• Journal of Korean Society for Quality Management
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• v.35 no.1
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• pp.35-51
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• 2007

In terms of company management for market segmentation and creating new market opportunity, Blog service has much important meanings. This study was designed to investigate the casual relationship among service quality, service value, customer satisfaction, and customer loyalty in the given blog service site "Cyworld". Through the empirical results, specific factors of blog service quality were discovered to be amusement, interaction, customization, reliability and convenience. Also rte confirmed that service value intervening between blog service quality and customer satisfaction plays an important role. This paper presents much implications both theoretical and practical side.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.738-746
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• 2009

The purpose of this study is to develop the web-based system for work performance analysis(WPAS). The need of work performance analysis system has already been suggested in many previous researches on the computerization of the performance measurement in the construction site by using the indicators such as time, cost and quality. However, they had focused on measuring or analyzing the result when the project would be over. The WPAS suggests three indicators - work reliability, work effectiveness and work efficiency - to manage the performance of the construction site. It can help the manager more easily recognize the status of on-going work in the construction site by measuring and analyzing the work reliability rate, the work effectiveness and work efficiency every day. This research includes the procedures for WPAS measurement process, database structure of WPAS which was analyzed by the IDEF0 and the data flow diagram. Finally, this research introduces the result of WAPS's case studies and validation in the Korean construction site.

• Journal of Aerospace System Engineering
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• v.3 no.1
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• pp.6-11
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• 2009

It is anticipated that quality assurance for the Ka band Communication Payload System(COPS) development program of the communication, Ocean & Meteorological Satellite(COMS) may be a core technical factor to be concerned in order to avoid any failure, and to assure its final performance during the mission lifetime in space. Those can be managed and verified and assessed by performing the Quality Assurance (QA) and risk management which helps to prevent and to reduce the critical fails. This paper introduces the Product Assurance (PA) system and procedures for controlling and monitoring sub-contractors which were participated in Ka band Communication Payload System (COPS) development. Also this paper shows Quality Assurance (QA) procedures and detailed their processes for assured the product performed by local companies from site survey for selecting companies to delivery of their equipment.

• Korean Journal of Construction Engineering and Management
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• v.21 no.6
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• pp.27-37
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• 2020

In order to reduce the possible quality problems in the construction stage. This research will develop a quality management support tool based on Mobile BIM. In order to develop the tools of this study, the procedures of domestic quality management work were analyzed, and 12 functions were derived to solve the existing problems, and the process of mapping checklists by work type and BIM model objects was performed. Finally, through the questionnaire survey on the usefulness of the tool in the actual field, the possibility of props in actual supervision business is verified.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.226-234
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• 2010

In this thesis, we present process that remove mistake of data before statistical analysis. If field data which is not simple examination about validity of data, we cannot believe analyzed statistics information. As statistical analysis information is produced based on data to be input in statistical analysis process, the data to be input should be free of error. In this paper, we study the application of statistical analysis road map that can enhance application on site by organizing basic theory and approaching on initial data exploratory phase, essential step before conducting statistical analysis. Therefore, access to statistical analysis can be enhanced and reliability on result of analysis can be secured by conducting correct statistical analysis.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.5
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• pp.2157-2167
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• 2013

The current paper aims to analyze the influence of users' self evaluation of e-service quality and others' word-of-mouth(WOM) on customer satisfaction and revisit intention in a family restaurant web site. The research model includes the constructs of service quality, WOM, customer satisfaction, and revisit intention. This study examines the hypothesized model using data from 175 college students around the Seoul metropolitan area who have visited a family restaurant as well as used its web site during the last three months. The findings show that service quality has a significant impact on customer satisfaction and a full-mediation effect between WOM and customer satisfaction. In addition, customer satisfaction has a significant influence on revisit intention. Family restaurants need to have an effort to manage service quality factors and social influences such as online WOM in order to use a web site as a tool of customer relationship management.

• 한국디지털정책학회:학술대회논문집
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• 2005.11a
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• pp.475-488
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• 2005

This paper aimed to exam core factors of the service quality and analyze their effects on trust, satisfaction. And this paper analysis trust and satisfaction effects on revisti intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form previous studies, we drawed core factor. Core factor is convenience, technologies, valuable of contents, service. These core factors will affect on customer trust, customer satisfaction and trust, satisfaction will affect on revisit intention. To be winner, companies must be consider these key factor(convenience, technologies, valuable of contents, service).

• International conference on construction engineering and project management
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• 2013.01a
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• pp.531-538
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• 2013

The coordination and control of construction projects is vital if a project is to be a success. Almost all analysis has shown that these can only be achieved if good quality communication can be maintained on a construction site. This research focuses on the role that tablet computers could play in enhancing this communication. The following points are investigated in this paper: (a) Whether a tablet computer can enable users to monitor project progress more efficiently than traditional methods, (b) How the tablet computer fits within the project management iron triangle in construction, (c) The two different psychological impacts of information transmission for the end user using a tablet computer (i) The expectancy to transmit information frequently and rapidly from tablet computer users to project members whilst working onsite (ii) The mode of information transmission to the cognition of the transmitted information to the tablet computer. Through the use of structured interviews and questionnaires, the opinions of individuals within various disciplines in construction were canvassed. The approach adopted in this paper deals with understanding both the soft and hard issues for deploying such a system. This research enabled the authors to develop a base framework incorporating the key factors which are relevant for implementing a tablet computer based on information flows primarily.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2015.11a
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• pp.76-77
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• 2015

In construction industry, management of construction factors such as cost, schedule, quality and safety is the most important key for delivering successful projects. According to the Smart Market Report, a magazine specialized in construction industry, recently said 'Off-site Prefabrication' is a significant trend related with construction productivity in global construction industry. It is a kind of practice shift from On-site to Off-site. A lot of general contractors in oversea have been using 'Multi-trade MEP Ceiling Rack Prefabrication' method for getting benefits such as decreased cost & schedule and increased labor productivity. Thus, in this paper, critical management factors at each phase from design to installation was derived by researching case studies. Forwardly, it can be a basic guideline for applying Multi-trade MEP Ceiling Rack Prefabrication in Korea construction industry.

• Journal of Korean Society on Water Environment
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• v.31 no.5
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• pp.576-582
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• 2015

In recently, the Korea government is concerning on non-point source pollution management to improve water quality. The objective of this paper is to investigate the improvement measurement for management of livestock wastes. As a result, we find that the National Pollution Source Survey is necessary to establish the unified database system with the Korea Statistics(KOSAT) in order to minimize the difference between relevant data. The investigation for environmental impact of livestock manure should be supported the designation of control areas and establishment of the technical guidelines including target material, monitoring site, standard method, etc. In addition, it should be followed by appropriate nutrient recycling and proper fertilizer usage based on social consultation and cost-benefit analysis.