• 품질경영학회지
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• 제44권4호
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• pp.951-963
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• 2016

Purpose: This study was conducted to analyze the potential customer's satisfaction for the concepts of smart audio features and utilize the results when developing the customer-oriented products. Methods: 16 different features were derived via the market research and professionals' interviews. The most satisfactory features were selected through "Kano model", the relative importance of Customer Satisfaction Coefficient, and respondents' preferences from 339 valid survey answers. Results: 15 out of the 16 features were categorized as attractive attribute. "'User Recognizing' and 'Strengthen Linking' groups", such as Auto connection with Smart-phone music player, Synchronization of TV & Audio, and Volume control situational awareness, were shown to provide higher satisfactions to those potential customers. On the other hand, Group 'Integrating Function', such as Aromatherapy and Auto lighting reaction, was shown to be relatively least preferred features. Conclusion: This study enabled which features could lead to the customer satisfaction. Nevertheless, it still requires extensive analyses in different countries and diverse cultures to target the global market. The audio product planners and R&D professionals are expected to learn useful information from such studies.

• International Journal of Quality Innovation
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• 제2권1호
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• pp.50-57
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• 2001

The economic design of specification limits must be determined on an economic basis where we minimize total loss to society, which consists of both the producer and the consumer. Economic specification limits have been developed based on the assumption that the quality characteristic is normally distributed. Unfortunately, the assumption is not to meet some practical cases. In this paper, some non-normal distributions are considered for quality characteristic with geometrical features. An economic model for selecting the optimum specification limits on the basis of minimizing total cost is introduced. A case study is presented to illustrate the application in practice.

• 품질경영학회지
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• 제36권2호
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• pp.36-44
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• 2008

In this paper a novel feature extraction and selection is carried out in order to improve the discriminating capability between healthy and damaged structure using vibration signals. Although many feature extraction and selection algorithms have been proposed for vibration signals, most proposed approaches don't consider the discriminating ability of features since they are usually in unsupervised manner. We proposed a novel feature extraction and selection algorithm selecting few wavelet coefficients with higher class discriminating capability for damage detection and class visualization. We applied three class separability measures to evaluate the features, i.e. T test statistics, divergence, and Bhattacharyya distance. Experiments with vibration signals from truss structure demonstrate that class separabilities are significantly enhanced using our proposed algorithm compared to other two algorithms with original time-based features and Fourier-based ones.

• Asia pacific journal of information systems
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• 제20권4호
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• pp.81-100
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• 2010

This study investigates the impact of website contents on Internet auction success. Based on the marketing concepts of stimuli, consumer behavior, and product involvement, the research model presents the theoretical relationships between the key factors of website contents and Internet auction performance. This study examines particularly four dimensions of website contents including transaction features, auction-specific features, seller's reputation, and information quality, which are deemed to have significant impact on the Internet auction performance, Each dimension of website contents is hypothesized to have a unique impact on a bidder's decision-making, which may vary depending on the bidder's level of involvement in the product. While transaction and auction-specific features serve as necessary components for successful auctions, a seller's reputation and information quality, as parts of satisfactory requirements, acutely affect bidders' decisions, especially those with high involvement to buy the product through a particular auction site. The outcomes of the analysis, in general, support the proposed model. The study results also provide meaningful Implications on ways in which auction websites can be improved for both sellers and auction service providers.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2010년도 춘계학술대회
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• pp.519-524
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• 2010

The research presents implementation strategy and features for experimental design of quality. The MINITAB models of experimental design classfies by the kinds of factors, orthogonality, blocking, confounding and rotationability. The results discussed in this paper can be easily used for practictioners.

• 한국콘텐츠학회논문지
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• 제12권7호
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• pp.346-357
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• 2012

본 연구는 Kano모델을 활용하여 커피전문점의 다양한 품질요인들의 속성을 소비자의 관점에서 분류하였다. 또한, 각 품질요인들이 고객만족 또는 고객불만족에 미치는 상대적 영향력을 분석하기 위해 만족계수와 불만족계수를 산출하였다. 아울러, Kano모델의 한계점을 보완하고 품질요소들에 대한 커피전문점의 품질개선 여지를 파악하기 위해 잠재적 고객만족개선지수(PCSI Index)를 제시하였다. 분석결과, 매력적 품질요소에는 저렴한 가격, 실내인테리어의 고급스러움, 테이블과 의자의 편안함, 무선인터넷 사용의 편리성이 포함되는 것으로 나타났다. 한편, 일원적 품질요소로는 매장의 청결 및 위생, 가격 대비 품질인 것으로 나타났다. 잠재적 고객만족개선지수(PCSI Index)를 산출하기 위해 카페베네와 스타벅스의 만족도를 분석한 결과, 저렴한 가격, 가격 대비 품질 등에서 고객만족 개선 여지가 높은 것으로 나타났다. 본 연구결과는 커피전문점 경영에 있어서 고객만족과 향후 경쟁력 확보를 위해 우선적으로 관심을 두고 개선해야 할 품질요소가 무엇인지에 대한 시사점을 제공해 준다는 점에서 의의를 찾을 수 있다.

• 대한가정학회지
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• 제26권2호
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• pp.49-67
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• 1988

The purpose of this study was to present a conceptual model for predicting housing quality. Housing quality was measured in three ways: perceived quality about physical features of houses, perceived level of the quality in comparison with perceived average level I urban area and housing satisfaction. The specific objectives to achieve the purpose were ; 1) to measure the perceived quality about physical features of houses and perceived level of the quality in comparison with the perceived average level I urban 2) to measure the level of housing satisfaction 3) to clarify the causality between the composite variables of housing quality. A final instrument was developed through two stage pilot surveys. The respondents were 1292 homemakers of middle and high economic class in seoul and Daejeon, selected through stratified random sampling technique. Data were collected during March and April, 1986, and analyzed using SPSS and SAS computer packages. The statistics used were frequency, percentage, F-test, Duncan's Multiple Range, x2, Cramer's V, Multiple linear Regression, Path analysis. The major finding were as follows; the variables significantly related to predict the housing quality were found. The simple, composite variables and 3 measures of housing quality were linked using path analysis, thereby a conceptual model predicting housing quality was suggested.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.253-258
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• 1998

Staggered nested designs are the most popular class of unbalanced nested designs in practical fields. The most important features of the staggered nested design are that it has a very simple open-ended structure and each sum of squares in the analysis of variance has almost the same degrees of freedom. Based on the features, a class of unbalanced nested designs which is generalized of the staggered nested design is proposed. Some of the generalized staggered nested designs are shown to be more efficient than the staggered nested design in estimating some of variance components and their linear combinations.

• 한국산학기술학회논문지
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• 제11권8호
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• pp.3021-3027
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• 2010

예제 기반 챗봇은 사용자 발화와 가장 유사한 예제 발화를 대화 예제 데이터베이스로부터 검색하여 응답을 생성한다. 가장 유사한 발화를 찾는 것은 응답의 적절성과 직결되는 것임에도 불구하고, 유사 발화 검색을 위해 어떠한 자질을 사용할 것인지, 어떠한 방식이 좋은 지에 대한 기존 연구는 부족하였다. 본 연구에서는 검색의 정확도와 예제의 활용도를 높이기 위해 다양한 어휘적, 의미적 자질을 이용한 기계 학습 방법을 제안한다. 실험 결과 1) 대화 예제 데이터베이스의 활용도 2) 예제 발화의 매칭의 정확률 3) 답변의 질적인 측면에서 제안하는 방법은 기존의 방법에 비해 더 나은 성능을 보였다.

• 대한안전경영과학회지
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• 제5권4호
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• pp.219-228
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• 2003

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.