• 제목/요약/키워드: key questions

검색결과 337건 처리시간 0.037초

정보서비스품질이 고객로열티에 미치는 영향에 관한 연구: 고객관계관리 관점 (The Effect of Information Service Quality on Customer Loyalty: A Customer Relationship Management Perspective)

  • 김형수;김승하;김영걸
    • Asia pacific journal of information systems
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    • 제18권1호
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    • pp.1-23
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    • 2008
  • As managing customer relationship gets more important, companies are strengthening information service using multi-channels to their customers as a part of their customer relationship management (CRM) initiatives. It means companies are now accepting such information services not as simple information -delivering tools, but as strategic initiatives for acquiring and maintaining customer loyalty. In this paper, we attempt to validate whether or not such various information services would impact on organizational performance in terms of CRM strategy. More specifically, our research objective is to answer the next three questions: first, how to construct the instruments to measure not information quality but information service quality?; second, which attributes of information service quality can influence corporate image and customer loyalty?; finally, does each information service type have unique characteristics compared with others in terms of influencing corporate image and customer loyalty? With respect to providing answers to those questions, the previous studies had been limited in that those studies failed to consider the variety of types of information service or restricted the quality of information service to information quality. An appropriate research model answering the above questions should consider the fact that most companies are utilizing multi channels for their information services, and include the recent strategic information service such as customer online community. Moreover, since corporate information service could be regarded as a type of products or services delivered to customer, it is necessary to adopt the criteria for assessing customer's perceived value when to measure the quality of information service. Therefore, considering both multi-channels and multi-traits may enable us to tell the detailed causal routes showing which quality attributes of which information service would affect corporate image and customer loyalty. As information service channels, we include not only homepage and DM (direct mail), which are the most frequently applied information service channels, but also online community, which is getting more strategic importance in recent years. With respect to information service quality, we abstract information quality, convenience of information service, and timeliness of information service through a wide range of relevant literature reviews. As our dependant variables, we consider corporate image and customer loyalty that both of them are the critical determinants of organizational performance, and also attempt to grasp the relationship between the two constructs. We conducted a huge online survey at the homepage of one of representative dairy companies in Korea, and gathered 367 valid samples from 407 customers. The reliability and validity of our measurements were tested by using Cronbach's alpha coefficient and principal factor analysis respectively, and seven hypotheses were tested through performing correlation test and multiple regression analysis. The results from data analysis demonstrated that timeliness and convenience of homepage have positive effects on both corporate image and customer loyalty. In terms of DM, its' information quality was represented to influence both corporate image and customer loyalty, but we found its' convenience have a positive effect only on corporate image. With respect to online community, we found its timeliness contribute significantly both to corporate image and customer loyalty. Finally, as we expected, corporate image was revealed to provide a great influence to customer loyalty. This paper provides several academic and practical implications. Firstly, we think our research reinforces CRM literatures by developing the instruments for measuring information service quality. The previous relevant studies have mainly depended on the measurements of information quality or service quality which were developed independently. Secondly, the fact that we conducted our research in a real situation may enable academics and practitioners to understand the effects of information services more clearly. Finally, since our study involved three different types of information service which are most frequently applied in recent years, the results from our study might provide operational guidelines to the companies that are delivering their customers information by multi-channel. In other words, since we found that, in terms of customer loyalty, the key areas would be different from each other according to the types of information services, our analysis would help to make decisions such as selecting strengthening points or allocating resources by information service channels.

제7차 교육과정에 근거한 준거지향적 수행평가 문항의 개발과 평가 -고등학교 과학 "생식"과 "생물 농축" 단원을 중심으로- (Development and Evaluation of Criterion-Referenced Performance Assessment Items Based on the 7th National Science Curriculum -Subject Unit of Reproduction and Biological Accumulation-)

  • 정영란;박진주
    • 한국과학교육학회지
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    • 제24권3호
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    • pp.519-531
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    • 2004
  • 최근 제7차 교육과정이 실시되면서 준거 지향적인 수행평가에 대한 요구가 커지고 있으며, 이러한 상황에서 평가의 절대적인 기준을 마련할 필요성 또한 절실해지고 있다. 본 연구는 제7차 교육과정에 근거하여 고등학교 과학 중 '생식' 단원과 '생물 농축' 단원에 대해서 필수 학습 요소, 성취 기준, 평가 기준 및 평가 문항을 개발하고, 이를 바탕으로 개발한 평가 문항을 실제 현장에 적용하여 그 타당성을 검증하는 것을 목적으로 한다. 본 연구에서는 제7차 교육과정과 고등학교 과학의 7종 교과서를 바탕으로 하여, '생식' 과 '생물 농축' 단원의 필수 학습 요소를 추출하고, 준거 지향 평가의 기초가 되는 객관적이고 타당한 성취 기준 및 평가 기준을 마련하였다. 추출된 필수 학습 요소는 '생식' 단원에서 12개, '생물 농축' 단원에서 4개이었으며, 개발된 성취 기준은 '생식' 단원에서 총 26개, '생물 농축' 단원에서 총 9개로 각각은 지식(K), 탐구(P), 태도(A)의 세 개 영역으로 구분하여 개발하였다. 이상과 같이 개발된 성취 기준을 바탕으로 평가 기준을 개발하였다. 개발된 평가 기준의 수는 '생식' 단원에서 총 25개, '생물 농축' 단원에서 9개였다. 성취 기준과 평가 기준에 따라 '생식' 단원과 '생물 농축' 단원에서 개발된 평가 문항의 수는 서술형 문항 17개, 논술형 문항이 13개, 포트폴리오가 2개로 총 22문항이었다. 각 평가 문항은 구체적인 채점 기준을 제시하였으므로, 교육과정에 근거한 객관적인 평가에 사용될 수 있다. 개발된 평가 문항 중, 서술형 문항 8개를 경기도 소재 고등학교 1학년 학생 240명을 대상으로 적용 분석하였다. 서술형 문항에 대한 학생들의 응답을 두 가지 검사 이론을 적용하여 분석하였는데, 평가 문항의 기본적인 양호도 검증을 실시한 결과, 본 연구에서 개발된 서술형 문항들은 난이도와 변별도 면에서 전반적으로 적절한 지수를 보여 수행 평가로 사용하기에 적절한 문항들이었다. 개발한 서술형 수행 평가 문항들은 미리 개발된 성취 기준과 평가 기준을 바탕으로 하였으므로 교수 학습의 목표와 내용에도 적합하였다. 고전 검사 이론과 다분 문항 반응 이론에 의해 분석된 문항의 변별도에는 언어적인 해석의 차이가 없었으나, 문항 난이도의 경우는 고전 검사 이론을 사용하였을 때 집단의 특성이 많이 나타나 다분 문항 반응 이론을 사용한 결과와 비교하여 해석의 차이가 다양하게 나타났다.

영유아 건강검진 영양 문진 및 지침 개발 (Development of a Nutrition Questionnaire and Guidelines for the Korea National Health Screening Program for Infants and Children)

  • 문진수;김재영;정수희;최광해;양혜란;서정기;고재성;최경단;서정완;정희정;은백린;황승식;서순려;김한숙
    • Pediatric Gastroenterology, Hepatology & Nutrition
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    • 제11권1호
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    • pp.42-55
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    • 2008
  • 목 적: 보건복지부 및 국민건강보험공단에 의해 국내 최초로 영유아 건강검진 사업이 2007년 11월에 시작되었다. 본 연구진은 이 사업에서 포함되는 영양상담 프로그램을 개발하였다. 방 법: 연구진은 대한소아과학회에서 발행되는 영양지침 관련 자료와 미국의 Bright Future, 세계보건기구의 지침들을 참고하였다. 또한, 국내의 중요한 영양 관련 역학 연구인 국민건강영양조사 자료 및 2005년 소아청소년 신체발육표준치 결과를 분석하였다. 문진표와 보호자용 설명서, 컴퓨터 프로그램 및 의사용 지침서를 만들기 위해 연구자들과 정책 담당자들 간의 수차례 회의를 거쳤다. 결 과: 다수의 학문적이고 역학적인 근거를 통해 연령별 영양상담 핵심 주제를 선정하였다. 이는 영유아에서의 모유수유, 보다 건강한 보충식, 철 결핍빈혈의 예방, 보다 건강한 소아 식이, 과체중을 예방하기 위한 영양상담, 그리고 신체활동의 강조 등이다. 이에 근거하여 4개월, 9개월, 18개월, 30개월, 그리고 만 5세의 방문 시기별로 새로운 한국 영양상담 및 예방적 지침을 개발하였다. 각 방문 시기별로 5개에서 8개의 문진이 제공되고, 나이에 적절한 설명서와 의사용 지침서가 개발되었다. 결 론: 연구진은 최신의 과학적 근거를 통해 영양상담 및 예방적 지침을 개발하였으며, 이를 새로운 건강증진 정책인 영유아 건강검진 프로그램의 주요 구성 요소로 포함시켰다. 향후 보다 세밀한 영양학적 진단 및 주요 질환 치료로 이어지는 상담을 위한 심층 연구가 요청된다.

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온라인 네트워킹 활동이 가상협업 역량 및 업무성과에 미치는 영향 (The Influence of Online Social Networking on Individual Virtual Competence and Task Performance in Organizations)

  • 서아영;신경식
    • Asia pacific journal of information systems
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    • 제22권2호
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    • pp.39-69
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    • 2012
  • With the advent of communication technologies including electronic collaborative tools and conferencing systems provided over the Internet, virtual collaboration is becoming increasingly common in organizations. Virtual collaboration refers to an environment in which the people working together are interdependent in their tasks, share responsibility for outcomes, are geographically dispersed, and rely on mediated rather than face-to face, communication to produce an outcome. Research suggests that new sets of individual skill, knowledge, and ability (SKAs) are required to perform effectively in today's virtualized workplace, which is labeled as individual virtual competence. It is also argued that use of online social networking sites may influence not only individuals' daily lives but also their capability to manage their work-related relationships in organizations, which in turn leads to better performance. The existing research regarding (1) the relationship between virtual competence and task performance and (2) the relationship between online networking and task performance has been conducted based on different theoretical perspectives so that little is known about how online social networking and virtual competence interplay to predict individuals' task performance. To fill this gap, this study raises the following research questions: (1) What is the individual virtual competence required for better adjustment to the virtual collaboration environment? (2) How does online networking via diverse social network service sites influence individuals' task performance in organizations? (3) How do the joint effects of individual virtual competence and online networking influence task performance? To address these research questions, we first draw on the prior literature and derive four dimensions of individual virtual competence that are related with an individual's self-concept, knowledge and ability. Computer self-efficacy is defined as the extent to which an individual beliefs in his or her ability to use computer technology broadly. Remotework self-efficacy is defined as the extent to which an individual beliefs in his or her ability to work and perform joint tasks with others in virtual settings. Virtual media skill is defined as the degree of confidence of individuals to function in their work role without face-to-face interactions. Virtual social skill is an individual's skill level in using technologies to communicate in virtual settings to their full potential. It should be noted that the concept of virtual social skill is different from the self-efficacy and captures an individual's cognition-based ability to build social relationships with others in virtual settings. Next, we discuss how online networking influences both individual virtual competence and task performance based on the social network theory and the social learning theory. We argue that online networking may enhance individuals' capability in expanding their social networks with low costs. We also argue that online networking may enable individuals to learn the necessary skills regarding how they use technological functions, communicate with others, and share information and make social relations using the technical functions provided by electronic media, consequently increasing individual virtual competence. To examine the relationships among online networking, virtual competence, and task performance, we developed research models (the mediation, interaction, and additive models, respectively) by integrating the social network theory and the social learning theory. Using data from 112 employees of a virtualized company, we tested the proposed research models. The results of analysis partly support the mediation model in that online social networking positively influences individuals' computer self-efficacy, virtual social skill, and virtual media skill, which are key predictors of individuals' task performance. Furthermore, the results of the analysis partly support the interaction model in that the level of remotework self-efficacy moderates the relationship between online social networking and task performance. The results paint a picture of people adjusting to virtual collaboration that constrains and enables their task performance. This study contributes to research and practice. First, we suggest a shift of research focus to the individual level when examining virtual phenomena and theorize that online social networking can enhance individual virtual competence in some aspects. Second, we replicate and advance the prior competence literature by linking each component of virtual competence and objective task performance. The results of this study provide useful insights into how human resource responsibilities assess employees' weakness and strength when they organize virtualized groups or projects. Furthermore, it provides managers with insights into the kinds of development or training programs that they can engage in with their employees to advance their ability to undertake virtual work.

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정보시스템 사용과 성과에 있어서 자발성의 조절효과에 관한 연구 (A Study on the Moderating Effect of Perceived Voluntariness in the Organizational Information System Usage and Performance)

  • 이승창;이호근;정창욱;정남호;서응교
    • Asia pacific journal of information systems
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    • 제19권2호
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    • pp.195-221
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    • 2009
  • According to an industry report, a large number of organizations have invested in Organizational Information System(OIS) in the past few years. Several research results indicate that successful investments in OIS lead to productivity enhancement, while failed ones result in undesirable consequences such as financial losses and dissatisfaction among employees. In spite of huge investments, however, many organizations have failed in achieving the hoped-for returns from OIS. Thus, understanding user acceptance, adoption, and usage of new IS(Information Systems) is an important issue for IS practitioners. Indeed, study of the user acceptance of new information system has been one of the most important research topics in the contemporary IS literature. Several theoretical models are tested to examine 'user acceptance' and 'usage behavior' in IS context. While many research models incorporate 'ease of use' or 'usefulness' as important factors in explaining user acceptance, Technology Acceptance Model(TAM) has been one of the most widely applied models in user acceptance and usage behavior. Even in recent IS studies that employ theories of innovation diffusion in the area of IS implementation, a major focus has been on the user's perception of information technologies. In this research, we study 'voluntariness' as an important factor in IS acceptance by users. Voluntariness is defined as "the degree to which the use of the innovation is perceived as being voluntary, or of free will" When examining the diffusion of accepting OIS, a thoughtful consideration should be given to 'perceived voluntariness.' Current article has following research questions: 1) What models are appropriate to explain the success of OIS? and 2) How does the 'voluntariness' affect the success of OIS? In order to answer these questions, a research model is proposed to describe the detailed nature of association among three independent variables (IT usage level, task interdependency, and organizational support), a mediating variable (IS usage), a dependent variable (perceived performance), and a moderating variable(perceived voluntariness). The central claim of this article is that organizations hardly realize expected returns from OIS investments unless perceived voluntariness is effectively managed after operating OIS. As an example of OIS in this study we have selected the Intranet of Republic of Korea Air Force (ROKAF). ROKAF has implemented the Intranet in an attempt to improve communication and coordination within the organization. To test our research model and hypotheses, survey questionnaires were first sent out to 400 Intranet users. With the assistance of ROKAF, Intranet users were initially identified among its members, and subjects were randomly drawn from the pool. 377 survey responses were finally returned. The unit of measurement and analysis in this research is a personal level. Path analysis based on structural equation modeling was used to test research hypotheses. Construct validity represents accordance between the theoretical base concept of constructs and its measurement items. Tests for the reliability and discriminant validity are accepted, thus verifying our survey instrument. In this research, we have proposed a conceptual framework to highlight the importance of perceived voluntariness after organization deploys OIS. The results of our analysis present several key finding. First, all three independent variables (IT usage level, task interdependency, and organizational support) have significant effects on IS usage, which will eventually improve performance. Thus, IS usage plays a mediating role between antecedent variables (IT usage level. task interdependency, and organizational support) and performance improvement. Second, the effect of the task dependency was the highest for IS usage among the three antecedent variables. This is highly plausible since one of the Intranet's major capabilities is to facilitate communication among members within an organization. Accordingly, we conclude that the higher the task dependency, the higher Intranet usage. The effect of user's IT usage level was the second, while the effect of the organizational support was the third. Finally, the perceived voluntariness plays a pivotal role in enhancing perceived performance in personal level after launching the Intranet. Relationships among investigated variables were significantly different between groups with a high level and a low level of voluntariness. The impact of the Intranet usage on the performance was greater in the higher level voluntariness group than in the lower one. For the lower level voluntariness group, the user's IT usage had the highest effect on the Intranet usage among the three antecedent variables. In short, our study suggests that the higher the perceived voluntariness is the more IS usage will be. Perceived voluntariness was found to have a moderating effect on the relationships among user IT usage level, task interdependency, IS usage, and perceived performance, supporting all the hypotheses on the moderating effect. Most of all, user IT usage level has the strongest influence on IS usage, indicating that users with superior IT usage are more likely to enjoy a high level of perceived performance.

소규모 기업에 있어서 지식소싱 전략이 기업성과에 미치는 영향 고찰 (An Examination of Knowledge Sourcing Strategies Effects on Corporate Performance in Small Enterprises)

  • 최병구
    • Asia pacific journal of information systems
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    • 제18권4호
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    • pp.57-81
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    • 2008
  • Knowledge is an essential strategic weapon for sustaining competitive advantage and is the key determinant for organizational growth. When knowledge is shared and disseminated throughout the organization, it increases an organization's value by providing the ability to respond to new and unusual situations. The growing importance of knowledge as a critical resource has forced executives to pay attention to their organizational knowledge. Organizations are increasingly undertaking knowledge management initiatives and making significant investments. Knowledge sourcing is considered as the first important step in effective knowledge management. Most firms continue to make an effort to realize the benefits of knowledge management by using various knowledge sources effectively. Appropriate knowledge sourcing strategies enable organizations to create, acquire, and access knowledge in a timely manner by reducing search and transfer costs, which result in better firm performance. In response, the knowledge management literature has devoted substantial attention to the analysis of knowledge sourcing strategies. Many studies have categorized knowledge sourcing strategies into intemal- and external-oriented. Internal-oriented sourcing strategy attempts to increase firm performance by integrating knowledge within the boundary of the firm. On the contrary, external-oriented strategy attempts to bring knowledge in from outside sources via either acquisition or imitation, and then to transfer that knowledge across to the organization. However, the extant literature on knowledge sourcing strategies focuses primarily on large organizations. Although many studies have clearly highlighted major differences between large and small firms and the need to adopt different strategies for different firm sizes, scant attention has been given to analyzing how knowledge sourcing strategies affect firm performance in small firms and what are the differences between small and large firms in the patterns of knowledge sourcing strategies adoption. This study attempts to advance the current literature by examining the impact of knowledge sourcing strategies on small firm performance from a holistic perspective. By drawing on knowledge based theory from organization science and complementarity theory from the economics literature, this paper is motivated by the following questions: (1) what are the adoption patterns of different knowledge sourcing strategies in small firms (i,e., what sourcing strategies should be adopted and which sourcing strategies work well together in small firms)?; and (2) what are the performance implications of these adoption patterns? In order to answer the questions, this study developed three hypotheses. First hypothesis based on knowledge based theory is that internal-oriented knowledge sourcing is positively associated with small firm performance. Second hypothesis developed on the basis of knowledge based theory is that external-oriented knowledge sourcing is positively associated with small firm performance. The third one based on complementarity theory is that pursuing both internal- and external-oriented knowledge sourcing simultaneously is negatively or less positively associated with small firm performance. As a sampling frame, 700 firms were identified from the Annual Corporation Report in Korea. Survey questionnaires were mailed to owners or executives who were most erudite about the firm s knowledge sourcing strategies and performance. A total of 188 companies replied, yielding a response rate of 26.8%. Due to incomplete data, 12 responses were eliminated, leaving 176 responses for the final analysis. Since all independent variables were measured using continuous variables, supermodularity function was used to test the hypotheses based on the cross partial derivative of payoff function. The results indicated no significant impact of internal-oriented sourcing strategies while positive impact of external-oriented sourcing strategy on small firm performance. This intriguing result could be explained on the basis of various resource and capital constraints of small firms. Small firms typically have restricted financial and human resources. They do not have enough assets to always develop knowledge internally. Another possible explanation is competency traps or core rigidities. Building up a knowledge base based on internal knowledge creates core competences, but at the same time, excessive internal focused knowledge exploration leads to behaviors blind to other knowledge. Interestingly, this study found that Internal- and external-oriented knowledge sourcing strategies had a substitutive relationship, which was inconsistent with previous studies that suggested complementary relationship between them. This result might be explained using organizational identification theory. Internal organizational members may perceive external knowledge as a threat, and tend to ignore knowledge from external sources because they prefer to maintain their own knowledge, legitimacy, and homogeneous attitudes. Therefore, integrating knowledge from internal and external sources might not be effective, resulting in failure of improvements of firm performance. Another possible explanation is small firms resource and capital constraints and lack of management expertise and absorptive capacity. Although the integration of different knowledge sources is critical, high levels of knowledge sourcing in many areas are quite expensive and so are often unrealistic for small enterprises. This study provides several implications for research as well as practice. First this study extends the existing knowledge by examining the substitutability (and complementarity) of knowledge sourcing strategies. Most prior studies have tended to investigate the independent effects of these strategies on performance without considering their combined impacts. Furthermore, this study tests complementarity based on the productivity approach that has been considered as a definitive test method for complementarity. Second, this study sheds new light on knowledge management research by identifying the relationship between knowledge sourcing strategies and small firm performance. Most current literature has insisted complementary relationship between knowledge sourcing strategies on the basis of data from large firms. Contrary to the conventional wisdom, this study identifies substitutive relationship between knowledge sourcing strategies using data from small firms. Third, implications for practice highlight that managers of small firms should focus on knowledge sourcing from external-oriented strategies. Moreover, adoption of both sourcing strategies simultaneousiy impedes small firm performance.

다수준 포함 교수법을 적용한 초등과학 프로그램에서의 언어적 상호작용 분석 (The Analysis of Verbal Interaction in Elementary Science Programs Using Multi-Level Instruction)

  • 정숙진;신영준
    • 한국과학교육학회지
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    • 제33권7호
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    • pp.1450-1470
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    • 2013
  • 본 연구는 다수준 포함 교수법(multi-level instruction)을 적용한 초등과학 프로그램을 개발하고, 이를 적용한 수업 과정에서 나타나는 학생들 간의 언어적 상호작용을 분석한 것이다. 이러한 연구 목적을 달성하기 위하여 경기도 H시의 B초등학교 5학년 27명을 대상으로 이질적인 4명의 학생으로 소집단을 구성하였고, 매 차시마다 2개 소집단의 수업 과정을 녹화하였다. 5학년 2학기 '1. 우리의 몸' 단원을 대상으로 다수준 포함 교수법을 적용한 초등과학 프로그램을 개발하였다. 언어적 상호작용은 크게 인지적 영역과 정의적 영역 두 가지 측면으로 분석하였다. 인지적 영역은 응답, 질문, 의견제시, 의견받기로 정의적 영역은 행동참여, 분위기 조절로 세분화하여 분석하였다. 다수준 포함 교수법을 적용한 초등과학 프로그램에서 학생들의 언어적 상호작용 분석 결과는 다음과 같다. 첫째, 인지적 영역과 관련된 언어적 상호작용이 정의적 영역과 관련된 상호작용에 비해 많이 일어났다. 둘째, 인지적 영역에서는 중위수준 아동의 언어적 상호작용 빈도가 가장 높았고, 정의적 영역에서는 상위수준 아동의 빈도가 가장 높았다. 인지적, 정의적 영역에서 모두 하위수준 아동의 빈도가 가장 낮게 나타났다. 셋째, 인지적, 정의적 영역에서 상위-중위수준 아동 사이에는 언어적 상호작용의 빈도에 차이가 없었다. 그리고 상위-하위수준 아동보다 중위-하위수준 아동에게서 유의하게 차이가 있는 상호작용 유형이 더 많았다. 중위-하위수준 아동은 행동 참여를 제외한 모든 영역에서 유의한 차이가 있었다. 넷째, 시간이 지날수록 전반적으로 아동들의 언어적 상호작용의 빈도가 증가하고 있었다. 또한 성취수준에 관계없이 활발한 상호작용이 일어나고 있음을 알 수 있었다.

대학기록관 기록정보서비스의 현황과 발전 방안 실무자 면담을 중심으로 (Current Status and Future Development Direction of University Archives' Information Services : Based on the Interview with the Archives' Staff)

  • 이혜경;이해영
    • 기록학연구
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    • 제40호
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    • pp.131-180
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    • 2014
  • 대학기록관의 활성화를 위하여 다양한 이론적 연구가 이루어지고 있으나, 실제 현장에서 수행되는 서비스에 대한 연구는 부족한 편이다. 본 연구는 국내 대학기록관의 이용자 및 이용 기록에 대하여 파악하고, 현장에서 실제 제공되고 있는 기록정보서비스 종류와 한계를 알아보고 발전방향을 제시하고자 하였다. 주요 연구 목표는 다음과 같다. 첫째, 국내 대학기록관의 기록을 실제 이용하는 이용자들과, 기록 이용 목적, 그리고 이용 기록의 종류와 현황을 알아본다. 둘째, 국내 대학기록관에서 제공하는 기록정보서비스와 프로그램의 종류와 현황을 알아본다. 셋째, 국내 대학기록관에서 기록정보서비스를 시행하는 데에 있어서의 어려움과 계획하고 있는 서비스에 대해 알아보고, 서비스의 발전방안을 제시한다. 연구자는 이와 관련하여 대학기록관의 현장 실무자를 대상으로 면담을 통해 기록관에서의 기록정보서비스와 관련된 내용들을 파악하고자 하였다. 주요 연구 질문을 작성 후, 면담 질문지를 작성하고, 12곳의 대학기록관 실무자와 직접 면담과 이메일 및 전화 면담, 그리고 웹을 통한 조사를 수행하였으며, 면담 내용을 질문 주제별로 분석하였다. 연구자는 수집한 자료를 통해 연구 참여자 배경정보, 대학기록관 이용자의 종류 및 요구의 특징, 이용 기록의 종류와 목적, 대학기록관 제공 서비스의 종류 및 특성, 기록정보서비스 한계와 향후 계획에 대한 결과를 산출하였다. 이와 같은 연구 결과를 종합하여 대학기록관 기록정보서비스의 현황과 시사점을 분석하고, 발전 방안을 제시하였다. 즉 첫째, 기록의 효과적 수집과 이용 증진을 위하여 행정 부서 및 학생 단체와 교수 등과 같은 내부 구성원 조직과의 협력관계를 적극적으로 형성해야 한다. 둘째, 기록관은 행정기록과 수집기록 모두 갖추도록 해야 하며, 특히 해당 대학만이 확보할 수 있는 독특한 기록을 소장하도록 노력해야한다. 셋째, 대학기록관에 대한 인식을 높이고, 잠재적 이용자를 이끌 수 있는 다양한 부가 가치 활용촉진 서비스를 개발하여 제공해야 한다. 마지막으로 기록관이 당면한 인식 부족 및 기록 부족 등의 어려움을 해결하고 더 발전하기 위해서 아키비스트는 적극적으로 기록을 수집하고, 필요로 하는 곳에 기록을 찾아서 제공하는 적극적인 정보서비스를 제공해야한다고 제언하였다.

Associations between Psychological Distress and Body Mass Index among Law Enforcement Officers: The National Health Interview Survey 2004-2010

  • Gu, Ja K.;Charles, Luenda E.;Burchfiel, Cecil M.;Andrew, Michael E.;Ma, Claudia;Bang, Ki Moon;Violanti, John M.
    • Safety and Health at Work
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    • 제4권1호
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    • pp.52-62
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    • 2013
  • Objectives: To investigate the association between psychological distress and obesity among law enforcement officers (LEOs) in the United States. Methods: Self-reported data on psychological distress based on six key questions were obtained from LEOs who participated in the National Health Interview Survey (2004-2010). We used Prochaska's cut-point of a Kessler 6 score ${\geq}5$ for moderate/high mental distress in our analysis. Mean levels of body mass index (BMI) were compared across three levels of psychological distress. Results: The average age of LEOs (n = 929) was 39.3 years; 25% were female. Overall, 8.1% of LEOs had moderate or high psychological distress; 37.5% were obese (BMI ${\geq}30$). Mean BMI increased with increasing psychological distress (no distress, BMI = $27.2kg/m^2$; mild distress, $27.6kg/m^2$; and moderate/high distress, $33.1kg/m^2$; p = 0.016) after adjustment for age, race, income, and education level among female officers only. Physical activity modified the association between psychological distress and BMI but only among male LEOs (interaction p = 0.002). Among male LEOs reporting low physical activity, psychological distress was positively associated with BMI ($30.3kg/m^2$ for no distress, 30.7 for mild distress, 31.8 for moderate/high distress; p = 0.179) after adjustment, but not significantly. This association was not significant among males reporting high physical activity. Conclusion: Mean BMI significantly increased as psychological distress increased among female LEOs. A longitudinal study design may reveal the directionality of this association as well as the potential role that physical activity might play in this association.

정부의 기술개발 지원이 중소기업의 기술혁신 성과에 미치는 영향 (The Effect of Government R&D Supports on SME's Technological Innovation Performance in Korea)

  • 이병헌;이수욱;위세안
    • 벤처창업연구
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    • 제9권5호
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    • pp.157-171
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    • 2014
  • 본 연구는 정부의 기술개발 지원이 중소기업의 기술혁신 성과에 미치는 영향에 대해 연구하였다. 정부의 기술개발 지원이 중소기업의 기술혁신 성과에 미치는 영향을 검증하기 위해 271개 국내 중소기업을 대상으로 실증 분석하였다. 분석 결과, 정부 기술개발 지원이 중소기업의 혁신성과에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 한편, 중소기업에 대한 대기업의 지원정도가 높을수록, 중소기업의 R&D 인력비율이 높을수록, 그리고 벤처인증을 받은 중소기업일수록 정부 기술개발 지원이 중소기업의 기술혁신 성과에 미치는 영향은 작아지는 것으로 나타났다. 반면, 중소기업의 시장 환경이 적대적일수록, 정부 지원에 따른 중소기업의 기술혁신 성과는 높아졌다. 본 연구는 동일 기업에 대해 시간적 간격을 두고 두 차례에 걸쳐 자료를 수집, 분석함으로써 정부의 기술개발 지원이 중소기업의 성과에 미치는 영향을 보다 정확하게 분석함으로써 정부당국과 중소기업에 이론적, 실무적 시사점을 제공하였다. 결론에서는 본 연구의 표본 선정절차, 데이터 수집방법, 변수 측정방법 등 전체적인 측면에서 본 연구가 안고 있는 한계점과 향후 연구방향에 대해 논의하였다.

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