• Title/Summary/Keyword: one-stop service

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MPC: The Pioneer of Korean Contact Center Business

  • Kim, Yongjune;Kim, Hakkyun
    • Asia Marketing Journal
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    • v.15 no.4
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    • pp.213-222
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    • 2014
  • MPC is a specialized CRM company providing one-stop service through contact centers and has built a No. 1 "MPC Brand" in the industry. Founded in 1991, MPC has expanded into CRM solutions and services by launching businesses with database marketing. On Dec. 12, 2005, MPC became listed as the first company in the CRM industry on KOSDAQ. Now, MPC reserves 2,932 seats nationwide. MPC provides inbound/outbound services through various channels, such as phone and e-mail, and analyzes operating results in various aspects to improve services and make suggestions. MPC offers specialized training based on analyses of customers' requirements. Also, MPC develops essential solutions for customer consulting and management. In this case, we describe how MPC succeeded in the Korean market and identify its key success factors. Also, we discuss the issues faced by contact centers and suggest solutions.

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A Study on the Government's Investment Priorities for Building a Supercomputer Joint Utilization System

  • Hyungwook Shim;Jaegyoon Hahm
    • Asian Journal of Innovation and Policy
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    • v.12 no.2
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    • pp.200-215
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    • 2023
  • The purpose of this paper is to analyze the Korean government's investment priorities for the establishment of a supercomputer joint utilization system using AHP. The AHP model was designed as a two-layered structure consisting of two areas of specialized infrastructure, a one-stop joint utilization system service, and four evaluation items for detailed tasks. For the weight of each evaluation item, a cost efficiency index considering the annual budget was developed for the first time and applied to the weight calculation process. AHP analysis conducted a survey targeting supercomputer experts and derived priorities with 22 data that had completed reliability verification. As a result of the analysis, the government's investment priority was high in the order of dividing infrastructure for each Specialized Center and building resources in stages. In the future, the analysis results will be used to select economic promotion plans and prepare strategies for the establishment of the government's supercomputer joint utilization system.

Building Information Database Using Traditional Korean Medical Statistics (한의학 통계자료를 이용한 지식정보 데이터베이스 구축 연구)

  • Yea, Sang-Jun;Kim, Chul
    • The Journal of Korean Medicine
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    • v.34 no.1
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    • pp.170-178
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    • 2013
  • Objectives: Because TKM-related statistics are scattered in year books, white papers, or web services, it is not easy to use. This study aimed to build a TKM statistical database offering one-stop service. Methods: We collected TKM statistics from year books, white papers, and web services using TKM related keywords which came from the advanced study. Then we removed, merged, or split the statistics looking through data and meta-data of statistics to build a database. Results: First, we classified the statistics into 6 categories and found that the service category was 303, product category 37 and so on. Second, we analyzed the source of statistics and found that the Ministry of Health & Welfare and the Korea statistics were the strongest sources. Third, we analyzed the years of statistics and found that the oldest was 1962, 35% were within the past 3 years, and only 14% were over 10 years old. Finally, we found that the 415 statistics were composed of 1,120 items and the average was 2.70. Conclusions: Through this study we found that more sophisticated TKM statistics must be produced and developed specially in the education, research, and administration categories. We hope that the effort of TKM societies is available to eliminate the lack of statistical producer's understanding about TKM.

The Construction of Electronic Commerce infra for Bank usin Internet (인터넷에서의 금융권 전자상거래 인프라 구축)

  • 신현호;조범준
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 1999.05a
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    • pp.131-137
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    • 1999
  • In order to operate Internet Banking, there is a important thing to precede, That is to carry out a scheme of one-stop to let clients transact anything they want to buy and establish the preservation of public security system between existing banking networks. (of course, that should be designed handily to the clients). In this paper, the protocol which is determined between banking network and Internet to maintain the preservation of public security. In other words, each XPM(X.25 Packet Manager) is a program to manage both system security and service at each other side; manage all packets which are connected by X.25 protocol. If other condition like law and institution is improved, it will be adopted to real operation with various service. Further more, we tan construct Electronic Commerce and adopt various digital money like electronic coin or check.

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A Study on the Simplification of Customs Procedures and the Protection Measures for the Importer's Interests through the Utilization of e-D/O (세관의 통관절차 간소화 조치에 따른 수입화물의 불법반출을 예방하기 위한 e-D/O 활용지원 방안)

  • Park, Seung-Lak
    • International Commerce and Information Review
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    • v.6 no.3
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    • pp.203-224
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    • 2004
  • The purpose of this study is to review and analyze the protection measures for the importer's interests through the utilization of electronic delivery order(e-D/O) with the implementation of trade facilitation measures such as the simplification of customs procedures by the Korea Customs Service. The Korea Customs Service has been introducing several custom facilitation measures through the use of EDI system in the export and import processes. Korea has also already achieved a comparable level of sophistication in trade automation and custom simplification field. However, the full benefits of the trade automation and custom simplification measures have not yet achieved through the frequent illegal delivery of the imported goods in the bonded areas. Therefore, it is argued in this study that the introduction and the full utilization of e-D/O would help to reap the trade automation and custom simplification measures in Korea. In conclusion, it is emphasized that it would be very crucial for the Korean government to introduce the trusted repository for distribution of the electronic trade-related documents and the construction of the one stop single window platform for the trade and customs facilitation.

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Implementation of Electronic Document Local Hosting System of Overseas Journals (해외 학술지 전자원문 로컬호스팅 시스템 구현)

  • Kim, Kwang-Young;Kim, Jin-Suk;Park, Jung-Hoon;Kim, Jeong-Hwan
    • The Journal of the Korea Contents Association
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    • v.12 no.7
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    • pp.1-10
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    • 2012
  • Today, As the internet and electronic publishing technology was powerful and there are many benefits to using various academic information which has an electronic document of high quality. Many researchers had much required to see a full-text of electronic document. There was an requirement of digital achieving activities between countries for each other electronic document in order to safely preserve and services. In this paper, we have implemented an electronic document local-hosting system to provide free service to KESLI member institutions and provide pay-per-view service to individual users and small/medium size companies who are not member of KESLI and builded national long-term preservation system of electronic information resources.

A Study on Velocity-Brake Force Resulted from Deceleration Signal (감속도 신호에 의한 속도-제동력 고찰)

  • Lee, U-Dong
    • Proceedings of the KIEE Conference
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    • 2003.11c
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    • pp.616-620
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    • 2003
  • Brake action is important in train operation. In case of diesel motor cas, coachs and wagon, the brake system is only act on the stop of train, but it is emphasis on safety and convenience in urban transit system such as EMU, subwar, AGT, etc. Brake of EMU has two types. one is called service brake that is used at normal operation. The other is called emergency brake. it is used at emergency operation. Service brake bring a EMU to a halt through a blending brake that form electronic brake and frictional brake. Generally EMU compose motor car and trailer car. Blending brake bring a EMU to a halt through a blending brake that form electronic brake of motor car and frictional brake of trailer car. Blending braking technology have different characteristics each nations or manufacturing companies. but deceleration command that is parameter decide blending brake. According to deceleration command, electronic brake and frictional brake are applied differently So braking power is different. electronic brake and frictional brake must be used appropriately as deceleration command. Also braking facilities must be stopped EMU more economically and safely through revision of algorism about blending brake according to output diagram. Thus The purpose of paper is to propose blending braking control way as consideration of braking output diagram used deceleration command that influence blending brake of EMU.

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A Simulation Study of Urban Public Transport Transfer Station Based on Anylogic

  • Liu, Weiwei;Wang, Fu;Zhang, Chennan;Zhang, Jingyu;Wang, Lei
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.4
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    • pp.1216-1231
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    • 2021
  • With the increase in the population of our cities and the rapid increase in the number of private cars, urban traffic has become more and more congested. At this stage, urban public transportation has become one of the main ways to improve urban traffic congestion. Aiming at the problem of how to improve the basic capacity of buses in multi-line transfer stations, this paper conducts simulation research based on anylogic software. Through micro-simulation analysis of vehicles entering, stopping, and exiting the station, combined with the delay model theory, the vehicle is given Stop organization optimization and station layout improvement methods, so that vehicles can run in the station more stably, smoothly and safely. Case analysis shows that applying this method to the roadside parking problem, the main and auxiliary bus stations have a significant improvement in operating capacity compared with the conventional tandem double bus stations, and the service level of the main and auxiliary bus stations has been significantly improved.

A Study on the Effect of Upstream Parking to Traffic at the 4-Leg Intersection (교차로 상류부 주차가 교통에 미치는 영향에 관한 연구)

  • Ko, Jin;Oh, Seung Hwoon;Rhee, Jongho
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.32 no.2D
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    • pp.121-127
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    • 2012
  • One of the traffic problems has been caused by the illegal parking because of the lack of parking space. Especially, the illegal occupancy of the road near an intersection makes an serious reduction of road capacity. The current illegal parking and stop-prohibited areas have been designated for less than 5 meters from the edge or the corner of the 4-leg intersection. However, in reality, the cars parked at the place over 5 meters have had a significant impact on the intersection traffic. In addition, many variables such as intersection type, size, and service levels should be considered as factors which influence on the traffic condition at the intersection. It was assumed that through and right-turn traffic rate have a significant impact on the 4-leg intersection with the illegal parking or stop near it. This study tried to verify the impact through the simulation implementation with MOE and LOS. It shows a guideline to designate the parking or stop-prohibited area near the 4-leg intersection under various traffic conditions.

Design Techniques and Development of Mypage when Join the 6005+ Web-site (회원가입과 동시에 경험하게 되는 6005+사이트 Mypage 설계기법 및 개발)

  • Zhao, Mei-Hua;Ko, Hee-Ae;Kim, Jong-Keun;Sim, Kun-Ho;Lim, Young-Hwan
    • Journal of Digital Contents Society
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    • v.11 no.3
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    • pp.407-416
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    • 2010
  • As the mobile internet rapidly progress and mobile terminals are activated, business entities which want to operate mobile web contents and individuals who want to use it increase. 6005plus.com as "I wish the mobile world" which is mobile UCC(User Created Contents) ponpy/invitation service web site(www.6005plus.com) was constructed. In 6005plus.com web site, which users could easily produce mobile contents and establish mobile web service servers as well, in order for mobile service users to create mobile invitation or ponpy and use it. But the service 6005plus.com advocates is that users can attach ponpy and invitations to the MMS/SMS Call back URL, which needs resolution since it has several inactivated problems. In this paper, we allow users who registered 6005plus.com can create mobile card, invitation, and personal ponpy with registration, so that apply automatic generation technique for users to experience ponpy/invitation service into MMS/SMS Call back URL which 6005plus.com advocates through registration. We also designed my page to which users can send their contents easily, conveniently and by one-stop.