• 한국문헌정보학회지
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• 제44권4호
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• pp.155-178
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• 2010

Assessment of information credibility is a ubiquitous human activity given that people constantly make decisions and selections based on the value of information in a variety of information seeking and use contexts. Today, people are increasingly engaging in diverse online activities beyond searching for and reading information, including activities such as creating, tagging and rating content, shopping, and listening to and watching multimedia content. The Web 2.0 environment presents new challenges for people because the burden of information evaluation is shifted from professional gatekeepers to individual information consumers. At the same time, however, it also provides unprecedented opportunities for people to use tools and features that help them to make informed credibility judgments by relying on other people's ratings and recommendations. This paper introduces fundamental notions and dimensions of credibility, and contends that credibility assessment can be best understood with respect to human information behavior because it encompasses both the level of effort people exert as well as the heuristics they employ to evaluate information. The paper reports on a survey study investigating people's credibility judgments with respect to online information, focusing on the constructs, heuristics, and interactions involved in people's credibility assessment processes within the context of their everyday life information activities. Using an online activity diary method, empirical data about people's online activities and their associated credibility assessments were collected at multiple points throughout the day for three days. The results indicate that distinct credibility assessment heuristics are emerging as people engage in diverse online activities involving more user-generated and multimedia content. A heuristic approach suggests that people apply mental shortcuts or rules of thumb in order to minimize the amount of cognitive effort and time required to make credibility judgments. The paper discusses why a heuristic approach is key to reaching a more comprehensive understanding of people's credibility assessments within the information-abundant online environment.

• Asia pacific journal of information systems
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• 제19권1호
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• pp.147-165
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• 2009

Virtual community(VC) will increasingly be organized as commercial enterprises, with the objective of earning an attractive financial return by providing members with valuable resources and environment. For example, Cyworld.com in Korea uses several community services to enable customers of Cyworld to take control of their own value as potential purchasers of products and services. Although initial adoption is important for online network service success, it does not necessarily result in the desired managerial performance unless the initial usage is continuously related to the continuous usage and purchase. Particularly, the customer who receives relevant online services and is well equipped with online network services, will trust the online service provider and perceive less risk and experience more activities such as continuous usage and purchase. Thus, how to promote continued online service usage or, alternatively, how to prevent discontinuance is a critical issue for VC service providers to consider. By aggregating a wide range of information and online environments for customers and providing trust to its members, the service providers of virtual communities help to reduce the perceived risk of continuous usage and purchase. Drill down, online service managers realize that achieving strong and sustained customers who continuously use online service and purchase on it is crucial. Therefore, the research into this online service continuance will identify the relationship between the initial usage and the continuous usage and purchase. The research of continuous usage or post adoption has recently emerged as an important issue in the IS literature. Individuals' information systems(IS) continuous usage decisions are congruent with consumers' repeat purchase decisions. The TAM(Technology Acceptance Model) paradigm has been strongly confirmed across a wide range from product purchase on EC to online service usage contexts. The analysis of IS usage based on TAM has proven to be successful across almost online service contexts. However, most of previous studies have focused on only an area (i.e., VC or EC). Just little research has tried to analyze the relationship between VC and EC. The effect of some factors on user intention, captured through several theories such as TAM, has been demonstrated. Yet, few studies have explored the salient relationships of VC users' EC acceptance. To fill this gap between VC and EC research, this paper attempts to develop a research model that extends the TAM perspective in view of the additional contributions of trust in the service provider and trust in members on some factors that affect EC and VC adoption. In this extension, we applied the TAM-to-TAM(T2T) model, and analyzed the transfer effect of trust between these two TAMs. The research model was empirically tested on the context of a social network service. The model was to extend TAM with the trust concept for the virtual community environment from the perspective of tasks. By building an extended model of TAM and examining the relationships between trust and the existing variables of TAM, it is aimed to explain a user's continuous intention to use VC and purchase on EC. The unit of analysis in this paper is an individual user of a virtual community. The population of interest is the individual with the experiences in virtual community. The data for this paper was made available via a Web survey of VC users. In total, 281 cases were gathered for about one week, but there were some missing values in the sample and there were some inappropriate cases. Thus, only 248 cases were finally analyzed. We chose the structural equation analysis to test the hypotheses and it is better suited for explaining complex relationships than the other methods. In this test, AMOS was used to test the Structural Equation Model (SEM). Noticeable results have been found in the T2T model regarding the factors affecting the intention to use of virtual community and loyalty. Our result showed that trust transfer plays a key role in forming the two adoption beliefs. Overall, this study preliminarily confirms the salience of trust transfer in online service.

• 유통과학연구
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• 제18권8호
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• pp.75-87
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• 2020

Purpose: This study uses the protection motivation theory and information processing theory to discuss the high number of fraud phenomenon in Indonesia which causes worries to the internet users. The second problem is the large amount of information transparency in e-commerce which actually hinders the users in making decisions so it causes a negative behavior pattern, namely discontinue usage intention. Design/methodology: Therefore, this research hopes to provide insight to the online or e-commerce business community, especially for Tokopedia, to develop its business from understanding the factors influencing consumer attitude when shopping online. The sample are students from Universitas Indonesia, Institut Teknologi Bandung, Institut Pertanian Bogor, Universitas Gadjah Mada and Institut Teknologi Surabaya, with total 900 respondents. Result: The results of this research indicate that ubiquitous connectivity (UC) variable significantly affects variables such as the privacy concern (PC), information transparency (IT) and information overload (IO). PC and IO variables also significantly affect Discontinue Usage Intention (DUI). Conclusion: This study gives a new perspective that despite the phenomenon, the millennial generation especially are not entirely concerned about the privacy concern, however, this study clearly shows that the privacy issue in the digital word continues to be something that needs to be cared for.

• Clinics in Shoulder and Elbow
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• 제26권3호
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• pp.238-244
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• 2023

Background: Many patients use online resources to educate themselves on surgical procedures and make well-informed healthcare decisions. The aim of our study was to evaluate the quality and readability of online resources exploring shoulder arthroplasty. Methods: An internet search pertaining to shoulder arthroplasty (partial, anatomic, and reverse) was conducted using the three most popular online search engines. The top 25 results generated from each term in each search engine were included. Webpages were excluded if they were duplicates, advertised by search engines, subpages of other pages, required payments or subscription, or were irrelevant to our scope. Webpages were classified into different source categories. Quality of information was assessed by HONcode certification, Journal of the American Medical Association (JAMA) criteria, and DISCERN benchmark criteria. Webpage readability was assessed using the Flesch reading ease score (FRES). Results: Our final dataset included 125 web pages. Academic sources were the most common with 45 web pages (36.0%) followed by physician/private practice with 39 web pages (31.2%). The mean JAMA and DISCERN scores for all web pages were 1.96±1.31 and 51.4±10.7, respectively. The total mean FRES score was 44.0±11.0. Only nine web pages (7.2%) were HONcode certified. Websites specified for healthcare professionals had the highest JAMA and DISCERN scores with means of 2.92±0.90 and 57.96±8.91, respectively (P<0.001). HONcode-certified webpages had higher quality and readability scores than other web pages. Conclusions: Web-based patient resources for shoulder arthroplasty information did not show high-quality scores and easy readability. When presenting medical information, sources should maintain a balance between readability and quality and should seek HONcode certification as it helps establish the reliability and accessibility of the presented information. Level of evidence: IV.

• 한국전자거래학회지
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• 제16권3호
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• pp.191-209
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• 2011

구매자와 판매자의 판매과정에서 '구매가치'는 구매자의 구매의사결정에 있어서 매우 중요한 가격대비 질의 중요한 측정치이다. 본 논문의 목적은 온라인 구매자들이 통일한 물건을 파는 판매자를 중에 최적 판매자를 선택하는 데 도움이 되는 방법론을 제안함에 있다. 이 방법론 수립을 위하여 DEA(data envelopment analysis) 방법론의 적용모형의 하나인 FDH(free disposal hull) 모형을 사용하고, 이 모형의 실효성을 질제 가격비교 사이트로부터 획득한 데이터를 이용하여 검증하였다. 모형 검증과정에서는 가격, 브랜드 배달 기간 등 거래 조건에 대하여 구매자들이 어떻게 반응하는지를 우선 분석하고, 이를 바탕으로 구매자의 구매 의사결정을 돕는 판매자 추천 시스템을 구축하였다. 본 연구를 통하여 검증된 FDH 모형은 구매자 측면에서 최적조건, 최저가로 좋은 제품과 서비스를 원하는 구매자에게 유용한 정보를 제공하고, 나아가 자동화된 소규모 거래에도 활용될 수 있을 것으로 기대된다. 판매자 측면에서는, 구매자의 선호도를 더욱 자세히 파악함으로써 타판매자 대비 경쟁력을 가지는 벤치마킹 전략을 수립하는 데에도 유용하게 이용될 수 있을 것으로 기대된다.

• 경영정보학연구
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• 제18권2호
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• pp.23-38
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• 2016

지금까지 수행된 연구들은 온라인 주식게시판 정보가 주식시장 활동에 미치는 영향의 유무만을 보이는 것에 초점을 맞추었으며, 온라인 주식게시판 정보가 주식투자자에게 매수 의도를 갖도록 하는지, 혹은 매도 의도를 갖도록 하는지에 대해서 연구되지 않았다. 따라서 본 연구의 목적은 온라인 주식게시판 정보가 주로 주식투자자의 어떠한 거래행태를 불러일으키는지 확인하는 것이다. 본 연구의 목적을 달성하기 위하여, 온라인 주식게시판 정보로서 주식 게시물 수를 온라인 구전활동 정도로 보았으며, 매수 및 매도 거래행태로서 주문불균형을 주식투자자의 거래방향성으로 보았다. 그리고 이를 기반으로 온라인 주식게시판의 장내 및 장외 주식게시물 수와 주문불균형 간의 상관관계를 확인하였다. 실증분석을 위하여, KOSPI에 상장된 40개 주식종목에 대한 온라인 주식시판으로부터 3개월 동안의 전체 게시물 46,077개를 수집하였고, 코스콤 데이터베이스로부터 해당 주식 종목에 대한 매수 및 매도 주도거래 데이터를 수집하여 절대 거래횟수 주문불균형 데이터를 설정하였다. 수집한 모든 데이터는 종목 및 시간에 따른 균형 패널데이터(balanced panel data)로 구성하였고, 패널 벡터자기 회귀 분석을 수행하였다. 본 연구의 분석결과를 살펴보면, 온라인 주식게시판의 1, 2일 전(t-1, t-2) 장내 게시물 수는 당일 주문불균형에 양의 영향을 미치는 것으로 나타났다. 그리고 온라인 주식게시판의 1일 전(t-1) 장외 게시물 수는 당일 주문불균형에 양의 영향을 미치는 것으로 나타났다. 즉, 온라인 주식게시판 정보는 주식투자자에게 주로 주식매수 결정에 영향을 미치는 것으로 보여 졌으며, 온라인 주식게시판 정보는 주로 해당 주식을 매수하도록 하는 감성(strong buy or buy sentiment)의 속성을 가진 것으로 추정되었다. 이러한 실증분석 결과를 바탕으로 정보시스템 및 재무행태학 부문의 학술적, 실무적 기여점을 제시한다.

• 한국지역지리학회지
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• 제17권5호
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• pp.617-637
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• 2011

본 연구는 충청북도의 사례를 통해서 온라인 협진의 지리적 특성과 환자의 온라인 협진에 대한 결정 요인에 대해서 알아보는 것을 목적으로 하고 있다. 2009년 7월부터 9월까지 심층 인터뷰에 기반한 정성적 기법을 이용하였고, 충청북도에 거주하는 환자 20명을 대상으로 하였다. 이 연구에 의하면 대부분의 환자는 1차적으로 의료 문제가 해결되지 않을 경우, 온라인 협진의 본래 취지와 달리 충청북도 내에서 그것을 해결하는 것이 아니라, 경기 의료권에 위치한 의료 기관으로 방문하는 경향을 보였다. 이와 더불어, 환자의 의무 기록 또한 온라인 시스템을 통해 이들 병원에 전달되어, 온라인 협진의 공간상 네트워크는 경기 의료권으로 집중하게 된다. 이러한 주요 원인은 의료 서비스에 대한 질 혹은 수준에 대한 고려, 개인적인 이해 관계와 신뢰성, 좋은 접근성 등에 기인하는 것으로 밝혀졌다. 이에 반해, 온라인 협진 시스템의 편리성, 유효성 등과 같은 온라인 협진의 기술적 가치나 온라인 협진의 본래적인 목적인 지역의료 향상과 같은 요인은 크게 영향을 미치지 않는 것으로 밝혀졌다. 따라서 우리나라 원격진료의 결정 요인은 환자 개인에 의해서 결정이 되는 바가 크고, 아직 개개인의 인식이 지역 의료 시스템과 크게 밀착되지 않는 형태를 보이기 때문에 경기 의료권으로 원격진료의 선택이 집중된 공간 특성을 보이고 있다고 할 수 있다. 특히, 이는 기존의 의료 제도 및 환자의 행태가 온라인 상에서의 의료 활동에도 그대로 투영되기 때문인데, 가장 이상적인 원격진료의 지리적 담론인 지역화를 실현하기 위해서는 근본적인 지역의 의료 서비스 구조의 개선이 필요할 것으로 보인다.

• 지능정보연구
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• 제29권1호
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• pp.41-63
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• 2023

전자상거래 시장의 꾸준한 성장으로 인해 추천 시스템의 필요성은 점차 강조되고 있으며, 최근에는 추천 성능의 향상을 목적으로 리뷰 텍스트를 사용하는 연구가 활발히 진행되고 있다. 특히 많은 연구들은 리뷰 텍스트의 감성 점수를 활용하여 제안되고 있는데, 감성 점수만을 사용하는 방법론은 리뷰 텍스트에 존재하는 구체적인 선호도 정보의 활용 측면에 한계를 가지며 이는 결과적으로 성능 향상에 제약으로 작용하게 된다. 이를 개선하기 위해 본 연구는 딥러닝 기반 추천 모델에 온라인 리뷰 내 다양한 언어학적 요소들을 활용하여 고객의 선호도를 정교하게 학습할 수 있는 새로운 추천 방법론을 제안하였다. 이를 위해 먼저 고객과 상품 간 복잡한 상호작용을 고려할 수 있도록 딥러닝 모델을 통해 상호작용 관계를 비선형으로 학습하였다. 그리고 리뷰 텍스트를 효과적으로 활용할 수 있도록 언어학적 요소 중 고객의 구매 의사결정에 중요한 영향을 미치는 인지적 요인, 정서적 요인 그리고 언어 스타일 매칭을 사용하였다. 실험은 Amazon.com에서 수집한 온라인 리뷰 데이터를 사용하여 진행하였고, 실험 결과 제안 모델의 우수함을 검증할 수 있었다. 본 연구는 추천 시스템에서 리뷰 텍스트 내 고객 선호도에 대한 정보를 효과적으로 활용하는 방법론을 제안하여 연구의 이론적 및 방법론 측면에 기여하였다.

• 유통과학연구
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• 제17권8호
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• pp.25-34
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• 2019

Purpose - Investigate the association of internal and external factors of consumers and analysing the role of moderating comparative marketing aspects, especially the part of YouTuber and celebgram in influencing purchase decisions. Apart from that, it provides an overview of the pattern of purchase decision making in forming Millennials and Y generation consumer culture Research design, data, and methodology - This study uses a quantitative research approach with descriptive, predictive, and prospective data analysis on 300 eligible Millennials and Y aged 20-35 years who are bachelor-educated. Data collection using online surveys with final statistical analysis using the Partial Least Square (PLS) approach Results - All hypothesis are declared accepted, indirect testing the dominant internal consumer factors have a positive and significant effect on consumers' purchase decisions. Through testing Moderating, aspect marketing comparative is also authoritative able to moderate internal consumer factors towards purchase decision making. Conclusions - Digital technology is changing the paradigm and perceptions of the millennials and Y generations in terms of behaving as a generation of technology connoisseurs who also influence and shape the culture of that generation and the generations to come in the future.

• The Journal of Asian Finance, Economics and Business
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• 제7권2호
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• pp.213-219
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• 2020

Studies related to Electronic Word-of-Mouth (eWOM) show that the acceptance of eWOM information is an important factor in customer purchase decisions. When consumers accept eWOM information, they tend to use that information in considering before making purchase decisions. In Viet Nam, there are few studies about eWOM information, especially on the acceptance of eWOM information. Research is conducted to test the influence of consumers on the perception of the senders' identity to the acceptance of online reviews (a kind of eWOM) in Viet Nam - a case study in Ho Chi Minh City. Using adjustment techniques, inspecting the scales and a theoretical model represent the relationship among the influential factors. The research is based on a sample of 522 consumers who use the Internet to search for product reviews before buying and used Structural Equation Modeling (SEM) to test the relationships among the variables. The research results show that the scales of the variables: Message Quality, Source Credibility, Perceived Message Usefulness, Perceived Senders' Identity, Perceived Message Credibility, Message Acceptance attain the validity and reliability in the research. The research contributes to the understanding of the determinants that influence the acceptance of eWOM information, which are informational factors, and factors related to consumer skepticism.