• 지역연구
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• 제34권4호
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• pp.61-74
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• 2018

본 연구의 목적은 스마트시티 산업의 융합변화를 분석하는 것이다. 스마트시티의 연관 산업은 정보통신기술 및 지식 기반의 건설 산업으로 정의할 수 있다. 본 연구는 1980년, 2014년 한국은행에서 발표한 산업연관표를 이용하여 투입산출분석과 구조경로분석을 수행하였다. 산업연관표 자료는 2개년도 비교분석을 위해 국내총생산 가격수정인자(GDP Deflator)가 적용되었다. 산업의 분류는 403개 산업을 기준으로 27개 그리고 8개 산업으로 분류되었다. 분석 결과는 다음과 같다. 첫째, 투입산출계수 분석에 따르면, 정보통신 서비스 산업(ITS)과 에너지 공급 산업(EnS)은 건설 산업에 투입량이 증가되었다. 반면에 지식 서비스 산업(KS)과 기타 서비스 산업(EtS)은 감소하였다. 둘째, 생산유발계수 분석 결과, 건설 산업(C)은 정보통신 서비스 산업(ITS), 에너지 공급 산업(EnS), IT 제조 산업(ITM) 그리고 비 IT 제조 산업(NITM) 순으로 직 간접적인 영향을 미쳤으며, 가장 큰 변화량을 보인 산업은 정보통신 서비스 산업(ITS)으로 분석되었다. 셋째, 구조경로분석 결과, 스마트시티 산업은 117개의 새로운 생산경로를 만들었으며, 구조적 세분화를 이끌어내고 있었다. 산업의 융합변화는 정보통신 서비스 산업(ITS), 에너지 공급 산업(EnS), 비 IT 제조업(NITM), IT 제조업(ITM)을 중심으로 진행되고 있었다.

• 기술혁신연구
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• 제12권2호
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• pp.209-225
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• 2004

This study aims to explore and understand the role of knowledge intensive service activities in the industrial innovation of Korea. It analyzes public and private service inputs to the innovation of manufacturers. The contribution of KISs to the innovation of both service suppliers and manufacturers was analyzed by using survey questionnaire. The results of the analysis revealed that the contribution of KISs to the innovation capability of manufacturers is significant. Large manufacturers that hold internal capability to supply KISs are also active in using external KISs. The manufacturing firms that utilized KISs intensively proved to be more innovative than those did not. Heavy KISs users also entertained benefits of capability enhancement as they improved monitoring and achieved efficient application of knowledge asset into product and process innovation. The role of public KISs in the innovation of manufacturers appeared to be indirect and done mainly through education and public R&D activities. Direct input, such as public software service, was not utilized as much in service suppliers themselves. The major reason is that public KISs may not be relevant to their actual needs. Manufacturers have implemented both tighter integration of familiar KISs and loosely coupled unfamiliar KISs.

• 서비스연구
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• 제9권3호
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• pp.61-72
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• 2019

디자인은 국가산업정책과 4차 산업혁명 등 최첨단 산업의 발전에 미치는 영향이 지대함에도 불구하고, 우리나라에서 저평가되고 있는 지식서비스 산업 중 하나로 전략적 아웃소싱 체계가 무너지고 있으며, 이러한 현상은 국내에만 국한되지 않고 유럽과 미국 등 디자인 선진국의 디자인서비스 기업들도 고전을 면치 못하고 있는 상황이다. 이에, 해외를 포함한 국내 디자인 프로젝트의 사례조사를 통해 몇 가지 시사점을 발견하게 된 것은, 민간기업은 디자인아웃소싱을 통해 디자인품질수준 개선과 혁신추구보다, 디자인관련 비용절감과 비용구조이 유동성 확보를 위하는 점이 크다는 것이다. 디자인이 기업의 핵심역량이기에 핵심 디자인업무를 내재화하고, 제품이나 서비스가 플랫폼화 되면서 지역별 디자인 대응업무가 줄어들게 됨으로써 대기업의 디자인서비스 아웃소싱 대가기준의 하락원인이 된 것이다. 2000년대 초반 디자인경영의 중요성으로 글로벌 컨설팅 기업들이 디자인서비스 기업과의 협력체계가 아닌 M&A를 추구하였고, 삼성전자를 비롯한 대기업들이 우수 디자인 인력을 대거 영입하면서 자체 디자인경영연구소를 키웠다. 본 연구는 디자인서비스 대가기준에 대하여 광범위하게 공공과 민간기업(대기업, 중견기업)의 디자인서비스 아웃소싱 사례에 대하여 연구를 수행하여 디자인산업의 실질적 규모와 수준에 대한 지표를 파악하였다. 이러한 대가기준의 변화와 영향 등에 대하여 전문가 인터뷰와 문헌연구를 통해 궁극적으로 글로벌 디자인산업의 가치와 방향성에 대한 제언을 하고자 한다.

• 지식경영연구
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• 제20권3호
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• pp.17-38
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• 2019

Rrecently, companies have made great efforts to satisfy various needs and heightened expectations of customers, and the importance of customer center as customer contact department for customer relationship management is increasing. In the knowledge ecosystem, corporate customer centers are emerging as a new alternative to acquiring corporate competitiveness by increasing sales and increasing market share by improving marketing support activities and customer relationship management at customer contact points. As a result, the interest in the customer center has increased rapidly because it provides the opportunity to contact with the customer. In addition, in the era of the fourth industrial revolution, the customer center, which is a collection of information and communication technologies, has a big databased voice recognition technology to elaborate customer service, thereby enhancing customer satisfaction and contributing to marketing through continuous interaction with customers. Of course, we have the opportunity to transform into the frontline business intelligence front for customer knowledge. This study is a comparative case study on how the customer center of K Life Insurance that takes the lead in the customer center industry has successfully renewed and established their key information systems to improve customer services and reinforce marketing support competencies. Based on the above, this study will present factors affecting successful implementation and settlement of the customer service information systems of customer centers by independently analyzing two individual cases.

• 유통과학연구
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• 제19권5호
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• pp.35-48
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• 2021

Purpose: This research aims to analyze the influence of relational penetration capability on salesperson performance and the influence of customer orientation, customer knowledge accessibility, and salesperson-customer relationship quality on the relational penetration capability of the insurance service industry in Central Java. Research design, data, and methodology: This explanatory research involved 211 respondents. Path analysis was used to analyze the primary data obtained. Results: The customer orientation positively influences relational penetration capability and customer knowledge accessibility which can improve salesperson performance. The salesperson-customer relationship quality shows a positive impact on the salesperson's relational penetration capability, salesperson performance, and relational penetration capability which will lead to an improved salesperson-customer relationship. Higher knowledge levels of customer necessity have important implications for a salesperson's capability of finding potential customers and of fulfilling customers' requirements through careful analysis of necessity. Conclusions: The salespeople should be capable of building and maintaining a good relationship with their customers as an indication that salespeople of Insurance Service Company Distribution in Central Java have good performance.

• STI Policy Review
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• 제2권1호
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• pp.35-53
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• 2011

This paper originates from the questions concerning why Korea has had difficulties in boosting R&D service industries regardless of government efforts over a decade. We first review the intrinsic nature of the R&D services and set up four criteria such as establishment type, diversification of business models, coverage of client firms, and role of R&D service firms as innovation drivers and IP strategies, that will be used in interviewing and analyzing R&D service firms. Second, we carry out in-depth interviews of eighteen R&D service firms to understand business behaviors and relevant characteristics. Finally, we identify five groups of R&D service firms and conclude that differentiated polices have to be implemented according to the groups for promoting the industry effectively.

• Journal of Information Technology Applications and Management
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• 제27권6호
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• pp.75-87
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• 2020

The Human Resource (HR) system comprises of various interrelated HR practices that forms the bundles. These bundles of Human Resource practices impact the organizational performance. The hard and soft HR bundles are the two sets of the same continuum that describes the strategic approach of the HR system. The purpose of this study is to identify the hard and soft HRM practices from the literature and then empirically test them with the help of factor analysis. The study is conducted on the service industry employees in India. The survey includes the employees from the middle and top-level executives of the service firms. The sample size for the study is 160. Principal component analysis with VARIMAX rotation and Confirmatory Factor Analysis was used to obtain the results. The data analysis was done on SPSS V.20 and AMOS V.22. The results provide knowledge of the HR practices under the hard and soft HRM bundles implemented in the service industry.

• 지식경영연구
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• 제11권3호
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• pp.13-29
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• 2010

This study aims to investigate the effect of mentoring functions (career development, role modeling, and psychosocial function) on the motivation to adopt knowledge and the success of knowledge transfer in formal mentoring relations. There are considerable empirical investigation into the antecedents and consequences of mentoring, such as organizational commitment, organizational citizenship behavior, job satisfaction, In this paper, based on the relevant literatures, hypotheses are established and empirically tested that are about the effect of mentoring functions on the motivation to adopt knowledge, and the effect of motivation to adopt knowledge on the success of knowledge transfer. Using a sample of 287 service industry employees, the empirical results shows that career development and role modeling functions ware positively related to motivation to adopt knowledge, but psychosocial function was not significantly related. In addition, the motivation to adopt knowledge was positively related to the success of knowledge transfer. Based on these findings, implication and future direction are discussed.

• Asia pacific journal of information systems
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• 제23권1호
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• pp.87-106
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• 2013

In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.

• 한국식생활문화학회지
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• 제26권2호
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• pp.151-158
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• 2011

The purpose of our study was to examine the effects of dietitians' sanitation training performance on the sanitation knowledge and management practice level of culinary employees. We developed a questionnaire to measure the sanitation knowledge and management practice level of culinary employees and the sanitation training performance of dietitians. The questionnaire was completed by 53 dietitians and 337 culinary employees working in food service in the Chungbuk Province. We found that the sanitation training performance of dietitians had a significant positive affect on the sanitation knowledge and management practice level of culinary employees. There was also a correlation between sanitation knowledge and the management practice level of culinary employees. We conclude that sanitation training performance by dietitians is an effective method of improving the sanitation knowledge and management practice level of culinary employees. Thus, we suggest strengthening the sanitation training programs given by dietitians to improve food hygiene and safety in the foodservice industry.