• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.399-410
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• 2018

This study is a methodological approach to the study of a customer experience-based Tuberculosis(TB) management service design for a local public medical institution, with the application of the service design process by the Design Council in the UK. This study designed a TB management service for a local public medical institution using the service design method which identifies and resolves TB management-related problems based on experiences of medical personnel of TB facilities as well as of TB patients. To design a TB management service for the whole process from hospitalization to discharge and then to cooperation with local communities, a team was formed with 12 TB management-related personnel. The team went through the four phases of service design process: Discover, Define, Develop and Deliver. In addition, the TB management service based on customer experience was developed that included eight services related to processes from hospitalization to discharge and cooperation with local communities. According to the study results, a service design methodology was found to be considerably effective in developing a service program that takes into account an overall circumstance of various relevant personnel as well as patients. It is suggested that further studies use a service design methodology in developing various health management service programs in need of improvement of work efficiency among relevant personnel as well as providing the best satisfaction for customers by identifying hidden needs based on their experiences.

• Journal of the Korean Society for Railway
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• v.13 no.3
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• pp.339-348
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• 2010

The government continues to make efforts to improve effectiveness, integration and connectivity of public transportation systems. But there have been only a few studies about it. This paper addresses the quality evaluation of pedestrian facility service in transfer stations at urban railroad. LOS (Level Of Service) model of urban railroad by facility based on the body ellipse and density recalculated considering the recent Korean body standard and the suggested Pedestrian Moving Equivalent (PME) and Pedestrian Waiting Equivalent (PWE). For LOS model for the ticket booths and ticket vending machines, queuing theory has been applied to determine LOS of Pedestrians. And the importance weights among the pedestrian facilities is obtained by applying AHP analysis. Lastly, this paper shows and discusses the evaluation results of overall LOS of pedestrian facilities of five urban railroad transfer stations in Seoul.

• Archives of design research
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• v.19 no.1 s.63
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• pp.89-98
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• 2006

As the concept of city changes city is viewed in the perspective of business to make profits, not in the perspective of physical space. In the case of Korea urbanization processed over the level of 80% and the formation of identity is suggested for the way to improve city competitiveness as of globalization and liberalization. Seoulentered the level of developed countries in the perspective of functions and facilities, but its image is evaluated poor because of the lack of cultural competitiveness, tourismattractiveness and service system. Dependency of public transportation which is public facilities representing city indirectly is very high, but in information service and visual systems of pubic transportation operations and management are not enough and differentiated image and loyalty are hard to find. In 2004 government of city of Seoul suggested modifications, but compared to London, Paris and Tokyo consistent system, the lack of control and management of use environment of design, excessive visual information and destruction of connection are pointed out. Therefore to solve these problems the introduction of design system is needed to develop identity after applying characteristics and regulations for using to disordered visual stuff. These procedurescan be explained as City Identity Program (CIP) and this study tries to embody city image through public transportation design system. As the study method for this the status of public transportation design system of London, Paris and Tokyo were searched and compared to that of Seoul. Based on this systematization of symbol marks per public transportation being used right now, the development of design guidelines to form identity, relation of design and the strategy of systematization per method and media were proposed.

• Korean Institute of Interior Design Journal
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• no.25
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• pp.221-228
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• 2000

These days, we face of the flood of books published, and data day by day. But there are some trouble to serve the knowlodge and date to the users efficently with a single library. Thats why we think about the way of the cooporation and the connection in modern library for the method of widening the service. As the result of the issue, the establishment for the relation of each library is needed to be done, and the composition of the public library network in same area and limit are also needed. Establishing the library network, the civil life will be much influenced by the service of a library. With the existing ways, library cant arrange data efficently by them selves, and the users are limited. But the library network collect the data with alloting the work to each portion, so it can be possible to gather the specipic data, and the cost caused by needless and overlapped data can be decreased remarkably. Furthermore, the location of the library can be closer than the existing one due to the less cost to maintain the library. As I explained, the convenience of using the library can make an effect on more people to use a library than before.

• Land and Housing Review
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• v.5 no.1
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• pp.1-10
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• 2014

Health care services in a residential area would accelerate the aging in place. In addition, these changes would play a key role in terms of reducing healthcare costs and leading a healthy lifestyle. The purpose of this study draws the design methodology of community facilities and each dwelling with healthcare services in apartment complex, which the elderly people will enjoy a better health status. This paper presents the result focused on the welfare building in Gayang 7th apartment complex. The intention to receive healthcare services was investigated by occupants. Moreover, design requirements were drawn through in-depth interviews and the state observation to use the service. In the complex, stronger intention to serve the u-Healthcare services was shown to the pre elderly group than the elderly. Both of them had a problem to use and keep the health equipment due to the fact there is not enough space in the unit. Reporting the observation results, the upright-posture furniture attaching the healthcare equipment and the equipment storage should be prepared in the unit. In the public space, the program for these healthcare services can be divided into three parts, i.e. the health status measurement, the healthcare, and the service connected to the surrounding facilities. The health status measurement can be the basic to the health services and its function should be gradually extended. In the complex, the hybrid type with various functions could be applied owing to a new building for welfare; moreover, semi-independent user should be able to receive the home healthcare service.

• Journal of Korean Library and Information Science Society
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• v.53 no.2
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• pp.215-239
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• 2022

All public libraries are local public goods and cultural infrastructures whose ideological pillars are publicly operated, free, and open to all. This identity is justified when the public library provides various knowledge information, various programs, and community space to local residents within the service area, and ultimately contributes to the cultural development of the nation and society. To this end, the country and local governments must expand the number of individuals that meet legal standards, deploy competent professionals, and provide facilities and spaces that are easy to access and use. However, if there is a gap in infrastructure and services between regional public libraries, it causes inequality in access and use of residents, which inevitably leads to information gap and cultural welfare gap. Therefore, this study was analyzed the relative gap using the location quotient, key infrastructure indicators and service indicators of public libraries of regional government in Korea and basic local government in the Chungnam region from the viewpoint that the balanced development and capacity building of public libraries must precede the establishment of a public library in Chungnam region as a life-friendly knowledge information service institution, culture enjoyment and lifelong learning space. Based on the results, a method to resolve the gap was suggested by dividing the elements of gaps in public libraries into accessibility, core infrastructure, and services, focusing on vulnerable cities and counties in the Chungnam region.

• Proceedings of the KSR Conference
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• 2010.06a
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• pp.2303-2308
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• 2010

We studied the cost-volume supply characteristic of public transportation systems focused on Bi-modal Tram in the main cities to analyze the applicability and status for the new transit system Bi-modal Tram as public transportation system. The operation cost considering the characteristic of vehicle, facilities, operation and average cost for respective public transportation system and the time cost considering the travel and transfer time are defined to the social cost, and the cost-volume supply curve is based on this social cost. The cost-volume supply characteristic between public transportation modes in the city is determined on the basis of cost-volume supply curve. Through the comparison between cost-volume supply characteristic of main transportation systems, it is analyzed about the relation between public transportation systems in the city and the characteristic for proper service provision. The application of Bi-modal Tram in the city is concluded that it is effective to reduce the social cost on the existing public transportation system.

• Journal of the Korean Society for Library and Information Science
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• v.53 no.2
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• pp.69-90
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• 2019

The purpose of this study is to discuss about the current status and problems of 24 public libraries in Daejeon metropolitan city and to suggest strategies for the development of public library system in Daejeon. For this purpose, first, this study investigates facilities, human resources, collection, and budget in public libraries in Daejeon metropolitan city and compares to the standards in "The Third Comprehensive Library Advancement Plan(2019-2023)", "The library Act" and "Korean Library Standards". Secondly, this study analyzes administrative organization system. Finally, suggested are both strategies and methods for continuous construction of new public libraries, librarian recruit, collection increase, better service for older adults, budget increase, organization exclusively responsible for library policy.

• Journal of the Korean housing association
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• v.13 no.6
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• pp.121-131
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• 2002

The rebuilding method for old apartment housing blocks has merits of providing new buildings and larger private living spaces. However, it causes many serious urban problems, such as shortage of infrastructure capacity, traffic congestion, reduction of building life, and deterioration of open space quality. Nowadays, remodeling is accepted as a way of overcoming such negative effects of the rebuilding method. This study focuses on the various techniques of remodeling. The results of this research are as follows; First, old apartment blocks provide poor level of service in general, so they have problems of bad accessibility, deterioration of facilities, and degraded landscape. In many cases, there is a hindrance from walking freely and security problem due to illegal privatization of public spaces. Second, various remodeling techniques are required to meet residents' different needs. The residents of apartment housing value private space above public space, and show low level of willingness to pay cost for remodeling. Third, based on these findings, some remodeling techniques are suggested - integration of a space to another, expansion of spaces, connection of spaces, reuses of roofs and walls, relocation and renovation of paths between buildings, and so on.

• Korean Management Science Review
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• v.3
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• pp.37-57
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• 1986

Due to the gravitation of the population to Metropoleis caused by the radical industrialization and urbanization after the 1960s. most Korean cities not only have shown the deformed urban structure, but also have faced many serious problems in the public transit system. Especially, the medium-sized cities as the center of the local life have been under the low level of public transit service because of their poor transportation facilities and inefficient operations. Under these conditions, this study aims at improving its level and quality in the local midium-sized cities by performing the following; . to suggest the new idea of the public transit policies for the medium-sized cities. . to develop the Bus Transit Management System and its related computer programs. . to apply the design policies and methods to the Suwon life-circle in order to evaluate their performance.