• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• Journal of the Korean Data and Information Science Society
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• v.24 no.2
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• pp.369-377
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• 2013

The purpose of this study was to explore which factors mostly influenced players' tour results employing tour skill factors provided by LPGA. For this study, Top 10 LPGA players' stats during 9 years (2004 2012) were used. As matter of fact, 10 variables were used like average score, top 10 finish, average putt, average birdies, average eagles, driving distance, driving accuracy, greens in regulation, sand saves, putts per GIR. and prize money earning. Stepwise multiple regression was conducted using SPSS win 20.0. Results indicated that the most influential tour skill factor to 9 seasons' results was average score, second influential factor was average putt, and the third factor was driving distance, and then top 10 finish was the fourth. Also on a year on year basis, 2004 was average score, 2005 was GIR., 2006 was average eagles, 2007 was top 10 finish, 2008 was average score, 2009 was average putt, 2010 were average score, GIR. and putt per GIR, 2011 was average birdies and 2012 was putt per GIR.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.4
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• pp.511-520
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• 2017

The purpose of this study was to investigate the effect of the outplacement service on the career decision-making self-efficacy of discharged soldiers after mid- to long-term service. The survey carried out for this research was on 557 male discharged solders living in the Seoul, Incheon, and Gyeonggi areas. The information was processed using frequency analysis, factor analysis, reliability measurement, independent sample t-test, one-way ANOVA analysis, correlation analysis, and multiple regression analysis by means of the SPSSWIN 22.0 program. The results of this study suggest that counseling, education and training affect only some sub-factors of the career decision self-efficacy. Administrative support positively affects the job information collection skill, goal setting skill, planning skill, and problem solving skill among the sub-factors of the career decision self-efficacy. Job activities support had no effect on the career decision self-efficacy.

• Journal of the Korean Data and Information Science Society
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• v.17 no.2
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• pp.335-344
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• 2006

The purpose of this paper is to apply data mining method for the inbound call center optimization. Data mining analysis is come to be used in order to predict the degree of difficulty on the consultation. It is the method of maximal efficiency for the call center that uses of the predicted degree of difficulty and customer grade as routing which hits to the skill of the consultation unit. This method is to get the possibility of efficiency for the call center with the maximum efficiency.

• Journal of Korean Library and Information Science Society
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• v.25
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• pp.207-223
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• 1996

Nowadays, the wide spectrum of changes have been occurred in library world. It is essential for librarians to improve their professionalization standards to convert these changes into the o n.0, pportunity of growth. The device of improvement of professionalization standards is following: 1. Librarians have to receive formal and informal education and learn to advance in knowledge and skill concerning library affairs continually. 2. Self learning has to be transform into learning organization. 3. Education of Librarianship concentrate mainly in practical and technical study by this time but it is indispensable to develop the theory and philosophy of librarianship.

• Journal of Korean Library and Information Science Society
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• v.25
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• pp.51-82
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• 1996

This study compare and analyzes recent school library standards in advanced countries including Britain, United States and Japan. The examination is based on the changing process of standards and development of school library in the each countries. To Suggest the model of reasonable standard for the activation of school library in Korea, the study has identified the common elements ; staff, material, environments, management and cooperative system, and learning skill with curriculum of school library standards showed in the each of advanced countries.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.33 no.2
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• pp.281-293
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• 2023

Industrial control systems (ICS) are increasingly targeted by security incidents as attackers' knowledge of ICS characteristics grows and their connectivity to information technology expands. Vulnerabilities related to ICS are growing rapidly, but patching all vulnerabilities in a timely manner is challenging. The common vulnerability assessment system used to patch vulnerabilities has limitations as it does not consider weaponization after discovery. To address this, this study defines criteria for classifying attacker skill levels based on open information including operating technology and vulnerability information in ICS. The study also proposes a method to evaluate vulnerability severity that reflects actual risk and urgency by incorporating the corresponding attribute in the existing severity score calculation. Case studies based on actual accidents involving vulnerabilities were conducted to confirm the effectiveness of the evaluation method in the ICS environment.

• KSCI Review
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• v.14 no.2
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• pp.147-152
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• 2006

Data size of moving current GIS great exponentially from 2D to 3D and the processing speed becomes slow thereby and user's real time rendering request is growing. Have problem that time and expense to process data of bulky quantity produce constraint condition of the processing speed. third dimension processing skill, virtual reality processing skill etc. and third dimension GIS about space data of bulk much overmuch to materialize. In this paper DEM data that acquire from satellite or aviation solve these problem embody virtual city in web save topography information that visualization to 3D visualization by VRML, and use modelling tool and acquire 3D campus information for building and road. 3D information acquired this to express texture and natural gifts that have truth stuff more to thing through near texture mapping work 3D imagination illustration of web based embody can.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.16 no.1
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• pp.75-90
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• 2005

Information literacy has been defined as "the ability to access, evaluate, and use information from a variety of sources." Recently, information literacy has become a hot topic in Korean education circles and school library fields, but few publications describe how to assess information literacy skills. This study is the first stage to develop a measurable assessment tool of the information literacy skills of korean high school students. In this paper, related projects, curricular models, and rubrics are reviewed and an assessment tool is suggested. This tool will be field-tested and revised on the results in the near future.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.18 no.2
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• pp.201-209
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• 2011

Purpose: The purpose of this study was to evaluate the learning experience, knowledge, and performance of cardiopulmonary resuscitation (CPR) in newly graduated nurses, and to identify differences related to learning experience. Methods: The participants were 114 new nurses in the hospital. They were asked to complete a questionnaire, which included CPR learning experience. They were evaluated by a written test and a skill test using a manikin and check list. Results: All participants attended CPR lectures and underwent practice while in university. Only 12.28% of participants were taught by a certified Basic Life Support (BLS) instructor. The mean scores of the written and skill tests were $79.82{\pm}12.69$ and $64.41{\pm}11.71$, respectively. The nurses lacked CPR knowledge related to checking breathing, the frequency of 30 chest compressions, compression rate, and automated external defibrillator use. They also lacked skill in performing CPR related to checking breathing and pulse and giving 2 breaths. CPR performance differed according to learning time (p=.047) and BLS educator (p=.029). Conclusion: The findings of this study reveal that CPR performance by newly graduated nurses is poor and suggest that CPR education by trained instructors, practice-based education, and reeducation programs must be provided to newly graduated nurses in the hospital.