• Journal of Korean Academy of Nursing Administration
• /
• v.12 no.3
• /
• pp.373-384
• /
• 2006

Purpose: This is a pilot study to identify patient safety risk factors and strategies for patient safety management perceived by nurses. Methods: Data were collected and analyzed with an open questionnaire from April to May 2005, targeted on 100 nurses working in two hospitals. The issues were 'what are risk factors for patients, nurses, and other medical practitioners? How do they prevent with the aftermath of risk factors, causes of incidents?' For data analysis, types and frequency of risk factors were worked out, using the Australian Incident Monitoring System Taxonomy. Results: The types of patient safety risk factor perceived by nurses were as follows ; therapeutic devices or equipment, infrastructure and services (29.5%), nosocomial infections (16.3%), clinical processes or procedures (15.4%), behavior, human performance, violence, aggression, security and safety (12.2%), therapeutic agents (9.7%), injuries and pressure ulcers (8.7%), logistics, organization, documentation, and infrastructure technology (5.6%). Strategies for patient safety included training of prevention of infection, education about safety management for patients and medical professionals, establishment of reporting system, culture of care, pre-elimination of risk factors, cooperative system among employees, and sharing information. Conclusion: These results will be used to provide evidences for patient safety management and educational program.

• Asia-Pacific Journal of Business
• /
• v.9 no.3
• /
• pp.11-24
• /
• 2018

We develop the success factors model including research hypotheses in the restaurant service industry. The research model in this study was tested on survey data collected from 282 restaurant owners. In this study, we tried to identify the success factors of the restaurant service industry and analyze the relationship between those success factors and business performance. Especially, we analyzed the impact of success factors on business performance being moderated by the restaurant type and location. Through the analysis of the research model, it is shown that operation management and customer relationship management and so on play an important role in the improvement of business performance. In addition, we found that the impact of the success factors on business performance is moderated by the restaurant type and location. A limitation of our study is the sampling. Franchise restaurants will need to be included in future studies. We expect that our research will help start-up restaurant managers to get useful insights to better manage their own businesses. Although the study on the success factors of the restaurant service industry is very important, there are few researches on that in Korea. Therefore, this study can give new insights on how the restaurant owners do business in the restaurant service industry.

• Journal of Sport and Applied Science
• /
• v.5 no.1
• /
• pp.11-15
• /
• 2021

Purpose: Swimming industry is improving faster than the other types of sport industries and populations of participating swimming are promptly increasing. Lack of recognition of fire safety in swimming facilities is issues related-studies has only recently begun to pay attention. This study is to review and extract fire safety factors for managing swimming pool. Research design, data, and methodology: The study reviewed related-ordinances, governmental documents, and studies discussing safety management of sport facility. Given the literature review, the study produced an initial construct presenting items and factors including fire safety elements and experts' review were conducted to ensure conceptual validity. Finally, the study generated the final factors and subitems representing fire safety elements for swimming pool management. Results: The study confirms factors and elements as follows: the study identifies fire safety equipments as first factors presenting fire extinguisher' place, its proper run, check list and so forth, Second factor is warning system including fire warning equipment, its proper operation, sprinkler and its proper operation, switch and lamp of emergency panel and their proper run and so on. Third factor is evacuation system including a fire exit, exit sign, broadcasting equipment, and their proper operation, and so on. The other factors are an electronic equipment and its subelements, gas management including safety management of LPG, gas valve, pipe, and fire prevention facility including a fire door and its proper operating. Conclusions: Regarding safety management of swimming pool, further discussions and implications were made, and future directions for related-studies were discussed.

• International conference on construction engineering and project management
• /
• 2007.03a
• /
• pp.398-406
• /
• 2007

Constructing high buildings is a global trend, and skyscrapers for residing are also increasing. But a period of works for finish construction is different depending on a company while a period of works for frame construction of skyscrapers for residing in the country is regular when considering a difference of a method of construction, and the increase of repeated construction for high buildings and number of related process for finish construction are stressing the importance of improving productivity through construction management and plan for works. Because there are many compositive factors affecting productivity other than technical factors, we should intensively study the way of improvement and prevention preferentially through analyzing factors affecting productivity. So in this study, we present important management factors for making systematic strategy and plan for improvement of productivity by finding factors affecting productivity depending on the degree of importance unifying factors affecting productivity of plan factor(internal factor of construction process) and management factor(outer factor of construction process).

• International conference on construction engineering and project management
• /
• 2009.05a
• /
• pp.1515-1520
• /
• 2009

Objective of Urban regeneration project is a recovery of urban utilities through a physical, environmental, cultural, industrial and economic regeneration. The current paradigm of urban regeneration is not a simple redevelopment as physical redevelopment or improvement. Urban regeneration project is an overall development including a central commercial capacity and business capacity for administration and management, cultural facilities, sightseeing, a residential area. So Urban regeneration project include a various project. Project management of Urban Regeneration project is widely different with general project management. For that purpose, this research would offer to contribute the success factors of urban regeneration project for successful project. For offering these, this research analyzed the properties of urban regeneration project and success factors of construction project by reviewing a literature. The principal characteristics are variety objectives of each district of urban regeneration project, a diversity of stakeholder's objectives and complex structure of stakeholders, an unstructured decision-making system, a lack of plan for business cooperation. We abstracted factors for urban regeneration from brainstorming and verification by experienced experts. We suggest 2 factors related to achieving a goal effectively and 10 factors related to progress of urban regeneration project efficiently.

• Korea Journal of Hospital Management
• /
• v.1 no.1
• /
• pp.21-36
• /
• 1996

The purpose of this study is to evaluate the level of fixed assets management of the factors affecting its management level. The surveyed data were gathered from 105 general hospitals among 263 general hospitals nationwide. The level of fixed assets management was measured by 11 dimensions of assets management. The results were as follows : 1. According to general characteristics of hospitals, the management level of public hospitals and corporatized hospitals was better than that of private hospitals. The management level was better as increasing beds. 2. In the structural characteristics of assets management, the management level of the hospitals which had the responsible person for assets management was better than that of the hospitals which had not. 3. In the operating characteristics of assets management, the hospitals that conducted education for the job had better level of assets management that did not it. The hospital that the discard of assets was decided by engineering department or management department were better in management level than the hospitals that it was decided by user department. The management level of hospitals which were computerized for assets management was better. 4. In the full model, the most factors affecting the level of assets management were the factors that were characterized by operation pattern of assets management, and the operating characteristics of assets management were explained to 23.1% of total 45.7%. Conclusively, the level of assets management was mostly affected by the operating characteristics of assets management which were education for the job, discard decision not by user department, computerization for assets management. Therefore, hospitals perform education of the job, discard decision by engineering or management department, and computerization for better level of fixed assets management

• Korea Journal of Hospital Management
• /
• v.23 no.4
• /
• pp.1-14
• /
• 2018

Purpose : Customers with loyalty are very important to hospitals for sustainable growth in their medical market. Individuals with loyalty are likely to visit same hospital repeatedly when they need medical services. This study was to identify factors associated with selection of specialty hospitals among customers with loyalty. Methods : The subjects of this study were 735 inpatients in 22 specialty hospitals in 6 designated fields(joints, spine, colorectal-anal, obstetrics and gynecology, ophthalmology, otolaryngology). Customer types classified as customers with high loyalty, neutral customers, and customers with low loyalty according to net promoter score(NPS). Factor analysis was conducted to classify 22 hospital selection factors into some similar properties. Logistic regression analysis was conducted to confirm the selection factors related to loyal customers. Findings : Most of specialty hospitals received high NPS of 8 points or higher in all the designated fields. Five factors associated with selection of specialty hospital are (1) hospital facilities and convenience, (2) trust in doctor and hospital, (3) rapidness of treatment, (4) hospital awareness, and (5) accessibility. As a result of logistic regression analysis, selection factors related to loyal customers were 'hospital facilities and convenience', 'trust in doctor and hospital' and 'rapidness of treatment'. Differences in the degree of importance of three selection factors by customer types appeared for each designated field. Practical Implications : This study confirms the high level of patient experience among inpatients of specialty hospitals. Factors associated with selection of hospital among inpatients with loyalty are 'facilities and convenience of hospitals', 'trust of doctor and hospital' and 'rapidness of treatment'. This study will be meaningful as basic data to systematically enhance the roles and functions of the health care system and to provide securing competitiveness according to designated fields in the management aspect of specialty hospitals.

• Journal of Digital Convergence
• /
• v.16 no.6
• /
• pp.63-73
• /
• 2018

The purpose of this study is to investigate the influence of KMS(Knowledge Management System) on the performance of KMS by setting the factors affecting KMS 's management performance as knowledge information factor and management factor. And the moderating effect of evaluation and compensation on knowledge information factor, management factor and management performance. As a result of the analysis, it was analyzed that the knowledge information factor set by the knowledge adaptability, the reliability of knowledge information, and knowledge management process affects the definition of management performance. Among the management factors, organizationalization and cooperation factors influence definition Respectively. In the results of verifying whether assessment and compensation play a moderating role, it is found that knowledge compatibility of knowledge information factor, reliability of knowledge information, support of knowledge management process, knowledge sharing activity of management factor, cooperation has played a moderating role in business performance.

• Korea Journal of Hospital Management
• /
• v.19 no.3
• /
• pp.11-28
• /
• 2014

This study, targeting Korean tertiary hospitals and general hospitals, aims to analyze how value chain model in health and medical institution suggested by Duncan and else influences on hospital management. A survey was conducted to verify the actual proof analysis of this study model. 880 questionnaires were distributed to entire 88 hospitals and 739 copies were returned from 76 hospitals. This study mainly consists of three steps to analyze the effect value chain activity has on management performance of general hospitals. For the first step, we analyzed the effects service delivery activity has on management performance. For the second step, we analyzed the effects service support activity has on management performance and for the third, we analyzed the effects interaction between service delivery activity and service support activity has on management performance. The main results of this study are as follows. First, in terms of the management performance of scale, the factors which influenced on daily charge of outpatient were service activity before treatment, at the moment of treatment and value chain activity, while more important factors in daily charge of inpatient were organizational culture, organizational structure and value chain activity. In terms of management performance of quality, the factors which influenced on the first medical examination rate of outpatient were service activity before, at the moment of and after treatment, while activity at the moment of treatment, organizational structure, and value chain activity which is interaction were more important factors in average length of stay. In terms of non-financial performance, the management performance factors which influenced on job satisfaction were service activity at the moment of, after the treatment and value chain activity, while organizational culture, strategy resources and value chain activity which is interaction were more important factors in job commitment. Secondly, all the service support activity, service delivery activity and value chain activity had statistically significant effect on management performance. Among the three factors, service support activity had relatively high effect than others.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.40 no.1
• /
• pp.185-198
• /
• 2015

This study drew performance management factors analyzed a causal link between acceptance and satisfaction of performance management to present the method for promoting acceptance on the performance management system that most of the public enterprises, government-affiliated organizations are implementing. To achieve this, qualitative analysis and quantitative analysis were conducted in parallel through in-depth case studies and surveys. The results of this study are as follows. First, the analysis of the performance management factors with preceding studies shows that performance management indicators, performance management operations and performance management communications. Second, from the causal relationship of performance management factors affecting performance management acceptance reveals that performance management operation has statistical significance. Third, the analysis of the effect of performance management factors on the management satisfaction shows that operation and indicator of the performance management have statistical significance and reflecting the performance indicators to business, adequacy of target level, training, system support and CEO's Leadership have been revealed as important variables to the management satisfaction. Fourth, the result of the analysis on casual connection between acceptance and satisfaction of the performance management shows that improving management acceptance has a direct impact on satisfaction because performance management receptiveness were deemed statistically significant. Fifth, the result of the in-depth case studies on improving performance management acceptance shows that public enterprises have been putting in an effort to design indicators and try to encourage internal member's involvement during the monitoring and evaluation. The quantitative analysis based on survey has turned out that performance management operation and performance management indicators have statistical significance. The qualitative analysis by in-depth analysis shows that public enterprises put a lot of effort to performance management indicators and communication between internal members. As a result, commitment to performance management operation is required to improve the performance management acceptance. In other words, a detailed implementation plan for training, information system support, and CEO's leadership has to be established and ought to be pushed.