• 제목/요약/키워드: managerial work

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소방공무원의 고령화 인식정도와 대응방안에 관한 연구(전라남도 소방공무원을 중심으로) (A study on the degree of aging recognition of firefighters and countermeasures(focus on firefighters in Jeollanam-do))

  • 하강훈;김재호;최재욱
    • 한국산학기술학회논문지
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    • 제22권3호
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    • pp.398-407
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    • 2021
  • 국민의 안전을 책임지는 소방공무원은 고령화로 인한 문제점이 예상 되는 직업중 하나이다. 소방공무원의 평균 연령 증가로 인한 고령화는 심각한 사회 문제로 이어질 수 있다. 본 연구의 목표는 전라남도에서 근무하는 다양한 직무의 소방공무원을 대상으로 소방공무원 고령화 인식 정도에 대한 실태를 조사하고, 고령화로 인해 발생할 수 있는 업무상의 문제점 조사 및 분석을 통해 고령화 대비 방안에 대하여 제언하는 것이다. 설문조사 결과, 연령대가 높아질수록 소방공무원의 고령화에 대한 인식 정도가 높아지는 경향을 보이며, 총 근무경력과 내/외근직 근무경력이 높을수록 고령화에 대한 인식정도가 강한 것으로 조사되었다. 소방공무원의 고령화로 인하여 발생할 수 있는 다양한 문제점을 해결하기 위한 방안으로 체력 증진 프로그램 등의 주기적 운영, 현장업무 수행, 직무순환 및 행정부서 등으로의 보직 변경 등의 관리적 방안 마련, 드론이나 로봇 기술을 적용한 첨단 기술을 활용한 소방 활동에 적용 가능한 기술의 도입, 퇴직관리 정책의 수립과 민간취업의 연계 활성화 방안의 마련 등이 있다. 현장 적용성을 극대화 할 수 있도록 정부의 제도적 방안의 마련과 계획적 대비가 반드시 필요하다.

금융시장에서 영업사원의 지각된 평가 공정성과 직무성과 간의 구조적 관계 (Structural Relationship between Salesperson's Perceived Evaluation Fairness and Job Performance in the Financial Market)

  • 이준섭;김지영;이한근
    • 유통과학연구
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    • 제14권12호
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    • pp.141-151
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    • 2016
  • Purpose - Salesperson perceptions of the fairness and accuracy of a performance evaluation system were examined by managerial and professional employees of large organization. The performance evaluation process is central to many personal decisions such as attitude for job and sales performance. This study investigates the relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. The main purpose of this study is to develop and empirically test a comprehensive model of salespersons' perceived evaluation fairness on sales performance. For this purpose, we identified the structural relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. Also we investigate the mediating effects on job satisfaction and organizational commitment between perceived evaluation fairness and sales performance. Research design, data, and methodology - To empirically test these relationships, data were collected by in-depth interviews from sales managers and questionnaire surveys from 300 salespersons who work for sales area (credit card company, insurance company). Demographically, the overall sample was 91.6% female, 77.9% 30s and 40s, and 34% college educated, with an average tenure with their present organizations of 4 years. The questionnaire was composed of total 20 items dealing with frequency, quality, and consequences of perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. To test the research hypotheses, collected data analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - Through extensive and rigorous literature review process of related literature(Perceived evaluation fairness, Job satisfaction, Organizational commitment, Sales performance), research model and research hypothesis was set up. This study obtains the following research results. First, perceived evaluation fairness has a positive effect on job satisfaction, whereas the effects of perceived evaluation fairness on organizational commitment and sales performance did not show statistically significant result. Second, job satisfaction and organizational commitment have complete mediating roles to the relationship between perceived evaluation fairness and organizational commitment, and relationship between perceived evaluation fairness and sales performance. Conclusions - Based on the results, salespersons' perceived evaluation fairness is one of the key independent variable for making high job satisfaction, organizational commitment, and sales performance. Finally the theoretical, managerial implication and research limitations are mentioned in the discussion.

Ergonomic Assessment for Manual Materials Handling of Livestock Feed by Elderly Farmers in Korea

  • Kim, Insoo;Lee, Kyung-Suk;Kim, Kyung-Ran;Chae, Hye-Seon;Kim, Sungwoo
    • 대한인간공학회지
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    • 제34권3호
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    • pp.279-291
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    • 2015
  • Objective: The purpose of the study is to evaluate appropriate weight for aged farmers in manually handling livestock feed in bags using ergonomic methods. Background: In the livestock industry in South Korea, despite the trend of aging of labor manpower, heavy items are still manually handled in many farms. In particular, among stockbreeding works, the handling of feed in bags weighing 25~30kg is reported as a cause of frequent injuries and musculoskeletal system diseases. However, studies on the standard for recommended weight allowed considering the physical characteristics of aged farmers older than 60 years with greatly decreased physical strength and muscle strength are insufficient. Method: To evaluate appropriate weight for handling of heavy livestock feed in bags, physical techniques for measuring recognized levels of physical work loads, the NLE (NIOSH lifting equation) a method that is an observation type technique, and an ergonomic modeling technique to predict compressive force imposed on L5/S1 were used. Subjects who participated in the experiment were organized into two groups of males/females with mean age exceeding 60 years, and lifting tasks were evaluated for nine weight levels. Results: Based on the results of psychophysical measurement, females showed a tendency of more drastic increases compared to males when weight was over 19kg. The results of estimation of regression models for the weight, 18.0 kg ($r^2=0.97$) and 15.3kg ($r^2=0.97$) were evaluated as stable load for males and females, respectively. In addition, both the observation type evaluation and ergonomic model evaluation showed stable loads in a range of 15~18kg. Conclusion: Given the results of the study, the weight of the feed in bags currently distributed to farms can become a cause of not only overexertion but also farm work related disasters such as musculoskeletal disorders and safety accidents. Providing livestock feed in bags weighing not more than 19kg for aged farmers is judged desirable, and managerial improvement for this matter is considered necessary. Application: The results of the present study can be utilized as useful data for institutional improvement of the weight of livestock feed in bags.

Development of Management Guidelines and Procedure for Anthropometric Suitability Assessment: Control Room Design Factors in Nuclear Power Plants

  • Lee, Kyung-Sun;Lee, Yong-Hee
    • 대한인간공학회지
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    • 제34권1호
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    • pp.29-43
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    • 2015
  • Objective: The aim of this study is to develop management guidelines and a procedure for an anthropometric suitability assessment of the main control room (MCR) in nuclear power plants (NPPs). Background: The condition of the MCR should be suitable for the work crews in NPPs. The suitability of the MCR depends closely on the anthropometric dimensions and ergonomic factors of the users. In particular, the MCR workspace design in NPPs is important due to the close relationship with operating crews and their work failures. Many documents and criteria have recommended that anthropometry dimensions and their studies are one of the foremost processes of the MCR design in NPPs. If these factors are not properly considered, users can feel burdened about their work and the human errors that might occur. Method: The procedure for the anthropometric suitability assessment consists of 5 phases: 1) selection of the anthropometric suitability evaluation dimensions, 2) establishment of a measurement method according to the evaluation dimensions, 3) establishment of criteria for suitability evaluation dimensions, 4) establishment of rating scale and improvement methods according to the evaluation dimensions, and 5) assessment of the final grade for evaluation dimensions. The management guidelines for an anthropometric suitability assessment were completed using 10 factors: 1) director, 2) subject, 3) evaluation period, 4) measurement method and criteria, 5) selection of equipment, 6) measurement and evaluation, 7) suitability evaluation, 8) data sharing, 9) data storage, and 10) management according to the suitability grade. Results: We propose a set of 17 anthropometric dimensions for the size, cognition/perception action/behavior, and their relationships with human errors regarding the MCR design variables through a case study. The 17 selected dimensions are height, sitting height, eye height from floor, eye height above seat, arm length, functional reach, extended functional reach, radius reach, visual field, peripheral perception, hyperopia/myopia/astigmatism, color blindness, auditory acuity, finger dexterity, hand function, body angle, and manual muscle test. We proposed criteria on these 17 anthropometric dimensions for a suitability evaluation and suggested an improvement method according to the evaluation dimensions. Conclusion: The results of this study can improve the human performance of the crew in an MCR. These management guidelines and a procedure for an anthropometric suitability assessment will be able to prevent human errors due to inadequate anthropometric dimensions. Application: The proposed set of anthropometric dimensions can be integrated into a managerial index for the anthropometric suitability of the operating crews for more careful countermeasures to human errors in NPPs.

간호사의 고객지향성과 간호업무생산성 (Factors Associated with Customer Orientation and Nursing Productivity)

  • 여아람;이해정;진혜경
    • 간호행정학회지
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    • 제20권2호
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    • pp.167-175
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    • 2014
  • Purpose: The purpose of this study was to identify the levels of customer orientation in nurses whose work experience was between 1 and 5 years and to examine factors associated with customer orientation and nursing productivity. Methods: For this descriptive correlational study, nurses (N=164) were recruited from a University Hospital in B city, from November 1 to 23, 2012. Questionnaires included measures of customer orientation, nursing productivity, organizational commitment, job stress, and turnover intention. Data were analysed with the SPSS/WIN 18.0 program using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and stepwise multiple regression. Results: The mean age of participants was 25 years, 96% were single, and 54.9% had a bachelor degree. Organizational commitment (${\beta}$=.387) and job stress (${\beta}$=.280) significantly explained the variance in customer orientation ($R^2$=15.8). Customer orientation (${\beta}$=.479), education level (${\beta}$=.196), and turnover intention (${\beta}$=-.184) significantly explained the variance in nursing productivity ($R^2$=35.3). Customer orientation was the most important factor in explaining the variance in the nursing productivity. Conclusion: This study highlighted the relationship between customer orientation and nursing productivity. Improving the customer orientation could result in increasing nursing productivity. Future managerial intervention to improve customer orientation is warranted.

내부마케팅 관점에서 본 퇴직예비교육 효과에 관한 연구 (A Study on the Effect of Retirement Education from the Perspective of Internal Marketing)

  • 박주식
    • 경영과정보연구
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    • 제34권5호
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    • pp.149-169
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    • 2015
  • 베이비부머 세대의 은퇴시기가 도래함으로써 퇴직(예비) 종업원들에 대한 기업의 관심이 높아지고 있고 실제 많은 기업들이 다양한 교육지원을 제공하고 있다. 퇴직관련 교육프로그램 지원은 은퇴하는 개인적 차원에서도 중요할 뿐 아니라 현직 종업원 관리차원에서도 중요하다고 할 수 있다. 이에 본 연구는 내부마케팅 관점에서 퇴직예비교육이 현직 종업원들의 직장만족, 퇴직불안, 직무동기부여, 고객지향성에 미치는 구조적 영향관계를 밝혀보고자 하였다. 이러한 연구목적을 달성하기 위해 실제 퇴직예비교육을 제공하고 있는 기업을 대상으로 자료를 수집하여 가설을 검증하였다. 분석결과, 창업교육, 재취업교육, 재테크교육은 종업원의 직장만족에 긍정적인 영향을 미치고, 퇴직불안을 감소시키는 것으로 나타났다. 그러나 여가생활교육은 직장만족과 퇴직불안에 유의한 영향을 미치지 않는 것으로 나타났다. 그리고 직장만족은 직무동기부여에 긍정적인 영향을 퇴직불안은 부정적인 영향을 미치는 것으로 나타났으며 직무동기부여는 고객지향성에 긍정적인 영향을 미치는 것으로 나타났다. 끝으로 이러한 결과에 기반하여 실무적, 이론적 시사점이 제시되었다.

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도서관 업무와 전문사서간의 윤리적 관계에 관한 이론적 고찰 (A study on the professional ethical relationship between librarian and library work)

  • 손연옥
    • 한국도서관정보학회지
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    • 제24권
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    • pp.485-517
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    • 1996
  • The purpose of this study is to investigate typical ethical problems found in the technical and public services areas. The followings are the summary of the study. There are three distinct elements that govern ethical problems. One element is legal laws. The copyright law and the privacy act are exact examples. The copyright law has strong influence on the inter library loan service where the majority requests from the users are reproduction of copies. The privacy act also creates difficulties for librarians. Most requests for circulation records infringe on the privacy of library user. And advance online access systems also violates the privacy of library users. The second element is the code or rules that private organization has created. American Library Association created many statements that regulate the conduct of librarians. The bill of right, the professional code of ethics and policy on the confidentiality of library records have strong implications in the obligation of librarian. In the case of censorship at the selection of library materials, the code is a defensive tool against intellectual freedom. Yet self-censoring are prevailing practice among librarians. The thirds element is the competence of librarians. The analyzed table 3 showed that beside two elements, the rest of matters are competence required by librarians. The one aspect of it is humaneness and the other one is technical aspects. Technical aspect of competence are:(l) managerial and operational ability (2) communication skill (3) leadership (4) structure of knowledge and (5) self developing professionalism. Humanity aspect of competence are:(l) trust(fiduciary relationship) gained by diligence, objective judgement, ability, belief, rationality, integrity, kindness) (2) objectiveness (free from bias) (3) user-oriented consideration (need, interest, equal treatment, information gap) (4) caution in providing information (5) pride and (6) ability to distinguish advice and guidance specially in medical and law library.

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정보보호관리체계를 통한 기업 및 정부 정보보안 강화 방안에 관한 연구 (A Study on Enterprise and Government Information Security Enhancement with Information Security Management System)

  • 박청수;이동범;곽진
    • 한국항행학회논문지
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    • 제15권6호
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    • pp.1220-1227
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    • 2011
  • IT 기술이 발전함에 따라 생활 자체가 지식 혹은 정보 기반 체제로 변화되어 가고 있다. 하지만 IT 기술의 발전 이면에는 사이버 공격 기술을 향상시키고 있으며, 이에 따라 DDoS 대란 등의 사이버 테러가 빈번히 발생하여 주요 자료가 유출되고 있다. 또한 다양한 공격 경로를 통해 정보시스템으로 유입된 악성코드로 인해 기업의 업무 손실 및 정보 자산에 대한 피해가 증가하고 있다. 이러한 환경에서 조직 및 사용자가 보존해야 할 정보 자산을 관리적, 기술적, 물리적 체계를 수립하는 정보보호관리체계를 기반으로 지속적인 점검을 수행하여 조직 내의 위기관리 프로세스가 구축되어야 한다. 또한 제도 및 프로세스의 수립 외에도 악의적인 악성코드가 내부로 유입되는 위협으로부터 내부 자산을 보호하기 위해 정보보호제품을 도입하여야 한다. 따라서 본 논문에서는 정보보호관리체계 및 정보보호제품의 도입 방안을 통해 기업 및 정부 정보보안을 강화하는 방안에 대하여 제안하고자 한다.

건축 프로젝트의 설계시공일괄 수행방식 관리를 위한 프로세스 모델 개발 및 데이터 베이스 구축 방안 (A Process Model for Project Management of Design-Build System and Method for Constitution of Database)

  • 김의석;김창교;이경국;박상준;손보식;전재열
    • 한국건설관리학회:학술대회논문집
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    • 한국건설관리학회 2004년도 제5회 정기학술발표대회 논문집
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    • pp.242-245
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    • 2004
  • 공공 건설사업 발주 정책의 변화 및 대형화, 복잡화되고 있는 건축 프로젝트의 특성에 따라 향후 건설시장은 디자인 빌드 방식의 건설사업이 더욱 증가할 것으로 예상된다. 그러나 디자인 빌드의 증가와 더불어 운영관리 측면에서의 문제점이 나타나고 있다. 디자인 빌드 방식은 일괄사업자가 설계와 시공에 대한 책임을 전담하게 되므로 많은 리스크 요인이 존재하며, 기본설계에서 실시설계를 거쳐 시공단계에 이르는 업무 프로세스가 명확히 규명되어 있지 않아 사업의 진행에 따른 사업 수행자의 일관되고 체계적인 관리가 어려운 실정이다. 이에 본 연구에서는 디자인 빌드 프로젝트의 효과적인 수행을 위한 프로세스 모델을 개발하고, 관련지식의 체계적인 축적 및 활용을 위한 데이터베이스의 구축방안을 제시하고자 한다.

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ERP 기반의 비즈니스 프로세스 재설계 방법 (A Business Process Redesign Method within an ERP Framework)

  • Dong-Gill Jung
    • 한국전자거래학회지
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    • 제7권1호
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    • pp.87-106
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    • 2002
  • The behavioral and dynamic implications of an ERP implementation/installation are, to say the least, not well understood. Getting the switches set to enable the ERP software to go live is becoming straightforward. The really difficult part is understanding all of the dynamic interactions that accrue as a consequence. Dynamic causal and connectionist models are employed to facilitate an understanding of the dynamics and to enable control of the information-enhanced processes to take place. The connectionist model ran be analyzing (behind the scenes) the information accesses and transfers and coming If some conclusions about strong linkages that are getting established and what the behavioral implications of those new linkages and information accesses we. Ultimately, the connectionist model will come to an understanding of the dynamic, behavioral implications of the larger ERP implementation/installation per se. The underlying connectionist model will determine information transfers and workflow. Once a map of these two infrastructures is determined by the model, it becomes a relatively easy job for an analyst to suggest improvements in both. Connectionist models start with analog object structures and then use learning to produce mechanisms for managerial problem diagnoses. These mechanisms are neural models with multiple-layer structures that support continuous input/output. Based on earlier work performed and published by the author[10][11], a Connectionist ReasOning and LEarning System(CROLES) is developed that mimics the real-world reasoning infrastructure. Coupled with an explanation subsystem, this system can provide explanations as to why a particular reasoning structure behaved the way it did. Such a system operates in the backgmund, observing what is happening as every information access, every information response coming from each and every intelligent node (whether natural or artificial) operating within the ERP infrastructure is recorded and encoded. The CROLES is also able to transfer all workflows and map these onto the decision-making nodes of the organization.

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