• Title/Summary/Keyword: performance point

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Measuring Expectations in Assessment of Consumer Satisfaction by SERVQUAL (기대수준 측정방법에 따른 고객만족도 측정에 관한 연구 - SERVQUAL 척도를 중심으로 -)

  • 이선희;최귀선;강명근;조우현
    • Health Policy and Management
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    • v.10 no.3
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    • pp.155-168
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    • 2000
  • The SERVQUAL scale is based on the gap theory, which indicates the difference between consumers' expectations and their actual performance. In SERVQUAL scale, the expectations are defined as a "feasible ideal point"(ex, An Excellent hospital has up-to-date equipment). But empirical research identified important problems concerning the conceptual definitions of expectations. They suggests the usage of "desired expectations". Desired expectations are defined as the level at which the consumer predict the service that the organization they visited will perform(ex, $\bigcirc\bigcirc$ hospital has up-to-date equipment). The purpose of this study was to compare the feasible ideal point expectations with desired expectations in assessment of consumer expectations using SERVQUAL scale. We developed two types of questionnaires : (1) to measure feasible ideal point expectations, (2) to measure desired expections. Questionnaire were distributed to ambulatory patients who used the medical service. Total 329 patients participated the hosiptal satisfaction questionnaire(167 for feasible ideal point expectations, 162 for desired expectations). The major finding is as follows: (1) the SERVQUAL scale which was computed by the feasible ideal point showed the higher explanatory power in consumer satisfaction ($R^2$=0.26) than the other identified alternatives(desired expectation, $R^2$=0.11) The results of a study suggests that the feasible ideal point were more conceptually suitable to assess of consumer satisfaction using SERVQUAL scale.SERVQUAL scale.

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A Study on High Performances Floating Point Unit (고성능 부동 소수점 연산기에 대한 연구)

  • Park, Woo-Chan;Han, Tack-Don
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.11
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    • pp.2861-2873
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    • 1997
  • An FPU(Floating Point unit) is the principle component in high performance computer and is placed on a chip together with main processing unit recently. As a Processing speed of the FPU is accelerated, the rounding stage, which occupies one of the floating point Processing steps for floating point operations, has a considerable effect on overall floating point operations. In this paper, by studying and analyzing the processing flows of the conventional floating point adder/subtractor, multipler and divider, which are main component of the FPU, efficient rounding mechanisms are presented. Proposed mechanisms do not require any additional execution time and any high speed adder for rounding operation. Thus, performance improvement and cost-effective design can be achieved by this approach.

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Development of 3D Point Cloud Mapping System Using 2D LiDAR and Commercial Visual-inertial Odometry Sensor (2차원 라이다와 상업용 영상-관성 기반 주행 거리 기록계를 이용한 3차원 점 구름 지도 작성 시스템 개발)

  • Moon, Jongsik;Lee, Byung-Yoon
    • IEMEK Journal of Embedded Systems and Applications
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    • v.16 no.3
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    • pp.107-111
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    • 2021
  • A 3D point cloud map is an essential elements in various fields, including precise autonomous navigation system. However, generating a 3D point cloud map using a single sensor has limitations due to the price of expensive sensor. In order to solve this problem, we propose a precise 3D mapping system using low-cost sensor fusion. Generating a point cloud map requires the process of estimating the current position and attitude, and describing the surrounding environment. In this paper, we utilized a commercial visual-inertial odometry sensor to estimate the current position and attitude states. Based on the state value, the 2D LiDAR measurement values describe the surrounding environment to create a point cloud map. To analyze the performance of the proposed algorithm, we compared the performance of the proposed algorithm and the 3D LiDAR-based SLAM (simultaneous localization and mapping) algorithm. As a result, it was confirmed that a precise 3D point cloud map can be generated with the low-cost sensor fusion system proposed in this paper.

AR Anchor System Using Mobile Based 3D GNN Detection

  • Jeong, Chi-Seo;Kim, Jun-Sik;Kim, Dong-Kyun;Kwon, Soon-Chul;Jung, Kye-Dong
    • International Journal of Internet, Broadcasting and Communication
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    • v.13 no.1
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    • pp.54-60
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    • 2021
  • AR (Augmented Reality) is a technology that provides virtual content to the real world and provides additional information to objects in real-time through 3D content. In the past, a high-performance device was required to experience AR, but it was possible to implement AR more easily by improving mobile performance and mounting various sensors such as ToF (Time-of-Flight). Also, the importance of mobile augmented reality is growing with the commercialization of high-speed wireless Internet such as 5G. Thus, this paper proposes a system that can provide AR services via GNN (Graph Neural Network) using cameras and sensors on mobile devices. ToF of mobile devices is used to capture depth maps. A 3D point cloud was created using RGB images to distinguish specific colors of objects. Point clouds created with RGB images and Depth Map perform downsampling for smooth communication between mobile and server. Point clouds sent to the server are used for 3D object detection. The detection process determines the class of objects and uses one point in the 3D bounding box as an anchor point. AR contents are provided through app and web through class and anchor of the detected object.

Performance Improvement of the SVM by Improving Accuracy of Estimating Vanishing Points (소실점 추정 정확도 개선을 통한 SVM 성능 향상)

  • Ahn, Sang-Geun;Seo, Tae-Kyu;Jeon, Gwang-Gil;Cho, Joong-Hwee
    • IEMEK Journal of Embedded Systems and Applications
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    • v.11 no.6
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    • pp.361-367
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    • 2016
  • In this paper, we propose an improved single view metrology (SVM) algorithm to accurately measure the height of objects. In order to accurately measure the size of objects, vanishing points have to be correctly estimated. There are two methods to estimate vanishing points. First, the user has to choose some horizontal and vertical lines in real world. Then, the user finds the cross points of the lines. Second, the user can obtain the vanishing points by using software algorithm such as [6-9]. In the former method, the user has to choose the lines manually to obtain accurate vanishing points. On the other hand, the latter method uses software algorithm to automatically obtain vanishing points. In this paper, we apply image resizing and edge sharpening as a pre-processing to the algorithm in order to improve performance. The estimated vanishing points algorithm create four vanishing point candidates: two points are horizontal candidates and the other two points are vertical candidates. However, a common image has two horizontal vanishing points and one vertical vanishing point. Thus, we eliminate a vertical vanishing point candidate by analyzing the histogram of angle distribution of vanishing point candidates. Experimental results show that the proposed algorithm outperforms conventional methods, [6] and [7]. In addition, the algorithm obtains similar performance with manual method with less than 5% of the measurement error.

Effect on the Cycle Efficiency by Using Improved Parts for Operating the ORC (유기랭킨사이클 작동과 관련한 부품개선에 의한 사이클 효율변화에 대한 영향)

  • Cho, Soo-Yong;Cho, Chong-Hyun
    • The KSFM Journal of Fluid Machinery
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    • v.19 no.6
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    • pp.34-42
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    • 2016
  • The organic Rankine cycle (ORC) has been used to convert thermal energy to mechanical energy or electricity. The available thermal energy could be waste heat, solar energy, geothermal energy, and so on. However, these kinds of thermal energies cannot be provided continuously. Hence, the ORC can be operated at the off-design point. In this case, the performance of the ORC could be worse because the components of the ORC system designed based on a design point can be mismatched with the output power obtained at the off-design point. In order to improve the performance at the off-design point, a few components were replaced including generator, bearing, load bank, shaft, pump and so on. Experiments were performed on the same facility without including other losses in the experiment. The experimental results were compared with the results obtained with the previous model, and they showed that the system efficiency of the ORC was greatly affected by the losses occurred on the components.

Optimal Dimple Point of SFF HDD Suspension for Improving the Unloading Performance (언로드 성능 향상을 위한 딤플 포인트의 최적설계)

  • Kim, Ki-Hoon;Lee, Young-Hyun;Lee, Hyung-Jun;Park, No-Cheol;Park, Young-Pil
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2007.05a
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    • pp.609-612
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    • 2007
  • The HDD (hard disk drive) using Load/Unload (L/UL) technology includes the benefits which are increased areal density, reduced power consumption and improved shock resistance than those of contact-start-stop (CSS). Dynamic L/UL has been widely used in portable hard disk drive and will become the key technology for developing the small form factor hard disk drive. The main design objectives of the L/UL mechanisms are no slider-disk contact or no media damage even with contact during L/UL, and a smooth and short unloading process. In this paper, we focus on lift-off force, pitch static attitude (PSA), roll static attitude (RSA) and dimple point. The "lift-off" force, defined as the minimum air bearing force, is another very important indicator of unloading performance. A large amplitude of lift-off force increases the ramp force, the unloading time, the slider oscillation and contact-possibility. PSA and RSA are also very important parameters in L/UL system and stability of slider is mainly determined by PSA and RSA. Dimple point by PSA and RSA is also important indicator. Therefore we find the optimal dimple point of SFF HDD suspension for improving the unloading performance.

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The Design of Geometry Processor for 3D Graphics (3차원 그래픽을 위한 Geometry 프로세서의 설계)

  • Jeong, Cheol-Ho;Park, Woo-Chan;Kim, Shin-Dug;Han, Tack-Don
    • The Transactions of the Korea Information Processing Society
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    • v.7 no.1
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    • pp.252-265
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    • 2000
  • In this thesis, the analysis of data processing method and the amount of computation in the whole geometry processing is conducted step by step. Floating-point ALU design is based on the characteristics of geometry processing operation. The performance of the devised ALU fitting with the geometry processing operation is analyzed by simulation after the description of the proposed ALU and geometry processor. The ALU designed in the paper can perform three types of floating-point operation simultaneously-addition/subtraction, multiplication, division. As a result, the 23.5% of improvement is achieved by that floating-point ALU for the whole geometry processing and in the floating-point division and square root operation, there is another 23% of performance gain with adding area-performance efficient SRT divisor.

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Coordinated Multi-Point Communications with Channel Selection for In-building Small-cell Networks (건물 내 스몰셀 네트워크에서 채널 선택 기반 다중점 협력통신)

  • Ban, Ilhak;Kim, Se-Jin
    • Journal of Internet Computing and Services
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    • v.23 no.5
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    • pp.9-15
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    • 2022
  • This paper proposes a coordinated multi-point communication (CoMP) method with channel selection to improve performance of a macro user equipment (MUE) in a dense small-cell network environment in a building located within coverage of a macro base station (MBS). In the proposed CoMP method, in order to improve the performance of the MUE located in the building, A small-cell base station (SBS) selects a channel with lower interference to the neighboring MUE and transmits appropriate signals to the MUE requiring CoMP. Simulation results show that the proposed CoMP method improves the performance of the MUE by up to 164% and 51%, respectivley, compared to a random channel allocation based traditional SBS network and CoMP method.

Point-to-Point Communication of Cognitive Radios via Underlay Spectrum Sharing (언더레이 주파수 공유를 이용한 인지무선 통신장치의 점대점 통신방법)

  • Lee, Hye-Won;Han, Kwang-Hun;Hwang, Young-Woo;Choi, Sung-Hyun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.9A
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    • pp.697-703
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    • 2009
  • Cognitive radios are typically known to exploit vacant spectrum resources in order not to interfere with primary communication systems. However, cognitive radios may not be able to secure a clear spectrum band in a bustling spectrum band. Underlay spectrum sharing provides a way to cope with such a spectrum sharing problem. Cognitive radios share the same spectrum band with the spectrum licensees, i.e., primary users, by adjusting signal transmission power so as not to severely deteriorate the performance of the primary users. We propose an underlay spectrum sharing policy leveraging uplink spectrum resource to be used in a cellular network. A pair of end terminals attempts to establish a direct point-to-point link, and perform as cognitive radios in the sense that they share the uplink radio resource of other primary users. We formulate the transmit power constraints of the cognitive radios and propose a practical uplink band sharing framework. Our simulation results demonstrate that such an uplink sharing underlay direct link can enhance the throughput performance of point-to-point link with low overhead.