• 산경연구논집
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• 제13권11호
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• pp.47-64
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• 2022

Purpose: This study's goal is to investigate how perceived risk of Japanese electronic product affect the negative emotion and the avoidance intentions. In addition, this is difference in the effect of perceived risk on negative emotions and avoidance intentions according to the presence or absence of substitutes. Research design, data and methodology: Perceived risks of Japan products are decided by four dimensions, they are economic risk, social risk, psychological risk and physical risk. The reach model is made by the theory of risk-avoid. We requested this survey to 5808 customers by panel and web site, received 559 replied. We used 528 questionnaires excluding unreliable data. For the analysis, smart PLS is used. Results: Psychological risk has influence on negative emotion and avoidance intension. Social risk and physical risk affected negative emotion, but did not directly affect avoidance intention. Economic risk affects avoidance intension, but it has no effect of negative emotion. The existence of Japanese products' substitute only effects the relationship of economic risk and avoidance intention. Conclusions: Korean consumers behavior their buying and using of Japan product as financial benefit and satisfaction, not only risk. It is suggested that Korean company should make and develop unique product with good price.

• Asia Marketing Journal
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• 제17권4호
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• pp.43-61
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• 2016

This paper has identified some theoretical reasons and empirical evidence for negative scores that occur in Japan and Korea or unstable NPS scores that can be experienced. A psychological analysis of NPS results sheds light on the validity of the negative NPS scores that are often found in Japan and Korea. Usually customer experience surveys utilize a "single stimulus" such as the "company" or the "company's products / services." However, in the case of the "recommendation to friend" question of the NPS system there are two stimuli namely the "company product/service" and the influence of "friends." Hence, the survey outcomes from this question can be very different when compared with other single stimulus questions such as "overall satisfaction" or "repurchase." Japanese and Korean people may have a positive attitude towards the company but they will provide low NPS scores because they are reflecting that they would not run the risk of ruining their relationships with their friends by making a recommendation. As a result, in the NPS system these people will be labeled as "detractors" when in fact they are "ambivalent customers." Using several Japanese and Korean based marketing research industry examples and case studies, different strategies are proposed to address the issue of negative scores in the NPS system in Japan and Korea. The Customers Psyche appears to be the key determinant factors for both types of behavioural items (items with a single stimulus as well as items with two stimuli).

• Asia Marketing Journal
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• 제16권1호
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• pp.149-168
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• 2014

This study investigates the effect of perceived risk on attitude toward mobile Social Network Services (SNSs). First, we understand that perceived risk of SNSs is a multidimensional concept, and we study the relationship between attitude and perceived risk such as social risk, performance risk, and privacy risk in SNS environments. Subsequently, the relationships between these multidimensional concepts of perceived risk and attitude are investigated. The result indicates that social, performance, and privacy risk have negative effects on attitude. In addition, the moderated effect of individual characteristic variables such as hedonic value and self-construal are confirmed as mitigating factors that alleviate the negative impact of perceived risk. The Findings show that customers who perceive SNSs to be risky are more likely to have a negative attitude toward SNSs. However, the negative impact of perceived risk on their attitude toward SNSs is alleviated in customers with high hedonic value. Similarly, the negative impact of perceived risk on their attitude toward SNS is weaker with customers in interdependent self-construal. This paper presents effective segmentation variables, such as consumer's motivation (hedonic value) and psychological variable (self-construal), which mitigate the risk perception of customers. Therefore, it provides practical guidelines for the marketing managers in terms of who to target and what kind of strategies to implement in terms of these segmentation variables to approach consumers more efficiently.

• Human Ecology Research
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• 제62권2호
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• pp.337-349
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• 2024

The aim of this study was to explore the mediating effects of adult attachment and marital satisfaction on the relationship between childhood maternal attachment and parenting behavior. A total of 372 mothers of preschoolers completed questionnaires on childhood maternal attachment, adult attachment, marital satisfaction, and parenting behavior. Adult attachment was analyzed by distinguishing between attachment anxiety and attachment avoidance. Parenting behavior was categorized into positive and negative behaviors. For the main analyses, Preacher and Hayes's PROCESS macro program was used to examine serial mediating effects. The results revealed that attachment anxiety mediated the effects of mothers' childhood attachment experiences on both positive and negative parenting behavior. However, attachment avoidance only mediated the effects on positive parenting behavior. Marital satisfaction mediated the effects of mothers' childhood attachment experiences on both positive and negative parenting behavior. Notably, the sequential mediating effects of attachment anxiety and marital satisfaction were not significant for either positive or negative parenting behavior. By contrast, the sequential mediating effects of attachment avoidance and marital satisfaction were significant for both positive and negative parenting behavior. These findings elucidate the predictive factors for parenting behavior within a process model framework, providing valuable insights for parental education and counseling aimed at enhancing mothers' parenting practices.

• 한국콘텐츠학회논문지
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• 제14권1호
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• pp.423-434
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• 2014

본 연구는 종업원들의 고객 서비스 행동을 향상시키기 위한 정적강화기법과 부적강화기법의 상대적인 효과를 비교하였다. 그리고 두 강화 조건에서 처치를 받은 목표 행동 외에 처치를 받지 않은 비목표 행동에까지 처치 효과가 확산되어 반응일반화가 일어나는지를 추가적으로 검증하였다. 세 곳의 편의점에서 근무하는 5명의 종업원이 연구에 참가하였으며, ABC/ACB 피험자 내 역균형 설계가 적용되었다. 기저선(A 단계) 측정이 끝난 후 세 명의 참가자들에게는 정적강화를 제공 하였으며(B 단계), 그 후 부적강화를 제공하였다(C 단계). 나머지 두 명의 참가자들에게는 기저선(A 단계) 이후 부적강화를 먼저 적용 한 후(C 단계), 정적 강화를 적용하였다(B 단계). 연구 결과, 처치를 받은 목표 서비스 행동에서는 정적강화가 부적강화에 비하여 종업원들의 서비스 행동을 더 향상시킨 것으로 나타났다. 그러나 비목표 행동에 있어서는, 두 강화 조건모두 대부분의 행동에서 반응일반화를 유발하였지만 강화 조건에 따른 비목표 행동의 차이는 각 행동별로 상이하였다. 사후 인터뷰결과 정적강화 조건에서는 긍정적 정서를 그리고 부적강화 조건에서는 부정적 정서를 경험한 것으로 나타났다. 이러한 연구 결과는 근로자의 직무수행 향상을 위해 정적강화 기법이 더 효과적이고 효율적이라는 것을 시사한다.

• Journal of the Korean Data and Information Science Society
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• 제22권6호
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• pp.1113-1121
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• 2011

최근 여러 분야에서 다양한 데이터 마이닝 방법들을 현업에 적용하고 있는 추세이다. 가장 많이 활용되고 있는 데이터 마이닝 기법 중의 하나인 연관성 규칙은 대용량 데이터베이스에 내재되어 있는 항목들 간의 관련성을 수치화하여 그들 간의 연관 정도를 나타내는 기법이다. 의미 있는 연관성 규칙을 생성하기 위해 지지도, 신뢰도, 향상도 등의 측도가 가장 기본적으로 활용되고 있다. 본 논문에서는 군집 분석이나 다차원 분석법에서 많이 활용되고 있는 유사성 측도들 중에서 동시 비 발생 빈도를 고려한 유사성 측도를 연관성 평가 기준으로 제안한 후, 예제를 통하여 기존의 신뢰도 및 지지도와 비교함으로써 그 유용성을 알아보았다. 모의실험 결과를 종합해볼 때, 동시 발생 빈도 또는 동시 비 발생 빈도가 증가하면 본 논문에서 고려한 모든 유사성 측도들은 지지도 및 신뢰도와 마찬가지로 증가하며, 불일치 계수의 값이 증가하면 이 측도들은 감소하게 된다는 사실을 알 수 있었다. 또한 이들 유사성 측도들은 지지도 및 신뢰도와 매우 유의한 상관관계가 있는 것으로 나타났으며, 전항과 후항이 바뀌더라도 값의 변화가 없기 때문에 신뢰도 보다 더 바람직한 연관성 규칙 평가 기준이라고 할 수 있다.

• 대한인간공학회지
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• 제30권1호
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• pp.187-193
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• 2011

Objective: The aim of this study was to investigate the association between conceptual metaphors of affect and physical dimensions. Background: The evidence that affect is unconsciously linked to physical dimensions(e.g., position and color) has been obtained in western cultures. However, in eastern cultures, especially, in Korea, it has been seldom tested. It is indispensable to examine whether or not cultural differences exist for better understanding of the conceptual metaphors. Method: 50 positive and 50 negative words were adopted from previous studies in order to determine the relationship between physical domains and abstract affect. Three hypotheses were tested in this study: (1) Good is up. (2) Good is bright. (3) Good is right(for right-handers). The automatic association between valence(positive vs. negative) and vertical position (up vs. down) was investigated in experiment 1, in which 100 words were randomly presented on either the top or the bottom of a LCD screen and the evaluation time of the presented word was recorded. The unconscious association between valence and color(white and black) was examined in experiment 2, where each word was randomly presented in either white or black. Lastly, we tested whether right-handers tend to associate rightward space with positive ideas and leftward space with negative ideas. Results: Reaction time was faster when words were presented in metaphor congruent domains(e.g., 'positive words on the top, in bright color, and on right space vs. negative words on the bottom, in dark color, and on left region) than when they were shown in metaphor incongruent domains. Conclusion: The results might give the groundwork for various directions in further understanding perception, emotion, and behavior. Application: This study may provide useful points to GUI designers and service developers if further studies enhanced in validity and reliability are followed.

• 대한영양사협회학술지
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• 제25권2호
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• pp.142-155
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• 2019

The aim of this study was to construct and test a structural equation model for the risk factors of metabolic syndrome in Korean adults. The structural equation model hypothesizes that eating alone and feeling depressed is a risk factor for metabolic syndrome. The data of this study were obtained from the Sixth Korea National Health and Nutrition Examination Survey which was cross-sectional data from the representative national survey. A total of 4,013 subjects replied to the survey item of lifestyle and completed the physical examinations among adults aged 19 years or older in South Korea was in 2015. The structural model in this study was composed of four latent variables: eating alone, depression, negative health behavior, and metabolic syndrome. Two variables, the rate of eating alone and depression, were exogenous variables. Negative health behavior was both a mediating variable and endogenous variable, and metabolic syndrome was the final endogenous variable. The data were analyzed using the Maximum Likelihood method and bootstrapping. The structural model was appropriate for the data based on the model fit indices. The results of this study can be summarized as follows: Eating alone is a direct risk factor of metabolic syndrome in Korean women. Depression can mediate metabolic syndrome through negative health behaviors. Negative health behavior had a direct impact on metabolic syndrome in both men and women. This study may be a guideline for interventions and strategies to reduce the incidence of metabolic syndrome in Korean adults.

• 유통과학연구
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• 제16권6호
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• pp.85-96
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• 2018

Purpose - There are many antecedences and consequences of the positive emotions of customers. The purpose of this research is to examine how Chinese service companies improve not only the positive emotions of customers but also the quality of life through effective verbal and nonverbal communication. Furthermore, we tried to analyze the moderating role of negative expectancy disconfirmation perceived by customers in those causal relationships among the variables. Research design, data, and methodology - The eight hypotheses were proposed and we tested them empirically in this research. Four hypotheses were about the relationship among communication, positive emotion, trust and quality of life. The other four hypotheses were about the moderating effect of negative expectancy disconfirmation in the causal relationships among four variables such as communication, positive emotion, trust and quality of life. A total of 356 samples who had visited the service companies in China were surveyed and 8 hypotheses were tested by empirical analysis using SPSS and AMOS. Results - The results of this research are as follows. First, positive verbal communication and nonverbal communication of employees in the service company have a positive effects on the positive emotions of customers. Second, positive emotion has a positive effect on the overall quality of life on the customer side as well as the trust on the corporate side. Third, negative expectancy disconfirmation perceived by customers has negative moderating effect in the causal relationship between employees' positive verbal communication and customers' positive emotion, and it also has a negative moderating role in the causal relationship between customers' positive emotion and overall quality of life. Conclusions - Based on these results, there can be such implications as follows. First, managers and employees of service companies can induce positive emotion of customers through effective communication. Second, service companies should try to improve not only the corporate-side performance like trust but also the customer-side performance like quality of life. Third, it will be significant for them to lower the level of negative expectancy disconfirmation for the purpose of improving not only the positive emotions of customers but also the quality of customers' life.

• 한국보육지원학회지
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• 제11권5호
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• pp.39-54
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• 2015

본 연구의 목적은 영아의 부정적 정서성과 어머니의 반응적 양육, 영아의 문제해결력 간의 인과적 관련성을 살펴보는 것이다. 본 연구에서는 한국아동패널의 1-3차년도 자료를 사용하였고, 1789명의 영아와 그의 어머니를 연구대상으로 선정하였다. 결과 처리를 위해 기술통계, 신뢰도 검증, Pearson의 적률상관분석, 경로분석을 실시하였다. 연구결과 첫째, 영아의 부정적 정서성은 어머니의 반응적 양육에 유의한 부적 영향을 미치는 것으로 나타났다. 둘째, 어머니의 반응적 양육은 영아의 문제해결력에 유의한 정적 영향을 미치는 것으로 나타났다. 셋째, 영아의 부정적 정서성은 문제해결력에 간접적인 영향을 미치는 것으로 나타났다. 이러한 연구결과를 통해 개인적 요인인 영아의 부정적 정서성과 환경적 요인인 어머니의 반응적 양육이 영아의 문제해결력에 영향을 미치는 경로를 이해할 수 있었고, 영아의 문제해결력을 촉진시키는 방안을 모색하기 위한 기초자료를 마련할 수 있었다.