• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 추계 학술대회
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• pp.79-84
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• 2006

Many Papers of Customer satisfaction are issued. Kana who have proposed 'Quality Dualism' for grasping of Customers' potential needs and Timko who have proposed 'Customer Satisfaction coefficient' that made up for the weak points of Kana' s model. But the model of Timko which have weak points as well that does not consider the indifferent Quality of the Kana's model. In this paper, I propose 'Total Customer Satisfaction coefficient' that made up for the weak points of Timko's Model also Kana's Model. And I have applied my method to the department store.

• 한국유통학회지:유통연구
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• 제1권2호
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• pp.29-52
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• 1996

The objective of this study is to test Parasurman, Zeithaml & Berry(1985)'s service quality gap analysis model, and to confirm reliability and to confirm reliability and validity of the model. The reliability of the model is adopted, but the validity must be retested in the further study. In the results of the gap analysis model, the correlation between consumer expectations and management perceptions of consumer expectations(gap1) was not accepted. The correlation between management perceptions of consumer expectations and service quality specifications(gap2), the correlation between service quality specifications and the service actually delivered(gap3), and the correlation between services delivered and services promised to consumers(gap4) were accepted. To improve domestic telecommunication service quality, practical guides such as standardization of job roles, cooperation among customer-contact persons, communication between managers and employees, evaluation programs for employee's improvement of service quality, appropriate supports for customer-contact persons were suggested. For generalizing the gap model, additional studies under the different contexts and industries will be needed.

• 한국물환경학회지
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• 제25권5호
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• pp.651-660
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• 2009

Detailed flow analysis in river is essential to increase the accuracy of water quality simulation since flow variation depends on many factors such as cross sections, channel slopes, and bed materials. In the QUAL2E stream water quality simulation model, the hydraulic coefficients are assigned to the reach that is collection of computational element using the hydraulic coefficient. This study developed a module that can incorporate the results of non-uniform flow analysis and assign such information to each individual element. Model application focused on the upstream of the Hoengseong reservoir including the reservoir where significant flow change is expected. Comparing with original QUAL2E model the developed module improved the result of water quality simulation without considering the relation of flow velocity and flow depth in terms of flow rates.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
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• pp.271-285
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• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• International Journal of Quality Innovation
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• 제6권2호
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• pp.116-130
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• 2005

While there are many successful cases where application of the TQM model has reaped substantial benefits (Corcoran, 1996; Hayday, 1996 and Massey, 1996), there is little attempt to further develop the TQM model to meet organisations' development needs. The purpose of this paper is introduce the process of development of a fit-for-purpose management system model to meet the development needs of the MTR Corporation Limited, a metro company of Hong Kong. The new management system model is formulated based on the previous research results, on TQM but comprises a new approach to bridging their pitfalls. The formulation of the TMS elements is based on the common factors of four National Quality Awards (Japan, USA, Europe and Australia) and the critical factors developed by seven studies. These studies include those of Saraph et al. (1989), Flynn et al. (1994), Anderson et al. (1995), Powell (1995), Handfield and Ghosh (1995), Black and Porter (1996), and Ahire et al. (1996).

• 산업경영시스템학회지
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• 제24권69호
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• pp.107-119
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• 2001

In this paper, we propose a model of improvement of quality system level using system FMEA. The system FMEA is developed to a system analysis technique using the concepts of conventional FMEA. This is know what is important factor to manage the ISO 9000 Quality System. Therefore, it is used the system FMEA as the main method of the proposed model. The important factors of this model are internal quality audits, corrective and preventive action, customer claim review management review. This model is considered to be guideline for improvement of quality system level. We show the efficiency of the proposed model by means of a case study.

• 제어로봇시스템학회논문지
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• 제13권6호
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• pp.531-536
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• 2007

This paper presents a power quality assessment model based on the Analytic hierarchy process. This model can assess unified power quality index which provide an overall performance of the distribution system. To obtain the unified power quality index, we propose the use of the AHP model which has three states: [Ideal]-[Actual]-[Worst]. The proposed method is especially useful and effective for planning. We have applied the proposed method to an actual relatively large system, and verified the usefulness.

• 한국정밀공학회지
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• 제14권1호
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• pp.205-213
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• 1997

In this study, dynamic analysis of a passenger car is carried out to analyze ride quality over a random road profile. The front suspension of the car is a MacPherson strut type and the rear suspension is a multi- link type. The following five different models are constructed and compared to see the effects of engine vibration and chassis flexibility in the ride quality. (1) one rigid chassis model, (2) a rigid chassis and rigid engine model, (3) a rigid engine and flexible chassis model with one vibration mode, (4) one flexible chassis model with six engine vibration modes and one chassis vibration mode, (5) one flexible chassis model with seven vibration modes and four static correction modes. The result shows that engine vibration modes and the first bending mode of the chassis are important in the ride quality.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.620-621
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• 2015

In this study, the multi-criteria decision-making model based on Quality Function Deployment Method is proposed. Multicriteria decision-making is an attempt to link QFD method with the TOPSIS. By this effort, a model that makes client's decision-making more rational and objective in design phase is suggested. The multi-criteria decisionmaking model confirming to the Owner's requirements will improve the productivity of the construction industry and the satisfaction of the customer. Further study extending the range of the requirements, not only the Owner's requirement will be necessary to cover the various factors as much as possible. And then, finally as a flexible platform to achieve a sustainable quality management, web-based multi-criteria decision-making model can be utilized by the relevant stakeholders simultaneously with the feed-back and sharing the necessary informations.

• 한국도로학회논문집
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• 제15권4호
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• pp.167-175
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• 2013

PURPOSES : The objective of this study is to investigate the capability of the combined model of traffic simulation, emission and air dispersion models on the impact analysis of air quality of mobile sources such as vehicles. METHODS : The improvement of the quality of life brings about the increasing interest of the public environment. Many endeavors including the travel demand management, the application of the state-of-the-art ITS technologies, the promotion of eco-friendly vehicles have been tried in transportation area to reduce the modal emissions. Especially, it is expected that the increasing number of eco-friendly vehicles in the road network would be able to reduce the pipe-tail emissions tremendously. From this perspective, we have performed a study on the impact analysis of the popularization of the eco-friendly vehicle in the place of the fossil fuel energy powered vehicles on the surrounding air quality using the combined framework of microscopic traffic simulation, emission and air dispersion model. RESULTS : The combined model successfully captured the effect of moving to the eco-friendly vehicles on the air quality, and the results showed that the increasing usage of eco-friendly vehicles can improve the surrounding air quality tremendously and that the air dispersion model plays a crucial role in the investigation of the air quality change around the main corridor. CONCLUSIONS : This study demonstrated the capability of the combined model showing the spatio-tempral change of emission concentration.