• KIISE Transactions on Computing Practices
• /
• v.23 no.12
• /
• pp.651-659
• /
• 2017

IT(Information Technology) has focused on infrastructure-technologies in the past but now focuses on IT service. Many companies strive to save costs and improve IT services. For this reason, they strive to implement a good internalization of ITSM (IT Service Management) by developing ITSM systems based on ITIL (Information Technology Infrastructure Library) from the late 2000s. In particular, IT service operations are one of the structure elements of ITIL version 3 and are highly related to the internalization of ITSM. However, in spite-of-the successful implementation of ITSM, the efficiency of IT service management has not improved due to iterative issues. Therefore, this study developed a user-centered training system by defining the iterative issue guidelines and implementing a database. The implemented user-centered training system provided IT service users with regular training services to produce a good solution for iterative issues after connecting the operation part of the ITSM system. Based on the results of this study, we expect that the proposed ITSM system will contribute to efficiently managing IT services by improving the limitations of IT service operation in the ITSM system.

• Journal of the Korean Society for Library and Information Science
• /
• v.53 no.4
• /
• pp.341-359
• /
• 2019

To improve research productivity, it is important to acquire up-to-date information quickly. To this end, researchers seek information resources through various channels and methods and utilize them in their research and development processes. The Korea Institute of Science and Technology Information (KISTI) has developed a platform for integrated scientific and scientific information service called ScienceOn to provide specialized information, infrastructure resources, industry and technology analysis resources in one place to support the research and information ecosystem. Through this process, accessibility and usability are enhanced through the connection and convergence of various information and services. In this study, we look at recent R&D trends in scientific technology academic information integration services and recommended packaging services that can be utilized in batches according to the purpose of use. We look forward to improving national R&D productivity by strengthening the linkage and convergence of scientific and technological information.

• Journal of Information Technology Applications and Management
• /
• v.15 no.4
• /
• pp.1-20
• /
• 2008

Increasing number of corporations applies IT service management systems to optimize IT service delivery and support processes. For this reason, implementation experiences and effect of IT service management system are growing concerns for IT managers and researchers. This case study analyzes implementation experiences on an ITIL based service management systems in an medium sized corporation. The exploratory case analysis revealed that systems and service quality were improved from the implementation. This study will contribute to the successful implementation of IT service management system and developing a research model of IT service management process.

• Journal of Information Science Theory and Practice
• /
• v.5 no.4
• /
• pp.49-67
• /
• 2017

This article assesses the recent development of libraries in Myanmar and efforts to build the sector's capacity leading up to and after the first democratic elections held in the country in nearly 50 years, at the end of 2015. Cyclone Nargis in 2008 is viewed as a 'framing event' (Birkland, 1998) that led to national legal and policy reforms, an increase in national and international projects to support development of Myanmar libraries, and the strengthening of local actors including the Myanmar Library Association to coordinate and lead development activities. Although in need of modernisation, networking, and professional skills, the existence of a widespread number of all library types across the country provides an important foundation for further development. The current status and readiness of libraries is explored in the broader context of the rapid leap from limited to more widely available access to information and technology. The article finds that there is great potential for libraries in Myanmar to support the continued transition to democracy as evidenced by the role of libraries and access to information in other countries that have transitioned. Remaining challenges include the potential of backsliding on national reforms, and the need for significant investments in infrastructure and skills. Libraries must be transformed to meet the changing needs of information users in a young democracy.

• International Journal of Knowledge Content Development & Technology
• /
• v.8 no.1
• /
• pp.51-77
• /
• 2018

This study aimed to determine eco-friendly factors on the aspects of library service, materials provided or handled by the library, and programs including educational programs. Furthermore, it was setup to perform a trial evaluation for the eco-friendliness of the library based on the determined evaluation standards by this study. Results are as follows; First, regarding the question of 'Do employees of the library think that establishment of green libraries is necessary?', the employees of the libraries responded yes by 65.52%, but only 4.6% responded that it would not be necessary. Second, in analyzing the most important evaluation areas of green libraries according to the opinions of the libraries' employees, they were ranked in order: the indoor environment, energy and prevention of environmental pollution, and material and resource areas. Third, 11 areas were determined to evaluate the level of greening in the libraries; the highest averages were scored 510 for the area of energy and prevention of environmental pollution, 415 for the area of library resource, and 320 for the area of indoor environment. Last, the libraries were graded based on actual data according to the results to measure the level of greening, two libraries were graded as Diamond, the highest grade, accounting for 15.39% of all libraries; Gold and Silver grades accounted for another 15.39%, together five Certified graded libraries accounted for 38.46%, which was the highest rate among the libraries. Any library scoring less than 20% when compared to the full score was graded as Non-certified, and one library, which scored 15.06% fell into this category. The results of this study set up to serve as basic data for the direction of development for green libraries in our country, as well as reference for the employees of libraries in constructing or remodeling library buildings, establishing service infrastructure, providing information service, and planning library duties in an eco-friendly way.

• Korean Institute of Interior Design Journal
• /
• v.22 no.2
• /
• pp.220-229
• /
• 2013

Recently, the volume of knowledge information in the form of electronic media is quickly increasing in the library field along with the advancement of electronic communication technology. Libraries have both printed data and electronic data and are faced with the issue of corresponding with the access and use of knowledge information in terms of the space. This study is for building the layout of a sustainable knowledge information space based on the view that the library is the official infrastructure of the knowledge information based society. It is intended to analyze the meaning of knowledge information in the modern society, characteristics in the spatial organization and the transmission of knowledge information. The goal of this study is to understand and forecast the spatial structure where users access knowledge information and exchange with one another and developing the direction and guidelines for the spatial plan that today's libraries prefer through this analysis. For this, this study firstly prepared the base for the research on library space which can be considered as the physical realization of such concepts, through the theoretical review about the knowledge information and social concepts as well as characteristics of modern society. Also, it seized the characteristics in the transmission of knowledge information by conducting a structural analysis of the information service such as knowledge information and space, space and information media, space and space through the cases of 10 public libraries. The analysis resulted in basic data including the system of organizing knowledge information, system of knowledge information transferring elements and structure, and layout pattern of each library. These results are deemed meaningful for the promotion of communication with the user through the exchange, creation, and experience of knowledge information, the social role of today's public library.

• Journal of Korea Technology Innovation Society
• /
• v.1 no.1
• /
• pp.69-82
• /
• 1998

As a new medium for knowledge diffusion, E-Journal is expected to be a general type of scholarly communication. However, the techno - economic problems have hindered the advancement of the E-Journal. For the technical aspects, there are problems such as the standardization of document format, automatization of the document preparation, forward and backward link between documents. Also there are necessities for the support of the information infrastructure of digital library and information superhighway. For the economic domain, reengineering of total publishing cycle is considered and the new paradigm of peer review is analyzed. We pointed out that the main difficulties in the diffusion of E-Journal are on the promotion of service and technological advance, not the price and marketing strategy.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.31 no.3
• /
• pp.235-256
• /
• 2020

The purpose of this study is to define a method of building an integrated service to provide various science and technology knowledge infrastructures that are helpful in R&D activities, and to show the cases that are adapted the methodologies. Knowledge infrastructures scattered throughout the entire R&D cycle, such as generating/development of ideas, finding the R&D project, performing the project, and spreading results, are segmented in terms of services, functions, information, and data, and links and converges to provide the knowledge infrastructure that desired by users in one place. We define the integrated service classification, integration level model, integrated architecture, and integrated user authentication system in consideration of logical linkage and integration rather than physical integration of individual knowledge infrastructures. Also, we considered the extensibility as the reference model for building of similar integrated service.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2000.10a
• /
• pp.406-411
• /
• 2000

Currently, many kinds of multimedia Services are provided for users using internet and broadcasting infrastructure because of advanced technology Progression of network technology, digital communication and broadcasting technology. In future, Information technology might be important. Information retrieval, Information extraction technology and multimedia service framework standardization make it possible to extract necessary information from a great deal of information. And Interactive service and knowledge library also will provide user-friendly interface technology on soon. In this paper, we describe current standard technology, products and market trends.

• Journal of Korean Library and Information Science Society
• /
• v.51 no.4
• /
• pp.231-247
• /
• 2020

As artificial intelligence (AI) has emerged as a promising future technology among the fourth industrial revolution, we are trying to apply artificial intelligence technology across all area of society, including libraries. This study investigated the effects, issues, and implications of artificial intelligence on university library services. As a research method, in-depth interviews were conducted with IT experts of university libraries in North America, and conclusions and discussion were drawn from interview results and related documents. Research results revealed that university libraries in North America were trying to build an infrastructure that facilitates information access and retrieval based on artificial intelligence systems and to provide new services in collaboration with AI research institutes in universities. This study raised issues regarding the expansion of the role of libraries and librarians, privacy, and data quality. It was also discussed that the need for re-education of university librarians to become software engineers who play a role in disseminating knowledge. In addition, this study suggested the investment for the establishment of the information system and an artificial intelligence research center in the library. The study discussed limitations of research due to changes in the research environment and suggestions for future research.