center, accommodates a variety of digital channels other than voice phones. In particular, as offline branches decrease due to the development of the Internet and mobile phones, non-facing responses to customers are important, so the contact center has influenced the enterprise. Therefore, we developed an evaluation model not only in terms of customer service, but also from information system and business aspects, using the AHP and verifying the evaluation model through empirical cases. In particular, content analysis was used to ensure objectivity of AHP evaluation items.