• 제목/요약/키워드: marketing quality

검색결과 1,835건 처리시간 0.03초

Major Characteristics Affecting the Sensory Quality of Rice Marketed in Korea

  • Jang, Eun-Hee;Kim, Qui-Woung;Kim, Hoon;Kim, Dong-Chul;Lee, Se-Eun;Kim, Sang-Sook
    • Food Science and Biotechnology
    • /
    • 제17권1호
    • /
    • pp.66-71
    • /
    • 2008
  • A total of 284 milled rice (MR) marketed in Korea were analyzed for grading characteristics (head rice, broken kernels, chalky kernels, and damaged kernels%), color characteristics (L-, a-, b-values, and whiteness), protein content (%), and the cooked rice (CR) sensory quality to investigate the key characteristics affecting the overall sensory quality of rice marketed in Korea. Relatively high correlation with the overall sensory quality of the CR was found in color characteristics such b-value of the CR (r=-0.779) and MR (r=-0.545), the a-value of the CR (r=0.513), and the whiteness (r=0.298) of the MR, compared to protein (r=-0.150), and the moisture (r=0.158) contents of the MR and the percentage of head rice (r=0.195). Partial least squares (PLS) regression of the CR b-value with various characteristics of the MR showed that CR b-value was increased with MR b-value effectively, followed by protein content, damaged kernels, chalky kernels, and colored kernels of MR while it was decreased with whiteness and moisture content for the MR.

화장품산업의 관계마케팅 요인과 관계품질이 관계성과에 미치는 영향 (The Effects of Relationship Marketing Factors and Relationship Quality on Relationship Performance in Cosmetics Industry)

  • 김은숙;조경원
    • 보건의료산업학회지
    • /
    • 제7권3호
    • /
    • pp.45-55
    • /
    • 2013
  • Cosmetic products are high value-added ones, and characterized by short life-cycles and income elasticity. Since most cosmetic products are procured through consults with salespersons, it is necessary to have detailed knowledge about basic cosmetics. In this paper, a possible relationship marketing strategy is suggested using the results of examining the effects of relationship marketing factors and relationship quality in cosmetics industry. The findings of this research can be summarized as follows. In order to examine the effects of relationship marketing factors and relationship quality on satisfaction which is a relationship performance, and the willingness to procure it again, this paper executed multiple regression analysis. The typical findings of this paper are as follows. The higher the specialty is, the better the brand image is, the higher customization and trust with customer are, the higher satisfaction and willingness to buy it again get. The analysis of relative influences of sub-factors revealed that trust was the strongest factor. In this paper, by revealing the effects of relationship marketing factors and relationship quality on relationship performance, empirically suggested the results which show the same findings as those of previous researches. This result can be a method to establish systematic education systems in places selling basic cosmetic products and in cosmetics companies.

단체급식업체 내부마케팅에 대한 종사원의 지각과 서비스 제공수준의 영향관계 연구 (A Study on the Influence of the Perception Employees of Contract Foodservice Management Companies have of Internal Marketing on Service Quality)

  • 이연정;이천용
    • 한국식생활문화학회지
    • /
    • 제24권1호
    • /
    • pp.58-68
    • /
    • 2009
  • This study examines the impact of the perception that employees of contract foodservice management companies have of internal marketing on service quality. Questionnaires were delivered to 291 employees employed in foodservice management companies. High perception item of internal marketing was 'value of formula education program' (3.36 points), whereas 'adequate allowance disbursement' (2.62 points) and 'various vacation benefits' (2.66 points) scored low. High service quality items for customers were 'kindness to customers' (3.89 points) and 'willingness to help customers' (3.89 points), whereas 'comprehension of customers' special requests' (3.63 point) and ['meeting customer expectations'] (3.64 points) scored low. The internal marketing conceived by employees of contract foodservice management companies has a positive influence on service quality. The most influential internal marketing variable to affect service quality was 'communication' followed by 'education/environment' and 'fringe benefits/[decisive] delegation'.

중국시장에서의 브랜드 지식 : 한류와 마케팅 믹스가 브랜드자산에 미치는 영향 (Brand Knowledge in China Market : The Effect of Hallyu and Marketing Mix Elements on Brand Equity)

  • 정강옥;지성구;장성
    • 지식경영연구
    • /
    • 제10권3호
    • /
    • pp.81-98
    • /
    • 2009
  • The purpose of this study is to investigate the effect of Hallyu(Korean Wave) and marketing mix elements on brand equity based on the Korean cosmetic brand in China Market. It will provide the constructive suggestions to build Korea brand equity in overseas market through empirical research. At the beginning of this study, in order to analyze the effect of Hallyu and marketing mix elements on brand equity, we studied literature reviews on relationships between brand equity and marketing mix elements, culture, Hallyu and its influences on marketing. And then, we set up the research model, hypotheses and variables. The chosen variables to investigate are price premium, price deals, store image, distribution intensity, advertising, Hallyu, perceived quality, brand loyalty, brand awareness/associations, and brand equity. The results of the study reveal that Hallyu and advertising had a positive influence on perceived quality, brand loyalty and brand awareness/associations, but the other marketing elements had partial influence. All of perceived quality, brand loyalty and brand awareness/associations showed positive effects on brand equity. Additionally, theoretical and managerial implications of brand equity and Hallyu based on the results of this study are discussed. And limitations and future research issues are also presented.

  • PDF

시장조사에서 실험계획에 의한 최적상품 결정에 관한 사례연구 (A Study on the Optimal goods by Using Experimental Design in Marketing Research)

  • 김관래
    • 품질경영학회지
    • /
    • 제15권2호
    • /
    • pp.69-73
    • /
    • 1987
  • The aim of this study is to find out the optimal goods for the marketing research through analysing the factor effecting the marketing survey by using the experimental design method. The decisive effecting factors in relation with the marketing survey were investigated as follows; 1. A row effect (Ai; i = 1, 2, ... n) is the design sorts of woman-clothes bias. 2. A column effect (Bi; i = 1, 2, ... n) is the woman-consumer bias. In this paper the experimental design, execution and statistical analys is were conducted to find out the optimal goods for marketing research.

  • PDF

해운 서비스 질의 결정요인에 관한 연구 (A Study on the determinants of Shipping Service Quality)

  • 신한원
    • 한국항해학회지
    • /
    • 제15권2호
    • /
    • pp.49-59
    • /
    • 1991
  • The purpose of this study was to explore the nature of the relationship between several factors representing shipping service quality enumerated in the service marketing literature and the adaptability to the marketing strategy of container shipping company. An empirical study was carried out to examine not only the determinants of shipping service quality but also its implications to the marketing strategy. The data investigation the determinants of shipping service quality were collected from 35 UK container shipping companies. Factor analysis was carried out to analyze the data.

  • PDF

복합운송업자의 해상운송서비스 질 인식에 관한 연구 - 우리나라 해상화물운송주선인을 중심으로 - (A Study on Freight Forwarders' Perceptions of Shipping Service Quality)

  • 신한원;김성국
    • 한국항해학회지
    • /
    • 제22권2호
    • /
    • pp.65-79
    • /
    • 1998
  • The purpose of this study was to explorei the nature of the relationship between several factors representing shipping service quality enumerated in the service marketing literature and the adaptability to the marketing strategy of container shipping firm. An empirical study was carried out to examine not only the determinants of shipping service quality but also ists implications to the service marketing strategy. The data investigating the deteminants of shipping service quality were collected from Korean Multimodal Company , Shipping Freight Forwarders. Exploratory Factor analysis was carried out to analyze the data.

  • PDF

Consumption Community를 중심으로 한 Marketing Frame의 변화에 관한 연구 (A Study on the Change of Marketing Frame around Consumption Community)

  • 김희삼;조재립
    • 한국품질경영학회:학술대회논문집
    • /
    • 한국품질경영학회 2009년도 추계학술대회
    • /
    • pp.71-75
    • /
    • 2009
  • 인류 사회가 Marketing Society로 발전 진화하면서 전통적인 공동체가 해체되었고 19세기 이후부터는 정치적 종교적 학문적 예술적 차원의 공동체가 등장하게 되었다. 그러더니 최근에는 자본주의나 상업주의가 과거에 파괴했던 공동체가 다시 부활하는 양상을 보이고 있다. 공동체에 기반을 둔 소비문화를 바탕으로 Neo Tribalism이나 Consumption Subculture가 등장하고 있다. 그 사이 Marketing Frame은 Product Marketing에서 Brand Marketing으로 발전해 왔는데 그 Brand Marketing을 다시 Relationship Marketing으로 세분화해 볼 수 있다. 본 연구에서는 Consumption Community를 중심으로 이러한 Marketing Frame의 변화에 대하여 고찰하고자 한다.

  • PDF

The Relationships among Service Quality and e-Marketing with Trust and Loyalty to Brands of Mobile Telephone Operators in Kosovo

  • UKAJ, Fatos;MULLATAHIRI, Vjosa
    • 유통과학연구
    • /
    • 제17권10호
    • /
    • pp.27-39
    • /
    • 2019
  • Purpose - This study explores the relationships between e-Marketing and perceived service quality with brand trust and loyalty towards the brand of mobile telephone operators in Kosovo. Research design, data, and methodology - The conceptual model of four constructs was developed, while each construct consisted of the set of variables measured by using five-point Likert scale. The primary data was collected via an online survey through SurveyMonkey, distributed via Facebook and email. The collected data were cleaned, validated and tested for its consistency through Cronbach's Alpha; ensured that five assumptions of multiple linear regression are met. To assess the relationships between outcome variable and dependent variables of the model, performed the bivariate correlation, simple, multiple linear and hierarchical regression. Results - Perceived service quality has a positive significant effect on brand trust and loyalty. e-Marketing presents moderating direct effect on brand loyalty, and slightly higher effect through brand trust of the mobile telephone operators in Kosovo. Conclusions - The perceived service quality and brand trust are key determinants in achieving brand loyalty in telecommunication industry, followed by e-Marketing as means to creating expectations, delivering on promise to meet customers' perceptions for service quality with a purpose of building trust, that leads to loyalty towards the brands of mobile operators in Kosovo.

The Roles of Health Consciousness and Service Quality toward Customer Purchase Decision

  • TRAN, Tung Anh;PHAM, Ngan Thi;PHAM, Kien Van;NGUYEN, Linh Cam Tran
    • The Journal of Asian Finance, Economics and Business
    • /
    • 제7권8호
    • /
    • pp.345-351
    • /
    • 2020
  • The study investigates how marketing mix factors are mediated by health consciousness and service quality in creating fresh fruit buying decisions of customers in Vietnam. This study employs samples of customers in Vietnam via the survey questionnaire. The authors have used a total of 256 responses that acquired the valid criteria. The compound of data analysis comprises reliability test, validity test, exploratory factor analysis, group analysis and multiple regression analysis to structure the hypothesized model. Respectively, the structural equation model (SEM) is applied to conduct the multiple multivariate equations. By the assumption of causal-effect relationship between independent variables such as marketing mixed factors, and mediator as health consciousness and service quality, which potentially impact on purchase decision; the SEM method is deployed. The results reveal that consumers have paid no attention to the marketing mix factors, but they care much about service quality and health consciousness. Thus, health consciousness and service quality are effective mediators. These findings are new and contribute to the consumer behavior and retail marketing literature. The findings of this study can provide assistance to managers in the given field to understand more easily the consumer behavior about fresh fruits, then improve their own performance.