• 이베로아메리카
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• 제13권1호
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• pp.351-388
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• 2011

Many global business failures have been ascribed to a lack of intercultural competence, especially to a lack of an adequate conceptualization and definition of intercultural competence, focusing instead on the knowledge, skills, and attributes that appear to be its antecedents. Intercultural competence should be perceived as multifaceted important components of global management capabilities. Depending on the related concepts of intercultural competence, such as global mindset, intercultural sensitivity, and cultural intelligence, dynamic aspects of intercultural competence as learning process are suggested. Also, the domain of intercultural competence in the context of global management or business comprised three dimensions - perception management, relationship management, and self management. Each dimension is characterized by facets that further delineate aspects of intercultural competence. With respect to the domain of intercultural competence, appropriateintercultural training methods should be designed. In practice, human resource managers may benefit from gaining knowledge about which measures to use for identifying employee's weakness in intercultural competence in order to create appropriate training programs.

• 실천공학교육논문지
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• 제16권3_spc호
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• pp.343-349
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• 2024

Recently, the intercultural approach, which aims to resolve social conflicts in multicultural societies through cultural encounters and dialogue, has been actively discussed. Intercultural education aims to foster smooth relationships and improve communication skills through interactions among various cultural groups. Analysis of previous studies has revealed the need for research on intercultural civic education programs targeted at adults. Therefore, this study was designed to develop an intercultural citizenship education program and to analyze its effects. For the study, previous research on interculturalism, intercultural citizenship education, and intercultural citizenship education programs was comprehensively analyzed. The developed intercultural citizenship education program was categorized into five major themes: understanding oneself and others, racism and hate speech, overcoming conflict and discrimination, breaking away from prejudice and stereotypes, and the future of our country. Subsequently, the program was implemented with 64 total second-year middle school students, 37 in the experimental group, and 27 in the control group, at an accredited lifelong educational institution in M City, South Jeolla Province. To analyze the effects of the education, an intercultural competency scale was used. The results showed that the intercultural citizenship education program for adult students was effective in conflict management, respect, communication, and reflection competencies, all at a statistically significant level. Finally, the authors compared the study results with previous research and discussed the findings. Findings indicated the necessity of enhancing multicultural citizenship awareness among adults and expanding teacher training in intercultural education. The program effectively improved intercultural competence among adult students, highlighting the importance of tailored educational content and active participation in discussions. Future research should ensure a balanced gender ratio among participants.

• 스마트미디어저널
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• 제13권4호
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• pp.104-113
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• 2024

This study is a model study on the contents and methods of intercultural learning. Starting with a discussion of the intercultural learning model construct, it presents key contents important for intercultural learning and learning methods that can increase the effectiveness of intercultural learning. Also, we actually conducted the above learning program at the learning site and discussed the observations and results. It was a case study that allowed us to test the effectiveness of cultural intelligence theory, the latest theory that can improve intercultural competency. In addition, in order for the cultural intelligence theory to be effective in the learning process, it was found that the PBL method, which allows learners to solve problems on their own, rather than cramming education, is useful. Additionally, it was found that the ARCS model was also very effective in motivating and maintaining learners' continuous motivation. At this time, the instructor was also able to see that the effect increases when the role of catalyst becomes the main one.

• 비교교육연구
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• 제28권3호
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• pp.265-289
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• 2018

본 논문은 20세기에 '상호문화적'이라는 용어를 사용하며 출현한 미국의 상호문화교육, 상호문화의사소통, 캐나다의 상호문화주의, 유럽의 상호문화교육, 상호문화철학을 그 출현 시기, 장소, 배경, 주안점, 한계 등을 기준으로 비교해보면서 이것들이 상호 영향이나 합의 하에 출현한 것인지 아니면 독자적으로 출현한 것인지를 밝혀보고자 하였다. 우리는 이 다섯 가지의 '상호문화 담론들'을 비교, 분석해 본 결과, 이 담론들이 비록 '상호문화적'이라는 용어를 모두 사용했지만 상호 영향이나 합의는 거의 없이 독자적으로 발전해 왔음을 알 수 있었다. 우리는 이것을, 20세기 국제화, 세계화에 의해서 만들어진 지구촌에서 점점 부각되고 있는 문화적 차이들을 가능한 긍정적으로 접근해 보고자 하는 인류의 공통적인 노력의 소산이라고 해석하였다. 우리는 이런 상호문화 담론이 한국 다문화 사회에도 널리 퍼지길 기대한다.

• 비교교육연구
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• 제27권1호
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• pp.199-222
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• 2017

본 연구는(Education Pack, Intercultural Learning, Intercultural Education in Primary School과 같은) 유럽의 상호문화교육 지침서들이 청소년과 성인을 대상으로 상호문화교육을 실시하는 경우 제안하는 목표, 내용, 방법, 평가를 살펴보고 비교하고자 한다. 이 세 지침서를 비교하면 우리는 다음과 같은 몇 가지 사실을 확인할 수 있다. 이 지침서들은 차이가 우리 사회들의 현실이라는 점을 강조하고 비슷한 목표를 내걸고 있다. 이 목표는 상호의존적 세계의 현실 이해하기, 부정적인 편견과 고정관념을 넘어서기, 다른 사회와 문화에서 온 사람들에 대해 긍정적인 태도와 행동을 가지게 하기를 포함한다. 이 지침서들은 상호문화교육을 위해 비슷한 내용을 제안한다. 이 내용은 모두 다른 문화 배경을 가진 사람들이 상호관계를 발견하고 장벽을 허물게 하는 것과 관련되어 있다. 하지만 이 지침서들은 방법에 있어서는 큰 차이를 보인다. Education Pack과 Intercultural Learning은 외부로부터 자신을 상상해 보기, 자신이 살고 있는 세계를 이해하기, 다른 현실과 익숙해지기, 차이를 긍정적으로 바라보기, 긍정적인 태도, 가치, 행동을 가지기라는 몇 가지단계를 제안하지만, Intercultural Education in the Primary School은 긍정적 학습, 토론, 집단 활동을 강조한다. 평가는 상호문화교육에서 가장 발달되지 못한 영역으로 남아있다. 다행스럽게도 마지막 지침서는 한 장을 평가에 할애함으로써 이 문제를 앞선 두 지침서보다 훨씬 진지하게 다루고 있다. 이제 우리에게 남은 문제는 유럽의 상호문화교육의 원칙과 접근방식을 한국 사회와 학교에 적용시키는 것이다. 우리는 이 논문이 이 문제를 해결하는 데 조금이라도 도움이 될 수 있기를 바란다.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2015년도 추계학술대회
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• pp.224-226
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• 2015

Outwardly, the people in the shipping industry are aware that multicultural working environments and conditions could have a strong influence on the operation of ships. With a lack of cultural awareness and foreign language skill of crew members on ships, there are lots of misunderstandings and miscommunications among (cross-cultural) crews. More and more maritime accidents are caused by human error in the world's oceans. Nevertheless the research on cultural diversity and human interaction on ships is still in its infancy. Due to the rapid change of the demographic make-up of crews, not only teaching and training technical skills for the crews, but also education in nontechnical skills such as cultural awareness, cultural sensitivity, intercultural competence is urgently needed. This study will deal with intercultural issues on ships. It aims to emphasize the necessity of intercultural training in MET.

• International Journal of Advanced Culture Technology
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• 제11권4호
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• pp.112-122
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• 2023

This study was conducted as part of a summer Korean language and culture program at a university in Korea, aimed at examining the changes in intercultural sensitivity among American students who participated in the program, as well as the Korean students who served as their language partners. The research utilized a mixed-method approach combining qualitative and quantitative analysis. To derive research findings, pre- and post-program Intercultural Sensitivity Scale surveys were administered to participating students and semi-structured interview data were collected from a randomly selected group of six students. The research findings indicated that among a total of twenty-seven students including both American and Korean students, significant changes in intercultural sensitivity were observed in the domain of Interaction Engagement. Furthermore, fourteen American students showed significant changes in their Interaction Confidence, while the Korean students who participated as language partners did not exhibit significant changes in the five subdomains of intercultural sensitivity.

• The Journal of Asian Finance, Economics and Business
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• 제7권2호
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• pp.169-180
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• 2020

Globalization has led to a dramatic increase in intercultural service encounters between services providers and customers from diverse cultural backgrounds. This paper explores the causal relationship between service employees‟ cultural intelligence and adaptive sales behavior in intercultural service encounters, and the mediating effect of cognitive and emotional empathy on this relationship. A quantitative survey methodology was utilized to collect data on 341 salespeople at duty-free shops located on Jeju Island, Korea. Data analysis was conducted using SPSS 18 and Amos 18. The results show that cultural intelligence has a significant impact on cognitive empathy, emotional empathy, and adaptive sales behavior. Cognitive empathy has a positive impact on adaptive sales behavior, whereas the relationship between emotional empathy and adaptive sales behavior is not significant. Additionally, cognitive empathy mediates the relationship of cultural intelligence and adaptive sales behavior. This study has useful managerial implications for employee selection, training, and development in service firms engaged in intercultural service encounters. This study extends prior research on intercultural service encounters by exploring the direct impact of cultural intelligence on intercultural adaptation and the mediating effect of empathy, suggesting the presence of a cognitive mechanism that plays a key role in the impact of cultural intelligence on adaptive sales behavior.

• 영어어문교육
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• 제17권1호
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• pp.37-52
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• 2011

The purposes of this study were to review developmental stages of acculturation, to establish dimensions and components of intercultural communicative competence, and to suggest teaching methods in the elementary school based on the dimensions and the components of the stages. In order to achieve these purposes, theoretical research on the nature of intercultural communicative competence and teaching methods of intercultural dimensions and components was carried out in terms of developmental stages of acculturation. The stages of acculturation have relation to cognitive domain, affective domain, and cultural awareness. In the domain of cognitive development, the models such as Cummins (1981), Wong-Fillmore (1983), and Ausubel (1968) were presented. In the affective domain of second language research, the models of Gardener and Lambert (1972), Maslow (1954), and Bloom (1974) were argued. Modifying the models of Ausubel, Cummins, Wong-Fillmore, the dimensions and components of intercultural communicative competence were established. In addition, it was suggested that cultural syllabus and lesson plan based on tourist and survivor stage should be considered.

• 영어어문교육
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• 제18권2호
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• pp.1-20
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• 2012

This study aims to propose using English reading strategies to enhance Intercultural Communicative Competence (ICC) for EFL learners. The study recruited college-level participants who were enrolled in a general English reading course (N=30) and administrated the surveys with a Repeated Measures Design (RMD). In the survey, an intercultural sensitivity scale and metacognitive reading strategies inventory were conducted for comparison. During the instruction, participants were asked to use the R.I.D.E.R. (i.e. Read, Image, Describe, Evaluate, and Repeat) strategy for visualization of text, which is aimed at facilitating the use of metacognitive reading strategies. In the results, participants showed a statistically significant increase both in the intercultural sensitivity level and the use of metacognitive reading strategies after the practice of R.I.D.E.R for one semester. Further analysis was appended to the results by the correlation and regression analysis, and proposed that participants benefit their development of intercultural sensitivity from the use of metacognitive reading strategies. Therefore, the study suggests that implementing metacognitive reading strategies facilitates college EFL readers to increase their cultural sensitivity, which empowers ICC through English reading (176words).