• Title/Summary/Keyword: perceived magnitude

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The Effects of Service Failure Magnitude on Perceived Justice, Positive Emotion, and Revisit Intention in Restaurants -A Comparison of Korean and American Customer Perceptions- (레스토랑에서의 서비스 실패 정도가 회복 공정성, 긍정 감정, 재방문 의도에 미치는 영향 -한국 고객과 미국 고객 비교를 중심으로-)

  • Yi, Na-Young
    • The Korean Journal of Food And Nutrition
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    • v.24 no.3
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    • pp.329-339
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    • 2011
  • The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer's perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.

Rankings for Perceived Discomfort of Static Joint Motions for Females Based on Psychophysical Scaling Method (심물리학적 방법을 이용한 정적 관절 동작에 대한 여성의 지각 불편도 Ranking)

  • Kee, Do-Hyung
    • IE interfaces
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    • v.16 no.1
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    • pp.85-93
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    • 2003
  • The purposes of this study are to investigate perceived discomfort for static joint motions, and to propose rankings for the joint motions based on the perceived discomfort. The perceived discomfort was measured through an experiment using the free modulus method of the magnitude estimation, in which ten healthy college-age female students participated. The results showed that joints, joint motions and their levels significantly affected the perceived discomfort at $\alpha$=0.01, and that the interaction of joints and joint motion levels was also significant. Based on the experimental results, three rankings were proposed by joint and joint motions, by joints and by joint motions, which were very different from the existing ones. Especially, the proposed rankings were different from the males' published before in their order and magnitude. These rankings can be used as a valuable tool for better understanding potentially adverse effects of poor working postures in industrial sites, and as basic data for developing the postural classification scheme.

Suprathreshold Taste Intensities for Sucrose, NaCl, Citric Acid, and Quinine HCl in Young Koreans and the Influence of Sex, Taste Preference, and Smoking (청년 한국인의 초역치 미각강도에 대한 성, 미각기호 및 흡연의 영향)

  • Kim, Sun-Hee;Hur, Yun-Kyung;Choi, Jae-Kap
    • Journal of Oral Medicine and Pain
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    • v.30 no.2
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    • pp.149-162
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    • 2005
  • The aim of this study was to measure the suprathreshold taste intensity for sucrose, NaCl, citric acid, and quinine HCl in Korean young people using a whole-mouth, sip-and-spit procedure, employing the method of magnitude matching. The results were analysed in terms of sex, taste preference, and smoker or nonsmoker. One hundred twenty three subjects (61 male and 62 female, mean age of 25.2$\pm$2.1 years) were included for the study. Subjects were instructed to give nonmodulus magnitude estimates to the intensities of five concentrations each of sucrose, NaCl, citric acid, and quinine HCl; distilled water; 6 loudness levels of a 1,000-Hz tone, using the same 9-point intensity scale. Each of the 21 taste stimuli and 6 auditory stimuli are presented in random order twice. The auditory function is used to assess the absolute intensity function of the subject's taste system. The results were as follows; 1. The perceived taste intensity for sucrose, NaCl, citric acid, and quinine HCl increased progressively as the concentrations of taste solutions were increased. Most of the subjects are standing within the zone of mean value $\pm$1standard deviation in their total perceived intensity score, and nobody is outside the limit of mean value - 2standard deviation. 2. There were not significant difference in total perceived intensities for sucrose, NaCl, citric acid, and quinine HCl between males and females. 3. There were not significant difference in total perceived intensities for sucrose, NaCl, citric acid, and quinine HCl according to the difference in taste preference. 4. There were not significant difference in total perceived intensities for sucrose, NaCl, citric acid, and quinine HCl between smokers and non-smokers in males.

A Psychophysical Approach to evaluating the perceived image quality of CRT: White Uniformity Quality (CRT 모니터의 감성품질 정량화를 위한 심물리학적 접근: White Uniformity 품질 평가)

  • Lee, Uk-Gi;Kim, Seong-Hwan;Lee, Seon-Gyu;Lee, Gwang-Hui;Kim, Sang-Su
    • Journal of the Ergonomics Society of Korea
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    • v.20 no.2
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    • pp.59-70
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    • 2001
  • White uniformity is one of the important inspection factors determining the image quality of CRT screen. In the full white pattern, white uniformity means the degree of uniform distribution of white color across the whole screen. To elicit the sensitivity factors affecting the decision of the white uniformity quality, experiments in which participants were confronted with 6 evaluation points embedded in 3 measurement groups on a CRT screen were conducted to gather the psychophysical data that are the level of white uniformity subjects perceived and CA100 produced. These data were used to develop a modified CIE1976 equation for calculating white uniformity. Performance comparison between the original CIE1976 equation and the modified equation was conducted in terms of accuracy test and magnitude estimation. It was concluded the modified equation is more sensitive in the change of white uniformity, compared to the original CIE1976 equation.

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A Study on Social Carrying Capacity by Normative Approach of Perceived Crowding (혼합지각의 규범적 접근에 의한 사회적 수용능력에 관한 연구 : - 내장산국립공원 단풍이용객 대상의 사례연구 -)

  • Park Chung-In
    • Journal of the Korean Institute of Landscape Architecture
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    • v.33 no.1 s.108
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    • pp.10-18
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    • 2005
  • The main concept of social carrying capacity is based on the principle that 'there are limits to the number of users a given recreation site can accommodate in order to provide quality of recreation experience'. The quality of the experience is revealed as user's satisfaction and perceived crowding. In this respect, studies of social carrying capacity have been frequently conducted by measuring perceived crowding and satisfaction. The purpose of this study is to identify the variables affecting perceived crowding, and causality bet-ween satisfaction and perceived crowding. Four hundred seventy six visitors were selected at Naejangsan National park on peak day of autumn excursion through on-site survey. The collected data were applied by factor analysis for categorizing the research variables, and multiple regression for finding the causality among variables. The study results are follows. The expectation of crowding, as a normative variable for perceived crowding, are categorized by three factors; circulation, user facility, and landscape. The circulation factor is the most powerful affecting perceived crowding among three factor. The landscape factor, however, do not have statistical significance on perceived crowding. The causality between satisfaction and perceived crowding is found. Although this relation is significant in statistics, magnitude of the coefficient is very small. It might be interpreted that satisfaction cannot be predicted simply from a user's perception of crowding, but a multi-dimensional concept such as adaptation and coping behavior.

Perceived Discomfort of Females for Static Joint Motions (정적 인체 관절 동작에 대한 여성의 지각 불편도)

  • 기도형
    • Journal of the Korean Society of Safety
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    • v.16 no.1
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    • pp.73-78
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    • 2001
  • It has been proposed that the acceptable level of discomfort was a valid measure of postural loading. Although the number of women employees has increased at a much faster rate than men workers did and female workers are thought to be more vulnerable to musculoskeletal disorders, most previous studies dealt with perceived discomforts for joint motions focused on male subjects. This study aims to measure perceived discomfort ratings of females for static joint motions. Ten female subjects participated in the experiment measuring perceived discomforts, in which almost every possible joint motion was included and the free modulus method of the magnitude estimation was employed. The results showed that discomfort levels were dependent on the joint motions and joints, and subjective discomfort ratings of women were significantly larger than those of men.

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Determination of the Perceived Contrast Compensation Ratio for a Wide Range of Surround Luminance

  • Baek, Ye Seul;Kim, Hong-Suk;Park, Seung-Ok
    • Journal of the Optical Society of Korea
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    • v.18 no.1
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    • pp.89-94
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    • 2014
  • It is established that the perceived image contrast is affected by surround luminance. In order to get the same perceived image contrast, the optimum surround compensation ratios for those surround conditions is needed. Much research has been performed for dark, dim, and average surrounds. In this study, a wide range of surround luminance from dark up to $2087cd/m^2$ was considered. Using magnitude estimation method, the change in perceived brightness of six test stimuli was measured under seven surround conditions; dark, dim, 2 levels of average, bright, and 2 levels of over-bright surrounds. To drive the perceived image contrast from the perceived brightness, two different definitions of contrast were tested. Their calculated results were compared with the visual data of our previous work. And to conclude, the perceived contrast compensation ratios were 1:1.11:1.2 for average, dim and dark surrounds. These were close to CIECAM02 model (1:1.17:1.31). Besides, for average, bright, over-bright1 and over-bright2 surrounds the ratios 1:1.17:1.42:1.69 were determined. For intermediate or more extreme surround conditions, the compensation ratio was obtained from the linear interpolation or extrapolation.

Development of Multiple-modality Psychophysical Scaling System for Evaluating Subjective User Perception of the Participatory Multimedia System (참여형 멀티미디어 시스템 사용자 감성평가를 위한 다차원 심물리학적 척도 체계)

  • Na, Jong-Gwan;Park, Min-Yong
    • Journal of the Ergonomics Society of Korea
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    • v.23 no.3
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    • pp.89-99
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    • 2004
  • A comprehensive psychophysical scaling system, multiple-modality magnitude estimation system (MMES) has been designed to measure subjective multidimensional human perception. Unlike paper-based magnitude estimation systems, the MMES has an additional auditory peripheral cue that varies with corresponding visual magnitude. As the simplest, purely psychological case, bimodal divided-attention conditions were simulated to establish the superiority of the MMES. Subjects were given brief presentations of pairs of simultaneous stimuli consisting of visual line-lengths and auditory white-noise levels. In the visual or auditory focused-attention conditions, only the line-lengths or the noise levels perceived should be reported respectively. On the other hand, in the divided-attention conditions, both the line-lengths and the noise levels should be reported. There were no significant differences among the different attention conditions. Human performance was better when the proportion of magnitude in stimulus pairs were identically presented. The additional auditory cues in the MMES improved the correlations between the magnitude of stimuli and MMES values in the divided-attention conditions.

Measurement on Perceived Human Body Joints Discomfort in the Standing Posture (선 자세에서의 인체 관절의 지각 불편도 측정)

  • Kee, Do-Hyung
    • IE interfaces
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    • v.10 no.3
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    • pp.197-208
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    • 1997
  • In workplace design, an ergonomic solution should ensure low postural stress in the operator during his/her work. Stress caused by awkward working postures of the trunk, shoulders and legs can result in fatigue, discomfort, musculo-skeletal disorders and nerve entrapment syndromes. Since discomfort and musculo-skeletal disorders are both related to exposure to biomechanical load on the musculo-skeletal system, minimization of discomfort will contribute to reduction of the risk for musculo-skeletal disorders as well. Therefore, in this study, perceived discomfort on the human body joints was measured in the standing postures using the magnitude estimation in order to have a standardized numerical scale for joint discomfort. Nine healthy graduate students participated voluntarily in the laboratory study. The results revealed that perceived discomfort of all the joints increased as the joints deviated from neutral position. Especially, it showed drastic increment on perceived discomfort when deviation from neutral position in each human body joint increased from 75% to 100%. in terms of relative range of motion(R0M). On the basis of these experimental results, a preliminary ranking for assessment of stressfulness of non-neutral postures around the human body joints was suggested.

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Pediatric Nurses' Perceptions related to End-of-Life Care and Turnover Intention (아동의 임종에 관한 간호사의 인식과 이직 의도)

  • Baek, Sook Young;Kang, Sook Jung
    • Child Health Nursing Research
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    • v.24 no.4
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    • pp.353-363
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    • 2018
  • Purpose: The purpose of this study was to investigate pediatric nurses' perceptions regarding in end-of-life care and turnover intention. Methods: A cross-sectional descriptive study was performed among 111 hospital nurses. Pediatric nurses' perceptions of obstacles and supportive behaviors were measured using the Pediatric Nurses' Perceptions of End of Life Care Questionnaire which was translated into Korean and turnover intention was measured using the Korean Nurse Turnover Intention Scale (K-NTIS). Results: The supportive behavior with the highest perceived magnitude was 'Physicians who are compassionate, but very clear about prognosis.' The obstacle with the highest perceived magnitude was 'Instigating painful treatments when there is no hope of recovery.' Pediatric nurses' perceptions of obstacles in end-of-life care showed statistically significant differences depending on whether nurses received end-of-life care education (t=2.02, p=.046). The perception of obstacles in end-of-life care was positively correlated with turnover intention (intensity r=.28, p=.002) (frequency r=.20, p=.027). Conclusion: These results suggest that pediatric nurses' perception of obstacles and supportive behaviors in end-of-life care need to be assessed when considering turnover intention. Furthermore, psychological counseling should be offered to nurses to prevent burnout and reduce moral distress which is correlated with the turnover rate.