• 제목/요약/키워드: quality efficiency

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한국 서비스기업의 TQM 활동 효율성에 관한 연구 (A Study on the Efficiency of Total Quality Management Activities in Service Sector)

  • 유한주
    • 품질경영학회지
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    • 제32권4호
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    • pp.92-102
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    • 2004
  • In this era of intense competition, TQM has become the key program in organizations as they strive for a competitive advantage. It has been applied to manufacturing and service sector since BNQA model was established in 1987. TQM literature for manufacturing sector abounds with empirical studies on the critical dimensions of TQM, but there is few empirical studies on the TQM evaluation for service sector. In this paper, two methodologies are applied to evaluate the TQM activities of service companies comparatively One of them is the traditional scoring system(TSS) by analytic hierarchy process(AHP). The other is the efficiency measuring system(EMS) by data envelopment analysis(DEA). DEA outperformed other alternative methods to measure the efficiency and it can be applied to evaluate the TQM activities. The objective of this paper is to evaluate TQM activities of domestic service companies by applying TAE(Total quality management Activities Evaluation) model to them. The result of this study is that TSS scores are not significantly correlated with EMS scores. It means that service organizations must not only make efforts to get the higher scores in terms of TSS but also take necessary steps to enhance their efficiencies.

전자정부 포털사이트 평가요인에 관한 연구 (A Study on the Factors for Evaluating e-Government Portal Sites)

  • 한기훈;홍일유
    • Asia pacific journal of information systems
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    • 제16권1호
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    • pp.23-43
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    • 2006
  • By far, numerous e-government projects requiring huge investments have been conducted in Korea to increase the administrative efficiency and improve the service quality via Internet. However, there's little research focusing on methods and techniques for analyzing and evaluating the projects either to economically justify the investments or to assess the quality of the system and of on-line services to citizens. The purpose of this paper is to suggest a set of factors to take into account for evaluating e-government portals and to empirically test the factors to provide useful implications for building such portals. Based on the literature reviewed, we constructed a research model that includes content, public service, community, design, technology, and portal's attributes as independent variables and the user's satisfaction and the administrative efficiency as dependent variables. A reliability test revealed that the evaluation factors proposed in the paper are sufficiently reliable, and a multi-regression analysis indicated that five hypotheses should be accepted. The findings of the study suggest that emphasis should be placed on public service quality and portal site attributes, among others, when implementing portals.

방사선(학)과 Apron 성능평가 및 관리 조사-대구, 경북지역 4개 대학교- (The study of evaluation about the apron quality management and shield efficiency in 4 university laboratories of dae-gu, Kyungpook area)

  • 최범희;김용국;박서현;신용일;유영준;김예리;박창희
    • 대한디지털의료영상학회논문지
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    • 제15권1호
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    • pp.47-54
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    • 2013
  • This study evaluated the apron quality management and shield efficiency in the education laboratory for radiology students. For making a proposal of effective control of lead apron, Eighteen aprons, used in 4 university laboratories of dae-gu, Kyungpook area, were analyzed regarding their uniformities, transmission doses, lead equivalent and shield efficiencies. In conclusion, the lead apron uniformity was generally good. Also, the shield efficiency corresponding to lead equivalent was high. However, the quality control of lead apron was not satisfactory. Since there is a potentially possible chance for students to be exposed to a radiation during practical radiation-training in the education laboratory, the quality-control maintenance of the lead apron should be unceasingly maintained for the radiation protection.

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An Efficient Frame-Level Rate Control Algorithm for High Efficiency Video Coding

  • Lin, Yubei;Zhang, Xingming;Xiao, Jianen;Su, Shengkai
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제10권4호
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    • pp.1877-1891
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    • 2016
  • In video coding, the goal of rate control (RC) is not only to avoid the undesirable fluctuation in bit allocation, but also to provide a good visual perception. In this paper, a novel frame-level rate control algorithm for High Efficiency Video Coding (HEVC) is proposed. Firstly a model that reveals the relationship between bit per pixel (bpp), the bitrate of the intra frame and the bitrate of the subsequent inter frames in a group of pictures (GOP) is established, based on which the target bitrate of the first intra frame is well estimated. Then a novel frame-level bit allocation algorithm is developed, which provides a robust bit balancing scheme between the intra frame and the inter frames in a GOP to achieve the visual quality smoothness throughout the whole sequence. Our experimental results show that when compared to the RC scheme for HEVC encoder HM-16.0, the proposed algorithm can produce reconstructed frames with more consistent objective video quality. In addition, the objective visual quality of the reconstructed frames can be improved with less bitrate.

스마트온실 경영체의 경영 효율성 및 영향요인 분석 - 전라권 딸기 재배 경영체를 중심으로- (The Analysis of the Management Efficiency and Impact Factors of Smart Greenhouse Business Entities - Focusing on the Business Entities of Strawberry Cultivation in Jeolla-do -)

  • 하지영;이승현;나명환;김덕현;이혜림;이용건
    • 품질경영학회지
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    • 제49권2호
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    • pp.213-231
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    • 2021
  • Purpose: This study intends to provide decision-making information to improve efficiency by analyzing the management efficiency of smart greenhouse business entities and identifying factors that affect the efficiency based on input and output. Methods: The subjects of analysis were business entities for cultivating strawberries in smart greenhouses in Jeolla region (northern and southern Jeolla provinces), and the analysis focused on the management performance of the 2019-2020 crop period (year). Data Envelopment Analysis(DEA) was applied as an analysis method for efficiency analysis, Quantile Regression(QR) analysis was applied as a factor affecting the efficiency. Results: The reason for the efficiency gap between business entities was that there were many business entities that did not minimize the input cost at the current level of output, and the area where the variance among business entities was large was the fixed cost per 10a. In the results of the affecting factor analysis, it was found that the seed-seedlings cost, fertilizer cost, other material cost, and employment and labor cost had a negative (-) effect on the efficiency, and that the repair and maintenance cost had a positive (+) effect. Conclusion: Therefore, to achieve the efficiency of scale, it is necessary to reduce the input scale to an appropriate level. In the case of business entities with low efficiency by quartile, the seed-seedlings, fertilizer, and other material costs reduce expenditures, and repair maintenance costs can improve efficiency by increasing expenditures.

Effect of Contaminant Source Location on Indoor Air Quality

  • Lee, Hee-Kwan;Kim, Shin-Do
    • Journal of Korean Society for Atmospheric Environment
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    • 제14권E호
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    • pp.1-7
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    • 1998
  • This paper presents an experimental study for understanding the indoor air quality in a room. A model room, which had a ceiling-mounted supply and a sidewall-mounted exhaust, was used to examine the effect of air exchange rate (AER) and contaminant source location (CSL) as a function of the elapsed time. A tracer gas method, using carbon monoxide tracer, gas analyzers, and a data acquisition system, was applied to study the ventilation air distribution and the tracer removal efficiency, so-called pollutant removal efficiency, in the model room. The experiment was composed of two parts; firstly the AER was varied to examine its effect on the ventilation air distribution and the ventilation effectiveness and secondly both AER and CSL were considered to determine their effect on the pollutant removal efficiency. It was found that the ventilation effectiveness in the model was proportional to AER but not linearly. It was also found that changing the CSL can improve the pollutant removal efficiency. In some cases, the efficiency improvement by increasing AER was achieved by simply changing CSL.

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DEA 모형을 활용한 광주 광산업체 효율성 평가에 관한 연구 (A Study on Evaluating the Efficiency of the Photonics Industry in Gwangju Using a DEA Model)

  • 조건;정경호
    • 품질경영학회지
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    • 제39권2호
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    • pp.244-255
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    • 2011
  • In this study, we try to evaluate the efficiency of the photonics industry using a data envelopment analysis(DEA) model. We first develope four stage procedures for selecting proper input and output variables which consist of selecting the first candidate variables from literature survey, selecting the second candidate variables through experts' discussion, measuring the partial efficiency of the selected variables based on Tofallis' profiling, and clustering some variables through the rank correlation analysis of partial efficiency proposed by Min and Kim(l998). With this procedure, we select 4 input variables(capital, number of employee, R&D cost, operating cost) and 2 output variables(sales, growth of sales) and then utilize CCR and BCC model to measure efficiencies of 26 photonics companies in Gwangju. Moreover, we perform the reference group analysis to figure out what causes inefficiencies and to provide the desirable values for input and output variables at which inefficient photonics companies become efficient. Finally, we classify 26 photonics companies into three groups such as optical communications, optical applications, and optical sources, and perform the Kruskal-Wallis test to check if there exist some differences between efficiencies of three groups.

국내 정수장 고도정수처리 공정에서 공정별 처리효율 조사 (Investigation of Treatment Efficiency for Advanced Processes of Water Treatment Plants in Korea)

  • 문성민;최승일;손진식;윤제용
    • 상하수도학회지
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    • 제19권3호
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    • pp.323-329
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    • 2005
  • Advanced processes such as ozonation or activated carbon filtration (ACF) in water treatment plants have been used in Korea since 1994. At present, seventeen drinking water treatment plants are currently operating. This survey compares the treatment performance of advanced processes in eight plants which have comparable water quality data. The three parameters (DOC, $UV_{254}$, and $KMnO_4$ consumption) of water quality were selected as an indicator of treatment efficiency. The treatment efficiency of ozonation and ACF processes was found to vary with large deviations in each plant. Treatment efficiency of DOC, $UV_{254}$, and $KMnO_4$ consumption by post ozonation ranged from 3 to 11%, 6 to 33%, and 12 to 28% respectively. On the other hand, for ACF, treatment efficiency of DOC, $UV_{254}$, and $KMnO_4$ consumption ranged from 7 to 38%, 8 to 48%, and 16 to 66% respectively. These large deviations indicate the advanced processes of water treatment plants to be further optimized.

상수원수 수질변화에 따른 전오존 처리효과 및 경제성 평가 (Evaluation of Pre-ozone Treatment and Economic Efficiency as Changing Raw Water Quality)

  • 최동훈;박진식;문추연;이재용;류동춘;장성호;권기원;이수애
    • 한국환경과학회지
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    • 제22권4호
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    • pp.453-461
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    • 2013
  • This study, changes in raw water quality is to indicate on the efficiency of ozone treatment of each pollutant as compared to derive the appropriate operating measures. The appropriate selection for injection rate of pre-ozone and did not inject pre-ozone assess changes in the water. When good water quality, you not injected of pre-ozone to evaluate the economic efficiency of electricity and put the most cost-effective ozone concentration were evaluated. Evaluation remove organic matter and chlorophyll-a concentration level in experiments with each factor of the water DOC> 2.5 mg/L, THMFP> 70 ${\mu}g/L$, Chl-a> 30 $mg/m^3$or less constant process, if you do not need to put pre-ozone showed little impact. It also does not put you in pre-ozone appropriate produce enough power rate savings was calculated as approximately 90 million won. Ability to remove organic materials and the ability to produce disinfection byproducts, and cost-effective decisions by considering the concentration of injection if pre-ozone 1 mg/L was investigated by the appropriate concentration of ozone injection.

모바일 VoIP 음성통신을 위한 대화음질 측정 시스템 (Conversational Quality Measurement System for Mobile VoIP Speech Communication)

  • 조재만;김형국
    • 한국ITS학회 논문지
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    • 제10권4호
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    • pp.71-77
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    • 2011
  • 본 논문에서는 고품질 모바일 VoIP 음성통신에 대한 객관적인 QoS를 제공하는 대화음질 측정시스템을 구현하였다. 대화음질 측정을 위해서 VoIP로 연결된 두 대의 스마트폰에 에코 및 잡음 제거, 음성 인코딩 및 디코딩, RTP (Real-TimeProtocol)을 적용한 패킷 생성, 지터버퍼 콘트롤, LC (Loss Concealment)를 포함한 POS (Play-out Schedule)로 구성된 VoIP음성 통화시스템을 구현하였다. 대화음질 측정 시스템은 VoIP로 연결된 두 스마트폰의 마이크, 그리고 스피커와 연결되어 각 화자별로 음성신호를 녹음한 후에, 녹음된 음성신호를 이용하여 CE (Conversational Efficiency), CS (Conversational Symmetry) 및 PESQ (Perceptual Evaluation of Speech Quality)를 측정하고, CE-CS-PESQ에 대한 상관관계를 측정한다. 본 논문에서는 다양한 SNR, IP 네트워크망 변동에 따른 지연, 손실 변화에 따른 CE, CS, PESQ를 측정하여 대화음질 측정시스템을 검증하였다.