• 제목/요약/키워드: information services

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The Perceived Benefits of Electronic/digital Reference Services in Nigerian University Libraries: a survey

  • Uzoigwe, Comfort U.;Eze, Jacintha U.
    • International Journal of Knowledge Content Development & Technology
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    • 제8권2호
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    • pp.49-65
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    • 2018
  • Are the benefits derived from ICT based reference and information service worth the financial and other commitments devoted to it? In an attempt to answer this, this study delved into finding out the perceived benefits; the rational for ICT based reference services in Nigerian university libraries. The main objectives were to find out the purposes for using ICT facilities in reference services delivery and the perceived benefits derived from using ICT resources in reference and information services. Being a survey, questionnaire was used to collect data from the librarians of twelve (12) universities; two (2) each sampled from the six geopolitical zones of Nigeria. Data was analyzed using frequencies, mean scores and standard deviations. ANOVA statistical analysis was used to test the hypothesis of no significance difference in the benefits derived from ICT based reference services using p-value of 0.05 to calculate the level of significance. Findings showed that librarians and library users made use of ICT facilities for different reference purposes especially to obtain information they need using the internet. Other reference needs for which patrons used the ICT facilities included: - access to current e-books and e - journals, user education and access to global information in other libraries. Provision of current awareness services (CAS) and selective dissemination of information services (SDI), on-line searching using workstations in the library, provision of on-line public access catalogue (OPAC) services, keeping statistics of users of the reference section and compilation of bibliographies. Further findings showed that the librarians and library users derive a lot of benefits from their use of ICT facilities in reference services. The results showed that easy retrieval and dissemination of information to patrons were ranked highest by the librarians amongst others.

An Enhanced SOAP Message Processing System for Mobile Web Services

  • Kim Seok-Soo;Park Gil-Cheol
    • Journal of information and communication convergence engineering
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    • 제3권3호
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    • pp.157-162
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    • 2005
  • Web services are key applications in business­to-business, business-to-customer, and enterprise applications integration solutions. As the mobile internet becomes one of the main methods for information delivery, mobile Web Services are regarded as a critical aspect of e-business architecture. In this paper, we proposed a mobile Web Services middleware that converts conventional internet services into mobile Web services. We implemented a WSDL (Web Service Description Language) builder that converts HTML/XML into WSDL and a SAOP (Simple Object Access Protocol) message processor that performs SOAP message handling, chain and handling of server requests. The former minimizes the overhead cost of rebuilding mobile Web Services and enables seamless services between wired and wireless internet services. The latter enhances SOAP processing performance by eliminating the Servlet container (Tomcat), a required component of typical Web services implementation. Our main contributions are to overcome the latency problem of current Web Services and to provide an easy mobile Web service implementation. Our system can completely support standard Web Services protocol, minimizing communication overhead, message processing time, and server overload. Finally we compare our empirical results with those of typical Web Services.

Web Services deployment model based on WSG(Web Services gateway) in NGN

  • 이강찬;이승윤
    • 한국정보통신학회:학술대회논문집
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    • 한국해양정보통신학회 2008년도 춘계종합학술대회 A
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    • pp.909-912
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    • 2008
  • The 'convergence service' in NGN implies the integration of services in NGN with a unified manner to access each service in order to interwork with each service. This Recommendation defines the convergence model for NGN based on Web Services and provides a detailed scenario of each convergence model in form of Web Services.

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향토관광정보서비스를 위한 모바일 앱 모형 (A Mobile Application Model for Local and Tour Information Services)

  • 이용정;이다정;이창호;윤소현
    • 정보관리학회지
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    • 제36권1호
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    • pp.247-267
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    • 2019
  • 공공도서관에서 제공하는 향토정보서비스는 낮은 이용률을 나타내고 있으며, 대부분 열람 및 대출형태의 제한적인 서비스를 제공한다. 본 연구는 이러한 문제점을 해결하고 이용자의 정보 요구를 반영하는 새로운 향토정보서비스를 제안하고자, 모바일 어플리케이션 (이하 앱)인 LibPass (Library와 Pass의 합성어)를 개발하였다. LibPass는 향토자원의 특성들이 LibPass의 콘텐츠로 구성되어 이용자가 모바일 앱을 통해 지역의 문화관광자원에 대한 정보탐색을 한 곳에서 간편하게 할 수 있도록 설계되었다. 즉, 관광자원에 대한 소개는 물론이고, 그 이용을 위한 숙박시설, 체험프로그램, 그리고 특화도서관에 대한 정보를 제공함으로써, 향토자원에 대한 효율적인 정보서비스를 도모하고자 했다. 무엇보다도 이 서비스는 국립중앙도서관에서 발행하는 카드로 일원화되어 제공되므로 전국 어디서나 사용이 편리하고, 공공기관의 다양한 콘텐츠를 활용하여 신뢰성과 최신성을 확보하였다. 선행연구를 바탕으로 모바일 관광정보서비스의 품질 평가 요인들을 도출하였으며, 또한 기존의 관광정보서비스 앱을 분석하여 LibPass 앱의 개체들을 구성하고 논리적 개체 관계 모델을 기반으로 프로토타입을 개발하였다. 이 모델은 도서관의 향토정보서비스 이용률을 증가시키고, 더 나아가 이용자 친화적인 앱을 통해 도서관에 대한 긍정적인 인식을 높이는 데 기여할 수 있다.

전자정부 대국민 정보서비스 효율성 분석을 통한 벤치마킹 설계 (Design of the Benchmark through the Efficiency Analysis of Public Information Services of E-government)

  • 신승효;김승희;김우제
    • 한국IT서비스학회지
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    • 제12권3호
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    • pp.405-420
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    • 2013
  • The purpose of this paper is to develop an evaluation model for e-government system in Korea which is one of world best practices of e-government systems. We have presented a method to perform an efficiency analysis of each e-government service which in a component of e-government system in Korea and to establish a benchmark target for each e-government service. To do this, the output-oriented DEA(Data Envelopment Analysis) CCR model was performed for the selected 12 e-government public services of Korean e-government system in this paper. As a result of DEA analysis, first the internet civil appeal support service, the employment comprehensive information service, and the company support information service were evaluated as the efficient solutions among the 12 e-government public services. Second the remaining 9 e-government public services were evaluated as the inefficient information services which should be improved in terms of their service levels. Finally the benchmark targets for the inefficient e-government services were suggested to improve those inefficient systems through DEA analysis.

Building On/off Attacks Detector for Effective Trust Evaluation in Cloud Services Environment

  • SALAH T. ALSHAMMARI;AIIAD ALBESHRI;KHALID ALSUBHI
    • International Journal of Computer Science & Network Security
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    • 제24권7호
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    • pp.101-107
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    • 2024
  • Cloud computing is a widely used technology that has changed the way people and organizations store and access information. This technology is quite versatile, which is why extensive amounts of data can be stored in the cloud. Furthermore, businesses can access various services over the cloud without having to install applications. However, the cloud computing services are provided over a public domain, which means that both trusted and non-trusted users can access the services. Though there are several advantages of cloud computing services, especially to business owners, various challenges are also posed in terms of the privacy and security of information and online services. A kind of threat that is widely faced in the cloud environment is the on/off attack. In this kind of attack, a few entities exhibit proper behavior for a given time period to develop a highly a positive reputation and gather trust, after which they exhibit deception. A viable solution is provided by the given trust model for preventing the attacks. This method works by providing effective security to the cloud services by identifying malicious and inappropriate behaviors through the application of trust algorithms that can identify on-off attacks.

유비쿼터스 환경에서 공간정보 활용에 따른 고객의 지각된 위험, 서비스 품질과 고객만족의 구조적 관계 연구 (A Study on the Causal Relationship of Perceived Risks, Service Quality and Customer Satisfaction in Ubiquitous Environment by Using Spatial Information)

  • 김용범;정남호
    • 대한안전경영과학회지
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    • 제10권3호
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    • pp.145-154
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    • 2008
  • The Location Based Services (LBS) comprise spatial information and mobile technology allow users to receive various services based on Global Positioning Systems (GPS). Although, spatial information based services are very useful, it has lots of possibility to damage privacy protection. But the contents of the legislation by government have problems conflicted between protection of a person's location information and invigoration LBS. Therefore, in this study suggest a causal model to deal with user satisfaction and factors affecting spatial information based services to customer perspective. The proposed research model is tested empirically with one hundred and forty one usable questionnaires and partial least square (PLS) method. Experimental results showed that the usefulness, playfulness, and service quality play a prominent role in influencing the spatial information services satisfaction compared to other factors. But, easy of use and perceived risk are not significant.

유비쿼터스 환경에서 공간정보 활용에 따른 고객의 지각된 위험, 서비스 품질과 고객만족의 구조적 관계 연구 (A Study on the Causal Relationship of Perceived Risks, Service Quality and Customer Satisfaction in Ubiquitous Environment by Using Spatial Information)

  • 정남호;김용범
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2007년도 춘계학술대회
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    • pp.373-385
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    • 2007
  • The Location Based Services (LBS) comprise spatial information and mobile technology allow users to receive various services based on Global Positioning Systems (GPS). Although, spatial information based services are very useful, it has lots of possibility to damage privacy protection. But the contents of the legislation by government have problems conflicted between protection of a person's location information and invigoration LBS. Therefore, in this study suggest a causal model to deal with user satisfaction and factors affecting spatial information based services to customer perspective. The proposed research model is tested empirically with one hundred and forty one usable questionnaires and partial least square (PLS) method. Experimental results showed that the usefulness, playfulness, and service quality play a prominent role in influencing the spatial information services satisfaction compared to other factors. But, easy of use and perceived risk are not significant.

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국제데이터유통(TDF)에서의 정보서비스 이해 (A Study of Information Services in the Perspective of Transborder Data Flow)

  • 유사라
    • 정보관리학회지
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    • 제11권2호
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    • pp.3-29
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    • 1994
  • 본 연구는 근래에 국내 정보시장에 커다란 영향을 주고 있는 해외정보 서비스 현황을 조사하고 기존에 국제 데이터 유통에 대해 연구 되어진 여러 논쟁점에 관한 것이다. 국내에 각종 해외 데이터베이스와 정보 네트워크 서비스를 제공하며 국가간의 정보교량 역할을 하고 있는 국내외 조직들과 최근들어 급증하는 영리, 비영리 방식의 국내 INTERNET에 의한 해외정보유통 등이 조사되었다. 본 연구의 주요한 핵심은 두 가지로 요약될 수 있다. 첫째, 이미 국제데이터유통과 그에 따른 문제들에 대해 선진국들이 주지하면서 그에 대처해 오고 있는 방식을 국내 입장에서 반드시 인식해야 할 것이며, 둘째 국제정보 사회에서의 정보 주권에 대한 이해가 특히 증가하고 있는 해외정보 서비스 관련 조직체들과 서비스 실무자들에 의해 우선적으로 이루어져야 한다는 것이다.

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Design of Integrated Database for CRM in Automobile Maintenance Industry

  • Jung, Lee-Sang;Jung, Dae-Hyun
    • 한국컴퓨터정보학회논문지
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    • 제23권5호
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    • pp.55-63
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    • 2018
  • In this paper, we designed a system that integrate and organize customer management programs and databases, which are performed independently of each other. And we designed the system so that it can be used for future marketing by implementing the system to share and efficiently utilize mutual independent maintenance information. From the CRM perspective, a comprehensive information system ghat manages every information on both new cars and second hand cares grom their purchase, to parts, to insurance, and to scraping needs to be established. The following should be applied in the establishment of the IAMS. Auto makers or auto maintenance services providers exclusive management of information on customers and their car maintenance services is aggravating the customer's inconvenience and complaints. In addition, the service provider has difficulty providing consistent maintenance services because it has little information about previous auto maintenance services the customer received. Besides, the customers who have no information on costs of parts and labor tend to hesitate to trust the costs of maintenance services. This study to provide customers with systematic maintenance service and causing them some inconvenience. Therefore, in order to maintain existing customers, auto maintenance service providers should provide services the customers wanted on the basis of accurate information about them.