• Title/Summary/Keyword: order fulfillment

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Routinization of IT Service Management (ITSM) : A Descriptive Case Study

  • Choi, Y.J.;Kim, Hee Sun;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.20 no.3
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    • pp.43-59
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    • 2013
  • In order to realize the benefits of ITSM, it is necessary to institutionalize ITSM into the organizational culture. Currently, efforts to routinize ITSM lack in practice, and research in this area is also lacking. This study identifies the factors affecting the routinization of ITSM through literature review and interviews with experts, selects a company that has successfully routinized ITSM, and analyses the activities, methods, and procedures employed by the company on the factors in detail. The specific factors analyzed in the study include fulfillment of the customer requirements, top management support, communication, change management, training and education, quality of the ITSM system, and capability of the personnel. Important points verified in this study is that in order to realize organizational performance from ITSM, just the adoption of ITSM is not enough, but the routinization of ITSM through continuous and systematic management and improvement with the support of top management are required. Since this study is a descriptive case study, results of the study cannot be generalized. However, the study will provide practical information that can be referenced by the organizations attempting to routinize ITSM. In addition, results of the study will provide a basis of future research in ITSM.

Multiagent Enabled Modeling and Implementation of SCM (멀티에이전트 기반 SCM 모델링 및 구현)

  • Kim Tae Woon;Yang Seong Min;Seo Dae Hee
    • The Journal of Information Systems
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    • v.12 no.2
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    • pp.57-72
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    • 2003
  • The purpose of this paper is to propose the modeling of multiagent based SCM and implement the prototype in the Internet environment. SCM process follows the supply chain operations reference (SCOR) model which has been suggested by Supply Chain Counsil. SCOR model has been positioned to become the industry standard for describing and improving operational process in SCM. Five basic processes, plan, source, matte, deliver and return are defined in the SCOR model, through which a company establishes its supply chain competitive objectives. A supply chain is a world wide network of suppliers, factories, warehouses, distribution centers and retailers through which raw materials are acquired, transformed or manufactured and delivered to customers by autonomous or semiautonomous process. With the pressure from the higher standard of customer compliance, a frequent model change, product complexity and globalization, the combination of supply chain process with an advanced infrastructure in terms of multiagent systems have been highly required. Since SCM is fundamentally concerned with coherence among multiple decision makers, a multiagent framework based on explicit communication between constituent agents such as suppliers, manufacturers, and distributors is a natural choice. Multiagent framework is defined to perform different activities within a supply chain. Dynamic and changing functions of supply chain can be dealt with multi-agent by cooperating with other agents. In the areas of inventory management, remote diagnostics, communications with field workers, order fulfillment including tracking and monitoring, stock visibility, real-time shop floor data collection, asset tracking and warehousing, customer-centric supply chain can be applied and implemented utilizing multiagent. In this paper, for the order processing event between the buyer and seller relationship, multiagent were defined corresponding to the SCOR process. A prototype system was developed and implemented on the actual TCP/IP environment for the purchase order processing event. The implementation result assures that multiagent based SCM enhances the speed, visibility, proactiveness and responsiveness of activities in the supply chain.

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Current Status of Digital Braille Music and Policy Proposal (시각장애인을 위한 전자점자악보의 보유현황과 개선방안)

  • Jung, Ji-Young;Lee, Mee-Ae
    • Journal of Digital Convergence
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    • v.13 no.8
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    • pp.51-57
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    • 2015
  • Digital braille music is an indispensible instrument for the blind persons to enjoy music and to proceed the more professional music education. Producing braille music requires professionals such as braille translators thereby it costs money for an individual to order braille music. Therefore, public libraries involve in producing and distributing braille music. Current status of digital braille music in Korea has been far from the fulfillment with the unmet needs of the blind people for diversity in their music preferences. This paper analyses the present condition of braille music possession in Korea National Library. Based on the analysis, policy proposals has been proposed.

Recognition on the Achievements and Challenges of Vocation Education Division CSAT by Fisheries and Shipping affiliate Teachers (대학수학능력시험 직업탐구 영역의 성과와 과제에 대한 수산·해운 전공 교사의 인식)

  • RYU, Dae-Sung
    • Journal of Fisheries and Marine Sciences Education
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    • v.27 no.5
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    • pp.1479-1490
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    • 2015
  • This study analyzed the fishery and maritime vocational high school teachers' recognition on the outcomes and future agenda. In addition, it delineates the importance of the vocational education division being carried out for 10 years in the College Scholastic Achievement Test (CSAT). In order to gather relevant information, 76 teachers who work in 12 different fishery and shipping vocational high schools around the country were surveyed. The findings of the fishery and maritime department teachers' recognition on the matter are as follows: First, the biggest impact the vocational education division in the CSAT had was on the promotion of continuing education and on the fulfillment on the vocational high school students' desire to compete and enter universities. Second, the CSAT with the vocational education division allowed students to choose a variety of paths after high school whether they be full-time employments or pursuing a degree in universities. Third, the biggest obstacle for the vocational education division in the CSAT is in the most metropolitan universities not honoring the CSAT scores as a criterion in the admission process.

Elementary School Pre-service, In-service, STEAM Leader School Teachers' Difficulties and Requirements in the relation to STEAM Education in G Area (G지역에서 융합인재교육(STEAM)에 대한 초등 예비교사, 현직교사, STEAM 리더스쿨 교사들의 어려움과 요구사항)

  • Choi, Eun-Young;Han, Kwang-Lae;Lee, Kyung-Hak
    • Journal of the Korean Society of Earth Science Education
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    • v.8 no.3
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    • pp.355-366
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    • 2015
  • The purpose of this study was to investigate the elementary school pre-service teachers' and in-service teachers' and STEAM leader school teachers' difficulties and requirements in the relation to STEAM Education. For this study, 49 pre-service teachers, 57 in-service teachers, 16 leader school teachers in G Area were selected. And they conducted the survey. The results of this study were as follows. First, in order to minimize elementary teachers' physical burden actually, it is necessary to distribute STEAM teaching materials including various and specific programs to the schools in the booklet. Second, for the fast and effective spreading of STEAM, it also should be permitted the pre-service teachers to access STEAM homepage, which is limited to teachers. Third, we should make circumstance to research on STEAM through collaboration with colleagues freely. Therefore, we should give intensive training and consulting opportunities to science teacher. Because they who is getting stronger in this field to do this can furnish other colleagues to teaching tips and information in the relation to STEAM education. By all this fulfillment simultaneously, STEAM will be settlement in elementary school in the short period.

A Study on Database System for Deep-sea Mineral Exploration (심해저 광물자원 탐사자료의 데이터베이스 구축연구)

  • Park, Chan Young;Ko, Young Tak;Moon, Jai Woon;Kim, Hyun Sub;Ahn, Hong Il
    • Economic and Environmental Geology
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    • v.31 no.6
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    • pp.557-567
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    • 1998
  • In order to utilize the data obtained during the deep-sea resources exploration program, the analysis of data structure and database were conducted to develop an appropriate data operating system called Deep-sea Database System. The Relation Data Base Management System, RDBMS, was chosen as a data managing system and the MS Access$^{TM}$ as a DB engine, and the MapInfo$^{TM}$ software as GIS tools. Problems in networking and security were detected and solved during the operation test. Accordingly, development of standardized operative procedure was proposed in obtaining raw data. This proposal will also be reflected in the subsequent phase of the deep-sea program. The Deep-sea Database System could be applied to the selection of potential mining sites and the estimation of economical efficiency over th KODOS (Korea Deep Ocean Study) region. It is also expected that this system might improve the efficiency of detail survey and help in the relinquishment process as a fulfillment of the obligation as a pioneer investor.

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Antecedents of Online Shopping Success: A Reexamination and Extension

  • Kang, Young Sik;Kim, Jeoungkun;Min, Jinyoung
    • Asia pacific journal of information systems
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    • v.26 no.3
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    • pp.393-426
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    • 2016
  • The qualities of the technological artifact of online shopping websites and the overall support delivered by the service provider through the website are generally agreed to be crucial elements in creating customer satisfaction and loyalty. However, a lack of consensus exists on how those qualities are related to each other, what they consist of, and how they can be conceptualized. Based on relevant literature and using a servicescape framework as a theoretical lens, we divide online shopping website qualities into information and system qualities and argue that both factors affect service quality. We conceptualize each of the three types of quality as a second-order formative construct comprising its most salient quality dimensions: information quality consisting of reliability, understandability, currency, and relevance; system quality consisting of usability, availability, and responsiveness; and service quality consisting of efficiency and fulfillment. Our model of how information, system, and service qualities are related to one another and to customer satisfaction and loyalty is then tested empirically with a data set of 570 online shopping customers. Our integrated model reconciles the seemingly contradictory conceptualizations of previous researchers and provides an effective way to create customer satisfaction and loyalty.

Low-income Elders' Experiences in Using u-Health (Ubiquitous Healthcare) Services (저소득층 노인의 유헬스 서비스 이용경험)

  • Choi, Hanna;Kim, Jeongeun
    • Research in Community and Public Health Nursing
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    • v.25 no.4
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    • pp.270-281
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    • 2014
  • Purpose: The purpose of the study was to understand low-income elders' experiences of community-based u-Health services. Methods: Qualitative data were collected from 11 participants. All interviews were recorded and transcribed verbatim. The transcribed data were analyzed using qualitative content analysis. Results: Three themes and eight sub-themes emerged as a result of analysis. The three main themes were 'recovered confidence and health condition,' 'trial and error in change,' and 'hope.'The eight sub-themes were 'the burden and efforts to overcome it in using bio-signal device,' 'ambivalence due to changing lifestyle,' 'increase of care time, decrease of pressure', 'conflict under environmental constraints,' 'difficulty in prioritizing health management,' 'discouragement in handling new devices,' 'desire not to be a burden to their children-gradual fulfillment of learning needs,' and 'long for broadening coverage range of services.' Conclusion: The findings of this study demonstrate that low-income elders among the participants have different needs in using u-Health services. Therefore, health professionals need to give personalized education to deal with their conflicts and requirements, especially emotional and environmental support in order for them to successfully accept the u-Health services for self-care.

Reviews on the Responsibilities and Obligations of States Sponsoring Persons and Entities with Respect to Activities in the Area (심해저활동에 대한 보증국의 의무와 책임에 관한 고찰)

  • Lee, Yong-Hee
    • Ocean and Polar Research
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    • v.33 no.4
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    • pp.485-495
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    • 2011
  • On February 11, 2011, upon request of the International Seabed Authority, 'the Seabed Dispute Chamber of the International Tribunal for the Law of the Sea(henceforth Chamber)' rendered its advisory opinion on the responsibilities and obligations of States sponsoring persons and entities with respect to activities in the Area. The advisory opinion covered three questions: What are the legal responsibilities and obligations of the sponsoring states with respect to the sponsorship of activities in the Area? What is the extent of liability of a State Party for any failure to comply with the LOS Convention and relevant instruments? What are the necessary and appropriate measures that a sponsoring State must take in order to fulfil its responsibilities? In particular, the Chamber delivered its opinion on the different responsibilities and obligations of developed and developing sponsoring states. This paper reviews the above three questions through analyzing the advisory opinion and makes some recommendations for the fulfillment of the responsibilities and obligations of Korea as a sponsoring states.

Approximate methods to evaluate storey stiffness and interstory drift of RC buildings in seismic area

  • Caterino, N.;Cosenza, E.;Azmoodeh, B.M.
    • Structural Engineering and Mechanics
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    • v.46 no.2
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    • pp.245-267
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    • 2013
  • During preliminary design of a RC building located in a seismic area, having quick but reliable analytical measurement of interstory drifts and storey stiffnesses might be helpful in order to check the fulfillment of damage limit state and stiffness regularity in elevation required by seismic design codes. This paper presents two approximate methods, strongly interrelated each other, and addressed to achieve each of these two purposes for frame buildings. A brief description of some already existing methods addressed to the same aims is included to compare the main differences in terms of general approaches and assumptions. Both new approximate methods are then applied to 9 'ideal' frames and 2 'real' buildings designed according to the Italian seismic code. The results are compared with the 'exact' values obtained by the code-based standard calculation, performed via FEM models, showing a satisfactory range of accuracy. Compared with those by the other methods from literature, they indicate the proposed procedures lead to a better approximation of the objective structural parameters, especially for those buildings designed according to the modern 'capacity design' philosophy.