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http://dx.doi.org/10.3743/KOSIM.2017.34.3.067

The Effects of College Students' Library Satisfaction on College Life Satisfaction  

Yu, Grace B. (덕성여자대학교 경영학과)
Park, Soyeon (덕성여자대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for information Management / v.34, no.3, 2017 , pp. 67-87 More about this Journal
Abstract
This study aims to investigate the effects of college students' library satisfaction on college life satisfaction. In order to test this relationship, two surveys were conducted involving 360 college students at two universities in Seoul. The results of the first survey show that after controlling for the educational service satisfaction and facilities satisfaction, there is a significant influence of college students' library satisfaction on college life satisfaction. The second study added variables for the three components of library service quality (librarian service quality, library resources and service quality, and library facilities and environmental quality). The results of the second survey show that there is a significant influence of library service quality on college library satisfaction, and again a significant influence of college students' library satisfaction on college life satisfaction. Moreover, the results of two group analysis show that the influence of college library satisfaction on college life satisfaction is stronger in high usage group than low usage group. The theoretical and practical implications of this study are discussed.
Keywords
college library satisfaction; college life satisfaction; service quality;
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Times Cited By KSCI : 10  (Citation Analysis)
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