• 제목/요약/키워드: performance of work

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유통업 종사자의 감정노동 영향과 사회적 지원 및 직무자율성의 조절효과 (The Effects of Emotional Labor and Moderating Effect of Social Support and Job Autonomy on Retailing services employee's)

  • 지귀정;박지영;김제숭
    • 대한안전경영과학회지
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    • 제17권3호
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    • pp.247-263
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    • 2015
  • This study seeks to identify effects derived from emotional labor in the distribution industry, and draw ways to systematically manage the employees by exploring effects of the emotion work on performance. For the purpose, literature reviews and empirical experiments were conducted to find out effects of emotional labor and false face acting on emotion work and organizational performance and effects of social support and job autonomy on the relationship between emotion work and organizational performance. To verify the hypothesis, we conducted a hierarchical regression analysis and structural equation model analysis using SPSS 20 and AMOS19. The result of the verification in this study is as follows: First, effects of emotional labor on burnout was found to be statistically significant, second, as for the path-coefficient for "emotional labor ${\rightarrow}$ emotion work" and "emotional labor ${\rightarrow}$ job satisfaction" was not statistically significant, while the path-coefficient for "emotional labor ${\rightarrow}$ service level" was found to be statistically significant. Third, effects of emotion work on job satisfaction was found statistically significant, fourth, emotion work on the service level was found statistically significant, fifth, effects of false face acting on emotion work was found statistically significant, sixth, effects of false face acting on burnout was statistically significant, seventh, moderating were found statistically significant and lastly, moderating effects of the relationship between emotion work from job autonomy and organization performance was not verified in job satisfaction, while emotion work, job autonomy, and interaction variable in service level were statistically significant.

자동차 조립공정에 대한 작업자세 평가도구의 비교 (Comparison of Evaluation Tools of Work Posture in Automobiles Assembly Process)

  • 서승록
    • 대한인간공학회지
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    • 제25권3호
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    • pp.61-66
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    • 2006
  • Awkward work postures in workshop highly affect on work-related musculoskeletal disorders(WMSDs). Especially, in automobiles assembly process, these awkward work postures of workers may cause serious injury and illness. This study is to compare the performance among the evaluation tools which can measure the work-loads caused by the awkward work postures in automobiles assemble process. RULA, REBA and TVAL(Toyota Verification of Assembly Line) are used as the evaluation tools. The 85 jobs selected in the automobiles assembly process are applied to the three tools and their performances are analyzed after the evaluation of the work-load in each job. Through various measures of performance such as statistical test, DUNCAN test, regression test etc., the tendencies and characteristics among them are analyzed in detail.

Control the Work Function and Plasmon Effect on Graphene Surface Using Metal Nanoparticles for High Performance Optoelectronics

  • Park, Si Jin;Kang, Seong Jun
    • 한국진공학회:학술대회논문집
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    • 한국진공학회 2014년도 제46회 동계 정기학술대회 초록집
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    • pp.166.1-166.1
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    • 2014
  • We have controlled the graphene surface in two ways to improve the device performance of optoelectronics based on graphene transparent conductive films. We controlled multilayer graphene (MLG) work function and localized surface plasmon resonance wavelength using a silver nanoparticles formed on graphene surface. Graphene substrates were prepared using a chemical vapor deposition and transfer process. Various size of silver nanoparticles were prepared using a thermal evaporator and post annealing process on graphene surface. Silver nanoparticles were confirmed by using scanning electron microscopy (SEM). Work functions of graphene surface with various sizes of Ag nanoparticles were measured using ultraviolet photoelectron spectroscopy (UPS). The result shows that the work functions of MLG could be controlled from 4.39 eV to 4.55 eV by coating different amounts of silver nanoparticles while minimal changes in the sheet resistance and transmittance. Also the Localized surface plasmon resonance (LSPR) wavelength was investigated according to various sizes of silver nanoparticles. LSPR wavelength was measured using the absorbance spectrum, and we confirmed that the resonance wavelength could be controlled from 396nm to 425nm according to the size of silver nanoparticles on graphene surface. To confirm improvement of the device performance, we fabricated the organic solar cell based on MLG electrode. The results show that the work function and plasmon resonance wavelength could be controlled to improve the performance of optoelectronics device.

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호텔, 급식 및 외식업소 조리부서에서의 6시그마 기법이 조리품질성과, 업무몰입 및 고객충성도에 미치는 영향 (The Effect of 6 Sigma Program on Culinary Quality Performance, Work Commitment, and Customer Loyalty in the Culinary Division)

  • 김현묵;유영진;하동현
    • 한국식품조리과학회지
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    • 제24권6호
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    • pp.818-828
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    • 2008
  • A recurrent theme within the literature on the 6 Sigma program is the study of its effect on organizational performance. Therefore, the aim of this study was to investigate the effect of 6 Sigma on culinary quality performance, work commitment, and customer loyalty in the culinary division of hotels and family restaurants. The samples of this study included the employees of the culinary division of hotels and family restaurants that implemented or were about to implement the 6 Sigma program. A total of 248 questionnaires were analyzed with statistical methods of factor analysis, reliability test, and regression analysis. The findings of this study showed that the 6 Sigma program affected the culinary quality performance and work commitment of culinary division employees. Also, the 6 Sigma program, culinary quality performance and work commitment affected customer loyalty. Furthermore, work commitment affected culinary quality performance. Based on these research findings, it is required that the culinary division of hotels and family restaurants should incorporate the 6 Sigma program. For this purpose, good quality data should be collected with sufficient preparation procedures, and task force team should be made. Moreover, experts in this field should be cultivated, with the training of employees in mind. It is also crucial that the current quality of product and services be measured and that all the employees of the culinary division participate in the implementation of the 6 Sigma program. The intervention and heavy participation of the top management and head of the culinary division is expected for the successful implementation of 6 Sigma program.

결핵관리전담요원의 업무수행정도와 영향요인 (Factors Affecting on the Work-related Performance Level of TB Control Manpower)

  • 이진범;김영임;최숙자;최영림
    • 한국직업건강간호학회지
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    • 제23권4호
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    • pp.254-261
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    • 2014
  • Purpose: The purpose of this study was to investigate the degree of performance of TB control manpower in Korea and to identify the affecting factors associated with it. Methods: This study employed a quantitative observational with cross-sectional design and the subjects were consisted of 189 TB (Tuberculosis) control manpower who were working in both community health centers and private hospitals. Variables included in this study were demographic, social, work-related characteristics, aqhnd self-efficacy. A reliability of the instrument for the performance was Cronbach's ${\alpha}$=.91. Data were analyzed by t-test, ANOVA and multiple regression using SPSS (19th version). Results: The mean value of the degree of work-related performance of TB control manpower was $4.4{\pm}0.49$9 and it was higher than those of general nurses working in any other health care departments. The mean differences in the degree of work-related performance were in self-efficacy, workplace, the number of full charge manpower in TB, the number of participation in in-depth education, and the willingness to job maintenance. In multiple regression analysis, factors associated with TB control manpower' work-related performance were self-efficacy (${\beta}$=.164, p=.025), workplace (${\beta}$=-.186, p=.023), the number of participation in in-depth education(${\beta}$=.339, p<.002), and the willingness to job maintenance (${\beta}$=-.157, p=.036). Conclusion: Results of this study showed that work-related performances of manpower working in private hospital were higher than those of manpower in public health centers. So, it is necessary to enhance nation's active intervention to improve effectiveness and reduction of risk factors in TB policy.

한국 정맥주사간호사의 업무수행도, 조직지원인식 및 개인대처자원이 직무만족에 미치는 영향 (The Effects of Work Performance, Perceived Organizational Support and Personal Coping Resources on Job Satisfaction among Infusion Nurses in Korea)

  • 조영순;김영임
    • 한국간호교육학회지
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    • 제25권1호
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    • pp.148-158
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    • 2019
  • Purpose: This study is a descriptive study to explore the effects of work performance, perceived organization support, and personal coping resources on job satisfaction of infusion nurses in Korea. Methods: The participants of this study were 155 infusion nurses in 19 general hospitals and advanced general hospitals in Korea. Data were collected from January to March 2018 using a structured questionnaire and analyzed with the SPSS software version 23. Results: The participants' job satisfaction score was 3.01, their work performance score was 3.60, their perceived organization support score was 2.83, and their personal coping resources score was 3.53. The regression model for job satisfaction was significant (F=56.10, p<.001), and the total explanatory power was 52%. The variables affecting job satisfaction were personal coping resources (${\beta}=.44$, p<.001), perceived organization support (${\beta}=.42$, p<.001), and working locations (${\beta}=.13$, p=.028). Conclusion: To increase job satisfaction of infusion nurses, boosting strategies for personal coping resources, perceived organization support, and examination of work performance characteristics of each local area should be considered. In addition, development of customized programs is needed, focusing on infusion nurse personnel and job characteristics.

간호사의 핵심역량과 상사의 직무역량 인식이 간호업무성과에 미치는 영향 (The Effect of Core Competencies and Cognition of Job Competency of Their Senior Nurses on Work Performance in Hospital Nurses)

  • 김영순;어용숙
    • 한국간호교육학회지
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    • 제19권4호
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    • pp.617-626
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    • 2013
  • Purpose: This study was to investigate the effect of nurses' core competencies and cognition of job competency of senior nurses on work performance. Methods: Three hundred two nurses participated in the study. The collected data were analyzed with SPSS/WIN 20.0. Frequency, t-test, ANOVA and stepwise multiple regression were utilized. Results: The level of nurses' core competencies was 3.65 (${\pm}.40$) points, cognition of job competency of senior nurses was 4.02 (${\pm}.60$) points, and work performance was 4.04 (${\pm}.55$) points. In accordance with the participant's general characteristics, work performance was found to be significant in their age, marital status, educational level, total clinical experience, length of time on the present ward, and their income. Cognition of job competency of senior nurses was found to be the most effective factor in work performance, followed by core competencies and total clinical experience, and these factors accounted for 63.4%. Conclusion: The study suggested that work performance was highly affected by the nurses' core competencies and cognition of job competency of senior nurses. Therefore, effective education programs are required to provide an appropriate experience to both entry-level and experienced nurses, as well as to help in enhancing nurses' and senior nurses competency at the same time.

상급종합병원 간호사의 그릿과 간호업무환경이 간호업무성과와 재직의도에 미치는 영향: 온정적 합리주의 리더십의 매개효과 (The Effects of Grit and Nursing Work Environment of Nurses in Tertiary Hospitals on Nursing Performance and Retention Intention: Mediating Effect of Compassionate Rationalism Leadership)

  • 곽연희;장인실;이원;백승주;현석경;김선만
    • 임상간호연구
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    • 제29권2호
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    • pp.163-174
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    • 2023
  • Purpose: To identify the effect of a new leadership type by confirming the effect of clinical nurses' grit and nursing work environment on nursing performance and retention intention with the mediating effect of compassionate rationalism leadership in the process. Methods: A proportional stratified sampling method was used with 45 tertiary general hospitals nationwide as the sampling unit. An online survey targeting nurses who have been working continuously for more than one year was conducted from October 14 to November 9, 2022. The final analysis included 1,256 questionnaires. The correlation between the participants' variables was analyzed using Pearson's correlation coefficients. The mediating effect was confirmed using a regression analysis, and bootstrapping. Results: The compassionate rationalism leadership had a mediating effect on the relationship between grit and nursing performance (F=203.21, p<.001), nursing work environment and nursing performance (F=109.48, p<.001), grit and retention intention (F=149.90, p<.001), and nursing work environment and retention intention (F=25.14, p<.001). Conclusion: The compassionate rationalism leadership of nursing managers had a positive effect on nursing performance and retention intention. Therefore, with the development and application of educational programs of compassionate rationalism leadership, it can be used to improve nursing performance and operate an efficient nursing organization.

개인-직무 적합성과 직무성과의 관계에 대한 직무열의의 매개효과와 일의 의미의 조절된 매개효과 연구 (The Effect of Person-Job Fit on Job Performance : Mediating Effect of Work Engagement and Moderating Effect of Work Meaning)

  • 신인규;정승철
    • 벤처혁신연구
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    • 제3권2호
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    • pp.77-93
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    • 2020
  • 본 연구에서는 개인-직무 적합도가 직무성과의 미치는 영향관계와, 그 관계에서 일의 의미의 조절효과, 직무열의의 매개효과를 살펴보았다. 이를 위하여 기업 조직에 근무하는 304명으로부터 설문 데이터를 수집하였고, 상관관계 분석 및 회귀분석을 사용하여 분석하였다. 연구 결과, 사실적 개인-직무 적합도와 인지된 개인-직무 적합도 간에는 유의미한 상관관계가 존재하며, 인지된 개인-직무 적합도는 직무성과를 유의하게 예측한다는 것을 알 수 있었다. 또한, 개인-직무 적합도와 직무성과의 영향도 관계에서 직무열의의 매개효과가 존재하며, 개인-직무 적합도와 직무 열의의 영향도 관계에서 일의 의미의 조절효과가 존재하였다. 본 연구는 사실적 개인-직무 적합도와 인지적 개인 -직무 적합도의 상관관계를 실증하였으며, 개인-직무 적합도는 직무열의와 같은 정서적 변인을 매개로 하여 직무성과에 영향을 미친다는 것을 밝혔다는 점에서 의의가 있다. 조직 관리자의 입장에서는 채용된 직원의 특성에 적합한 직무환경을 제공하고, 직원들이 개인-직무 적합도에 대해 어떻게 인지하는지를 관리하는 방안이 필요하며, 특히 직원들이 일을 통해 자신의 성장이 촉진되고, 공공선에 기여한다는 인식을 가질 수 있도록 지원할 필요가 있음을 시사한다.

Analyzing the Impact of Buffer Capacity on Crosspoint-Queued Switch Performance

  • Chen, Guo;Zhao, Youjian;Pei, Dan;Sun, Yongqian
    • Journal of Communications and Networks
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    • 제18권3호
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    • pp.523-530
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    • 2016
  • We use both theoretical analysis and simulations to study the impact of crosspoint-queued (CQ) buffer size on CQ switch throughput and delay performance under different traffic models, input loads, and scheduling algorithms. In this paper, we present the following. 1) We prove the stability of CQ switch using any work-conserving scheduling algorithm. 2) We present an exact closed-form formula for the CQ switch throughput and a non-closed-form but convergent formula for its delay using static non-work-conserving random scheduling algorithms with any given buffer size under independent Bernoulli traffic. 3) We show that the above results can serve as a conservative guide on deciding the required buffer size in pure CQ switches using work-conserving algorithms such as the random scheduling, under independent Bernoulli traffic. 4) Furthermore, our simulation results under real-trace traffic show that simple round-robin and random work-conserving algorithms can achieve quite good throughput and delay performance with a feasible crosspoint buffer size. Our work reveals the impact of buffer size on the CQ switch performance and provides a theoretical guide on designing the buffer size in pure CQ switch, which is an important step toward building ultra-high-speed switch fabrics.