• Journal of Korean Library and Information Science Society
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• v.42 no.2
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• pp.343-362
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• 2011

The purpose of this research was to derive a expansive curriculum management measure by analyzing the curriculum on the field of library and information service. To fulfill this goal, five major South Korean universities and four major US graduate schools were selected for comparison of the curriculum on information service. In addition, the research analyzed the required examination subjects for the employment of librarians of public library. The comparison was conducted to comprehend the curricular contents of an academic information service; the latter was to identify the curricular contents of information service required by the libraries. the analysis showed that the field of academic information service included the knowledge on the information source of each area(collection development, subject bibliography, etc.) and the knowledge on user analysis(information service, user-study, reading guidance, etc.) Moreover, the employment requirement of the manager-level national examination demanded a comprehensive knowledge on information service theories, subject sources and users. The findings confirmed the need to strengthen the special subject service education in the information service curriculum.

• Journal of the Korean Society for information Management
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• v.34 no.3
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• pp.67-87
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• 2017

This study aims to investigate the effects of college students' library satisfaction on college life satisfaction. In order to test this relationship, two surveys were conducted involving 360 college students at two universities in Seoul. The results of the first survey show that after controlling for the educational service satisfaction and facilities satisfaction, there is a significant influence of college students' library satisfaction on college life satisfaction. The second study added variables for the three components of library service quality (librarian service quality, library resources and service quality, and library facilities and environmental quality). The results of the second survey show that there is a significant influence of library service quality on college library satisfaction, and again a significant influence of college students' library satisfaction on college life satisfaction. Moreover, the results of two group analysis show that the influence of college library satisfaction on college life satisfaction is stronger in high usage group than low usage group. The theoretical and practical implications of this study are discussed.

• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.321-339
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• 2004

The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials fur future public library evaluation.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.1
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• pp.119-139
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• 2012

Due to the inferior condition of local library reference service, an air of indifference about users, and the increase in Internet resources, cooperative reference service in domestic libraries tend to be stagnant. The increase in Internet resources was reconsidered, aside from traditional library reference service, based on question and answer service. It shed new light on the importance of indirect service, which is focused on reliable knowledge base construction. This study analyzed cooperative reference service, which is managed by the Japanese Diet library that pursued indirect service contrary to ours. Based on that, it suggested a new takeoff possibility for Korean cooperative reference service.

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.93-120
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• 2005

The purpose of this study was to delve into literature of library service quality, including recent studies on the same theme, and to suggest what types of major issues there were and what should be studied in the future. Specifically, the concept and characteristics of service quality, service quality models, service determinants (outcome variable), user satisfaction and e-service were discussed. Articles on the quality of information service, like library-related LibQual, were examined, and it's attempted to make a comprehensive review of studies on service quality and to introduce major international studies on same issues. Finally, what future research efforts should focus on in each field was presented.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.315-329
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• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.181-202
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• 2007

Academic libraries are at a turning point. Historically academic libraries were the natural destination for students, faculty, and researchers seeking information. These users came to the library by default. Academic libraries served as the repository for published information as well as the intermediary for acquiring material from the outside world. In this study, suggested are directions of academic library websites construction and current techniques related library 2.0 that could be applied digital information system of academic libraries. And discussed the recent status, problems and future directions of scholarly information service through websites supporting lecture and research prefect activities for faculties in Korean university libraries.

• Journal of Korean Library and Information Science Society
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• v.50 no.3
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• pp.261-291
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• 2019

In the rapidly changing information environment, users' information needs are diversified, and the necessity for libraries to provide customized curation services away from traditional services is increasing. Although the Second University Library Promotion Plan (2019~2023) mentions user-centered customized services, it is difficult to implement customized curation services in the current university library situation. Therefore, this study examined the theory and case of gamification applied to various fields inside and outside the library to apply gamification to the library, suggested MDA+ and found the junction with library curation service, and built gamification-based curation service prototype for job roadmap in university library. Finally, implications were drawn through verification of field experts.

• Journal of Information Management
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• v.40 no.2
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• pp.47-70
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• 2009

This study is a exploratory research to develop standard measurement for service quality of public libraries through extracting common factors for them. It suggests that service quality of public libraries can be divided into three primary dimensions interaction of personnel, library resources and programs, physical environment and facilities and each dimensions be several sub-dimensions. It also suggests a third-order factor mode for public libraries' service quality based on the above dimensions and testifies it through exploratory factor analysis and confirmatory factor analysis.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.369-391
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• 2018

The purpose of this study was to develop a measurement scheme that assesses organizational performances in library department unit level by applying PCSI model, a Public-service Customer Satisfaction Index. Specifically, this study adopted the Antecedent Model, a component of the PCSI's three-part model, that consists of a total of 12 service quality indices. The study selected a large-scale library as a case to analyze and design a method. We analyzed the library's organizational missions and goals set by each of its six departments, and then mapped them with each of the 12 service quality indices. This mapping was further developed as a work analysis scheme of the library and as a measurement tool. A total of 341 library users participated in a survey that was designed to assess 12 service quality indices. As a result service quality was measured for each index, which in turn, calculated the library's service performance index for both entire and individual units of the library. The results reveled the measurement tool useful in assessing service performances for both individual unit and the entire library.