• Journal of Korean Academy of Nursing
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• v.45 no.3
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• pp.429-438
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• 2015

Purpose: This study was conducted to develop key performance indicators (KPIs) for home care nursing (HCN) based on a balanced scorecard, and to construct a performance prediction model of strategic objectives using the Bayesian Belief Network (BBN). Methods: This methodological study included four steps: establishment of KPIs, performance prediction modeling, development of a performance prediction model using BBN, and simulation of a suggested nursing management strategy. An HCN expert group and a staff group participated. The content validity index was analyzed using STATA 13.0, and BBN was analyzed using HUGIN 8.0. Results: We generated a list of KPIs composed of 4 perspectives, 10 strategic objectives, and 31 KPIs. In the validity test of the performance prediction model, the factor with the greatest variance for increasing profit was maximum cost reduction of HCN services. The factor with the smallest variance for increasing profit was a minimum image improvement for HCN. During sensitivity analysis, the probability of the expert group did not affect the sensitivity. Furthermore, simulation of a 10% image improvement predicted the most effective way to increase profit. Conclusion: KPIs of HCN can estimate financial and non-financial performance. The performance prediction model for HCN will be useful to improve performance.

• Industrial Engineering and Management Systems
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• v.7 no.3
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• pp.214-227
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• 2008

Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

• The Korean Journal of Franchise Management
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• v.13 no.1
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• pp.19-33
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• 2022

Purpose: Based on the resource-based view and the competitive advantage theory, the study views marketing capabilities (product, pricing, delivery/inventory, and promotional support) as sources of competitive advantage (differentiation advantage and low-cost advantage) and examines their impacts on competitive advantage, which in turn, will influence non-business and business performance. Research design, data and methodology: Data were collected from 149 representatives of franchising companies in South Korea and analyzed with SmartPLS 3.3.7. Results: First, promotional support and product have a significant impact on differentiation advantage. Second, pricing and promotional support have a significant impact on low-cost advantage. Third, differentiation advantage has an influence on non-financial and financial business performance. Fourth, low-cost advantage has an impact on non-financial performance but has no significant direct impact on financial performance. Fifth, non-financial performance is related to financial performance. Finally, the result of IPMA shows that importance and performance values of exogeneous variables are different depending on firm size. Conclusions: The findings suggest that franchisors should focus on different marketing capabilities depending on their strategic focus and objectives. Finally, the findings based on an IPMA suggest that small companies perceive low-cost advantage as important, while their counterparts do not. Several theoretical and managerial implications are offered.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.6
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• pp.339-349
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• 2020

The study evaluates the performance of public hospitals in Vietnam by applying the Balanced Scorecard (BSC). The authors first review the literature to find the research gap of performance in public hospitals. Then, we built Likert questionnaires to collect data from more than 200 managers of public hospitals in the Northwestern provinces of Vietnam. The research uses correlation regression to evaluate the performance based on the influence of factors in the BSC model, including Strategic planning, Internal process, Finance, Mission, Customer, and Employee learning and growth. The results show that the performance of public hospitals in the research sample is influenced by the factors in the BSC model in descending order based on the regression coefficient as follows: Internal process, Finance, Mission, Strategic planning, Customer, Employee learning and growth. Based on the quantitative research findings, we continue by conducting some deep interviews with specialty to propose intensive recommendations about how to implement Mission, Internal process, Financial policies, etc. to managers in public hospitals with an aim to improve the performance of public hospitals in the Northwestern mountainous region of Vietnam. The lessons could be applied for other public hospitals in Vietnam and other jurisdictions that have similar conditions.

• Journal of the Ergonomics Society of Korea
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• v.36 no.3
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• pp.255-265
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• 2017

Objective: This study aims to survey visual search performance models to assess and predict individual's visual tasks in everyday life and industrial sites. Background: Visual search is one of the most frequently performed and critical activities in everyday life and works. Visual search performance models are needed when designing or assessing the visual tasks. Method: This study was mainly based on survey of literatures related to ergonomics relevant journals and web surfing. In the survey, the keywords of visual search, visual search performance, visual search model, etc. were used. Results: On the basis of the purposes, developing methods and results of the models, this study categorized visual search performance models into six groups: probability-based models, SATO models, visual lobe-based models, computer vision models, neutral network-based models and detection time models. Major models by the categories were presented with their advantages and disadvantages. More models adopted the accuracy among two factors of accuracy and speed characterizing visual tasks as dependent variables. Conclusion: This study reviewed and summarized various visual search performance models. Application: The results would be used as a reference or tool when assessing the visual tasks.

• Journal of Internet Computing and Services
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• v.7 no.1
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• pp.111-120
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• 2006

In spite of proliferating E-business success stories, many executives urge that they have not realized the return expected from investments in Internet-based E-business systems, Most of businesses tend to focus on immediate financial payoffs and overlook the improvements in information capabilities and business performance, The purpose of the research is to investigate the effects of Internet-based E-business systems on organizations' information capabilities, business performance, and financial performance, and to illustrate the roles and values of the systems in achieving business goals. Findings illustrate that when an organization's information capabilities are enhanced by Internet-based E-business systems, business performance tends to improve. In addition, the study implies that the business performance improvement may create consumer benefits, which would be indispensable factors to make a profit.

• ETRI Journal
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• v.42 no.5
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• pp.686-699
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• 2020

In this paper, we propose a supervised-learning-based spatial performance prediction (SLPP) framework for next-generation heterogeneous communication networks (HCNs). Adaptive asset placement, dynamic resource allocation, and load balancing are critical network functions in an HCN to ensure seamless network management and enhance service quality. Although many existing systems use measurement data to react to network performance changes, it is highly beneficial to perform accurate performance prediction for different systems to support various network functions. Recent advancements in complex statistical algorithms and computational efficiency have made machine-learning ubiquitous for accurate data-based prediction. A robust network performance prediction framework for optimizing performance and resource utilization through a linear discriminant analysis-based prediction approach has been proposed in this paper. Comparison results with different machine-learning techniques on real-world data demonstrate that SLPP provides superior accuracy and computational efficiency for both stationary and mobile user conditions.

• IEMEK Journal of Embedded Systems and Applications
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• v.6 no.5
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• pp.263-272
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• 2011

The complexity of flash memory based storage systems is high due to diverse host interfaces and other design choices such as mapping granularity, flash memory controller execution models and so on. Thus, it is possible that the actual performance after implementation is not consistent with the target performance. This paper demonstrates that the performance prediction of flash memory based storage systems is possible through performance modeling that takes into account various design parameters. In the performance modeling, the FTL, which is the core element of flash memory based storage systems, is modeled as a set of (copy-on-write) logs and their interactions. Also, the flash memory controller is modeled based on the classification proposed in the design of the Ozone flash controller. In this study, the performance model has been implemented using Simulink and experimental results are presented and analyzed.

• Earthquakes and Structures
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• v.22 no.5
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• pp.487-502
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• 2022

China is prone to earthquake disasters, and the higher seismic performance is required by many existing civil buildings. And seismic evaluation and retrofit are effective measures to mitigate seismic hazards. With the development of performance-based seismic design and diverse retrofit technology for buildings, advanced evaluation methods and retrofit strategies are in need. In this paper, we introduced the evolution of seismic performance objectives in China combined with performance-based seismic design. Accordingly, multi-phase evaluation methods and comprehensive seismic capacity assessment are introduced. For buildings with seismic deficiency or higher performance requirements, the retrofit technologies are categorized into three types: component strengthening, system optimization, and passive control. Both engineering property and social property for the retrofit methods are discussed. The traditional seismic retrofit methods usually are costly and disturbing, and for example in Beijing, seismic strengthening costs approx. 1000 RMB/m² (for 160 USD/m²), for hospital building even more expensive as 5000 RMB/m²(for 790 USD/m²). So cost-efficient and little disturbance methods are promising techniques. In the end, some opinions about the retrofit strategy and schemes category are shared and wish to discuss the situation and future of seismic retrofit in China.

• Journal of Korean Institute of Industrial Engineers
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• v.38 no.3
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• pp.198-207
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• 2012

In product or process parameter design, the case of multiple performance characteristics appears more commonly than that of a single characteristic. Numerous methods have been developed to deal with such multi-characteristic parameter design (MCPD) problems. Among these, this paper considers three representative methods, which are respectively based on the desirability function (DF), grey relational analysis (GRA), and principal component analysis (PCA). These three methods are then used to solve the MCPD problems in ten case studies reported in the literature. The performance of each method is evaluated for various combinations of its algorithmic parameters and alternatives. Relative performances of the three methods are then compared in terms of the significance of a design parameter and the overall performance value corresponding to the compromise optimal design condition identified by each method. Although no method is significantly inferior to others for the data sets considered, the GRA-based and PCA-based methods perform slightly better than the DF-based method. Besides, for the PCA-based method, the compromise optimal design condition depends much on which alternative is adopted while, for the GRA-based method, it is almost independent of the algorithmic parameter, and therefore, the difficulty involved in selecting an appropriate algorithmic parameter value can be alleviated.