• Journal of Digital Convergence
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• v.15 no.8
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• pp.45-58
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• 2017

The international freight forwarders in South Korea currently have fierce competition. However, there are still a very small number of studies Korea locally and globally on the service quality of international freight forwarding industry. This study aims to extract international freight forwarders' service quality factors reflecting the characteristics of freight forwarding industry. Measures of service quality have been selected after literature review and interviews, and then surveys have been conducted on exporters and importers in Korea. The collected data has been analyzed using the exploratory factor analysis. As a result, two service quality factors of international freight forwarders have been extracted: operation characteristics factor defined as accuracy, speediness timeliness and stability, and customer orientation factor defined as professionalism and empathy. An important contribution of this study is that it presents the service quality factors reflecting the characteristics of freight forwarding industry unlike precedent studies. A future research topic is to find out which of the two service quality factors influences more on customer loyalty.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.11 no.4
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• pp.1820-1840
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• 2017

Aiming at the phenomenon of false information issued by service providers in cloud computing environment, a method for service evaluation based on fuzzy theory is put forward in this paper. According to the quality of services provided by cloud service providers and their behavior during interactions, a trust relationship between cloud service providers and cloud service consumers is established, which can be quantified by using fuzzy theory. The quality of services is evaluated by drawing on the trust relationship. In our method, the recommendation credibility of a cloud service consumer is determined through behavior similarity with evaluators and a praise factor. The introduction of the praise factor better suits the phenomenon of a high-quality service getting more repeat customers. The negative impact of dishonest customers is reduced, and the accuracy of trust and cloud service quality evaluation is improved by introducing a confidence factor that can be dynamically adjusted. The experimental results show that our method can effectively and accurately evaluate the trust value and service quality of providers, while weakening the influence of dishonest consumers, and quickly detect dishonest service providers. This is beneficial for consumers trying to find high quality service providers for similar services.

• Journal of Technologic Dentistry
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• v.40 no.3
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• pp.151-162
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• 2018

Purpose: The main purpose of this study is to develop assessment measures for the quality of service for dental labs. Methods: In order to construct the measure of service quality assessment for dental labs, relevant modifications were extracted around theoretical studies, and the survey was conducted on dental technician workers through internet survey. final scale questions were extracted through exploratory factor analysis and confirmed factor analysis of measurement variables, the demographic characteristics of the subjects and the perceptual difference of dental labs were analyzed for the extracted variables. Results: The final five variants of the interactive factor analysis that include the ability to change employee growth, reliability, responsiveness, materiality, interoperability, confirmatory factor analysis excludes variations in employee growth wages, welfare benefits, by changing its name to network capabilities, the quality of service factors for the final dental labs consisted of five variations: network competence, reliability, responsiveness, materiality and interoperability. Conclusion : The service quality of the dental labs showed that the reliability of the product related to the dental materials and the product production responsiveness related to the production order, the Materiality of the materials and equipment of the dental labs, the Interoperability responsiveness related to dental orders, And the importance of network capability to form a mutual network.

• Journal of Environmental Science International
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• v.11 no.12
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• pp.1281-1289
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• 2002

This study was conducted to evaluate water quality in the Keum River using multivariate analysis. The analysis data in Keum river made use of surveyed data by the ministry of environment from January 1994 to December 2001. Thirteen water quality parameter were determined on each sample. The results was summarized as follow; Water quality in the Keum River could be explained up to 71.39% by four factors which were included in loading of organic matter and nutrients by the tributaries (32.88%), seasonal variation (16.09%), loading of pathogenic bacteria by domestic sewage of Gapcheon (13.39%) and internal metabolism in estuary as lakes(9.03%). For spatial variation of factor score, four group was classified by each factor characterization. Station 1 and 2 was influenced by Daechung dam, station 3 was affected by domestic sewage of Gapcheon, station 10~12 was affected by estuary dyke and the rest station. The result of cluster analysis by station was classified into four group that has different water quality characteristics. In monthly cluster analysis, three group was classified according to seasonal characteristic. Also, in yearly cluster analysis, three group was classified. It is necessary to control the pollutant loadings by Gapcheon inflow domestic sewage in Daejeon city for the sake of water quality management of Keum river.

• Korean Journal of Community Nutrition
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• v.4 no.1
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• pp.95-102
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• 1999

This study used questionnaires to investigate the safety awareness for imported foods by 365 male and female adults in Taejon. The results of the study were as follow : By factor analysis, the subjects' behaviors and awareness of the imported food was grouped into 3 factors such as 'health and quality factor', 'purchasing factor' and 'contamination factor'. 'Health and quality factor' and 'purchasing factor' were not recognized negatively by the subjects, moreover' contamination factor' was recognized very highly. The subjects' concern and worry about the imported food was also very high. The marital status, education level, nutriton knowledge adn recognition level of contamination by pesticides and heavy metals of foods partially affected the recognitio level of imported foods. The major selection criteria of imported food were distribution period(36.3%), price(28.8%) and purchasing experience(17.3%). The imported food mean discrimination score was 8.4±3.1 out of 13. The worst discriminatio score was red pepper. The subjects' experiences with imported foods selection affected the most instead of education level or nutrition knowledge. The higher discrimination score group more negatively recognized imported food and contamination recognition level was higher whereas the lowerdiscrimination score group more positively recognized the purchasing frequency and with to buy more easily. But both groups desired to reinforce contamination control. The better discrimination score of imported food pooring recognized sanitation concerns(p<0.05), quality(p<0.05), cooking convenience(p<0.01), desire for more variety(p<0.05), and the higher contamination recognition level(p<0.05) and desire to reinforce contamination control(p<0.01).

• The Korean Journal of Health Service Management
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• v.8 no.1
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• pp.1-13
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• 2014

The purpose of this study is to investigate the perception of quality property of hospital information system, the quality level, and its effects. The participants were 730 employees who are using hospital information system in hospitals. In order to analyze the relationship, the quality property regulates the consideration of user's taste and the state of user's favor for the design of hospital information system, and the quality level regulates user's convenience and properness. The main results from this study can be summarized as follows, First, the perception of quality property for hospital information system showed few significance level between occupation, but revealed significance level between position. The evaluation of quality level showed significance level depending on the occupation and position. Second, quality property which generally affects to the quality level of the hospital information system were different between types of occupation and quality factor.

• Journal of Korean Society for Quality Management
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• v.30 no.2
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• pp.86-98
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• 2002

Defining the relationship between the quality of injection molded parts and the process condition is very complicate because of lots of factor are involved and each factor has a non-linearity. With the development of CAE(Computer Aided Engineering) technology, the estimation of volumetric shrinkage of injection mold parts is possible by computer simulation even though restricted application. In this research, Neural Network applied for finding optimal processing condition. The percent of volumetric shrinkage compared on each case and show neural network can be successfully applied selecting optimum condition not only within factor level but also between factor level.

• Fashion & Textile Research Journal
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• v.18 no.5
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• pp.595-605
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• 2016

Importance of appearance as a means of self-expression and communication is increasing in modern society even for men. And appearance has become an significant factor affecting men's quality of life. The main objectives of this study were to develop an instrument measuring appearance related quality of life(ARQoL), and examine the body factors influencing ARQoL. The ARQoL instrument was developed from in-depth interviews, focus group interviews, and literature review, and were revised through two pre-tests. The final questionnaire was administered through on-line survey with 440 men. Quota sampling was used based on age and body size. The results indicated that high ARQoL group showed significantly higher satisfaction on body factors including face, weight, shape, body proportion, hair, and overall impression than low ARQoL group. There was no significant difference in terms of satisfaction on height between two groups. Factor analysis showed that ARQoL consists of four factors - physical, economic, psychological and social factors. Overall impression was the most important body factor affecting all four factors of ARQoL and has very strong influence especially on economic ARQoL. BMI was also a significant factor affecting physical, economic and social ARQoL except psychological factor of ARQoL. Face had significant influence only on economic and psychological aspects of ARQoL.

• The Journal of the Korea Contents Association
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• v.22 no.5
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• pp.367-382
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• 2022

This study examined the impact of smart factory's quality factors on the intention to accept Advance Smart Factory(ASF) by mediating Perceived Value(PV) and Smart Factor Performance(SFP) of domestic SMEs that had introduced smart factor. As a result, First, Information Quality(IQ) and Service Quality(SQ) had a significant positive impact on Perceived Value(PV). Second, System Quality(SysQ), IQ, and SQ had a significant positive impact on SFP. Third, PV had a significant positive impact on intention to ASF, and PV and SFP had a significant positive impact on the intention to accept ASP. Also, PV had a mediating effect between SysQ, IS and Perfromance, and PV and Performance had a moderation between SQ and ASF. These results could provide one implication to SMEs that are taking into account to improve their smart factor to be advanced.

• Journal of Families and Better Life
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• v.26 no.4
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• pp.135-148
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• 2008

The purpose of this study was to investigate the impacts of family strengths perceived by children and self-esteem on friendship quality. The subjects of this study were 747 students in the 5th and 6th grade who are from 10 elementary schools in Incheon and Gyeonggi Province. The results are as follows: First, positive factor of the friendship quality had significant difference depending upon gender of child. That is, female have higher friendship quality than male. Also, general self-esteem, social-peer self-esteem and positive factor of friendship quality had significant difference depending upon father's educational level. Second, gender of child, self-esteem, family strengths what kind of effect should have gone mad to friendship quality, it examined. The variable of social-peer self-esteem is the most influence positive factor in friendship. The variable of school academic self-esteem is the most influence conflict in friendship. Most important factors that affected competition in friendship were family values. And most important factors that affected satisfaction in friendship were general self-esteem. In conclusion, variables effecting friendship quality include gender of child, self-esteem and family strengths. Therefore, family strengths and self-esteem are very important in order to improve the positive friendship quality of children.