• 제목/요약/키워드: medical service experience

검색결과 435건 처리시간 0.021초

의료이용 전.후 기대와 만족수준 비교 (Consumer expectation and consumer satisfaction before and after health care service)

  • 박장순;유승흠;손태용;박은철
    • 한국병원경영학회지
    • /
    • 제8권1호
    • /
    • pp.112-134
    • /
    • 2003
  • The purpose of this study is to analyze the consumer's expectation before the health care service and the consumer's satisfaction after it. The participants of the study are inpatients in a general hospital located in Seoul. The resources were collected from the self-administration questionnaire survey run parallel with face to face interview. In order to measure the degree of the consumer's expectation, 349 samples were collected from the first questionnaire survey on the date of admission to the hospital. The second questionnaire survey was carried out on the date of discharge to the hospital with the participants responding to the first questionnaire survey. There are 154 samples collected from this survey. The results from the analysis of these resources are as follow. First, the survey shows that one of the highest consumers' expectations was about the generosity, kindliness and sincerity from the staff at the hospital, specially from doctors. Second, according to the analysis of the factors affecting the expectations of the consumers, with regard to path of admission to a hospital relating to patient's features, outpatient who gets into a hospital expected good medical care much more than the other patients. In regard of doctor's features, patients usually and highly expect good medical care from doctors who have good carrier and much experience. Third, according to the second questionnaire survey, what patients are satisfied most with is about the generosity and sincerity from staff at a hospital, especially from doctors and their gem attitudes. The results from survey show that the differences among the degree of consumers' satisfaction are very variable, depending on surrounding environments and facilities. The only fact that expectation didn't meet with satisfaction appeared to the case about technology and skill of medical care and the case about updated medical skills and equipments. Fourth, comparing the degree of expectation with the degree of satisfaction of consumers, correlative analysis was concerned significantly and specifically about the part of overall cleanliness relating to facilities and surrounding environments, the items about medical examination and test plan procedure relating to skill of medical care, professional specialties and convenience for procedure, and the items about satisfying explanations and concern about patients from doctors relating to staff's generosity and sincerity. Fifth, the analysis of the factors affecting the degree of how much patients are satisfied with shows that relating to sociodemographical features, patients are not satisfied with the case when the time and process of medical treatment are getting longer. It is surveyed that consumer were satisfied with the motivation to visit a hospital and the insurance type in patient's feature and so were the medical department and the factor of the degree of the expectation in disease's feature. Sixth, according to analysis based on the survey, patients would join again a hospital when they get satisfaction from the medical care and also they want to come again regarding to doctor's capability. For example, when doctors are old, have a good carrier and much experience, patients would come again. As seen from the above, consumers are usually satisfied with the medical treatment more than that they expected before. They would intend to use again when they get satisfaction from the medical care provided at a hospital. Patients and consumers highly expect good attitude as well as capacity from medical doctors and they are also generally satisfied with those things. Therefore, in order to increase the degree of consumer's satisfaction and their intention to come again, the hospital staff would have to commit themselves to achieve high quality service continuously and would have to make an effort to offer the finest quality service.

  • PDF

프랑스 원격의료 법제에 관한 고찰 (A Study on the Legislation of Telemedicine in France)

  • 정관선
    • 의료법학
    • /
    • 제23권2호
    • /
    • pp.141-169
    • /
    • 2022
  • 우리나라는 의료법 제34조에서 의료인 간 원격의료를 규정하고 있다. 따라서 원칙적으로 의료인과 환자 사이의 원격의료는 인정되지 않는다. 그러나 코로나19 팬데믹 이후 원격의료의 필요성에 대한 요구가 증대되었고, 다른 한편으로 원격의료의 경험이 축적되면서 의료계의 강경한 반대입장에도 변화가 감지되고 있다. 본고에서는 의료인-환자간 원격의료를 전제로 한 원격의료법제에 참고가 될 수 있는 프랑스의 원격의료법제를 중심으로 고찰하였다. 프랑스는 「공중보건법전(Code de la santé publique)」을 통해 원격의료의 개념, 유형 및 원격의료 수행 조건을 규정하고 있다. 특히 원격의료는 대면진료와 번갈아 가며 수행되어야 한다는 원칙 및 원격의료 비용과 의료수가, 원격의료장비 지원 등 원격의료 수행에 관한 세부내용을 의료계와 건강보험기구가 체결한 협약을 통해 규정하고 있는 점으로부터 우리법제에 대한 시사점을 제시하였다.

순천시 지역적 특성에 따른 보건의료정보 요구도 비교 (Health services Information Need Difference between Urban and Rural Area in Sooncheon City)

  • 민혜영;오현주
    • 농촌의학ㆍ지역보건
    • /
    • 제25권2호
    • /
    • pp.413-425
    • /
    • 2000
  • 1. 도시지역과 농촌지역의 특성과 각 주민들의 요구를 고려한 서비스를 제공하여야 한다. 도시지역 주민의 경우 보건소의 업무 중에서 질병예방이 우선이라고 하였으며 농촌지역 주민들의 진료 서비스가 우선이라고 하였다(부표 1 참조). 2. 보건소의 역할에 대한 중요성을 재인식할 뿐만 아니라 지역사회 정보화에 맞추어 지역의료체계의 핵심적인 중추기관으로서의 기능을 재정립해야 한다. 따라서 순천시 역시 주민의 보건소에 대한 의존도가 상당히 높다는 것을 감안하여 보건소에서 지역주민이 원하는 정보화 서비스를 구체적으로 파악하여 지역보건의료 서비스의 정보화에 관련된 계획을 수립하는데 이 연구의 결과를 기초로 삼아야 한다(부표 2와 부표 3 참조).

  • PDF

Factors Influencing Disaster Nursing Competency of Nursing Students

  • 송은주;박숙경;양야기
    • 한국보건간호학회지
    • /
    • 제33권3호
    • /
    • pp.420-432
    • /
    • 2019
  • Purpose: This study examined the relationships among disaster nursing knowledge, disaster preparedness attitudes, and disaster nursing competency among nursing students by identifying the predictors of disaster nursing competency. Methods: The study participants were 306 nursing students in the nursing departments of 3 universities located in G City and J Province. The data was analyzed using descriptive statistics, t-test, analysis of variance, the Pearson correlation coefficient, and multiple regression analysis. Results: The participants' scores for disaster nursing knowledge, disaster preparedness attitudes, and disaster nursing competency were 5.41±1.68, 4.29±0.46, and 2.84±0.78, respectively. Disaster nursing knowledge, disaster preparedness attitudes, and disaster nursing competency exhibited positive correlations. The factors influencing disaster nursing competency among nursing students included disaster nursing knowledge, disaster preparedness attitudes, year level, disaster training experience, first-aid training experience, disaster area experience, medical service experience, and disaster severity awareness. These variables explained 17% of the variance in disaster nursing competency. Conclusion: Disaster nursing knowledge and disaster preparedness attitudes was positively related to disaster nursing competency. The findings of this study indicate that it is important to develop and apply education programs aimed at increasing disaster nursing knowledge and enhancing disaster preparedness attitudes among nursing students to improve nursing students' disaster nursing competency.

미국, 캐나다, 영국의 재입원율 활용 현황 (Readmission Rate: Experience in USA, Canada and UK)

  • 이상아;주영준;신재용;박은철;이후연
    • 한국의료질향상학회지
    • /
    • 제22권1호
    • /
    • pp.29-37
    • /
    • 2016
  • Readmission which reflects capacity to manage patients and general level of medical services has been known for one of the causes of medical expenditure due to inefficient service. Compared to disease-specific readmission, hospital wide readmission (HWR) is relatively easy to understand, and has merit to get over limitation of collateral medical services assessment; therefore, a growing interest in development and usage of readmission indicator as quality of care indicator focusing on all-disease is detected. In this study, we investigate current state of risk standardized readmission rate indicator used in the United States, the United Kingdom, and Canada, and examine the considerations when using readmission rate as quality indicator in Korea. Differences in risk-adjustment methods were showed among countries. The United States do not control race not to hide socio-demographic factors on readmission. Canada shows differentiation compared to other countries about reflecting community factors. All three-countries utilize readmission rate as monitoring quality of care rather than incentives or penalty due to the fact that readmission rate could not represent the whole quality of hospital and has a limitation at controlling socio-economic factors. Therefore, for usage readmission rate as quality indicator in Korea, preparing readmission classification standard for Korean medical environment and additional methods for acquiring information by using discharge summary is need. Moreover, continued discussion with clinical specialists is needed for obtain clinical reliability and validity.

건강보험심사평가원 환자표본 데이터 분석을 통한 한의 의료 이용 요추 수술 환자의 탐색적 성과 분석 (An Exploratory Health Outcome Analysis of Lumbar Surgery Patients Utilizing Korean Medical Services: Using Health Insurance Review and Assessment Service-National Patients Sample (HIRA-NPS 2019) Data)

  • 이혜윤;김남권;송윤경
    • 척추신경추나의학회지
    • /
    • 제17권2호
    • /
    • pp.131-139
    • /
    • 2022
  • Objectives This study aimed to analyze the medical utilization of low back pain (LBP) patients after back surgery and estimate the medical costs of Korean and Western medicine collaborative treatment, odds ratio, and hazard ratio between the two groups using the 2019 Health Insurance Review and Assessment Service-National Patient Sample (HIRA-NPS-2019). Methods Data management and descriptive analysis, logistic regression, and survival analysis were conducted for defining and estimating the LBP patients after back surgery in the NPS 2019 dataset. Results A total of 216,424 patients out of 991,189 were identified as having LBP. Among the patients with LBP, 1,734 were treated with surgery while 214,690 were not. Among those who had surgery, 937 were treated with conventional treatments only and 797 underwent Korean medicine treatments. The odds ratio of the logistic regression analysis was 0.7129, suggesting that Korean medical treatment experience group had a 28.7% lower risk of reoperation than the Western medical treatments only group. The hazard ratio of the survival analysis was 0.9145; thus, the risk probability of reoperation was estimated to be approximately 8.55% lower. The 50% risk of reoperation was 69 days (0.5044) for the conventional group, and 97 days (0.5008) for the Korean medical group in the survival analysis using the Kaplan-Meier graph. Conclusions These results could be utilized in future studies in conducting economic evaluation for estimating cost-effectiveness of Western medicine and Korean medicine treatment compared to Western medicine alone in LBP patients after back surgery in a South Korean perspective. mended and should be applied while taking the necessary precautions.

최근 4년간 울릉군 지역의 헬리콥터를 이용한 응급 환자 이송의 고찰 (Study of Emergency Medical Transport by Helicopter in Ulleung Island during 4 Years)

  • 배정민;정만진;정기훈;배성한
    • 농촌의학ㆍ지역보건
    • /
    • 제30권3호
    • /
    • pp.255-262
    • /
    • 2005
  • 도서 지역이라는 울릉도의 특성상 응급 환자의 이송 수단으로 헬리콥터는 필수적이다. 울릉도 지역의 인구 분포의 변화가 고령화가 심화됨에 따라 헬리콥터의 이송 빈도는 더욱 증가될 것으로 예상된다. 그러나, 응급 환자 이송용 헬리콥터가 없어 이송 시간동안의 응급처치 등에 장애가 있으므로, 동해안에 환자 이송의 역할을 가진 헬리콥터의 배치가 필요하다고 생각된다. 아울러 최근 감소세에 들어섰던 울릉군 지역의 인구가 증가하고 있고, 독도 열풍에 따른 관광객의 증가가 현저하므로 그에 따른 울릉군의 적절한 보건 정책이 필요하다고 생각된다

  • PDF

현역병사의 의료이용 경험에 따른 진료의료기관 선택 의향 (Intention to Medical Facilities Selection according to Medical Service Experience of Serviceman)

  • 황병덕
    • 한국콘텐츠학회논문지
    • /
    • 제10권4호
    • /
    • pp.247-256
    • /
    • 2010
  • 이 연구는 현역병사를 대상으로 설문지를 이용하여 조사하였다. 조사기간은 2009년 10월 5일부터 24일까지 20일이었으며, 600부를 배부하여 565부를 회수하였다. 연구의 목적은 현역병들의 의료 이용실태를 조사하고 의료기관이용경험에 따른 향후 민간병원의 선택의사 및 군병원의 진료서비스 수준에 대한 인식을 파악하는데 있다. 연구의 결과는 다음과 같다. 외래이용경험률은 군병원이 60.7%, 민간병원이 18.9%이었으며 급이 높을수록 이용경험이 높았다(p<.000). 민간병원을 이용하게 된 동기는 우수한 의료진이 58.9%로 가장 높았으며 의료장비 및 시설만족 49.6% 순이었다. 군복무중 진료의료기관의 선택의향에서는 '입원 외래 모두 민간병원 선택'이 가장 높았으며 계급이 높을수록 민간병원을 선호하는 경향이 통계적으로 유의하게 나타났다(p<.005). 결론적으로 현역병의 군병원에 대한 선호도를 높이기 위해서는 군의료수준을 민간의료수준으로 발전시켜야 하며, 의료인력의 확충과 첨단의료장비의 도입 등 적극적인 재원투자가 필요하다. 또한 군병원도 일반병원과 경쟁하도록 외부의 의료서비스 평가를 의뢰하고 그 결과를 적극 수용하도록 하여 의료 서비스의 질적 개선 향상을 위한 노력을 하여야 한다.

폐암(肺癌)의 한방치료 임상연구 방법론 (Clinical research methodology for Traditional Korean Medicine treatment of lung cancer : Evidence-based approach)

  • 김경석;김세현;어완규;전성하;엄석기;조학준
    • 대한한의학원전학회지
    • /
    • 제23권4호
    • /
    • pp.39-62
    • /
    • 2010
  • Background : I investigated clinical research methodology of Traditional Korean Medicine(TKM) for treatment of lung cancer with Evidence Based Medicine(EBM) approach. Methods : I conducted the internet search of National Central Library, the National Assembly Library, Korea Education & Research Information Service, Korea Institute of Science and Technology Information for Korean theses and papers, and MEDLINE for the outside articles. Conclusion : In addition to outcomes of clinical trial, abundant clinician's experience and patients' preference are also considered. Pragmatic trials and quasi-experimental trials are better than clinical trials to plan clinical design of TKM for lung cancer and appropriate endpoints includes overall survival, disease-free survival, patient reporting outcome.

A Systematic Review of Domestic Research on Clinical Practice in Emergency Medical Technicians

  • Lee, Chang Hee;Yoon, Byoung Gil
    • International Journal of Advanced Culture Technology
    • /
    • 제10권2호
    • /
    • pp.140-147
    • /
    • 2022
  • This study analyzes research trends by systematically examining research about domestic emergency medical services' clinical practice, and it is aimed to present the basic data needs in development plan in clinical practice education in the future. The thesis was searched through the electronic data research (Science Direct, PubMed, Medline, and 55 academic DB interworking) from the library of Konyang University from 2010 to 2021. The main keywords were "Emergency Medical Technician(EMT) Student" and "Clinical Practice," and 6 pieces of researches were selected, finally. As the result of analyzing the qualitative level of selected research, all the 6 pieces of research subjects(100.0%) were pertinent to level IV(survey research) which is low-qualitative level. As the principal subjects, "Clinical practice experience" got the highest frequency as 6(100%), "Satisfaction of clinical practice" was 3(50%), "Self-efficient, Major satisfaction" and "Stress, Depression, Coping" showed 2 (33.3%), and "Change after clinical practice", "Clinical practice improvement plan" was 1(16.7%) each. From this time on, it is confirmed that the quantitative and qualitative growth in domestic emergency medical clinical practice is necessary. This is expected to contribute to establishing a practical and systematic development plan of clinical practice education.