• 경영과정보연구
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• 제15권
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• pp.91-108
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• 2004

In this article, We propose research propositions about correlates of job interest, job difficulty, job effort, and job performance as well as job performance and emotions while working. The purpose of this study is to review existing research on emotions and job performance, particularly emotions at work. The purpose of this article is to review existing research on job performance and emotions, particularly at the job relevant cognitions level. In this study, We propose research propositions about correlates of job performance and emotions while working. The purpose of this article is to develop and propose research propositions about potential correlates of perceived performance at the job relevant level. Correlates include those that should function mainly as antecedents of performance, such as job difficulty, job interest, and job effort in the study are emotions experienced concurrently with job performance. Therefore, We suggest the predictive direction and bivariate relationship of the set of among variables in explaining job performance and emotions.

• 한국직업건강간호학회지
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• 제31권2호
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• pp.77-85
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• 2022

Purpose: This study aimed to identify the influence of effort-reward imbalance and job satisfaction on turnover intention among hospital nurses. Methods: Data were collected from January 28 to February 10, 2022, from 237 nurses from five hospitals including clinics, general hospitals, and tertiary care hospitals located in B city. The collected data were analyzed using descriptive statistics, t-test, ANOVA, the Scheffe test, Pearson's correlation coefficients, and multiple linear regression analysis, using SPSS/WIN 26.0. Results: The average of the effort-reward ratio, an indicator of effort-reward imbalance, was 1.67±0.66, and 86.5% of the participants had a value of 1 or more. The mean job satisfaction and turnover intention were 3.32±0.48 and 3.69±0.89 on a 5-point scale, respectively. Multiple regression revealed that factors affecting turnover intention among hospital nurses included effort-reward imbalance (β=.30, p<.001) and job satisfaction (β=-.32, p<.001), and these variables explained 29.0% of turnover intention. Conclusion: These findings indicate that effort-reward imbalance and job satisfaction are associated with turnover intention. Therefore, to decrease the turnover intention of hospital nurses, interventions and policies should be prepared to resolve the nurse's effort-reward imbalance and increase job satisfaction at regional or national level hospitals.

• Asia Marketing Journal
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• 제16권4호
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• pp.39-57
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• 2015

Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has constantly interested researchers due to its impact on employees' well-being as well as organizational outcomes. However, a thorough understanding of emotional labor and its relationship with various outcomes in sales people is not yet realized. In a systemic approach to the concept using quantitative methods is still necessary. The present study treats emotional labor as two factors (e.g. emotive dissonance and emotive effort). The psychological and behavioral outcomes of each sub-construct of emotional labor are investigated within a parsimonious framework. The findings suggest that emotional dissonance affected job satisfaction, while emotive effort had a significant influence on emotional exhaustion and job performance.

• 한국보건간호학회지
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• 제30권3호
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• pp.544-555
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• 2016

Purpose: This study examines the relationship among emotional labor, job burnout and organizational effectiveness of public healthcare center workers. In specific, authors focus on the relationships between emotional labor and job burnout and the one between job burnout and organizational effectiveness and mediating effect of job burnout between emotional labor and organizational effectiveness. Methods: For the empirical analysis, survey was conducted of workers in the public healthcare center, and 502 final data was secured after eliminating the insufficient ones, which were used in the statistical analysis. Results: Emotive effort showed to have a positive effect on organizational effectiveness, however emotive dissonance showed to have a negative effect on organizational effectiveness. Emotive effort showed to reduce the level of all job burnouts while emotive dissonance showed to increase the level of all job burnouts. All job burnout showed to have negative effects on organizational effectiveness. Job burnout showed to have mediating effect between emotional labor and organizational effectiveness. Conclusion: Emotive efforts of emotional labor has positive impact on organizational effectiveness while emotive dissonance has negative impact on organizational effectiveness overall. Therefore, public healthcare center should try to seek for proper way to reduce job burnout of workers, because job burnout functions as mediating element between emotional labor and organizational effectiveness.

• 산경연구논집
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• 제12권1호
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• pp.7-13
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• 2021

Purpose: Unemployment in its general form is a result stemming from the decisions of workers to search for a new and better paying job. In this study, the view that unemployed workers were not simply desiring any job, but one that would maximize their expected future outcome, was examined. Research design, data, and methodology: In order for collection of data and analysis, the panel dates of individual applications for job openings on job search websites were utilized to examine search effort and period for individuals. Results: It was found that the number of applications sent by a job seeker declined over their period of job searching, and that job seekers over a long duration of time tend to send relatively more applications per week throughout their entire search period. The latter finding contradicts the implications of the standard labor search effort models. Conclusions: It can be observed that these job search models fail to capture several key elements in search efforts, and that the search time for an offer is not entirely predetermined by the labor market conditions and socio-economic (individual) characteristics of the searcher. It can be shortened as he or she intensifies their job search efforts.

• Safety and Health at Work
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• 제13권4호
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• pp.469-474
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• 2022

Background: Nowadays, counter-productive work behaviors (CWBs) have turned into a common and costly position for many organizations and especially health centers. Therefore, the study was carried out to examine and compare the demand-control-support (DCS) and effort-reward imbalance (ERI) models as predictors of CWBs. Methods: The study was cross-sectional. The population was all nurses working in public hospitals in Hamadan, Iran of whom 320 were selected as the sample based on simple random sampling method. The instruments used were Job Content Questionnaire, Effort-Reward Imbalance Questionnaire, and Counterproductivity Work Behavior Questionnaire. Data were analyzed using correlation and regression analysis in SPSS18. Results: The findings indicated that both ERI and DCS models could predict CWB (p ≤ 0.05); however, the DCS model variables can explain the variance of CWB-I and CWB-O approximately 8% more than the ERI model variables and have more power in predicting these behaviors in the nursing community. Conclusion: According to the results, job stress is a key factor in the incidence of CWBs among nurses. Considering the importance and impact of each component of ERI and DCS models in the occurrence of CWBs, corrective actions can be taken to reduce their incidence in nurses.

• 한국항만경제학회지
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• 제33권2호
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• pp.33-52
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• 2017

운송수단과 화물에 대한 정보 등을 기반으로 수익을 창출하는 물류기업의 직원은 중요한 자산이다. 물류기업에 있어 양질의 인적자원을 확보하는 것은 물류기업의 성과에 직접적인 영향을 미친다. 물류기업이 신입사원을 채용한 후 양질의 물류서비스를 제공하는 직원으로 양성하기에는 오랜 기간과 많은 비용이 소요된다. 많은 비용을 투자하여 양성한 숙련된 직원이 경쟁기업으로 이직할 경우 물류기업의 중요한 정보와 자산이 유출되며, 물류기업은 또다시 신입사원에게 많은 비용을 투자하여야 한다. 물류기업의 서비스지향적 노력은 직원들이 고객만족이라는 공통의 목표를 달성하기 위해 화주에게 차별화된 서비스를 제공하게 하는 물류기업의 노력을 뜻하며, 이러한 물류기업의 서비스지향적 노력은 직원들을 만족시키고 조직에 몰입시킬 것이다. 직무에 만족하고 조직에 몰입한 직원들은 양질의 서비스를 제공할 수 있어 화주의 만족을 제고시키고 이는 물류기업의 성과에도 직접적인 영향을 미칠 것이다. 따라서 본 연구에서는 화주와의 접점에서 물류서비스를 제공하는 종업원들의 중요성을 인식하여 이들을 대상으로 하는 물류기업 서비스지향적 노력의 구성요소들을 도출하고, 이 구성요소들이 종업원들의 직무만족과 조직몰입에 어떠한 영향을 미치며, 직무만족, 조직몰입과 함께 직원의 이직의도와 어떠한 관계에 있는 지를 실증분석함으로서 양질의 종업원을 유지하기 위한 물류기업 서비스지향적 노력을 위한 구체적인 실행방안을 제시하고자 하였다. 본 연구는 이를 위해 문헌연구와 실증분석을 병행하였으며, 연구결과는 다음과 같다. 물류기업 서비스지향적 노력의 구성요소들은 종업원의 직무만족과 조직몰입에 정(+)의 영향을 미치는 주요한 요인이다. 또한 서비스지향적 노력의 구성요소들과 직무만족, 조직몰입은 종업원의 이직의도에 부(-)의 영향을 미친다. 이러한 관계는 물류기업이 활발한 서비스지향적 노력을 통해 양질의 종업원을 지속적으로 유지할 수 있다는 것을 의미한다.

• 산업융합연구
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• 제1권2호
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• pp.69-79
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• 2003

In order to solve scheduling, many techniques including optimization and heuristics methods have been proposed. However, these conventional approaches are usually inadequate to obtain a satisfactory solution because of a NP-Complete which requires extensive computation effort. The aim of this paper is to develop an expert system for job shop scheduling using an AI technique. Through this system, the user can choose one of several performances. If one performance is chosen, then the system solves a scheduling in order to satisfy that performance. Then, this system decides urgent job. This system can utilize production resources efficiently and minimize work-in-process inventories and tardy jobs.

• 한국의류학회지
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• 제36권6호
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• pp.601-615
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• 2012

In this study, two representative measures in the job-focused approach and the employee-focused approach of emotional labor are explored to examine dimensionality and the predictability of each emotional labor measure on key consequences that include job stress, customer orientation, and job satisfaction. Data obtained from 193 department store apparel saleswomen were submitted for analysis. The results show that the emotional dissonance and emotional effort of the Kruml and Geddes measure are good predictors for job stress, customer orientation, and job satisfaction. In a test of the Davies measure, job stress is predicted by emotional dissonance and frequency while customer orientation is predicted by duration, variety, and the frequency of emotional expression in jobs. Duration is also a key predictor for job satisfaction. The result confirm the dimensionality and predictability of two emotional labor measures as well as suggests the need for the careful selection and refinement of appropriate measures according to consequences.

• 보건교육건강증진학회지
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• 제21권3호
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• pp.195-211
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• 2004

Stress is a primary health promotion issue in worksite research because psychological distress is closely related not only to workers' health status but also to their job performance. This study identified the significant health behaviors affecting workers' job-related stress in Korean manufacturing industry with the national survey data conducted by the Korean Occupational Safety and Health Agency in 2003. A total of 7,818 factory workers in 1,562 manufacturing companies participated in the Korean nation-wide occupational health survey and 3,390 workers answered that they had any stressors in their workplace among the 7,818 workers finally participated in the analysis. Participants were selected by the stratified proportional sampling process by manufacturing industry classification, company size, and company locations (8 metropolitan and 8 non-metropolitan regions) in Korea. Trained interviewers visited the target companies and interviewed the factory workers randomly selected in each company. Smoking, drinking, weight control, exercise, sleeping, break time at work, and perceived fatigue were included in the health behavior construct. Stress symptoms was consisted of physical and psychological stress with 8 items. All survey responses were anonymously coded into the SPSS statistical program and testified using stepwise multiple regression analysis. Male workers were 73.5% and the 30s were 40.0% among the age groups. The married and the high school graduate were majority with 52.1% and 61.8% each. Current smokers were 44.7% and More than 50% of the participants drank alcohol sometimes. No exercise group was 59.3% and the participants who dissatisfied with their daily sleeping hours were 43.5%. In t-test and analysis of variance, the significant general characteristics associated with physical and psychological job stress were young age (p<0.001), single marital status (p<0.001), and short working period at the present company (p<0.001). The health behaviors related to physical job stress were current smoking, weight change during the past one year (p<0.001), weight control effort (p<0.001), exercise (p<0.001), daily sleeping dissatisfaction (p<0.001), break time, and perceived fatigue (p<0.001). All 10 health behavior factors were significantly associated with psychological job stress (p<0.05). Weight change, weight control effort, exercise, daily sleeping dissatisfaction, little break at work, and high perceived fatigue were significant factors affecting job stress. Daily sleeping dissatisfaction, little break at work, little exercise, weight change for the past one year and young age were selected as the significant health behavior and general factors affecting physical job stress symptoms in stepwise multiple regression analysis. The five factors explained 18.9% of the physical stress score variance. Six factors were selected as the significant health behaviors affecting psychological job stress: daily sleeping dissatisfaction, little exercise, frequent drinking alcohol, high perceived fatigue, little break at work, and little weight control effort. The six factors explained 10.6% of the psychological stress score variance.