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Customer Loyalty and Logistics Service Performance in Maritime Transport : A Literature Review and Conceptual Model

  • Jang, Hyun Mi;Kim, Sang Youl
    • Journal of Navigation and Port Research
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    • v.36 no.9
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    • pp.753-761
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    • 2012
  • To achieve a differential advantage over competitors and protect their long-term interest, shipping lines have striven to find ways to maintain an ongoing relationship with shippers which can be achieved by attaining their loyalty. The benefits of loyal shippers are potentially huge in that they generate long-term revenue streams as well as provide cost savings as compared with attracting new shippers. Logistics service provided by shipping lines is identified as one of the effective tools for building customer loyalty. However, in a review of the literature none of the studies examine how logistics service creates customer loyalty, particularly between shipping lines and shippers. Consequently, the overarching purpose of this paper is to extend knowledge on logistics service performance and its relationship with customer loyalty in the unique context of maritime transport by proposing a new conceptual model based on an extensive literature review. The major contribution is to offer a new insight into the complex relationships between those 'soft' concepts in the context of maritime transport.

Review of Quick Response: Investigation on its Fundamental Role of Supply Chain Collaboration

  • RYU, Chungsuk
    • Journal of Distribution Science
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    • v.17 no.9
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    • pp.5-13
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    • 2019
  • Purpose - This study investigates the key features of Quick Response as the fundamental form of supply chain collaboration by reviewing the selected past studies. Based on the findings from the literature review, this study provides the guideline for future researchers and business practitioners who search for more advanced collaboration programs. Research design, data, and methodology - This study conducts the literature review on the past studies that had researched Quick Response. The selected studies are analyzed in terms of how to represent Quick Response in the models and which issue to address. Results - This study finds that the past studies lack a unified concept of Quick Response, and they fail to provide the consistent guideline on how to run this program in practices. The literature review also shows that only a small number of research issues has been addressed by most researchers. Conclusions - On the purpose of figuring out the real value of Quick Response, this study suggests that future studies apply its extensive application to the entire supply chain system. This study also shed light on the potential of Quick Response to be a more advanced supply chain collaboration program with additional collaborative functions other than information sharing.

Reflections of Libraries and Librarians in Korean Children's Literature (우리나라 창작동화에 나타난 도서관과 사서)

  • Woo, Yun-Hee;Kim, Jong-Sung
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.1
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    • pp.277-298
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    • 2014
  • The purpose of this study is to examine the images of libraries and librarians in Korean children's literature. For this purpose, fourteen children's fictions that the main background is library are analyzed. Library's role appeared in the children's fictions is focused on reading books. In the children's fictions, librarians are usually women and described as friendly and active people. And their role is shown as strongly committed to children's reading activities. Library services and activities for information literacy education and cultural development of children is hardly reflected in the fictions. It implicates that the libraries and librarians in children's literature is very reflective of those in the real world.

A Literature Review of the Type and Cooking Methods for Gwapyeon during the Joseon Dynasty - with a focus on Euigwe and old literature - (조선시대 과편의 종류 및 조리방법에 대한 문헌적 고찰 - 의궤와 고문헌을 중심으로 -)

  • Oh, Soon-Duk
    • Journal of the Korean Society of Food Culture
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    • v.28 no.1
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    • pp.1-11
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    • 2013
  • This study examined the prevalence of the traditional fruit preserve, gwapyeon, recorded in 10 royal palace studies and 10 old literature reports on the Joseon dynasty (1392-1909). A total of 62 papers presented the Gwapyeon kind in the documents of the Joseon dynasty. The protocols of the court of the Joseon Dynasty and old literature discussed the Gwapyeon as follows: Nokmalbyeong (ohmijapyeon) 22.5%; aengdupyeon (櫻桃片) 14.5%; salgupyeon (杏) and bokbunjapyeon (覆盆子) at 11.3% each; beojjipyeon and mogwapyeon (木瓜) at 8.1% each; sansapyeon (山査) and chijapyeon at 6.5% each; duchungpyeon (杜沖) 4.8%; and deuljjukpyeon, saenggangpyeon (薑), daechupyeon (棗) and yujapyeon (柚子) at 1.6% each. From "Junghae-Jungraeeuigwe (丁亥整禮儀軌)" (1827) to "Junghae-Jinchaneuigwe (丁亥進饌儀軌)" (1887) called nokmalbyeong (菉末餠). "Sinchuk-Jinchaneuigwe (辛丑進饌儀軌)" (May 1901) renamed the ohmijabyeong (五味子餠). "Sinchuk-Jinyeoneuigwe (辛丑進宴儀軌)" (July 1901), the assorted-sulsilgwa (各色熟實果 ) were included in the ohmijabyeong. "Imin-Jinchaneuigwe (壬寅進饌儀軌)" (April 1902), The ohmijabyeong (五味子餠) and assorted-sulsilgwa (各色熟實果) was used and a mixture of "Imin-Jinyeoneuigwe (壬寅進宴儀軌)" (November 1902) included the assorted-sulsilgwa (各色熟實果).

Performance Management for Nursing Organization Using Data Envelopment Analysis: Literature Reviews and Usage Strategies (자료포락분석을 이용한 간호조직 성과관리: 문헌 분석과 활용 전략)

  • Lim, Ji Young;Ko, Gug Jin;Lee, Hyun Hee;Park, Yeon Hong;Yang, In Ja;Choi, Yun Jeong
    • Journal of Home Health Care Nursing
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    • v.22 no.1
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    • pp.59-68
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    • 2015
  • Purpose: The purpose of this study was to analyze nursing research using data envelopment analysis and suggest directions for future research. Methods: We established -criteria literature search. e reviewed 45 from RISS, KISS, National assembly library and NDSL DB. Data were collected on December 17, 2013. developed analytic framework of literature reviews using Yun's study. This framework had 8 items related to approach of data envelopment analysis. Results: literature established -criteria. Average numbers of input and output variables were 2.4 and 4.2, respectively. All selected research conducted efficiency analysis, analysis, and inefficiency analysis. However only 3 research. Conclusion: he results of studysuggest that data envelopment are needed to enhance efficiencies of nursing organization as follows individual nurse's profiling to develop customized performance management plans; patient centered nursing interventions; and financial performance financial reports.

A Study on the Restoration of Men's Headgear - focusing on hats - (남자(男子) 헤드기어(headgear) 제작(製作)에 관(關)한 연구(硏究) - 햇(hats)을 중심(中心)으로 -)

  • Kim, Kyung-Hee;Mun, Yun-Kyeong
    • Journal of Fashion Business
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    • v.8 no.2
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    • pp.116-125
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    • 2004
  • In the history of western costume, women's hairstyle and headdress have been fluently studied but men's headgear has not. To study and manufacture headgear designs and details, which indicate varieties in forms and ornaments, can be utilized for the fashion currently in vogue. Purpose: the purpose of the study is to investigate one of the headgear, the hat in terms of shift in design and manufacturing method, and to study through manufacturing in order to do a literature review by era and to provide information as the source in new design. Study method and scope: Like previously manufactured and presented bonnet of women's headdress or headgear, the hat in the study was manufactured on the basis of literature review and portrait analysis. Target era is from the late 16th century to the early 17th century when the hat was used. The hat to be manufactured was selected by investigating the details such as hair style and hat features using literature. The pattern of the selected hat was analyzed, and velvet, silk, and wool were used as the materials as in the literature. Ornaments used similar things as in the photos.

Problems of Mobile Voting and System Requirements for the Solutions: Literature Review and Internet Survey (모바일 투표의 문제점 및 이를 극복하기 위한 모바일 투표 시스템 요구사항 - 문헌 사례 연구와 인터넷 설문 중심으로)

  • Choi, Jong Myung;Kim, Na Young;Ha, Sang Bok;Im, Yang June;Son, Young Woo;Kho, Hyung Dae
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.9 no.1
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    • pp.33-42
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    • 2013
  • Mobile voting has been considered as a promising technology, but it has not been used widely or popular enough in the world. We think this situation is caused by immature technologies of mobile voting and no agreement among people in our society. In this paper, we reviewed literature on electronic voting systems in order to find out technical issues on mobile voting system, and we also surveyed people's opinions via the Internet in order to understand what they worry about mobile voting. From the literature review, we understand that the existing electronic voting systems did not consider security, robustness, and reliability issues enough. From the survey, we also get to know that people worry about "manipulation of the result of mobile voting" mostly. Our work can help researchers on mobile voting to consider the ways or technologies that convince people of the reliability of mobile voting.

A Systematic Literature Review Towards Service Oriented Architecture Adoption from 2009 to 2015

  • Niknejad, Naghmeh;Ghani, Imran;Hussin, Ab Razak Che;Jeong, Seung Ryul
    • International journal of advanced smart convergence
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    • v.7 no.3
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    • pp.79-91
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    • 2018
  • Service Oriented Architecture (SOA) has appeared as an absorbing architectural approach that empowers the available systems to reveal their performance in the act of services, without creating important changes to the systems. This approach, due to its flexibility of adoption, has been widely recognized as an appropriate approach for implementing in organizations by many scholars and practitioners. Though, there are many studies that depict success factors of SOA; at the same time a few minor cases of failure has also been reported in the literature. In spite of the availability of rich material on SOA (in general), there is no systematic literature review on the potential aspect of SOA adoption factors. Hence, this article presents a systematic review of existing studies related to the SOA adoption and its success and failure factors from 2009 to 2015. The principle purpose of the study is to bring forward the existing issues and share our findings with researchers. Moreover, the findings of this paper would help IT experts in organizations to concentrate on the key factors highlighted in this study, so that they could decide whether it is advisable to adopt SOA or not in their context.

A Practical Application of "Writing" Hypertext Literature in the English Education of the Elementary School

  • Oh, Sei-Chan
    • English Language & Literature Teaching
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    • v.11 no.2
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    • pp.19-34
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    • 2005
  • Hypertext raises question to general assumptions about our conventional conceptions of education. In this essay, three kinds of learning-models are presented by the application of "writing" hypertext literature to the English education of the elementary school. These models, which I call the "scene-centered" system, give knowledge to learners in non-linear, non-sequential structure. The term "scene" is a single concept or idea composed of a single sub-text, which is to be made by the group of students. This system is focused on the collaborative composition of students. Students, by generating sub-texts and connecting texts, perform the educational activities to expand the source text. The "scene-centered" system is, to put it into a Barte's term, a "writerly text." But in order to "write," "reading" should be accompanied. So, this system is a learning model in which writing and reading are carried on simultaneously. In all the process, students play a role of multi-user, with three access rights: read, write, and annotate. So, students making use of hypertext systems will act as reader-authors. And teachers will take the new role in collaborative writing environment. No longer the central authoritarian evaluator, they will become consultants, co-writers, coaches of their students.

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A Study on the Formation of Bangryeong in the Joseon Dynasty (조선시대 방령옷 형태 연구)

  • Kim, Suk-A;Choi, Kyu-Soon
    • Journal of the Korean Society of Costume
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    • v.61 no.7
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    • pp.17-34
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    • 2011
  • This study examined how Bangryeong(方領) had been changed from ancient times in China to the Joseon dynasty[朝鮮] in Korea by analyzing Bangryeong in literature, relics, paintings, etc. Based on this, we also analyzed the form of Bangryeong itself and clothes with Bangryeong using excavated relics from the Joseon dynasty. First, from early Chinese literature, it was confirmed that meaning of "Bangryeong" was a collar attached straight to a garment so that if the garment is put on with the fronts intercrossed with each other the back neck part of the collar is naturally squared. Second, from literature in the Joseon dynasty, it was confirmed that the meanings and forms of Bangryeong were diversified and had different characteristics throughout different time periods. Different from its original meaning in China, Bangryeong came to mean an intentionally designed square shape. Third, Bangryeong from the Yuan(燕) and Ming(明) Dynasties were found among relics excavated in China. Bangryeong from Yuan was Cheolik[帖裏] worn by men, and Bangryeong from Ming was found in women's dresses. Fourth, Bangryeong relics from the Joseon dynasty examines its form in detail. Bangryeong was found in various forms of clothes, and this was consistent with findings from literature review.