• Title/Summary/Keyword: information & the library system

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The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System (도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향)

  • Jung, Hyung-Shik;Yeoum, Seoung-Yeoub
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.4
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    • pp.217-244
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    • 2008
  • Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

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A Review Study on Recognition of Teachers for Information System of School Library (학교도서관의 정보시스템에 관한 교사들의 인식도 조사 연구)

  • 유양근
    • Journal of Korean Library and Information Science Society
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    • v.34 no.2
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    • pp.19-42
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    • 2003
  • The purpose of this study is to identify the way of development of school library and construction of information system for school library. In order to identify the way, the school librarian recognition level of school library information system was analyzed, since the recognition level about the information system can affect the school library development. Data is collected through the questionnaire. The result can be used to develope a school library instruction program for teachers and a base material for recovering the school library fundamental function.

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A Study on the Efficent Propulsion of Customer Relationship Management System for Library (도서관 CRM 시스템의 효율적 추진에 관한 연구)

  • You Yang-Keun
    • Journal of Korean Library and Information Science Society
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    • v.35 no.3
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    • pp.251-270
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    • 2004
  • The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information in through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.

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A Study on Ensuring the Professionalism of the National Library Director (국가도서관장의 전문성 확보방안 연구)

  • Yoon, Hee-Yoon
    • Journal of the Korean Society for Library and Information Science
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    • v.45 no.3
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    • pp.87-106
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    • 2011
  • National libraries are responsible for acquiring and conserving copies of all significant publications and digital information published or produced in the country. To accomplish this, the library director should perform these duties based on professionalism in the library and information system. Nevertheless, the former directors of the National Library of Korea did not have professional knowledge nor management careers in the library and information system field. This paper suggests various ways to strengthen and ensure the professionalism of the national library director in terms of an open position system, executive agency system, political appointees, and special incorporation.

A Study of the German Library and Information Policy After the Unification of East and West Germany (통일 독일의 도서관 통합 과정과 통일 후의 준비 과정에 관한 연구)

  • Ro Moon-Ja
    • Journal of the Korean Society for Library and Information Science
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    • v.28
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    • pp.135-165
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    • 1995
  • When the unification process was established, West German librarians formed a commission for all library and information sectors. After legal unification, the committee formed 6 Arbeitsgruppe(AG) to develop library and information policies for the country. This was designed specially to elevate the level of the East German library system to the West German standard. The first AG concerns the public libraries. The second AG focuses on the education system for library and information specialists. The third AG examines the academic libraries. The fourth AG reviews the regional and national library services and the central organization. The fifth AG explores library and information techniques. The sixth and final AG inspects the legal problem of libraries. Each AG consists of specialists from both East and West German library systems who are experts in their particular subject area. The committee has general meetings to determine the best direction for the nation's library system. Common knowledge indicates this unification was based on economical amalgamation(fusion) from East Germany to West Germany. The unification resulted in the library and information recommendations tending to favor the more advanced West German policies. In this process there are a number of subtle ideological and psychological problems. If before the separation they had developed their library system as one entity, they could overcome the current differences. with much less confusion. In this political phenomenon we can learn that cultural unification needs more time than political unification.

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Designing a Mobile Based Library Information and Service Delivery System: A Model Plan for Libraries of Bangladesh

  • Elahi, Md. Hasinul
    • Journal of Information Science Theory and Practice
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    • v.4 no.3
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    • pp.57-70
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    • 2016
  • Purpose The purpose of the study is to identify the need of a mobile based library information and service delivery system in developing countries, identify the services that are possible to provide with the help of mobile phones and their applications, design a mobile based library information and service delivery system, and identify major challenges regarding mobile based library information and service delivery systems.Design/ Methodology/ Approach The research is exploratory in nature. This paper is based on a review of literature, survey information, and on the author’s own viewpoints. A comprehensive search of scientific literature has been done along with a survey for validating the necessity of designing mobile based library information and service delivery systems. Responses to closed-ended questions in particular on 7-point Likert scales were analyzed using the descriptive analysis techniques of SPSS 20.0 and responses to other closed-ended questions were analyzed using general statistics.Findings The research indicates that users of academic libraries, especially students and faculty members, have a positive notion regarding designing and implementing a mobile based library information and service delivery system. It also reveals user opinions regarding the possible problems associated with the design and implementation of a mobile based library information and service delivery system.Originality The paper explores mobile based library information and service delivery systems for better and faster service provision to its potential users.

Analysis of the Librarian Certification System in Korea and Measures for Improvement

  • Yoon, Hee-Yoon;Kim, Sin-Young
    • International Journal of Knowledge Content Development & Technology
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    • v.11 no.3
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    • pp.45-62
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    • 2021
  • Half a century has passed since the academic field of library and information science, which was born at the end of the 19th Century in the Western world, was introduced to Korea. Despite years of quantitative growth and qualitative maturation, the field has been facing the inconvenient truths of discrepancies in education levels arising from varying education providers, and weakened public confidence in librarian certification. Based on analysis of librarian training and education programs and the certification system, this research seeks to point out the limitations of the national librarian certification system, which is losing public confidence, and present a model for improvement. Library and information science education has expanded from universities to the academy of librarian education and lifelong education centers, and the librarian certification system has emerged as a target of reform. This research presents measures to improve the librarian certification system to government bodies and the Committee on Library and Information Policy with the purpose of providing grounds for policy enforcement.

A Study on the Improvements through the Analysis of Information Disclosure System and the Disclosure of Academic Libraries (대학도서관의 정보공개 및 공시 실태분석을 통한 개선방안에 관한 연구)

  • Gu, Jung-Eok
    • Journal of Korean Library and Information Science Society
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    • v.40 no.4
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    • pp.327-351
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    • 2009
  • In this study, the actual condition in operating Information Disclosure System and University Information Disclosure was investigated and analyzed for 413 universities which had their own homepages out of the total 414 universities, which were the targets of university information disclosure in 2008. To activate Information Disclosure System of the academic library, how to use Korea Library Statistics Items and National Libraries Operation Assessment Index as the standard of information disclosure, and how to use a national library statistics system effectively were suggested. In addition, to make University Information Disclosure efficient, the amendments about the status of books holdings and library budget were respectively suggested so that the items and contents of disclosure about the status of library support might be disclosed by focusing on the security of finance and the improvement of the academic library. In order to enhance the interest of universities and in society and policy, it is necessary for the academic library to make use of Information Disclosure System and University Information Disclosure as a major means.

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A Study on the Maintenance of the Library of Unified Germany and Its Information Service System (통일독일의 도서관 및 정보서비스체계 정비에 관한 연구)

  • Kim Soon-Won
    • Journal of the Korean Society for Library and Information Science
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    • v.26
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    • pp.235-256
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    • 1994
  • The purpose of this paper is to review concerns and activities related to the library of Germany as well as to look over recent trends referred to the maintenance of the library and its information service system since the unification of Germany in 1990. In fact, since the unification, many libraries in old East Germany have been closed with some precious books being lost. Also since most of libraries are short of funds and proper materials, it is real situation that they can not actively respond to the demand of information by library users who want to adapt themselves to changes, while only urgently requesting some support from old West Germany. In the meantime, the new government and libraries of Germany are giving a great effort to building an efficient document delivery system through financial support for the expansion of books and the purchase of urgently necessary library equipments in the poor libraries of old East Germany and support for the course to re-educate the in-service or unemployeed librarians, and also systematic organization between similar libraries, integration of national bibliographies, and maintenance of the interlibrary loan system. The nationwide interlibrary loan system, an expanded form of the system of old West Germany, allows the delivery of document to be easily performed, centered on both central cataloues for East Germany and West. However, in order to build an efficient information service system which covers whole Germany, it seems there needs more time required.

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A study on decision making system in library management with an analysis on the case study of university library in Seoul (도서관경영에 있어서 의사결정시스템에 관한 연구)

  • Lee Woo Bum
    • Journal of the Korean Society for Library and Information Science
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    • v.20
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    • pp.163-222
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    • 1991
  • This dissertation are studying the conceptual structure of decision making situation in libraries, by analyzing the library function, decision makings of library and then seeking economic and efficient alternative decision making by programming the· decision making situations, and finally, introducing how to apply management information system or decision making support system. For this purpose, in order to analyzing necessary factors for the decision making system, the questionnaire used Lickert method were distributed to 400 librarians of 36 universities in Seoul by means of mail. 193 librarians, $48\%$ of the questionnaire, are returned are studied by using 'SYSTAT' statistical software to figure out the factors of the decision making system. This dissertation was put six hypotheses and tested with the returned questionnaire. The following five result can be asserted. First, to the higher degree of the librarians' participation in the important library decision makings, the quality of formal library services are improved regardless of seniority of the work. Secondly, the t-test results show that all of t-test scores of seniority of the work, educational background, and responsibilities of the work are exceeding significant level and perception of decision making was proved to be different depending on seniority of the work, educational background, and responsibilities of the work in libraries. Thirdly, as the results of factor af factor analysis, the encouragement on participation in the library academic activities, the extent to get useful information about performances of library and the improvements of library works were grouped by similar posibilities of distribution and therfore the academic activities, the collection of information and the improvement of library performances is proved to be interrelational each other. Fourthly, the fifth hypothesis of the close relationship between the decision making situation and types of advisor by it was more or less interrelational, but their relationship was not seen some significancies. Lastly, as the dynamic organization of library management forming a special commitee or a project team with librarian can improve the extent and quality of the librarian's participation in the decision making of library works, and thus library will become to performance more rational and effective library management.

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