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A Study on customer experience centered innovation model for Funeral Mutual Enterprise - Centered on Funeral service - (상조기업의 고객경험 기반 혁신모델 연구 - 장례서비스 산업을 중심으로 -)

  • Ahn, Jinho;Lee, Jeungsun
    • Journal of Service Research and Studies
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    • v.11 no.2
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    • pp.67-77
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    • 2021
  • This study is a study on the methodology of establishing an innovation strategy centering on the customer experience, which is essential in order to transform the existing collection and preservation-centered mutual aid company service into a visitor-centered service. To this end, we conducted literature research on environmental changes in the funeral industry from the perspective of service science and the significance and value of customer experiences within them, good customer experiences and bad customer experiences from the perspective of customer experience management. A study was conducted to present and prove a specific model. The customer experience-oriented innovation strategy of the funeral industry means to search for various alternatives that can reach the target state from the present state, focusing on the customer, and select the most appropriate transformation plan among them. As an effect of application, it was found that it is a source of differentiation by generating positive emotions to customers, and that customer experience data is highly helpful in making important decisions for the actual resource input of the parent company. This innovation model was presented, and its value was firstly proved by analyzing the difference from the existing evaluation method. Finally, as a result of analyzing the causal relationship through regression analysis using the customer experience measurement procedure, customer experience diagnosis/evaluation, customer experience innovation strategy, and cooperative company's performance as variables, the relationship proved to be significant.

The Status and Network Characteristics of Regional Innovation Support Agencies(company support agencies and R&D institutes) in Daegu City, Korea (대구지역 기업지원 및 연구기관 현황과 네트워크의 특성)

  • Lee, Chul-Woo;Kim, Myeong-Yeob
    • Journal of the Korean association of regional geographers
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    • v.11 no.5
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    • pp.391-404
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    • 2005
  • This paper attempts to show the status and network characteristic of regional innovation support agencies(company support agencies and R&D institutes, RISA) which play an important role in the regional system of innovation in Daegu City, using questionnaire data. Most of these agencies were established in 1990s and tend to locate in Buk-Gu and Dalsu-Gu, being major local universities which retain a large number of R&D and industry support agencies. The business areas of the agencies are largely associated with business training and applied research. Their major role is to provide the information that local firms need to acquire. It shows that they have relationships with 1 to 5 agencies, primarily in the form of informal network, for the purpose of sharing information and knowledge about science/technology and market trend. There are not many spin-offs from RISA. But most of spin-offs from RISA are located in Daegu City and maintain cooperative relationships with their parent organization primarily in the form of formal network. The main purpose of cooperative relationships with RISA is to interchange knowledges about technology.

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Application Status and Its Affecting Factors of Double Standard for Multinational Corporations in Korea (산업안전보건 영역에서 다국적 기업의 이중 기준 적용실태와 영향요인)

  • Ki, Myung;Lee, June-Young;Park, Hee-Chan;Yoon, Seok-Joon;Kim, Nam-Hoon;Heo, Jung-Yeon;Choi, Jae-Wook
    • Journal of Preventive Medicine and Public Health
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    • v.37 no.1
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    • pp.17-25
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    • 2004
  • Objectives : We intended to evaluate the double standard status and to identify factors of determining double standard criteria in multinational corporations of Korea, and specifically those in the occupational health and safety area. Methods : A postal questionnaire had been sent, between August 2002 and September 2002, to multinational corporations in Korea. A double standard company was defined as those who answered in more than one item as adopting a different standard among the five items regarding double standard identification. By comparing double standard companies with equivalent standard companies, determinants for double standards were then identified using logistic regression analysis. Results : Of multinational corporations, 45.1% had adopted a double standard. Based on the question naire's scale level, the factor of 'characteristic and size of multinational corporation' was found to have the most potent impact on increasing double standard risk. On the variable level, factors of 'number of affiliated companies' and 'existence of an auditing system with the parent company' showed a strong negative impact on double standard risk. Conclusion : Our study suggests that a distinctive approach is needed to manage the occupational safety and health for multinational corporations. This approach should be focused on the specific level of a corporation, not on a country level.

Efficiency Analysis of Security Management System of Affiliates of Conglomerate Using DEA-SBM Model (DEA-SBM 모형을 이용한 대기업 계열사 보안관리 체계 효율성 분석)

  • Jung, Hyuk;Lee, Kyung-ho
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.32 no.2
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    • pp.341-353
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    • 2022
  • Conglomerates are strengthening cooperative relations by sharing information and dispatching manpower with each other to improve the overall competitiveness and technology of the group, including affiliates, and to enhance synergy. As a result, we are making every effort to increase the level of information protection of the entire group, but information leakage accidents that bypass affiliates and partner companies continue to occur. In addition, the results of the evaluation of the security management system of affiliates conducted by the parent company and the effectiveness of the actual security level have been raised. In addition, each company has limited resources that can be put into security management, so it is time for an more efficient security management system than ever before. In this study, the efficiency of operating the security management system of affiliates of steel companies is reviewed using the DEA-SBM model, and based on the analysis results, improvement measures to improve the level of security management are suggested.

Uptake of Some Toxic Elements by Wild Plants in Siwaqa Area/Central Jordan

  • Bzour, Asma Fayyad;Khoury, Hani Nicola;Oran, Sawsan Attalah
    • Applied Microscopy
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    • v.47 no.3
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    • pp.148-156
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    • 2017
  • The wide distribution of redox-sensitive elements (RSE) as arsenic (As), cadmium (Cd), selenium (Se), and strontium (Sr) in the top soil of Siwaqa area are related to the weathering action of alkaline surface and groundwater on the parent rocks. The bioavailability, distribution, sorption, and ecotoxicity of As, Cd, Se, and Sr, of the wild plants and top soils in the study area were investigated. A total number of 23 surface soil samples and 23 plant samples were collected and analyzed for the most toxic elements. The uptake of elements by plants was dependent on the plant species and the concentration of elements in the soil. For example, Sr was the highest concentration in soil samples and plants, while Se was the lowest concentration in soil samples and pants. For the plants, the results showed that Bellevalia sp. had the highest elements uptake, while Allium rothii had the lowest elements uptake. The results of this work provide a valuable knowledge for understanding the bioavailability of some toxic elements in the soil and plants of Central Jordan. The results are expected to be of great help for the Jordanian Uranium Mining Company during their environmental risk assessments.

The Effect of Resource, Mechanism Relatedness and Gap on International Knowledge Transfer (본사 자원과 메커니즘의 유사성과 격차가 합작투자기업의 학습효과에 미치는 영향)

  • Cho, Hyung Gi
    • Knowledge Management Research
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    • v.11 no.4
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    • pp.41-66
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    • 2010
  • This research examines the effect of the relatedness and the gap between Resources and mechanisms on effectiveness of inter-organizational knowledge transfer. According to the literature, there has been a competing theory between two claims; one is that inter-organizational knowledge transfer will be more effective due to the reduction of the transaction cost as the relatedness increases. And the other is that the mutual complementarity of different organizational characteristics will increase synergy. In total, the relatedness and the gap of the Resource and mechanism makes the inverted U-shaped relationship with the inter-organizational knowledge transfer. As the result of empirical analysis about 109 Korean-based Joint Ventures entered country, it shows that the relatedness of parent company's production Resources, learning mechanisms, and coordination mechanisms made the inverted U-shaped relations with the inter-organizational knowledge transfer and the gap of production Resources and adjustment mechanism formed the same relationship. However, the U-shaped relationship has been established in the relatedness of market Resources, but the gap of market Resources and the learning mechanism was not statistically significant. Through this study, I can draw a best conclusion that the inter-organizational knowledge transfer will be more effective when the relatedness and the gap of management resources and mechanisms is in optimal level. However, when it comes to market Resources, it can be inferred that the result could be the opposite because the partner country's market environment would be different.

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A Study on Health Awareness of Middle and High School Students in Yong Nam Area (영남지역(嶺南地域) 중고등학교학생(中高等學校學生)들의 보건의식행태조사(保健意識行態調査) 연구(硏究))

  • Kim, Hyung Nam;Nam, Chul Hyun
    • Journal of the Korean Society of School Health
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    • v.4 no.2
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    • pp.119-135
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    • 1991
  • The study was designed to gain necessary basic data order to grasp health knowledge, attitude, practice level of middle and high school students and to analyse th problem and to point out the method of improvement in the field of school health education. The survery was carried out through this reporter's interview for 2,400 students who attend to ten schools in Young Nam area during the period of a month from 25 the June to 25th July 1989. The result of this study can be summaried as follows. 1. The total number of answers on the question was 2,346. As for general characteristics the percent of female middle school students was 60.6% and the percent of male students was 77.7%, 45.9% of high school students was evening school students. 52.9% of middle school students and 42.3% of high school students were borne in rural area. 2. The percentage of unknown and misunderstanding for Epidemic Hepatitis infection was 46.3% of middle school students and 29.6% of high school students. 3. The percentage of unknown and misunderstanding for Epidemic Hemorrhage fever infection was 85.6% of middle school students and 66.9% of high school students. 4. The percentage of right knowledge for AIDS infection was 66.0% of middle school students and 90.4% of high school students. 5. The percentage of right knowledge for Typhoid infection was 47.8% of middle school students and 69.4% of high school students. 6. The percentage of unknown and misunderstanding for Tuberculosis infection was 71.6% of middle school students and 62.2% of high school students. 7. As for personal hygiene, the percentage of toothbrushing after every meal was high level : 44.2% of middle school students and 42.0% of high school students. 8. 60.9% of middle school students take a bath twice a week, 49.2% oh high school students take a bath a week. Times of bath of middle school students was higher than that of high school students. 9.The percentage of washing hand after using toilet was 42.1% of middle school students and 35.1% of high school students. 49.0% of middle school students and 55.1% of high school students wash hand sometimes after using toilet. 10. The percentage of change of underwear twice a week was 57.6% of middle school students and 49.8% of high school students. 11. The percentage of habit of unbalanced diet was 30.% of middle school students and 27.6% of high school students. 50.8% of middle school students and 51.7% of high school students have balanced diet. 12. Index of health practice of personal hygiene can be summarized as follows. A. A case of middle school students. 1) The percentage of health practice index in male and female was 49.6% and 48.1% respectively. Index of female students was higher than that of male students. 2) As for parent's occupation, public servants and company emplyee was upper level. Farming was low level. 3) As for income level, middle, level with 56.5% was highest in high income level and low level with 27.4% was highest in low income level. B. A case of high school students. 1) Middle level of health practice index was 46.0% of male students, upper and low level was 32.4% and 28.0% of female students respectively. 2) Middle level of health practice index was high in farming and company employee and upper level was high in commerce and service, low level with 60.0% was high in unemployed. 3) Upper practice index 35.7% appears in the rich and low practice index 38.3% appears in the poor. 13. Average points of Health practice about personal hygiene were as follows. (Full marks at 4). A. A case of middle school. Female (1.87 point) was higher than male (1.26 point). Night time (2.03 point) was higher than day time (1.66 point) and middle or small cities (2.17 point) are high than any other places. As for parent's occupation, students whose parents are company clerk get high marks (2.32) and ten students whose parent's job are service get next high marks (2.20). B. A case of high school. Female (1.53 point) was higher than male (1.22 point), as parents educational level were higher the point were higher, and as income level was higher, the points of health practice (1.78) were higher, and as for parents occupation, service get highest point (1.93) and commerce get next high point (1.86) public servant get low point (1.66). 14. The percentage of experience in smoking was 11.9% of middle school students and 60.9% of high school students. 15. The percentage of experience in inhalation of bond and administrating LSD was 4.3% of male middle school students, 8.4% of female middle school students, 6.9% of male high school students and 4.2% of female high school students. The knowledge level of communicable disease infection are very low in middle and high school students and practice level of personal hygiene are also very low. As a whole we can evaluate that middle and high school students are low level of health knowledge and practice. In conclusion, we must consider preparation for school health education program through establishing of health subjects in the carriculum, and securing of health education teachers and using materials and media program of health education. It is very important to establish macroscopic policy and strategy for public health education and to get people have right knowledge and practice for health.

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The Perverted Labors in Online Journalism: A Case Study on the Online Newspapers' Editors in Korea (온라인 저널리즘에서 나타나는 왜곡된 노동: 우리나라 언론사닷컴 편집기자의 사례)

  • Kim, Wi-Geun
    • Korean journal of communication and information
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    • v.57
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    • pp.7-32
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    • 2012
  • The purpose of this study was to examine the perverted labors of online newspapers' editors in Korea. Online newspaper editors' works were be influenced directly and indirectly by the printed newspaper, the parent company of online newspaper. Their labor conditions were poorer than online newspaper editors'. And online newspapers' editors didn't have status as professionals. They set a premium on Internet traffics on their works. For online newspaper editors' normal labor conditions, the most practical measure was to normalize the editorial system of online newspapers. How to raise the status of online newspaper editors was to secure the online newspapers' editorial right. And to conclude, to improve the quality of online journalism in Korea, the most urgent issue is to improve online newspaper editors' professionalism.

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Government as a Platform Revitalization Strategy Derived from Webtoon Platform Success Factors (웹툰플랫폼 성공요인에서 도출한 플랫폼 정부 활성화 방안)

  • Seo, Hyungjun
    • Journal of Digital Convergence
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    • v.19 no.10
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    • pp.1-13
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    • 2021
  • This study postulates that Government as a Platform(GaaP) could be a next generation government model, drawing activation strategy from success factors of webtoon platform by NAVER. It suggests success factors of Naver webtoon case based on three main components of platform strategy. First, in the aspect of platform infrastructure, Naver webtoon was established based on powerful portal site by parent company Naver and improved platform accessibility through using webtoon without login. Second, in the aspect of stakeholder engagement, Naver webtoon has offed webtoon at no cost and it has taken an intermediary role for supporting the stakeholders with PPS. Third, in the aspect of outputs production, Naver webtoon offered real time feedback from webtoon users that could affect webtoon production and established incubating system that allow users to create their webtoon. And due to PPS, it makes possible to various create second outputs based on webtoon, which can contribute to activating webtoon ecosystem.

Research on economic analysis on Competitive R&D investments of Multinational Enterprises (다국적기업의 경쟁적 R&D 투자에 관한 경제성 분석)

  • PARK, SEOK-GANG;KIM, GIL-SUNG
    • International Area Studies Review
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    • v.13 no.3
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    • pp.439-458
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    • 2009
  • In this paper, Two countries have invested directly using the two models Multinational Enterprises, foreign companies doing R&D subsidy policy analysis in their activities to attract. Multinational Enterprises to get the spillover effect from competitors, the introduction of subsidiary R&D resources with an incentive to R&D activities. The government has established a subsidiary to bring the country to foreign Multinational Enterprises for the purpose of improving the technological capabilities of Multinational Enterprises with their parent company R&D to increase the resources by foreign companies in their R&D investment to subsidize R&D activities that have an incentive to attract. In addition, foreign companies and government cooperative R&D by two things also increase the rate of funding for activities to bring the two subsidiaries of multinational R&D has increased the amount of additional resources, the economic interests of both countries get more will increase.