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The Effects of the Improvement of the Food Service Environment on Patients′ Satisfaction with the Hospital Food Service - Focused on Case Studies - (급식환경 개선이 환자식 만족도에 미치는 영향 -사례 연구 중심으로 -)

  • 이승림;장유경
    • Korean Journal of Community Nutrition
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    • v.8 no.4
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    • pp.566-573
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    • 2003
  • The purpose of this study was to assess how the changes in the food services environment on patients satisfaction with the hospital food service. Statistical data analyses were completed using the SPSS 11.0 program. The results can be summarized as follows: The flow line and environment of the food services in the hospital were improved through remodeling, which included the replacement of all cooking utensils, ventilation facilities and material storages, the purchase of a combi steamer, and the change of meal carts and trays. After the remodeling, the hospital food service was improved so that it provided spoons at each meal, diversified the menu utilizing the combi steamer, served event meals three times a week as well as water boiled with burned rice in the morning twice a week. In addition, various types of tableware were used in the table settings to produce attractive visual effects. Among the 10 items included on the patient satisfaction questionnaire, ″satisfaction with offered menus″ (p < 0.01) showed significantly higher scores before the remodeling. ″cooking/seasoning of food″, ″amount of meals″ and ″taste of meals″ were not statistically significant, but showed increased satisfaction after the remodeling. However ″temperature of food″, ″cleanliness of clothes and features″ and ″satisfaction with meal times″ were not statistically significant, but showed decreased satisfaction after the remodeling. (Korean J Community Nutrition 8(4) : 566-573, 2003)

Developing Internet Shopping Mall Strategy through CSF Analysis Based on Cognitive gap between Customers and Managers (CSF 분석을 통한 인터넷쇼핑몰 전략 -고객과 기업의 인식차이를 중심으로-)

  • 서영호;채영일;이현수
    • Journal of Korean Society for Quality Management
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    • v.29 no.1
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    • pp.160-172
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    • 2001
  • The purpose of this study is to develop a successful strategy that can satisfy customer needs effectively based on the recognition of cognitive gaps toward the Internet shopping mall between managers and customers. Internet shopping mall becomes a main cyber space for future shopping, Despite some pessimistic view on the future of cyber shopping, the amount of purchase in Internet shopping has increased continuously and dramatically. In order to compare and analyze the cognitive difference between managers and customers, this study investigates the view of managers as Internet shopping mall operators as well as that of customers. Questionnaires and brief interviews were carried out to collect empirical data. Empirical results find the significant cognitive gap in the perception of importance of factors affecting shopping malls between managers and customers. After analysing the empirical data with statistical methods, this study finds that six of nine factors show significantly different views in perception of Internet shopping mall between managers and customers. The findings of this study can be employed to implement an Internet shopping mall strategy to better serve customer needs and requirements to gain competitive advantage in this emerging market with growing competition.

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Dual Monopolies of New Durables and Their Ancillaries: Exclusive Supply Contracts

  • Flath, David
    • Asian Journal of Innovation and Policy
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    • v.7 no.1
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    • pp.207-234
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    • 2018
  • A manufacturer of a durable good typically purchases supplies, including parts for assembly - that are also useful for repairs - from independent "original equipment suppliers" with which it contracts. The manufacturer is a branded monopolist of its final assembled product. To put into effect also a monopoly of the replacement parts, it must stipulate in its arrangements with independent suppliers of the parts that they not supply such patented parts to any other buyer. Durable good owners would then only be able to obtain their requirements of replacement parts from the same company that supplied the durable. This would amount to a tie-in of replacement parts to the direct purchase of new durables. And that describes the apparently widespread practice of automobile manufacturers in India, as exposed in a recent case before the Competition Commission of India (Samsher Kataria v Honda Siel Cars India Limited and others). Here, I will argue that such tie-in enabled automotive manufacturers to more fully appropriate consumer surplus, which induced them to lower the price of new cars, sell more cars and also sell more repair parts. The tie-in expanded the auto parts industry and promoted new entry. The main restraint on expansion of India's automotive manufacturing is not monopoly. It is government protection in the form of tariffs on automobiles and auto parts.

A Study on the Improvement of Aircraft Contract Maintenance System (항공장비 외주정비체계 개선방안 연구)

  • Suh Sung-chul;Park Seung-hwan
    • Journal of the military operations research society of Korea
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    • v.30 no.2
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    • pp.96-107
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    • 2004
  • This paper deals with $\ulcorner$Requirement Decision Model for Repair Parts supplied by the Government$\lrcorner$ which is to reduce Aircraft Contract Maintenance Cost. It aims to find solutions to the fundamental problems of the Aircraft Contract Maintenance System. Under the current Aircraft Contract Maintenance System, it is hard to forecast the exact demand of repair parts, so support rate of Repair Parts supplied by the Government is restricted under 50 percent. It is inevitable to purchase Repair Parts from the firm with much higher price than those of Government source. However, absence of fixed demand pattern makes it difficult to improve accuracy of demand forecast. As a solution to these problems, this model prevents a cost increase due to the unit price difference between Repair Parts supplied by the Government and Repair Parts purchased by the Firm. It also reflects demand characteristics of each repair part, and prevents continual stock increase by setting an upper limit on the amount of Repair Parts supplied by the Government. The effectiveness of this model is verified by empirical analysis using the latest raw data. By applying this model to real situation, we expect to reduce about 4 billion won every year.

Online Reviews Analysis for Prediction of Product Ratings based on Topic Modeling (토픽 모델링에 기반한 온라인 상품 평점 예측을 위한 온라인 사용 후기 분석)

  • Park, Sang Hyun;Moon, Hyun Sil;Kim, Jae Kyeong
    • Journal of Information Technology Services
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    • v.16 no.3
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    • pp.113-125
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    • 2017
  • Customers have been affected by others' opinions when they make a purchase. Thanks to the development of technologies, people are sharing their experiences such as reviews or ratings through online or social network services, However, although ratings are intuitive information for others, many reviews include only texts without ratings. Also, because of huge amount of reviews, customers and companies can't read all of them so they are hard to evaluate to a product without ratings. Therefore, in this study, we propose a methodology to predict ratings based on reviews for a product. In a methodology, we first estimate the topic-review matrix using the Latent Dirichlet Allocation technic which is widely used in topic modeling. Next, we predict ratings based on the topic-review matrix using the artificial neural network model which is based on the backpropagation algorithm. Through experiments with actual reviews, we find that our methodology can predict ratings based on customers' reviews. And our methodology performs better with reviews which include certain opinions. As a result, our study can be used for customers and companies that want to know exactly a product with ratings. Moreover, we hope that our study leads to the implementation of future studies that combine machine learning and topic modeling.

Supply Chain Network Design Considering Environmental Factor and Transportation Types

  • Yun, YoungSu
    • Journal of Korea Society of Industrial Information Systems
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    • v.23 no.5
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    • pp.33-41
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    • 2018
  • Most important thing when designing and implementing a supply chain network is to consider various problems which may occur in real world situation. In this paper, we propose a supply chain network considering two problems (environmental factor and transportation types) under real world situation. CO2 emission amount as environmental factor is considered since it is usually generated from production and transportation processes. Normal delivery, direct delivery and direct shipment as transportation types are also considered since many customers ask various transportation types for delivery or shipment of their products under on-line or off-line purchase environment. The proposed supply chain network considering environmental factor and transportation types is represented in a mathematical formulation and implemented using hybrid genetic algorithm (HGA) approach. In numerical experiments, several scales of supply chain networks are presented and implemented using HGA approach. The performance of the HGA approach is compared with those of some conventional approaches under various measures of performance. Finally, it is proved that the performance of the HGA approach is superior to those of the others.

A parametric study on the use of passive fire protection in FPSO topside module

  • Friebe, Martin;Jang, Beom-Seon;Jim, Yanlin
    • International Journal of Naval Architecture and Ocean Engineering
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    • v.6 no.4
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    • pp.826-839
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    • 2014
  • Fire is a continuous threat to FPSO topside modules as large amounts of oil and gas are passing through the modules. As a conventional measure to mitigate structural failure under fire, passive fire protection (PFP) coatings are widely used on main structural members. However, an excessive use of PFP coatings can cause considerable cost for material purchase, installation, inspection and maintenance. Long installation time can be a risk since the work should be done nearly at the last fabrication stage. Thus, the minimal use of PFP can be beneficial to the reduction of construction cost and the avoidance of schedule delay. This paper presents a few case studies on how different applications of PFP have influence on collapse time of a FPSO module structure. A series of heat analysis and thermal elasto-plastic FE analysis are performed for different PFP coatings and the resultant collapse time and the amount of PFP coatings are compared with each other.

Study on the Tasting of Distributors

  • LEE, Sung-Heun;HWANG, Hee-Joong
    • East Asian Journal of Business Economics (EAJBE)
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    • v.8 no.3
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    • pp.37-42
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    • 2020
  • Purpose - Research on the mechanism by which tasting affects the purchase of related products and related products is still insufficient. Therefore, it is necessary to make good use of marketing practically how tasting affects taste and leads to consumption behavior. Research design, data, and methodology - First, we provide tasting sampling for people with different impulsive purchasing tendencies and check whether this leads to purchasing behavior in the future. Second, it is necessary to measure 'face (or notion of courtesy)', which is a characteristic of Koreans, as a moderating variable for the effect of sampling. Third, it is proposed to look at how the effect of sampling appears differently over time. Results - First, it is necessary to pay attention to the factors influencing the sampling effect in the product group that cannot produce a tasting situation such as general food or beverage. Second, research results may not apply to all actual marketing. Conclusions - This study is judged to have contributed to resolving the question of whether the distribution store's tasting promotion is more effective and lasts longer than other promotions. It also suggested the possibility that the effect of tasting could be changed depending on whether the amount of tasting was limited or the subjects of tasting.

Quality Characteristics of Riceyeotgangjung with Added Spirulina Powder (스피루리나 첨가 쌀엿강정의 품질 특성)

  • Shim, Eun-Kyoung;Kim, Hyo-Jin;Kim, Hye-Ran;Kim, Mee-Ree
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.6
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    • pp.888-895
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    • 2010
  • Riceyeotgangjung (RYG) with added spirulina was prepared with citron juice for masking of odor. Oil temperature for puffing was found to be $220^{\circ}C$ for frying dry rice based upon the results of expansion rate and color. RYGs with added spirulina (1, 2, and 3%) were prepared under the above conditions, and their physicochemical and sensory properties were examined under storage at $60^{\circ}C$ for 15 days. Moisture content of RYG decreased proportionally with the spirulina content and storage time. The hardness levels of the freshly made RYGs with spirulina were higher than that of control. During storage, the hardness of the control gradually increased, but those of the RYGs with spirulina gradually decreased, although no significant differences existed between the spirulina containing RYGs. Lightness and redness values in the Hunter color system decreased according to the spirulina content and storage time. Yellowness value also increased with the spirulina content and storage time. Phycocyanin and total phenolic content increased with spirulina content, but decreased with the storage period. Sensory evaluation results showed that RYG with 2% added spirulina received the highest scores for color, taste, overall acceptability, and intention of purchase. As a result, the optimal addition amount of spirulina to RYG is recommended to be 2%.

The Study on Social Class and Conspicious Consumption Related to Dimensions of Clothing Price (사회계층과 과시적 소비 및 의복가격차원에 관한 연구 - 여대생을 중심으로 -)

  • 김수경;류은정
    • Journal of the Korean Home Economics Association
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    • v.39 no.1
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    • pp.169-178
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    • 2001
  • In this study, we examined relationship among social class, conspicious consumption, dimensions of clothing price, and clothing buying behavior. The data were obtained by 290 female college students using questionnaire. The questionnaire were consist of four parts, dimensions of clothing price, conspicious consumption, clothing buying behavior, demographic factors. And the data were analysed with frequency, $x^2$-test, factor analysis, cluster analysis, ANOVA and Duncan test. The results were as follows. First, there was significant differences in social class and their attitude on dimensions of clothing price. Upper class consumers evaluate clothing price as Quality and dignity, on the other hand, lower class consumers perceived it as tendency for discount. Second, clothing selective standards was founded significantly different in social class. Clothing symbolic factor was more important to the upper class then lower class. Third, upper class consumers had a tendency of purchasing more clothes than lower class, and spend more money on clothing. Fourth, there was significant differences in conspicious consumption group and their attitude on dimensions of clothing price. Fifth, when conspicious consumption tendency is higher, importance of clothing price is highly perceived by college student. Sixth, Amount of clothing purchase and clothing expenditure were significantly different in conspicious consumption group. Consumers tend to buy more clothes and spend more money on clothes when they had high tendency in conspicious consumption.

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