• 제목/요약/키워드: internal relation

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해운기업의 내부마케팅이 서비스품질과 고객만족에 미치는 영향 (A Study on the Effects of Internal Marketing on Service Quality and Customer Satisfaction in Shipping Companies)

  • 이상평;신한원;박성건
    • 한국항만경제학회지
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    • 제26권4호
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    • pp.122-146
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    • 2010
  • 이 연구에서는 갈수록 치열해지는 해운시장에서 차별적 전략의 일환으로 기업내부의 종사원을 내부고객으로 인식하고 외부고객만족을 위해 내부마케팅 실행요인을 강화함으로써 서비스품질을 향상시키고 이에 따라 고객만족도 향상될 것이라는 실증분석을 하기 위하여 서비스 제공자인 해운기업과 서비스 수요자인 화주기업을 대상으로 선행 연구들을 통한 문헌연구와 실증연구를 병행하였다. 문헌연구는 내부마케팅, 서비스품질, 고객만족 등에 관한 선행연구들을 중심으로 수행되었으며, 이를 토대로 해운기업에 적합한 개념들을 도출하고 측정도구를 개발하였다. 연구가설을 검정하기 위해 해운기업과 국제물류주선업체의 종사원을 대상으로 설문조사를 실시하여 수집된 자료를 SPSS ver.12를 이용하여 각 요인들에 대한 신뢰성 및 타당성을 검정하고 구성개념들 간의 인과관계를 분석하기 위하여 다중회귀분석을 실시하였다. 실증분석 결과 해운기업의 내부마케팅요인 중 교육훈련, 보상시스템, 권한위임은 해운기업 서비스품질에 정(+)의 영향을 미치는 주요한 요인이며, 해운기업의 서비스품질은 고객인 화주의 만족에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 해운기업의 내부마케팅활동은 화주의 만족에 정(+)의 영향을 미치는 것으로 나타났다. 이것은 해운기업의 종사원을 대상으로 업무에 대한 전문적 지식이나 새로운 기술 정보의 습득, 기업의 사명과 전략 및 환경을 이해할 수 있는 지속적이고 반복적인 교육훈련의 기회를 제공하며, 또한 우수한 인력관리와 기업을 위해서 바람직한 행동을 강화하고 권장하려는 동기부여를 위한 인센티브를 제공하고, 보다 고객지향적인 의사결정을 신속하게 할 수 있도록 재량권이 부여됨으로써 종사원 자신들의 직무에 대한 전반적인 만족을 증대시켜 한층 고객지향적인 사고와 태도를 형성하게 된다는 것을 보여준다. 그리고 화주가 지각하는 해운기업의 제반 서비스품질에도 긍정적인 영향을 미치며 나아가 해운기업의 고객만족도를 증가시킨다는 사실을 의미한다.

Visual Inspection of Tube Internal

  • Choi, Young-Soo;Cho, Jai-Wan;Kim, Chang-Hoi;Seo, Yong-Chil;Kim, Seung-Ho
    • 제어로봇시스템학회:학술대회논문집
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    • 제어로봇시스템학회 2003년도 ICCAS
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    • pp.789-792
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    • 2003
  • Pipe inspection has a great importance to ensure safety for the nuclear power plant. In this paper, we designed visual inspection module for the tube internal, which diameter is 15${\sim}$20mm. And we made inspection module which consisted of CCD camera and light. And the relation between image and real world coordinate is established. Image processing is performed to calculate mapping parameter and analyze the size of defect. For the calculation of mapping parameter, experiment is performed using grid type test pattern. Acquired image is processed to extract image coordinate. Edge detection, thresholding, median filtering and morphology filtering is applied to extract grid pattern. Extracted image coordinate is used to calculate image to real world mapping. Lens distortion was considered and corrected to get exact data. Coordinate transformation data is provided for the users to recognize easily. Experiment was performed using grid type test pattern, we extracted lens distortion parameter and real coordinate of defect point. Radial distortion of lens was corrected but tangential distortion was not considered. As continuum to this study, the tangential distortion of lens is considered and improvement of analy zing technique for the tube internal be explored continuously.

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사물탕(四物湯)이 손상된 말초신경섬유 재생에 미치는 효과에 대한 사전 연구 (A Prior Study on the Effect of Samul-tang to Regeneration of Injured Peripheral Nerve Fiber)

  • 이기태;유병찬;김윤식;설인찬
    • 혜화의학회지
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    • 제14권2호
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    • pp.107-112
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    • 2005
  • Peripheral axons in vertebrate animals can regenerate after nerve injury and accomplish its functional recovery. Numerous studies have revealed that diverse molecular factors are induced during axonal regeneration and their potential roles in axonal regeneration have been studied. Examples is N-CAM, L1, P0, nerve growth factors, GAP-43 and so forth. However, most of the studies on axonal regeneration have been primarily focused on axon fiber regrowth and elucidating molecular factors, and relatively less is known about functional recovery. Also, specific drugs or drug components used in the oriental medicine in relation to nerve fiber regeneration have not been known. And thus, in the present, a study on the effect of Samul-tang components and Samul-tang extracts to regeneration of peripheral axon fiber is underway by immunofluorescence staining. Therefore, this prior application of Samul-tang with documents consideration is reported with a plea for further investigation.

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고대 동아시아 불탑 구조체계를 통해 본 미륵사지석탑 (A Study on the Mireuksajiseoktap through the Structural Type of the Buddhist Pagoda in Ancient East Asia)

  • 조은경;박언곤
    • 건축역사연구
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    • 제20권5호
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    • pp.7-29
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    • 2011
  • This research was to suggest the types according to structural system of the pagoda in ancient East-Asia and analyze the pagoda to the west of Mireuksaji temple site by these types. It will be possible to understand consistently the relation of the various form of the pagoda. The results of this research were described separately as follows. 1. The Buddhist pagodas founded in the ancient East Asia can be categorized according to their structural system, which provide us with insight to understand the interrelationship of categories. The pagoda is mainly classified into three categories. The first consists of two structures, an internal and an external structure. The second exposes its internal structure to the outside, and the third has the external components changing into the internal ones. 2. Although the pagoda to the west of Mireuksaji Temple Site have an internal and an external structures, it actually solves the structural problem by adopting the masonry structure in the outside as well as in the inside. Especially in this structural consideration can be found in the stylobate and the foundation structure of the pillar. The plan of the pagoda to the west of Mireuksaji Temple Site was intended to reveal the plane of the post-lintel layered construction which has a member, a main pillar, and the inner space in the cube with stones.

CFD에 의한 용적형수차의 압력맥동 및 내부유동 해석 (CFD Analysis of Pressure Pulsation and Internal Flow for a Positive Displacement Hydraulic Turbine)

  • 최영도;김유택;이영호
    • Journal of Advanced Marine Engineering and Technology
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    • 제31권6호
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    • pp.687-693
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    • 2007
  • It has been known that one of the main obstacles of improving the performance of positive displacement hydraulic turbine is pressure pulsation which occurs at the regions upstream and downstream of the turbine. In order to suppress the pressure pulsation. occurrence reason of the pressure pulsation should be understood in detail Therefore. this study aims to establish a CFD analysis method by which the phenomena of unsteady pressure pulsation can be examined with high accuracy. Internal flow field of the turbine is modeled simply to generalize the relation between the pressure pulsation and internal flow. The results show that the Present CFD method adopting unsteady calculation can be applied successfully to the analysis of the Phenomena of Pressure Pulsation. Occurrence of the Pressure pulsation is due to the difference of the rotational speed of turbine rotors When driving rotor rotates by uniform speed and fellowing rotor rotates by variable speed, very large Pressure pulsation occurs within the turbine periodically.

Relation between Information Structure and Clause Internal Pauses in the Spontaneous Discourse in Korean

  • Yune, Young-Sook
    • 음성과학
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    • 제12권4호
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    • pp.129-139
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    • 2005
  • This paper investigates any possible correlation between the information structure and the occurrence of clause internal pauses in the spontaneous discourse. One of the possible functions of pause is its capacity to signal the information structure of the discourse. However, this aspect was not much explored in Korean spontaneous speech. In the present study, information structure of spontaneous speech was defined for each word or word group on the basis of the information structure analysis model proposed by Van Donzel (1999) and Roulet (1991, 1997). Thus, at a local level (words or word groups) of discourse structure, a distinction was made between three types of information, new, given and inferable. The results showed that clause internal pauses tend to appear more frequently before new information than other types of information. However compared to the total number of words or word groups it was not noticed any specific ordering concerning different kind of information status and pausing. It was however found that clause internal pauses did not appear randomly. The majority of them occurred at the initial part of the clause or the sentence. This tendency was mostly related to the division of sentence (or clause) into topic and comment. Thus, the role of pauses as a marker of information structure seems to be less effective in spontaneous discourse.

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원인 불명의 급성 신부전으로 발현된 급성 파라콰트중독 1례 (A case of Diagnosing Paraquat Intoxication on Transferred Patient with Acute Renal Failure)

  • 길효욱;양종오;이은영;홍세용
    • 대한임상독성학회지
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    • 제2권1호
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    • pp.45-48
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    • 2004
  • Paraquat, a widely used herbicide, is extremely toxic, causing multiple organ failure in human. Many treatment modality has been used, but now paraquat is very fatal drug. Elimination rate of plasma paraquat seems to be a factor for the survival rate. So early diagnosis and early treatment are very important. Plasma paraquat concentration could be measured by radioimmunoassay. But it is impossible that the test was done at Emergency room and the result was checked immediately. There was relation between plasma paraquat concentrations and urine paraquat concentration. Because of its simplicity and low cost, urine paraquat concentration test is complementary to the plasma concentration measurement. If the patient has psychotic problem or unconscious mental state, and is observed unexplained dyspnea and oral ulcer, urine paraquat test is very important to rule out acute paraquat intoxication. We experienced a patient who was presented as unexplained acute renal failure initially and was diagnosed as paraquat intoxication later.

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노인성치매(老人性痴呆)에 대(對)한 문헌적(文獻的) 고찰(考察) (The bibliographical study on the senile dementia)

  • 김현아;정지천;이원철
    • 대한한방내과학회지
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    • 제13권2호
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    • pp.57-69
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    • 1992
  • The study has been carried out to investigate of the senile dementia by referring to 35 literratures. The results were as follows ; 1. In oriental medical science, senile dementia is belong to the category of dullness(매病), insanity(癲狂證), weak(虛勞), amnesia(健忘), etc. 2. The cause of senile dementia summarize the phlegm preventid-heart hole(痰迷心竅), marrow lack(髓海不足), aged follow weaking of body and disfunction of the internal organs(年老體弱과 臟腑機能 失調), the bad blood with vatal block(氣滯血瘀), feeling inharmony, etc in the view of oriental medical science and make the vanishment of the cerebral atrophy and the cerebral cell but havn't indicated the remarkable cause in that of western medical science. The diseases with cause make a point of Alzheimer's dementia, frequent infarction dementia, etc and psychological and environmental factor too. The marrow lack is related to Alzheimer's dementia, the feeling inharmony, psychologic and environmental factor, the phlegm prevented-heart hole and bad blood with vatal block, frequent infarction dementia. 3. The senile dementia is related cleary to the function of the internal organs in oriental medical sciences respect Especially in relation to kidney and marrow, it is presented new cause view to solve the cure problem of western medical science is studying its cause only the anatomic pathology with cerebrum and is thinking to solve cure possibility. 4. The symptom of senile dementia is as follows. The obstacle of a aspect of the Language, Emotion, Behavior. mute, speech inversion, sometimes a laugh sometimes a cry, behavior strange, failure of memory etc. 5. The treatment of senile dementia is follows. The methodes of cure apply phlegm changed-mud(豁痰化濁), self-kidney and added marrow(補腎益髓), self-energy and nutritive blood(益氣補血), vital blood(祛瘀活血), peace of mind and relief(安神情志). The medicines of cure make the most of (sesimtang, jwagui-hwan, tonggwuhwalhuel tang) add and subtract, daeboweonjeon, guibitang, and so on.

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The prevalence of dog erythrocyte antigen 1 in relation to breed in the Daejeon area

  • Park, Hoill;Han, A-Ram;Choi, Hyung-Tak;Min, Won-Kyu;Yoon, Byung-Gook;Shin, Hyun-Guk;Song, Kun-Ho
    • 한국동물위생학회지
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    • 제39권3호
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    • pp.183-186
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    • 2016
  • This study was performed to collect the basic data of DEA 1.1 in four small breed (Maltese, Shih-tzu, Poodle, Yorkshire terrier) and in three large breed (German shepherd, Labrador retriever and Jindo) dogs in the Daejeon area. 105 dogs from 7 breeds (Maltese=20, Shih-tzu=19, Poodle=15, Yorkshire terrier=11, German shepherd=10, Labrador retriever=10, Jindo=20) were selected and tested using the dog blood typing Kit$^{(R)}$ (Korea Animal Blood Bank Inc., South Korea). The prevalence of DEA 1.1 was 83%, that of DEA 1.2 was 17%, and there was no DEA (-) blood type identified in this study. Prevalence according to breeds was Maltese (DEA 1.1, 85%; DEA 1.2, 15%), Shih-tzu (DEA 1.1, 95%; DEA 1.2 5%), Yorkshire terrier (DEA 1.1, 91%; DEA 1.2, 9%), Labrador retriever (DEA 1.1, 90%; DEA 1.2, 10%). One hundred percent of DEA blood type 1.1 was discovered in all of the Poodles and German shepherds, and a higher prevalence of DEA 1.2 was found (DEA 1.1, 40%; DEA 1.2 60%) in Jindo dogs. The prevalence of DEA 1.2 in the Jindo dogs was significantly higher than in other breeds (P<0.01). German shepherds and Labrador retrievers may be more suitable as donor dogs than Jindo dogs in the Daejeon area. Larger scale studies are necessary from more dogs and other areas in South Korea.

원인불명의 극심한 식욕부진(食慾不振)을 호소한 고령 환자 치험례 (Case of an Old-Age Patient with Ill-defined Severe Anorexia)

  • 정기용;하유군;백종우;최유경;김동우;박종형;전찬용
    • 동의생리병리학회지
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    • 제22권1호
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    • pp.256-261
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    • 2008
  • Anorexia is a common symptom in the elderly patients. Causes of anorexia in the elderly are very diverse and multifactorial. Causes include physiological changes associated with aging, mental disorders such as depression, anorexia tardive, dementia, medical diseases such as cancer(lung and gastrointestinal cancer), benign gastrointestinal disorders, cardiac disorders, pulmonary disease, thyroid disorders, infection. Medications such as digoxin, theophylline have also been implicated in the problem. No cause is found in about one quarter of patients. Management is directing at treating causes and providing nutritional support. In Oriental medicine, the appetite has close relation to Biwi. The main cause of anorexia is the insufficiency of Biwi. The physiology of Biwi is that Bi sends clarity(food essence) upward and Wi sends digested food downward. Specially if the physiologic function of Wi is disordered by various factors, Wi cannot send digested food downward. As a result, the anorexia can present by the disorder of Wi function. We experienced a case of an 74 years old female patient with ill-defined severe anorexia differentiated as Wijoongheohan. The patient was managed with fluid therapy and Jeonghyangsiche-tang. The anorexia and other symptoms improved continuously during hospitalization.