• Title/Summary/Keyword: qualities

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A Study on the Factors Affecting the Qualities of Lives in Mothers with Disabled Children in Seoul (서울 지역 장애아어머니의 삶의 질에 영향을 미치는 제 요인에 관한 연구)

  • Yoo, Hye-Kyung
    • Journal of Families and Better Life
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    • v.27 no.1
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    • pp.73-88
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    • 2009
  • The purpose of this study was to investigate the influence of the factors such as self-esteem, social supports, socio-economic status of parents, degree of disability in child, stress coping, religion, and sports.exercise on the qualities of lives in mothers with disabled children. Data were collect from 45 institutions(schools from kindergarten to senior-high, special education institutes, and social welfare institutions) by self-report questionnaire, and the subjects of the study were 386 mothers in Seoul whose children were attending the schools or institutions. Findings according to socio-demographic variables are as follows: 1. Mothers with disabled children in this study thought their quality of life as average degree. 2. The younger the mothers and children, the higher the quality of life was. 3. The higher the educational level and monthly income, the higher the quality of life was. 4. There was no statistically significant difference between the existence and nonexistence of spouse, and between the existence and nonexistence of religion as well. Findings analyzed by multiple regression are as follows: 1. Among 7 independent variables 'self-esteem'(${\beta}$=.49, p<.001), 'social supports'(${\beta}$=.15, p<.01), and 'socio-economic status'(${\beta}$=.11, p<.05) were found to be statistically significant in quality of life in mothers, while the rests were found not significant. 2. 'Self-esteem' was found to be the most influencing variable, meaning that the psychological factor such as self-esteem is more important than environmental factors in qualities of lives in mothers. 3. The total amount of explanation of the model was Adjusted R square=.301, so that it can be said about 30% can be explained among total variance of the qualities of lives in mothers with disabled children. Conclusions and recommendations based on the results above are: First, it is strongly recommended to conduct programs promoting self-esteem in mothers with disabled children, and to include 'self-esteem' hereafter in the studies related to qualities of lives in mothers with disabled children. Second, comprehensive and practical countermeasures should to be formulated to back up expenses for education and medical care, purchasing relative tools and equipments, plus helping to find jobs.

The Effect of Dental Service Quality on Service Value, Consumer Satisfaction and Consumer Royalty (치과의료서비스 품질이 서비스가치, 고객만족 및 고객충성도에 미치는 영향)

  • Jeon, Eun-Suk;Choi, Yu-Jin;Hwang, Su-Hyun
    • Journal of dental hygiene science
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    • v.13 no.3
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    • pp.246-253
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    • 2013
  • The present study was carried out to evaluate the impacts of the qualities of dental medical services on service value, consumer satisfaction and consumer loyalty for 221 patients who visited 17 dental hospitals or clinics located in Busan and Ulsan using questionnaires and obtained the following conclusion. By gender, males had higher perceptions of para-language than females did in the qualities of the dental medical services, and by the level of education, college students and university graduates had higher perceptions of body language and physical appearance. Scores of service value, consumer satisfaction and customer loyalty were higher in males, college students and university graduates, and married patients, but those were not statistically significant. It turned out that the qualities of the dental medical services were correlated with service value, consumer satisfaction and consumer loyalty. As the perception of para-linguistic and verbal communication in the qualities of the medical services increased, service value increased; as the perception of verbal communication and physical appearance increased, consumer satisfaction increased; and as the perception of verbal communication, physical appearance and body language increased, consumer loyalty increased. To sum up the above findings, the qualities of dental medical services influence service value, consumer satisfaction and consumer loyalty, so in the future, it will be necessary to study quality dental medical services with which patients are satisfied.

Perceptual Quality Assessment on Display based on Analytic Network Process (Analytic Network Process 기반의 디스플레이 인지화질 평가)

  • Sung, Jung-Min;Choi, Bong-Seok;Choi, Bong-Yeol;Ha, Yeong-Ho
    • Journal of the Institute of Electronics and Information Engineers
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    • v.51 no.7
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    • pp.180-189
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    • 2014
  • Display quality assessment has been a long standing issue due to the diversity of display devices and the rapid growth of display technology. The conventional display quality assessment methods are mostly those methods which evaluate qualities of a display by measuring physical quantities, but the results from the methods are not equal to the perceived results which are acquired with subjective experiments. Thus, we need to solve the above contrariety as well as establish the quantitative correlation between physical and perceived results. This paper proposes the systematic method of evaluating relative perceived qualities among various display devices and quantifies these relative perceived qualities. The proposed method is based on Analytic Network Process(ANP), which is one of the most popular decision making methods in the business administration field. We also adopted three evaluation criteria, which consist of color, shape and depth, in order to reflect the human visual system and chose eight sub-criteria related to display characteristics via question investigation. We carried out a subjective experiment and the proposed method which evaluated perceived qualities of two display devices(TFT-LCD, OLED) in order to prove the similarity between their results. As a result, it is proved that the order relationship between perceived qualities was the same as the order of results got through the subjective experiment.

The Effect of Service Qualities' Characteristics on Customer Satisfaction and Revisit Intention in Chinese Mid/Low-Priced Hotel

  • HAN, Sun;JUNG, Jin-Sup
    • The Journal of Industrial Distribution & Business
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    • v.12 no.6
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    • pp.57-74
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    • 2021
  • Purpose: Before COVID-19 pandemic, Chinese mid/low-priced hotel industry has been steadily growing in recent years, and internal and external competition has been intensifying. Under these circumstances, this study started with a strategic objective to increase the quality of service, thus enabling customer satisfaction and revisit intention. For enhancing the competitiveness of Chinese mid/low-priced hotel business, we plan to establish a model using SERVQUAL, O2O platform, and identify their relationship through empirical analyses. Research design, data and methodology: Through the consideration of the existing literature, this study intended to identify the characteristics of service quality in Chinese mid/low-priced hotels and to consider their impact on customer satisfaction and revisit intention. We also wanted to examine the moderating effect of the O2O platform between the characteristics of service quality and customer satisfaction. A survey was carried out on customers using mid/low-priced hotels in China and empirical analyses were conducted using regression analyses. Results: First, in the hypothesis of service qualities' effects on customer satisfaction were identified with significant positive effects. Second, in the hypothesis of service qualities' effects on revisit intention, "tangibles, reliability, and empathy" have shown significant positive. Third, in the verification of the moderating effect of the O2O platform, there were "positive partial moderating effects" between service qualities and customer satisfaction. Finally, the effect of customer satisfaction on revisit intention was positive significant. Conclusions: In order to satisfy their customers, improvements in service quality should be made first. In addition, customer satisfaction had a positive impact on revisit intention. In order to revitalize Chinese mid/low-priced hotels, differentiation strategy is also needed for specialized customers such as college students, and basically, efforts should be made to optimize the O2O platform. O2O platforms should establish optimal platform construction strategies based on the customer's perspective. After all, in the case of Chinese mid/low-priced hotels, it is necessary to strengthen the construction of the latest hardware infrastructure and O2O platform of software infrastructure, and to improve customers' advanced online and offline experiences. Finally, regarding the hypothesis that was rejected among service qualities' characteristics, we tried to discuss the reason and find the implications of these.

Study of BOD5 Variation Patterns with Flow Regime Alteration in the Tributaries (지류하천의 유황분석을 통한 BOD5 농도변화 유형 분석)

  • Jeong, Woohyeuk;Kim, Youngil;Kim, Hongsu;Moon, Eunho;Park, Sanghyun;Yi, Sangjin;Jeong, Sangman;Cho, Byungwook;Choi, Jeongho
    • Journal of Korean Society on Water Environment
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    • v.27 no.4
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    • pp.499-508
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    • 2011
  • We analyzed the variations of water quality with flow regime alterations to determine the characteristics of the stream where the stream management is considerably difficult due to the high variability of the flow rates. In this study, both flow rates and water qualities were monitored at the tributaries, 34 in count, of both Geum River and Sabgyo Lake Basins. The variation of water qualities were divided into 2 types, based on their stream flow rates, known as Type I and Type II. If the water quality of a stream increases during low flow rate periods compared with high flow rate periods, it is classified as Type I; if the water quality of the stream increases during high flow rate periods compared with low flow rate periods, it falls under Type II. The analysis for the variations of water qualities, of all 43 basins, resulted to 24 basins under Type I and Nineteen 19 basins under Type II. The variations of water qualities were analyzed first by using Regression Analysis followed by Statistical Analysis. The average slope of the variations of water qualities and the slope of the standard deviations were 0.00135 and 0.00477, respectively. The Probability Distributions of both Type I and Type II basins were 61.1% and 38.9%, respectively. The basin having a probability distribution of 61.1% and is also known as Type I, increases during periods of low flow rates, due to the presence of point sources. Therefore, the basin should be enforced with stream management. Before the stream management can be implemented in all streams falling under Type II, the sources of contaminants should first be estimated. These contaminants can be classified into two parts, the first is Point source pollution and the second is Non-point source pollution, where the Non-Point source pollution can be sub-divided into two types, with storm runoff and without storm runoff.

A Study on the Efficient Compliance Method for Airworthiness Certification in the field of Flying Qualities of Military Aircraft (군용항공기 비행성 분야의 효율적인 감항인증 입증방법에 대한 고찰)

  • Kang, Myungsoo;Kim, Chong-sup;Koh, GiOk;Lim, Sang-soo;Kim, Byoung soo
    • Journal of Aerospace System Engineering
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    • v.16 no.4
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    • pp.95-108
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    • 2022
  • Airworthiness certification is critical, in ensuring the flight safety of military aircraft for development tests and production operations. The MIL-HDBK-516C, latest airworthiness certification document, handles the field of flying qualities in Chapter 6 (flight technology), and refers to specific chapters of MIL-STD-1797B, which is the specification document for developing military aircraft. Since the MIL-STD-1797B released in 2006 by the U.S. Department of Defense is not disclosed to other countries, the Chapter 6 (flight technology) of MIL-HDBK-516B Expanded, the former certification standards pursuant to flying qualities, has to be applied to military aircraft being developed in the Republic of Korea. However the requirements of Chapter 6 of MIL-HDBK-516B Expanded comprise unclear sentences, because of contents from various development specifications. Also, clarification is needed in that the same requirements have to be verified in different criteria. In this paper, the results of this study present an effective verification method, for acquiring the airworthiness certification in field of flying qualities based on MIL-HDBK-516B Expanded.