• 동아시아식생활학회지
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• 제21권3호
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• pp.438-450
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• 2011

이 연구의 목적은 럭셔리 레스토랑의 브랜드 명품화가 고객의 웰빙 지각도, 호의적 평가, 감정적인 충성도, 그리고 헌신적인 행위에 미치는 영향을 고찰하는 것이다. 문헌 분석을 통하여, 제시된 마케팅 개념들간의 이론적 인과관계가 도출되었으며, 이를 바탕으로 11 개의 가설들이 도출되었다. 또한 이 과정에서, 고객들의 브랜드 의식도가 조절 변수로 작용할 수 있다는 이론적 가설이 제시되었다. 도출된 이론적 가설들을 종합하여 구조 모델이 도출되었으며, 이 개념적 모텔은 527명의 미국 럭셔리 레스토랑 고객을 대상으로 하여 수거된 데이터로 검증되었다. 데이터 분석에는 AMOS 6.0 버전이 사용되었으며, 데이터 분석 결과, 럭셔리 레스토랑의 브랜드 명품화는 고객의 웰빙 지각도와 호의적 평가에 긍정적으로 작용하여, 결국 두가지 헌신적 행위(enhancement와 advocacy)를 유도한다는 것이 밝혀졌다. 또한 이 과정에서 고객들의 브랜드 의식도는 조절 효과로 작용한다는 것이 검증되었다. 데이터 분석 결과를 바탕으로 하여 이론적 실무적 시사점들이 논의되었다.

• International Journal of Knowledge Content Development & Technology
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• 제3권2호
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• pp.67-94
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• 2013

This exploratory research explores the concept of a digital legacy as a general concept and as a collection of digital possessions with unique characteristics. The results reported in this article are part of a larger study. In Cushing (2013), the author identified the characteristics of a digital possession. In this study, these characteristics of a digital possession were utilized to explore how the characteristics of several digital possessions could form a collection, or a digital legacy. In addition to being explored as a collection of digital possessions, data was collected about the general concept of a digital legacy. In part I of the study, 23 participants from three age groups were interviewed about their general concept of a digital legacy. Five general characteristics describing a digital legacy were identified. In part II of the study, interview data from Cushing (2013) was used to create statements describing digital possessions. The statements were classified utilizing the archival concept of primary and secondary values, as well as the consumer behavior concepts of self extension to possessions and possession attachment. Primary value refers to the purpose for which the item was created, while secondary value refers to an additional value that the participants can perceive the item to hold, such as a perception that an item can represent one's identity. Using standard Q method procedure, 48 participants were directed to rank their agreement with 60 statements (written on cards), along a distribution of -5 to +5, according to the characteristics of the digital possession they would most like to maintain for a digital legacy. The ranked statements were analyzed using Q factor analysis, in order to perceive the most common statements associated with maintaining digital possessions for a digital legacy. Q method results suggested that most individuals described the digital possessions they wanted to maintain for a digital legacy using various combinations of characteristics associated with primary and secondary values. This suggests that while some participants will respond to personal archiving based on the concept of preserving identity (a perceived secondary value), this will not appeal to everyone. Information professional could consider this difference in appeal when marketing personal archiving assistance to patrons.