1 |
Kwon SJ, Joo SH. A study on the proportion of functional areas in the ward of general hospitals. Journal of Korea Institute of Healthcare Architecture. 2011;17(4):49-55.
|
2 |
Gwak SJ. Study on the effect of the internal marketing on the customer orientation, job satisfaction and turnover intention of customer service representatives in the call center [dissertation]. Gwangju: Chonnam National University; 2008.
|
3 |
Jo KJ. The effects of organizational culture and leadership style on the organizational effectiveness and customer-oriented behavior in the nursing department of a university hospital [master's thesis]. Seoul: Yonsei University; 2006.
|
4 |
Ko YK, Kim BJ. An analysis nurse staffing level and nursing performance in the general unit. Journal of Korean Academy of Nursing Administration. 2008;14:413-420.
|
5 |
Yoon JA, Lee HJ. Internal marketing, job stress, organizational commitment and turnover intention in nursing organization. Journal Korean Academy of Nursing Administration. 2007;13:293-301.
|
6 |
Jeong JH. Structural equation modeling on nursing productivity of nurses in a hospital [dissertation]. Seoul: Chung- Ang University; 2008.
|
7 |
Coomber B, Barriball KL. Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: A review of the research literature. International Journal of Nursing Studies. 2007;44:297-314. http://dx.doi.org/10.1016/j.ijnurstu.2006.02.004
DOI
ScienceOn
|
8 |
Cox KB. The effects of unit morale and interpersonal relations on conflict in the nursing unit. Journal of Advanced Nursing. 2001;35:17-25. http://dx.doi.org/10.1046/j.1365-2648.2001.01819.x
DOI
|
9 |
Jang KS. A study on establishment of clinical career development model of nurses [dissertation]. Seoul: Yonsei University; 2000.
|
10 |
Lee HB, Lee SC. A study on impact of job stress for customer orientation: In case of public servants for both Daegu Metropolitan City and Gyeongbuk-do. The Korean Journal of Local Government Studies. 2012;16:289-305.
|
11 |
Park J-S, Ahn S-N. Relationships of police officer's emotional labor, job stress and customer orientation. Journal of Korean Public Police and Security Studies. 2012;9:49-70.
DOI
|
12 |
Doo EY, Lim JY, Seomun GA, Kim IA. An analysis of nurse's perception of internal marketing activities affecting on nurse's turnover intention, nursing task performance and nursing productivity. Journal of Korean Academy of Nursing Administration. 2005;11:1-12.
|
13 |
Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: A multiple- item scale for measuring consumer perceptions of service quality. Journal of Retailing. 1988;64:12-40.
|
14 |
Moon HJ. Influence of organizational culture, service oriented culture, and cultural strength on customer orientation of hospital employees [master's thesis]. Gimhae: Inje University; 2003.
|
15 |
McNeese-Smith D. Increasing employee productivity, job satisfaction, and organizational commitment. Hospital Health Service Administration. 1996;41:160-175.
|
16 |
Lee H-J. Predictors of job performance, work satisfaction, and productivity among Korean hospital nurses. Journal of Korean Academy of Nursing. 2001;31:571-581.
DOI
|
17 |
Mowday RT, Steers RM, Porter LW. The measurement of organizational commitment. Journal of Vocational Behavior. 1979;14:224-247. http://dx.doi.org/10.1016/0001-8791(79)90072-1
DOI
|
18 |
Kim JH. Analysis of the clinical nurses' organizational commitment and relating variables. Journal Korean Academy of Nursing Administration. 1996;2:125-138.
|
19 |
Gray-Toft P, Anderson JA. The Nursing Stress Scale: Development of an instrument. Journal of Behavioral Assessment. 1981;3(1):11-23.
DOI
ScienceOn
|
20 |
Kim MJ. Relationship between leadership style of nurse managers and turnover intention of hospital nurses [dissertation]. Seoul: Seoul National University; 2011.
|
21 |
Darby DN, Daniel K. Factors that influence nurses' customer orientation. Journal of Nursing Management. 1999;7:271-280. http://dx.doi.org/10.1046/j.1365-2834.1999.00129.x
DOI
|
22 |
Hinshaw AS, Atwood JR. Testing a theoretical model for job satisfaction and anticipated turnover of nursing staff. Nursing Research. 1985;34:384.
|
23 |
Yoon S-J, Park J-W, Choi D-C. A study of the effects of service orientation on business performance of medical service providers. Journal of the Korea Service Management Society. 2004;5:135-155.
|
24 |
Kim KH, Kim KS, Kim DL, Kim JH, Kang SH. Brand equity in hospital marketing. Journal of Business Research. 2008;61: 75-82. http://dx.doi.org/10.1016/j.jbusres.2006.05.010
DOI
|
25 |
Bellou V. The role of learning and customer orientation for delivering service quality to patients. Journal of Health Organization and Management. 2010;24:383-395. http://dx.doi.org/10.1108/14777261011064995
DOI
|
26 |
Hwang EN. The effect of service scape on service orientation and productivity improvement of employees-Focused on the Korean rib specialty stores [dissertation]. Suwon: Kyonggi University; 2009.
|
27 |
Hsu CP, Chang CW, Huang HC, Chiang CY. The relationships among social capital, organisational commitment and customer- oriented prosocial behaviour of hospital nurses. Journal of Clinical Nursing. 2011;20:1383-1392. http://dx.doi.org/10.1111/j.1365-2702.2010.03672.x
DOI
|
28 |
Kang HL. A study of occupational satisfaction, stress and customer orientation of upper-scale general hospital nurses. Korean Academic Society of Occupational Health Nursing. 2010;19:268-277.
|
29 |
Choi KW. A study on the effects of nurses' organizational commitment and job satisfaction on their customer orientation: Focused on the nurses working for a general hospital in the northern part of Gyeonggi-do [master's thesis]. Seoul: Kyung Hee University; 2009.
|
30 |
Hong IK. Nurse's customer orientation & influential factors [master's thesis]. Seoul: Kyung Hee University; 2011.
|