• Title/Summary/Keyword: quality-in-use

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International Trends on Patient-Reported Outcome Measures for Improving Care Quality and Its Implication for South Korea: Focus on OECD PaRIS (의료의 질 향상을 위한 환자중심 건강결과 측정의 국제 동향과 국내 시사점 - OECD PaRIS를 중심으로)

  • Choi, Ji-Suk;Park, Young-Shin;Kim, Jee-Ae;Park, Choon-Seon
    • Quality Improvement in Health Care
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    • v.25 no.1
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    • pp.11-28
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    • 2019
  • Purpose: The purpose of this paper is to derive implication on the adoption of PROMs (Patient-Reported Outcome Measures) to improve quality of care in South Korea. With this purpose, the paper examines the status of PROMs in South Korea and other countries including OECD's PaRIS (Patient Reported Indicators Survey) initiative, and reviews policy cases that have adopted PROMs to improve performance of healthcare system. Methods: We conducted literature review on OECD reports on PaRIS, peer-reviewed journals, and information from the websites of relevant institutions such as ICHOM, NQF and OECD. Results: To identify healthcare services of best values and support patient-centered health system, OECD has initiated PaRIS which develops, collects and analyzes patient-reported indicators for cross-countries comparison. PaRIS is implemented on two work streams: 1) collect, validate and standardize PROMs in the areas where patient-reported indicators already exist such as breast cancers, hip and knee replacement, and mental conditions, 2) develop a new international survey on multiple chronic conditions. Countries like England, U.S., Sweden and Netherlands use PROMs for measuring performance of hospitals and performance evaluation at the national level, and provide the financial incentives for reporting PROMs. Conclusions: The use of PROMs can support the current policy agenda that is the patient-centered healthcare system which has been emphasized to reinforce the primary and the community-based care. For the use of PROMs, it is recommended to actively participate in PaRIS initiative by OECD, select appropriate instruments for PROMs, and continue on standardization of them. This will assure patients' involvement in improving health system performance, systemize information generated in the process of adopting PROMs, and develop a system to evaluate performance.

A Case Study on the Quality Costs in a ICT Industry (ICT 산업의 품질비용 연구 사례)

  • Hwang, Gee-Hyun
    • Journal of Korean Society for Quality Management
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    • v.40 no.2
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    • pp.106-116
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    • 2012
  • This paper aims to develop the adequate quality cost model at a company which delivers ICT(information communication technology) services. One particular business unit was in the first instance selected and quality costs were then analysed at an organization level, for a department and for specific processes. Some areas were determined for quality improvement at each level and their causes were also investigated. However, the existing PAF(prevention, appraisal and failure) models reveled some limitations because the ICT services company included the different number of large and complicated business processes. The PAF model did not sufficiently highlight the detailed causes of failure costs. It did not also stimulate the relevant department's strong responsibility to improve such problems. Both micro PAF and process cost models were proposed in order to cope with this. In final, it explains the relationship between six sigma and quality costing, suggesting how to use the quality costing results as a means of promoting either continuous improvement or innovation in a case company.

The Effects of Service Qualities on Customer Satisfaction, Trust, and Behavioral Intention in Smartphone Shopping Malls (스마트폰 쇼핑몰의 서비스품질이 고객만족, 신뢰, 행동의도에 미치는 영향)

  • Yang, Seung-Kwon;Shim, Jae-Hyun
    • The Journal of Industrial Distribution & Business
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    • v.9 no.12
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    • pp.31-43
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    • 2018
  • Purpose - Smartphone shopping malls provide customers with a variety of tangible and intangible services including web sites, web design, use convenience, information for products and shopping and various after services. Accordingly, it is needed to expand and classify service qualities based on the various services provided by smartphone shopping malls, and then analyze path structures of smartphone shopping malls' qualities → customer satisfaction → behavioral intention. The purpose of this study is to categorize the qualities of smartphone shopping mall users based on the e-SERVQUAL by Lee(2002) and the SERVQUAL by Parasuraman et al.(1988, 2005), the smartphone shopping malls' service qualities based on service quality of smartphone shopping malls used in the previous use studies, and the Website quality factors of service industry and to analyze path structure of smartphone shopping mall's qualities → customer satisfaction → behavioral intention on college students in order to confirm the system of smartphone shopping malls' qualities. Research design, data, and methodology - This study's survey was carried out on the college students of university located in northeastern of Seoul. It was from December 7 - 15, 2017, and a total of 240 questionnaires were distributed, with 228 collected. Of them, effective questionnaires used in the final study were a total of 201 except 27 that couldn't be used. In this study, empirical analysis was done with factor analysis, correlation analysis, multiple regression analysis, simple multiple regression analysis and moderating regression analysis by using Statistics Package SPSS18.0. Results - The study results are as follows: First, smartphone shopping malls' qualities were classified into six categories like customer system quality, Web design quality, convenience quality, information-offering quality, service quality, and product quality. Second, it showed that system quality, Web design quality, and information-offering quality had a positive impact on customer satisfaction, respectively. Third, it suggested that quality factors of smartphone shopping mall users had a positive impact on customer satisfaction in the order of quality, information-offering quality, system quality and Web design quality. Finally, it showed that customer service quality, product quality, and convenience quality did not have a positive impact on customer satisfaction. In addition, it said that customer satisfaction of smartphone shopping mall users had a positive impact on behavioral intention and thereby, the higher the customer satisfaction was, the higher the relations between reuse intention and recommendation intention were. Meanwhile, moderating regression analysis showed that trust did not have moderating effect in the relations between customer satisfaction and behavioral intention. The above study revealed that smartphone shopping malls' qualities were classified into six categories and it was possible to generalize after empirical analysis was made in the path structure. Conclusions - Smartphone shopping mall users consider usefulness of obtaining shopping information and quality on quick and abundant shopping information more important than access environment of smartphone shopping malls and kind services of smartphone shopping mall managers. Thereby, smartphone shopping mall marketers need to take service qualities like system quality and information-offering quality into more consideration.

A Comparative Analysis of User Satisfaction on Using Mobile Services between Korea and China (한중 모바일 서비스 사용자 만족요인 비교분석)

  • Yang, Yan-Lu;Lee, Ki-Dong
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.179-186
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    • 2013
  • The purposes of this paper are to identify the factors which affect the intention to use mobile services, and to compare users' satisfaction elements for customers between Korea and China. The findings of this paper are as follows: first, in Korea, information quality, system quality, design quality, mobile internet experience, perceived cost and innovation pursuit are the significant variables affecting the user satisfaction; second, in China, system quality and innovation pursuit don't affect the user satisfaction in China. And the user satisfaction affects the intention to use of the mobile service both in Korea and China.

Water quality big data analysis of the river basin with artificial intelligence ADV monitoring

  • Chen, ZY;Meng, Yahui;Wang, Ruei-yuan;Chen, Timothy
    • Membrane and Water Treatment
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    • v.13 no.5
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    • pp.219-225
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    • 2022
  • 5th Assessment Report of the Intergovernmental Panel on Climate Change Weather (AR5) predicts that recent severe hydrological events will affect the quality of water and increase water pollution. To analyze changes in water quality due to future climate change, input data (precipitation, average temperature, relative humidity, average wind speed, and solar radiation) were compiled into a representative concentration curve (RC), defined using 8.5. AR5 and future use are calculated based on land use. Semi-distributed emission model Calculate emissions for each target period. Meteorological factors affecting water quality (precipitation, temperature, and flow) were input into a multiple linear regression (MLR) model and an artificial neural network (ANN) to analyze the data. Extensive experimental studies of flow properties have been carried out. In addition, an Acoustic Doppler Velocity (ADV) device was used to monitor the flow of a large open channel connection in a wastewater treatment plant in Ho Chi Minh City. Observations were made along different streams at different locations and at different depths. Analysis of measurement data shows average speed profile, aspect ratio, vertical position Measure, and ratio the vertical to bottom distance for maximum speed and water depth. This result indicates that the transport effect of the compound was considered when preparing the hazard analysis.

Attractiveness, Information Quality, and Continuous Use Intention Toward Social Media Beauty Influencers (소셜미디어 뷰티 인플루언서의 매력성, 정보 품질, 지속적 이용의도에 관한 연구)

  • Hyun Jin Jeon
    • The Korean Fashion and Textile Research Journal
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    • v.26 no.4
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    • pp.400-410
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    • 2024
  • This study empirically analyzed how the attractiveness and information quality of beauty influencers active in SNS activities affect recent consumers' intention to continue using them. The study subjects were beauty students majoring in Gwangju Metropolitan City who are interested in recent SNS beauty-related content or are direct followers and subscribe to related videos. This study utilized convenience sampling and a self-administered questionnaire in which respondents directly filled out their responses. The questionnaire survey was conducted from March 27 to April 21, 2023. A total of 250 questionnaires were distributed and 245 were collected. Of these, a total of 230 were valid, excluding 15 with incomplete or insincere responses. The collected data were analyzed using SPSS ver. 25.0. Frequency, exploratory factor, descriptive statistical, correlation, and multiple regression analyses were conducted to verify the research hypothesis. The results are summarized as follows. First, the attractiveness of social media beauty influencers affects the intention to continue using. Second, attractiveness partially affects information quality. Third, the information quality of social media beauty influencers partially affects the intention to continue using.

A Study on Construction Quality Inspection of Field use Concrete (현장 타설용 콘크리트의 시공품질 검토를 위한 연구)

  • 김민석;강병훈;강태경;박선길;이종균;정상진
    • Proceedings of the Korea Concrete Institute Conference
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    • 2000.10b
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    • pp.1057-1062
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    • 2000
  • The purpose of this study is to practice the method which can estimate 28-days strength of concrete in advance. This method is made for reliant quality control. Based on existing experiment, concrete that flyash added and normal concrete are placed into wall structure, and it is examined the difference between experiment use concrete and field use concrete. The result of this study are as follows : 1) Core test specimen have 10% lower strength to standard curing specimen. 2) At 28-days accelerated strength by microwave, average 35% in normal concrete, average 23% in flyash added concrete. 3) At coefficient of determination between compressive strength and accelerated strength, 0.84 in normal concrete core, 0.86 in standard curing normal concrete, 0.86 in flyash added concrete, 0.90 in standard curing flyash added concrete.

The Outline of Han River Basin Environmental master Plan Project (한강유역 환경보전 종합계획 사업의 개요)

  • 이선환
    • Journal of the Korean Professional Engineers Association
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    • v.15 no.1
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    • pp.46-50
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    • 1982
  • Following rapid industrial development and urbanization in Korea, there is a need for the Government to implement effective control of pollution and to undertake specific schemes in areas where pollution of the environment is severe. In response to this need, Government of Korea prepare Han River Basin Environmental Master Plan Project for water, air, solid waste to cover environmental protection of the Han River Basin. The Project area is approximately 27,000 sq. Km extending over Seoul, Kyunggi, Kwangwon, Chungbuk Province. The total population of Master Plan Project area is approximately 11.6 million, or one-third of the total population of Korea. There are about 8,000 industries, including those located in 16 industrial complexes, in the project area. The scope of work and terms of reference are the following: (1) A Summary of existing land use and forecasts for changes in land use by the year 2,000. (2) Emission inventories for air, waste water, and solid wastes. (3) Forecasts of future population growth patterns and pollution loadings. (4) Identification of specific projects needs to reduce pollution levels and satisfy the environmental quality standards. (5) A Program of enforcement to include (i) self monitoring, and (ii) governmental inspections and surveillance. (6) A program for quality improvement and quality assurance of environmental measurements. (7) Reports summarizing all data collected analyzed during the study. (8) Conceptual design and feasibility studies, including cost estimates, for needed pollution control projects. (9) A financial plan for future detailed design and construction of public facilities, for financial incentives to industry, and for user charges for industrial use of public treatment of disposal works.

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Comparative Study of Groundwater Threshold Values in European Commission and Member States for Improving Management of Groundwater Quality in Korea (국내 지하수 수질관리체계 개선을 위한 유럽 지하수 문턱값 비교)

  • Nam, Sun-Hwa;Lee, Woo-Mi;Jeong, Seung-Woo;Kim, Hye-Jin;Kim, Huyn-Koo;Kim, Tae-Seung;An, Youn-Joo
    • Journal of Soil and Groundwater Environment
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    • v.18 no.3
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    • pp.23-32
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    • 2013
  • Korean groundwater quality standards were established in 1994, and revised in 2003 and 2010. The substances for which standards have been developed are classified into two groups, general pollutants, 4, and specific pollutants, 15. The standards have been applied to household water use, agriculture, aquaculture, and industrial use. However, there is no systematic methodology for either selecting candidate substances or establishing groundwater standards. We investigated various derivation methodologies for groundwater standards used by the European Commission and 27 member states and compared their methods for determining threshold values. The European Commission presented to their member states groundwater standards for two substances and a list of required substances for derivation of threshold values along with the member states. Interestingly, they first considered national background levels and then considered other criteria for water protection, such as drinking water standards, environmental quality standards, and irrigation standards. We suggest that Korean background levels in groundwater should be included in the methodology for establishing groundwater quality standards. These results may be useful in developing a systematic methodology for establishing Korean groundwater quality standards.

Distribution of Epilithic Diatom Communities in Relation to Land-Use and Water Quality in the Geum River System, South Korea (금강수계의 토지이용 및 수질구배에 따른 돌부착 돌말류의 분포특성)

  • Cho, In-Hwan;Hwang, Soon-Jin;Kim, Baik-Ho;Kim, Yong-Jae
    • Journal of Korean Society on Water Environment
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    • v.30 no.3
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    • pp.283-291
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    • 2014
  • To study the distribution characteristics of diatom communities in relation to the gradient of water quality and land-use, water samples and epilithic diatoms were collected from 90 sites including mainstream and tributaries, in the Geum River System (GRS) during no rainfall, May 2011. Of 239 taxa identified, Achnanthes convergens and Cymbella minuta were dominated over all the sites. Cluster analysis on the GRS divided into three groups. Group 1 (G1) is the mountainous upstream, a relatively good water quality, and mainly consisted of saproxenous species. Group 2 (G2) is the urban sites, polluted (high in electric conductivity, total phosphate and soluble reactive phosphorus), and saproxenous and common species. Group 3 (G3) is the agriculture sites, and polluted (turbidity, total nitrogen, nitrate), and saprophilous species. There were some discrepancies between abiotic and biotic variables in GRS; biologically similar between G1 and G2, but abiotically similar between G2 and G3. These differences may attribute to not only physiological characteristics of diatom cells, but complicate relationships between microhabitat and water quality. Thus, an urgent development of generalized or standardized methods to diminish the differences between epilithic diatom community and environments is advent.