• 제목/요약/키워드: older consumers

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디지털 트랜스포메이션 시대, 시니어 소비자의 디지털 소비여건 신뢰 형성 요인 연구 (The Determinants of Digital Trust of Senior Consumers in the Era of Digital Transformation)

  • 전미나;김미예;한정수
    • 지식경영연구
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    • 제23권4호
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    • pp.91-112
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    • 2022
  • 시니어 세대의 디지털 포용이라는 관점에서 이들의 디지털 소비생활의 질을 높이기 위해서는 디지털 소비여건에 대한 신뢰 관리가 중요하다. 하지만 지금까지의 디지털 환경에 대한 소비 연구는 온라인 소비를 주도해가는 주 소비자 계층인 밀레니얼 세대나 Z세대를 중심으로 이루어져왔다는 한계점이 있다. 본 연구는 시니어 소비자가 인식하는 디지털 소비여건 신뢰에 영향을 미치는 선행요인은 무엇인지 알아보고, 그 선행변수들간의 작용이 디지털 신뢰에 어떤 영향을 미치는지 살펴보기 위해 시니어의 시장세분화를 실시하였다. 또한 세분시장별 디지털 소비여건 신뢰에 대한 차이를 분석하였다. 이를 위해 본 연구에서는 한국소비자원에서 일반 소비자를 대상으로 실시한 2021 한국의 소비생활지표 데이터를 활용하였고 그 중 60대 이상의 소비자 1703명을 대상으로 분석하였다. 분석 결과, 시니어 세대의 디지털 소비신뢰에 영향을 끼치는 선행요인으로는 소비자 역량, 기업책임인식, 소비자 문제해결 창구 인식이 유의하게 나타났다. 이 세 가지 요소를 중심으로 시니어 소비자의 시장세분화를 실시한 결과 기업 책임신뢰 부정 집단, 소비자 역량 부정 집단, 문제해결 인식 부정 집단, 긍정인식 집단의 4개 세분시장으로 분류되었다. 각 세분시장별로 인식하는 디지털 신뢰를 분석한 결과 긍정인식 집단이 디지털 소비여건 신뢰를 가장 높게 인식하고 있었다. 이를 통해 시니어 소비자는 자신의 소비 역량과 기업 책임에 대한 인식, 그리고 지역 사회의 문제해결 창구에 대한 인식이 모두 높을 때 디지털 소비여건에 대한 신뢰를 높게 인식하는 것을 확인할 수 있다. 세대는 온라인 소비나 디지털 소비 여건에 대한 인식에 있어서 다른 수준을 보인다. 이에, 본 연구는 세대를 구분하여 시니어 소비자 계층의 디지털 소비여건 신뢰를 높이기 위한 방안을 살펴본 점에서 학문적으로 의의가 있다. 또한 시니어 세대가 신뢰할 수 있는 디지털 소비여건이 마련되기 위해서는 소비자, 기업, 지역 공공기관 모두의 긍정적인 인식이 형성되도록 관리되어야 함을 실무적 시사점으로 제시한다.

노인을 위한 효과적인 시각 정보 디자인: 노인과 손목에 착용하는 보행 보조 장치의 상호 교류에 대한 연구 (Effective Design of Visual Information for the Elderly: A Study on the Interaction between Wrist Band Type Walking Aid Device and the Elderly)

  • 김아람;김혜미;정광민;김진우
    • 감성과학
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    • 제20권2호
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    • pp.11-22
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    • 2017
  • 본 연구는 길 찾는 능력과 거리를 인식하는 능력이 떨어지고 많은 주의력에 어려움을 느끼는 노인을 위해 간헐적인 주의 집중만으로 보행 안내를 받을 수 있는 손목에 착용하는 보행 보조 장치를 개발하기 위해 기존의 촉각 기술을 활용한 보행 보조 기술에서 시각 정보를 활용할 수 있도록 촉각 정보에 병행하는 시각 정보인 화면 UI에 초점을 맞추었다. 기술 수요자인 65세 이상 노인 30명에게 스마트워치를 착용시키고 Wizard of Oz로 네 가지 화면 UI로 길을 찾아가도록 지시한 후 각 화면 UI에 대한 평가 및 사후 인터뷰를 진행하였다. 선호도 순위, 경로를 이탈한 사람의 수, 경로 이탈 횟수에 대해 정량적 분석을 실시하고, 사후 인터뷰를 통해 수집된 사용 경험에 근거해 새로운 이해를 얻고자 질적 연구 방법론인 grounded theory로 정성적 분석을 진행하였으며, 본 연구 결과를 바탕으로 모순적인 요구사항을 가진 노인의 손목시계형 보행 보조 장치 개발 및 후속 연구를 위한 시사점을 도출하였다.

한국과 일본의 소비자 업무 현황파악 및 비교: 업무평가를 중심으로 (The trends and comparisons of consumer agencies between Japan and Korea: Focused on work performance)

  • 허경옥
    • 대한가정학회지
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    • 제42권2호
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    • pp.161-175
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    • 2004
  • This study investigated and compared the tasks peformed by Consumer Agencies in Korea and Japan. It also investigated the variables influencing evaluation scores on consumer tasks. The results of this study are summarized as follows. First, Japanese counselors were predominantly older, married females in contrast to the predominance of relatively young, single, male, Korean consumer counselors. In Korea, most consumer tasks were performed by Consumer Agencies in Seoul while internet counseling was popular. In addition, 13 counselors belong to Korean Consumer Agencies while 80 worked in the Korea Consumer Protection Board. In Japan, consumer tasks were peformed by Consumer Centers located broadly across the nation but no internet counseling was provided, while the average number of consumer counselors per Consumer Center was 8. The average number of consumer counseling sessions per day was greater in Korea than in Japan while the average monthly income was higher in Japan than in Korea. Second, evaluation of the tasks performed by Consumer Agencies revealed that the Korean Consumer Agencies scored higher performance than their Japanese counterparts. Third, the degree of job satisfaction significantly influenced evaluation scores in both consumer counseling tasks and provision of consumer information in Korea. In Korea, among the tasks concerning consumer education, job-training education was a significant variable while the number of Korean counselors in Consumer Agencies positively influenced scores on activities concerning consumer movement and alliance with other agencies. However, the degree of job satisfaction among counselors positively and significantly influenced evaluation scores in tasks concerning consumer counseling, provision of consumers'information, and consumer education. On the other hand, the number of counselors in Japanese Consumer Centers influenced the evaluation scores on tasks concerning consumer policy, consumer survey, and consumer campaign.

Slaughtering Age Effect on Carcass Traits and Meat Quality of Italian Heavy Draught Horse Foals

  • De Palo, P.;Maggiolino, A.;Centoducati, P.;Tateo, A.
    • Asian-Australasian Journal of Animal Sciences
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    • 제26권11호
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    • pp.1637-1643
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    • 2013
  • The present work describes the effect of slaughtering age on horse carcass traits and on meat quality. Eighteen male Italian heavy draught horse (IHDH) breed foals were employed in the study. Soon after foaling they were randomly subdivided in 3 groups according to 3 age at slaughtering classes: 6 months old, 11 months old and 18 months old. Live weight, hot carcass weight and dressing percentage of each animal were recorded. After slaughtering, meat samples were collected from Longissimus Dorsi muscle between 13th and 18th thoracic vertebra of each animal and then analyzed. The right half carcass of each animal was then divided in cuts. Each one was subdivided into lean, fat and bones. Then, the classification of the lean meat in first and second quality cuts was performed according to the butchers' customs. Older animals were characterized by a lower incidence of first quality cuts (p<0.01) on carcass. Younger animals showed greater content in protein (p<0.01). Fatty acid profile showed an increasing trend of PUFA connected to the increasing of slaughtering age (p<0.05). The unsaturation index of intramuscular fatty acids was not affected by slaughtering age, confirming that horse meat, if compared to beef, is more suitable from a nutritional point of view. Season influenced reproduction, birth as well as production aspects of this species. The different slaughtering age could represent the way to produce meat of IHDH foals during the entire year without change in the qualitative standard expected by consumers.

색조화장품 구매행동에 관한 연구 (A Study on Purchasing Behavior of Shade Cosmetics)

  • 조병숙;김주덕
    • 한국패션뷰티학회지
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    • 제5권1호
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    • pp.56-70
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    • 2007
  • Shade cosmetics that were considered to be women's exclusive possession, are now expanding its market to men and teenagers. As a result, development of subdivided shade cosmetics is becoming active. In these market environments consumers demand various personalized desires through beauty care, therefore enterprises have to establish marketing strategies to meet these desires. Accordingly this study aimed to provide information actually needed in cosmetics development by researching shade cosmetics in subdivision according to items and basic data that will be helpful in establishing marketing strategies of shade cosmetics. The survey was conducted among adult females with age of 20 to 26, living in Seoul and several local cities. 387 survey papers were used in the analysis among 500 survey papers distributed. The results were summarized as following. First of all, many women were doing overall makeup generally. The younger they tended to do partial makeup more and the older they tended to do overall makeup more according to the analysis on actual conditions of using shade cosmetics. Many women got information related to shade cosmetics from friends or family. This is an example of the fact that shows collecting information from human relationship such as friends and family played an important role and surrounding environment can be a factor that can have impact on purchasing behavior. Purpose of makeup was mostly to show courtesy and the younger they tend to answer that they do makeup to look beautiful. The order of the most frequently used shade makeup was makeup base>foundation>two way cake. The most important focusing point in shade makeup was the eye. In choosing colors they chose their favorites colors most frequently.

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우리나라 주부들의 젓갈에 대한 인식 및 이용 행태에 관한 연구 (Perception and Utilization of Salted Seafood in Korean Women)

  • 김지은;김정현;정인경
    • 대한가정학회지
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    • 제47권6호
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    • pp.11-20
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    • 2009
  • The purpose of this study was to investigate the perception and utilization of salted seafood in Korean women. We also asked them about their opinions on how to increase the production range of popular salted seafood. Data were collected from 1,137 women and were analyzed with SAS 9.1 program. Women aged between 40 and 59 had higher positive perception of salted seafood than women aged between 20 and 39. The older age group (i.e. 40 to 59) believed that the production of salted seafood, such as like as Kimchi and soy sauce, should be globalized because of their taste and nutritional value. However, the younger age group (i.e. 20 to 39) had negative perceptions of salted seafood because of their unhygienic production and excess amount of salt. Women aged 50 and over used salted seafood frequently as a side dish or seasoning to make Kimchi, stew, or soup. The younger age group preferred to purchase a small package (200g or less) of salted seafoods from the grocery store instead of preparing it themselves. When purchasing salted seafood, they considered the taste, manufacturer, and expiration date. Finally, all interviewees agreed on the importance of salted seafood as part of traditional Korean cuisine, and wanted to see further local development. However, manufacturing and packaging processes need to be standardized, and hygiene and nutritional contents should be improved in order to achieve good quality local production. To succeed and develop high quality salted seafood, younger consumers need to be enticed with better nutritional value, taste, and hygienic production. Furthermore, the production range of popular salted seafood needs to be expanded beyond Kimchi and Soy Sauce. Hence new recipes are needed.

의료소비자, 서비스 및 시장 특성요인과 고객충성도와의 관계 분석 -1개 중소도시의 의료이용 경험자를 대상으로- (How Are Consumers, Service and Market Factors Related to Customer Loyalty in Medical Service? -Targeting the Medical Consumer in a City-)

  • 이선희;김현미;김주혜;하귀염
    • Journal of Preventive Medicine and Public Health
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    • 제41권5호
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    • pp.315-322
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    • 2008
  • Objectives : This study was performed to explore customer royalty and the related factors. Methods : 900 households(a 1% sample) were randomly selected from the total population of K city located in Kangwon province. An interview survey was performed with using a structured questionnaire for the subjects(923 persons) who had used medical service during the year before the survey, and the survey was done September, 2002. Results : When comparing the relating factors related with customer royalty according to the sociodemographic characteristics, the older group showed a significantly higher level of recognition for service quality, service reputation, internal customers' attitudes and switching cost. The lower income group showed a higher level of recognition for service quality, service image and switching cost. The lower educated group showed a higher level of recognition for service reputation, service image and internal customers' attitudes. The higher educated group showed a higher level of recognition for perceived risk, and seeking variety. In addition, the expert group or the service and manufacturing workers group showed a higher level of recognition for service involvement. On multiple regression analysis, internal customers' attitudes, service image, service reputation, service quality, switching cost, and substitutability showed significant relations with customer loyalty. Conclusions : This study showed that customer loyalty was significantly influenced by service factors like internal customers' attitudes, service image, service reputation, and service quality, and by market factors like switching cost, and substitutability. The results of this study can be used as a baseline for developing strategies to create and keep customers with high loyalty.

겨울철 잠옷이용실태와 구매시 평가기준 (Using and Evaluative Criteria for Purchasing of Sleepwear in Winter)

  • 권수애;최종명;김은영
    • 한국생활과학회지
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    • 제10권1호
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    • pp.101-111
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    • 2001
  • The purpose of this study was to investigate using and evaluative criteria for purchasing of sleepwear in winter. Subjects were 523 males and females aged from twenties to fifties, living in Chongju and Taejon. For data analysis, frequency, descriptive analysis, t-test, and F-test were used. The results are as follows. First, the ownership of sleepwear was sweat suits with zippered top, pajamas, T-shirts/pants, underwear, and nightgown in order. The mean of using sweat suits was used the highest, and subjects used more home wear than sleepwear in winter. Second, the using or sleepwear had a significant difference in cold-sensitiveness and body types. Cold-sensitive group used sweat suit and T-shirts/pants more than cold-insensitive group. Also, groups who are thin wore sweat suit the most while groups who are corpulent, used underwear the most when they slept. Third, subjects, who are married women and use bed, used nightgown, but pajamas were used by groups who are older, married, and professional. Sweat suits and T-shirts/pants were used the most by single aged twenties. Forth, consumers considered the wearing comfort when they purchased sleepwear for winter, and they evaluated washing/management, fabric, design/style, economic, service, brand, and others' response in order, for judging the quality of sleepwear. Also, the evaluative criteria had a significant difference in demographic variables such as sex, occupation, and marital state. These results implied that sleepwear would be needed for winter in terms of behavioral temperature regulation. Especially, cold-sensitive and thin group would wear knitted and two-piece sleepwear for thermal comfort when they sleep in winter. Also, Using and evaluative criteria of sleepwear would be different in demographic characteristics. For winter, sleepwear should be develop based on physiologic as well as demographic variables.

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시판 전통발효식품에 대한 대전지역 소비자들의 반응 및 구입현황 (Consumers' Response and Purchasing of Traditional Fermented Foods Marketed in Taejon)

  • 구난숙
    • 대한지역사회영양학회지
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    • 제2권3호
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    • pp.388-395
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    • 1997
  • A survey was conducted to investigate housewives' perception and consumption of Korean fermented foods marketed in Taejon. Most subjects know how to prepare Kimchi(seasoned and fermented vegetables), 65-67% can make Kochujang(fermented red pepper soybean paste), Toenjang(Korean style soysauce) and Jang-atchies(pickled basic side dishes), 56% can make Kuk-ganjang(Korean style coysauce), 45% can make Chonggukjang (fermented soybean) and 34% can make Jot-kals(salt-fermented fish products). With decreasing age(p<0.0001), not many other subjects could make other fermented foods besides Kimchi. The percentages of subjects buying fermented foods were 71.5% for Chin-ganjang(Japanese style soysauce), 51.7% Jot-kals, 27.1%Kochujang, 25.7% Chonggukjang, 20.1% Jang-atchies, 10.4% Toenjang, 5.9% Kuk-ganjang, and 3.8% Kimchi. the uounger in age, the higher the tendency to buy marketed Kimchies(p<0.05) and Kochujang(p<0.01). The resons for purchasing fermented foods were convenience (52.9%), lack of preparation knowledge(17.5%), lack of time for preparation(12.5%), and lack of space for food storage(8.2%). Subjects indicated that their reasons for mot buying were as follows : use of additives or unreliability with regard to manufacturing dates(45%), bad taste(21%), unsanitary treatment(16%) and to keep their indigenous taste(14%). They cosidered expiration dates, taste, crpteria and safety as the important standard in selecting marketed foods. Younger subjects insisted on the improvement of sanitary condition and partial change of taste to increase the consumption of fermented foods. However, older subjects thought it best to keep the taste original for more utilization of fermented foods.

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어머니의 소비자 행동이 유아기 자녀의 소비자 행동에 미치는 영향에 관한 연구 (The Interelationship of the Consumer Behavior between Mother and Their Early Children)

  • 김덕순;유경애
    • 한국생활과학회지
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    • 제6권2호
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    • pp.83-93
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    • 1997
  • In order to adapt to the economic change with the rapid world change, the wise consumers should have positive cognizance of their roles and are requested to fulfil their duties as a consummer. Such capability of the consumer could be acquired from home, mass media and school, and specially the role of mother at home would have a great influence on their early children's consummer activities. The purpose of this study was to investigate the interrelationship of the consumer behavior between mother and their children. As a result of this study, the mother with higher educational background could manage effectively the allowance of the children. The mother with older age had a great influence on the consumer's role of the children and high record of the execution. Employed mother had higher level of execution for the consumer's rights than their count part. Accordingly, the consumer behavior of the mother will have an influence on the children's consumer behavior. Such a result showed the meaningful statistic relations(r=3.6, p<.001) for the economy activity of the children the home management and economy life of the mother, and the purchasing activity of the children including the execution of the consumer's right. In their regard, there was the significant statistic relations(r=19, p<.05) between the children's pocket money and the housekeeping management of the mother. In the meantime, it showed that another changing factor concerned with the consumer behavior of the mother have little influence the children's allowance.

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