• 제목/요약/키워드: performance point

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기대수준 측정방법에 따른 고객만족도 측정에 관한 연구 - SERVQUAL 척도를 중심으로 - (Measuring Expectations in Assessment of Consumer Satisfaction by SERVQUAL)

  • 이선희;최귀선;강명근;조우현
    • 보건행정학회지
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    • 제10권3호
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    • pp.155-168
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    • 2000
  • The SERVQUAL scale is based on the gap theory, which indicates the difference between consumers' expectations and their actual performance. In SERVQUAL scale, the expectations are defined as a "feasible ideal point"(ex, An Excellent hospital has up-to-date equipment). But empirical research identified important problems concerning the conceptual definitions of expectations. They suggests the usage of "desired expectations". Desired expectations are defined as the level at which the consumer predict the service that the organization they visited will perform(ex, $\bigcirc\bigcirc$ hospital has up-to-date equipment). The purpose of this study was to compare the feasible ideal point expectations with desired expectations in assessment of consumer expectations using SERVQUAL scale. We developed two types of questionnaires : (1) to measure feasible ideal point expectations, (2) to measure desired expections. Questionnaire were distributed to ambulatory patients who used the medical service. Total 329 patients participated the hosiptal satisfaction questionnaire(167 for feasible ideal point expectations, 162 for desired expectations). The major finding is as follows: (1) the SERVQUAL scale which was computed by the feasible ideal point showed the higher explanatory power in consumer satisfaction ($R^2$=0.26) than the other identified alternatives(desired expectation, $R^2$=0.11) The results of a study suggests that the feasible ideal point were more conceptually suitable to assess of consumer satisfaction using SERVQUAL scale.SERVQUAL scale.

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고성능 부동 소수점 연산기에 대한 연구 (A Study on High Performances Floating Point Unit)

  • 박우찬;한탁돈
    • 한국정보처리학회논문지
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    • 제4권11호
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    • pp.2861-2873
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    • 1997
  • 부동 소수점 연산기는 고성능 컴퓨터에서 필수적이며, 최근 대부분의 고성능의 컴퓨터에서는 고성능의 부동 소수점 연산기가 내장되고 있는 추세이다. 부동 소수점 연산이 고속화 되면서 부동 소수점 연산기에서 한개의 단계를 차지하는 반올림 단계가 전체 부동 소수점 연산에 큰 영향을 미친다. 반올림 단계에서는 별도의 고속 가산기를 필요로하여 많은 처리 시간과 칩 면적을 차지하기 때문이다. 본 연구는 고성능 부동 소수점 연산기의 근 간을 이루는 부동 소수점 덧셈/뺄셈기, 곱셈기, 나눗셈기의 처리 알고리즘을 살펴보고, 이를 분석하여 새로운 반올림 처리 알고리즘을 갖는 연산기를 제안하였다. 제안된 부동 소수점 연산기들은 반올림 처리를 위한 별도의 시간을 요하지 않고, 반올림단계를 위한 가산기나 증가기를 필요로 하지 않는다. 따라서, 제안하는 부동 소수점 연산기들은 성능면이나 차지 면적 면에서 모두 효율적이다.

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2차원 라이다와 상업용 영상-관성 기반 주행 거리 기록계를 이용한 3차원 점 구름 지도 작성 시스템 개발 (Development of 3D Point Cloud Mapping System Using 2D LiDAR and Commercial Visual-inertial Odometry Sensor)

  • 문종식;이병윤
    • 대한임베디드공학회논문지
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    • 제16권3호
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    • pp.107-111
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    • 2021
  • A 3D point cloud map is an essential elements in various fields, including precise autonomous navigation system. However, generating a 3D point cloud map using a single sensor has limitations due to the price of expensive sensor. In order to solve this problem, we propose a precise 3D mapping system using low-cost sensor fusion. Generating a point cloud map requires the process of estimating the current position and attitude, and describing the surrounding environment. In this paper, we utilized a commercial visual-inertial odometry sensor to estimate the current position and attitude states. Based on the state value, the 2D LiDAR measurement values describe the surrounding environment to create a point cloud map. To analyze the performance of the proposed algorithm, we compared the performance of the proposed algorithm and the 3D LiDAR-based SLAM (simultaneous localization and mapping) algorithm. As a result, it was confirmed that a precise 3D point cloud map can be generated with the low-cost sensor fusion system proposed in this paper.

AR Anchor System Using Mobile Based 3D GNN Detection

  • Jeong, Chi-Seo;Kim, Jun-Sik;Kim, Dong-Kyun;Kwon, Soon-Chul;Jung, Kye-Dong
    • International Journal of Internet, Broadcasting and Communication
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    • 제13권1호
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    • pp.54-60
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    • 2021
  • AR (Augmented Reality) is a technology that provides virtual content to the real world and provides additional information to objects in real-time through 3D content. In the past, a high-performance device was required to experience AR, but it was possible to implement AR more easily by improving mobile performance and mounting various sensors such as ToF (Time-of-Flight). Also, the importance of mobile augmented reality is growing with the commercialization of high-speed wireless Internet such as 5G. Thus, this paper proposes a system that can provide AR services via GNN (Graph Neural Network) using cameras and sensors on mobile devices. ToF of mobile devices is used to capture depth maps. A 3D point cloud was created using RGB images to distinguish specific colors of objects. Point clouds created with RGB images and Depth Map perform downsampling for smooth communication between mobile and server. Point clouds sent to the server are used for 3D object detection. The detection process determines the class of objects and uses one point in the 3D bounding box as an anchor point. AR contents are provided through app and web through class and anchor of the detected object.

소실점 추정 정확도 개선을 통한 SVM 성능 향상 (Performance Improvement of the SVM by Improving Accuracy of Estimating Vanishing Points)

  • 안상근;서태규;전광길;조중휘
    • 대한임베디드공학회논문지
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    • 제11권6호
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    • pp.361-367
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    • 2016
  • In this paper, we propose an improved single view metrology (SVM) algorithm to accurately measure the height of objects. In order to accurately measure the size of objects, vanishing points have to be correctly estimated. There are two methods to estimate vanishing points. First, the user has to choose some horizontal and vertical lines in real world. Then, the user finds the cross points of the lines. Second, the user can obtain the vanishing points by using software algorithm such as [6-9]. In the former method, the user has to choose the lines manually to obtain accurate vanishing points. On the other hand, the latter method uses software algorithm to automatically obtain vanishing points. In this paper, we apply image resizing and edge sharpening as a pre-processing to the algorithm in order to improve performance. The estimated vanishing points algorithm create four vanishing point candidates: two points are horizontal candidates and the other two points are vertical candidates. However, a common image has two horizontal vanishing points and one vertical vanishing point. Thus, we eliminate a vertical vanishing point candidate by analyzing the histogram of angle distribution of vanishing point candidates. Experimental results show that the proposed algorithm outperforms conventional methods, [6] and [7]. In addition, the algorithm obtains similar performance with manual method with less than 5% of the measurement error.

유기랭킨사이클 작동과 관련한 부품개선에 의한 사이클 효율변화에 대한 영향 (Effect on the Cycle Efficiency by Using Improved Parts for Operating the ORC)

  • 조수용;조종현
    • 한국유체기계학회 논문집
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    • 제19권6호
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    • pp.34-42
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    • 2016
  • The organic Rankine cycle (ORC) has been used to convert thermal energy to mechanical energy or electricity. The available thermal energy could be waste heat, solar energy, geothermal energy, and so on. However, these kinds of thermal energies cannot be provided continuously. Hence, the ORC can be operated at the off-design point. In this case, the performance of the ORC could be worse because the components of the ORC system designed based on a design point can be mismatched with the output power obtained at the off-design point. In order to improve the performance at the off-design point, a few components were replaced including generator, bearing, load bank, shaft, pump and so on. Experiments were performed on the same facility without including other losses in the experiment. The experimental results were compared with the results obtained with the previous model, and they showed that the system efficiency of the ORC was greatly affected by the losses occurred on the components.

언로드 성능 향상을 위한 딤플 포인트의 최적설계 (Optimal Dimple Point of SFF HDD Suspension for Improving the Unloading Performance)

  • 김기훈;이용현;이형준;박노철;박영필
    • 한국소음진동공학회:학술대회논문집
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    • 한국소음진동공학회 2007년도 춘계학술대회논문집
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    • pp.609-612
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    • 2007
  • The HDD (hard disk drive) using Load/Unload (L/UL) technology includes the benefits which are increased areal density, reduced power consumption and improved shock resistance than those of contact-start-stop (CSS). Dynamic L/UL has been widely used in portable hard disk drive and will become the key technology for developing the small form factor hard disk drive. The main design objectives of the L/UL mechanisms are no slider-disk contact or no media damage even with contact during L/UL, and a smooth and short unloading process. In this paper, we focus on lift-off force, pitch static attitude (PSA), roll static attitude (RSA) and dimple point. The "lift-off" force, defined as the minimum air bearing force, is another very important indicator of unloading performance. A large amplitude of lift-off force increases the ramp force, the unloading time, the slider oscillation and contact-possibility. PSA and RSA are also very important parameters in L/UL system and stability of slider is mainly determined by PSA and RSA. Dimple point by PSA and RSA is also important indicator. Therefore we find the optimal dimple point of SFF HDD suspension for improving the unloading performance.

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3차원 그래픽을 위한 Geometry 프로세서의 설계 (The Design of Geometry Processor for 3D Graphics)

  • 정철호;박우찬;김신덕;한탁돈
    • 한국정보처리학회논문지
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    • 제7권1호
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    • pp.252-265
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    • 2000
  • 본 논문에서는 3차원 그래픽의 처리 과정 중 부동 소수점 연산이 많은 소요되는 geometry 프로세싱 처리 방법과 계산량을 단계별로 분석하였다. 그리고, 그래픽 프로세싱의 수행 특성을 추출하여, 이에 맞는 기능 유닛을 설계하고, 데이터 처리 방안과 제안하는 geometry 프로세서의 구조를 설명한 다음, 성능을 분석하였다. 제안하는 geometry 프로세서는 부동 소수점 덧셈, 곱셈, 나눗셈 연산을 동시에 수행 가능하며, geometry 프로세싱 전 단계를 수행하는데 23.5%의 성능 향상이 있었다. 그리고, 나눗셈/제곱근 연산을 위해서 면적대 성능비가 우수한 SRT 나눗셈 연산기를 추가하여 곱셈 연산기를 이용하는 연산기보다 약 23%의 성능 향상을 이루었다.

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건물 내 스몰셀 네트워크에서 채널 선택 기반 다중점 협력통신 (Coordinated Multi-Point Communications with Channel Selection for In-building Small-cell Networks)

  • 반일학;김세진
    • 인터넷정보학회논문지
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    • 제23권5호
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    • pp.9-15
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    • 2022
  • 본 논문은 매크로 기지국(Macro base station, MBS) 커버리지에 위치한 건물 내부의 밀집된 스몰셀 네트워크 환경에서 매크로 사용자 단말(Macro user equipment, MUE)의 성능향상을 위한 채널 선택 기반 다중점 협력통신(Coordinated multi-point, CoMP) 방법을 제안한다. 제안하는 CoMP 방법에서 건물 내에 위치한 MUE의 성능향상을 위해 스몰셀 기지국(Small-cell base station, SBS)들이 이웃한 MUE에게 간섭을 적게 미치는 방법으로 채널을 선택하고 CoMP가 필요한 MUE에게 적절한 신호를 송신한다. 시뮬레이션 결과에서 제안하는 CoMP 방법이 기존의 랜덤채널할당 기반의 스몰셀 네트워크 방법과 CoMP방법보다 MUE의 성능을 각각 최대 164%와 51%까지 향상시킨다.

언더레이 주파수 공유를 이용한 인지무선 통신장치의 점대점 통신방법 (Point-to-Point Communication of Cognitive Radios via Underlay Spectrum Sharing)

  • 이혜원;한광훈;황영우;최성현
    • 한국통신학회논문지
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    • 제34권9A호
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    • pp.697-703
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    • 2009
  • 인지무선 통신장치(cognitive radio)는 일반적으로 일차 사용자(primary user)와의 간섭을 피하기 위해 어떠한 일차 사용자도 점유하고 있지 않은 주파수 자원을 활용한다. 그러나 비어있는 주파수 자원을 발견할 수 없을 경우, 인지무선 통신장치는 언더레이(underlay) 형태로 일차 사용자들과 주파수를 공유할 수 있으며, 이 때 스스로의 통신이 일차 사용자들에게 간섭을 미치지 않도록 전송 전력을 조절해야 한다. 본 논문은 셀룰라 네트워크의 상향링크 주파수 자원을 사용하는 언더레이 주파수 공유 방법을 제안한다. 셀룰라 네트워크의 범위 안에 존재하는 한쌍의 인지무선 통신장치들이 단방향 점대점(point-to-point) 통신 링크를 생성할 때 사용할 수 있는 전송 전력의 재한을 계산하고, 계산된 전송 전력을 적용할 수 있는 실용적인 상향 링크 공유 방안을 제시한다. 또한 시뮬레이션을 통해 제안된 상향 링크 공유 방안이 하향 링크 주파수 자원을 공유하는 것에 비해 인지무선 통신장치의 부담(overhead)을 줄일 뿐만 아니라 점대점 통신 링크의 수율(throughput) 성능을 향상시킬 수 있음을 보인다.