• Title/Summary/Keyword: information/knowledge sharing

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Analysis on Factors Affecting Knowledge Sharing Behavior in Virtual Community (가상커뮤니티에서 지식공유 행동에 영향을 미치는 요인 분석)

  • Park, Kyung-Soo;Lim, Yong-Hwan
    • Journal of Korea Society of Industrial Information Systems
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    • v.13 no.3
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    • pp.38-53
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    • 2008
  • This study focuses on identifying motivation factors affecting knowledge sharing behavior in virtual communities. To achieve this research objective, a research model has been developed through two major coordinated theories such as social cognitive theory(self-efficacy and community-related outcome expectation) and social exchange theory (codification effort, image, reciprocity, and enjoyment in helping others). 246 samples have been collected and simple regression and multiple regression methods have been used for empirical analysis. The research result is that self-efficacy has a positive influence on image, reciprocity, enjoyment in helping others, and community-related outcome expectation and thus this result reveals that self-efficacy indirectly affects knowledge sharing behavior. Among the antecedents of knowledge sharing behavior, codification effort, enjoyment in helping others and community-related outcome expectation are significant, but image and reciprocity are not. The research results help to derive practical strategic implications related to knowledge sharing to activate a virtual community.

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Pareto Ratio and Inequality Level of Knowledge Sharing in Virtual Knowledge Collaboration: Analysis of Behaviors on Wikipedia (지식 공유의 파레토 비율 및 불평등 정도와 가상 지식 협업: 위키피디아 행위 데이터 분석)

  • Park, Hyun-Jung;Shin, Kyung-Shik
    • Journal of Intelligence and Information Systems
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    • v.20 no.3
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    • pp.19-43
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    • 2014
  • The Pareto principle, also known as the 80-20 rule, states that roughly 80% of the effects come from 20% of the causes for many events including natural phenomena. It has been recognized as a golden rule in business with a wide application of such discovery like 20 percent of customers resulting in 80 percent of total sales. On the other hand, the Long Tail theory, pointing out that "the trivial many" produces more value than "the vital few," has gained popularity in recent times with a tremendous reduction of distribution and inventory costs through the development of ICT(Information and Communication Technology). This study started with a view to illuminating how these two primary business paradigms-Pareto principle and Long Tail theory-relates to the success of virtual knowledge collaboration. The importance of virtual knowledge collaboration is soaring in this era of globalization and virtualization transcending geographical and temporal constraints. Many previous studies on knowledge sharing have focused on the factors to affect knowledge sharing, seeking to boost individual knowledge sharing and resolve the social dilemma caused from the fact that rational individuals are likely to rather consume than contribute knowledge. Knowledge collaboration can be defined as the creation of knowledge by not only sharing knowledge, but also by transforming and integrating such knowledge. In this perspective of knowledge collaboration, the relative distribution of knowledge sharing among participants can count as much as the absolute amounts of individual knowledge sharing. In particular, whether the more contribution of the upper 20 percent of participants in knowledge sharing will enhance the efficiency of overall knowledge collaboration is an issue of interest. This study deals with the effect of this sort of knowledge sharing distribution on the efficiency of knowledge collaboration and is extended to reflect the work characteristics. All analyses were conducted based on actual data instead of self-reported questionnaire surveys. More specifically, we analyzed the collaborative behaviors of editors of 2,978 English Wikipedia featured articles, which are the best quality grade of articles in English Wikipedia. We adopted Pareto ratio, the ratio of the number of knowledge contribution of the upper 20 percent of participants to the total number of knowledge contribution made by the total participants of an article group, to examine the effect of Pareto principle. In addition, Gini coefficient, which represents the inequality of income among a group of people, was applied to reveal the effect of inequality of knowledge contribution. Hypotheses were set up based on the assumption that the higher ratio of knowledge contribution by more highly motivated participants will lead to the higher collaboration efficiency, but if the ratio gets too high, the collaboration efficiency will be exacerbated because overall informational diversity is threatened and knowledge contribution of less motivated participants is intimidated. Cox regression models were formulated for each of the focal variables-Pareto ratio and Gini coefficient-with seven control variables such as the number of editors involved in an article, the average time length between successive edits of an article, the number of sections a featured article has, etc. The dependent variable of the Cox models is the time spent from article initiation to promotion to the featured article level, indicating the efficiency of knowledge collaboration. To examine whether the effects of the focal variables vary depending on the characteristics of a group task, we classified 2,978 featured articles into two categories: Academic and Non-academic. Academic articles refer to at least one paper published at an SCI, SSCI, A&HCI, or SCIE journal. We assumed that academic articles are more complex, entail more information processing and problem solving, and thus require more skill variety and expertise. The analysis results indicate the followings; First, Pareto ratio and inequality of knowledge sharing relates in a curvilinear fashion to the collaboration efficiency in an online community, promoting it to an optimal point and undermining it thereafter. Second, the curvilinear effect of Pareto ratio and inequality of knowledge sharing on the collaboration efficiency is more sensitive with a more academic task in an online community.

Promoting and Inhibiting Factors on Information Sharing between Buyers and Sellers (유통경로 내 구매자와 판매자 간 정보공유의 촉진요인과 억제요인)

  • Kim, Sang-Deok
    • Knowledge Management Research
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    • v.10 no.2
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    • pp.1-14
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    • 2009
  • This study has investigated the effects of promoting and inhibiting factors on information sharing between buyers and sellers in Korean distribution industry. Based on intensive literature reviews, eight promoting factors(satisfaction, relational norms, trust, commitment, fairness, formalization, participation, transaction specific investment) and five inhibiting factors(opportunism, environmental uncertainty, conflict, concentration, monitoring) were included in the research model. For the purpose of empirical testing, 320 respondents of retailers in Korea were surveyed and the analysis utilizing structural equation model indicated that satisfaction, relational norms, trust, commitment, fairness, formalization, and participation had positive effects on information sharing. And concentration and monitoring had negative effects on it. However transaction specific investment, opportunism, conflict, and environmental uncertainty had no significant effects.

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The Effect of Information Technology on the Knowledge Management Activity from MANDO and POSCO (정보기술이 지식경영활동에 미치는 영향: 만도와 포스코 사례를 중심으로)

  • Choi, Eunsoo
    • Knowledge Management Research
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    • v.9 no.2
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    • pp.169-191
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    • 2008
  • Information technology instruments arc being rampantly used for knowledge management in companies. IT is used as an interplay tool to enhance the flow of knowledge and information between people. KMS, especially, supports the knowledge management process including sharing, creating, and using of knowledge within a company, and maximizes the value of knowledge resources within an organization. The purpose of this paper is to understand how IT is changing the knowledge management activity. through various examples based on exploratory research from MANDO, the Korean automotive parts manufacturer, and POSCO, the global leading steelmaker. The result shows that IT boosts communication skills, thus creates a mutual relationship outcome. In the same context, the process of knowledge conversion by Nonaka's SECI model simplifies to an Externalization-Internalization process. This process accelerates the birth of explicit knowledge and Socialization, supplements the Limitations of the creation of knowledge in the E-I cycle. The E of knowledge simultaneously promotes the I, and eventually brings an advanced learning skill. IT aids the E of knowledge and furthermore, I and E activity, through the knowledge sharing, brings vitality into an organization. The interplay stage for knowledge activity is to be reorganized to a cyber ba. Furthermore, IT will galvanize the formation of core knowledge through systemized acquisition, management of core knowledge and standardization of work.

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Effects of Bridging Role of Employees Through MBA Classmate Network (직장인 MBA 대학원생의 지식교량적 역할이 조직 내 지식공유 네트워크에 미치는 영향)

  • Han, SongYee;Jo, Il-Hyun
    • Knowledge Management Research
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    • v.13 no.4
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    • pp.71-82
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    • 2012
  • The purpose of this study is to investigate the effects of employees who attend graduate school on the expansion of the knowledge sharing network in their company. For this purpose, the researchers chose 10 worker-graduate students and 75 members of company 'A' that they belong to and 107 members of university 'B' that they belong to, 172 members in total. 10 overlapped employee-students were excluded. The results of this study are summarized as follow: First, the personal relations of the employee-students enhanced after they have entered the graduate school. The score for the question was 3.85 out of 5 points. Second, the employee-students played the role of the knowledge bridge between company's co-worker network and graduate school's classmate network. It was confirmed that the density of the company's network was higher than the density of the connected network of the company and the graduate school. The analysis result confirmed that the difference of the two groups was significant. This means that the company carried out exchange with more members and therefore gained various kinds of knowledge. Also, in all types of network, the structural hole of the company network was lower than that of the connected network of the company and graduate school. The ANOVA test using QAP procedure confirmed that the difference of two groups was significant (friendship network F=1.2856, p<0.05; information network F=1.278, p<0.05; and trust network F=1.23, p<0.05). It means that the company not only gained the newly acquired knowledge by the knowledge bridge of the employee-students, but also was able to share it more effectively with members. Third and lastly, the employee-students share various information related to the organization, duties and roles rest in the company throughout break time, working hours and direct inquiries. This means that the employee-students contributed to the innovation of knowledge sharing in the company by sharing knowledge that they gained from the graduate school within the company.

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A Study on the Influencing Factors of Knowledge Sharing at GKMC (GKMC하 지식공유영향요인에 관한 연구)

  • Song, Chung Geun
    • Informatization Policy
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    • v.21 no.3
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    • pp.85-101
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    • 2014
  • This study analyzed the influencing factors for knowledge sharing at GKMC, and then tried to illuminate the policy meanings implied in the results. To build a framework of analysis, reviewing the KM-related studies, the author selected five influencing factors for knowledge sharing, such as CMC quality, community commitment, structural social capital, cognitive social capital, and relational capital, and actors, and identified the fact that all the factors have a positive effect on knowledge sharing. In the case of Kwang-ju metropolitan city, the first factor that affects knowledge sharing is community commitment, the second one is CMC quality, and the third one is structural social capital. This result means that to succeed in knowledge sharing, the local government managers should try to shape the bonding among members, and then to get rid of the causes of complaints. In addition, local government also needs to predict problems claims and take proper actions for GKMC to be used conveniently through monitoring their work continuously. Furthermore, they should make a free and happy working environment, closely examining the change of the relationship among social capitals.

Impact of IT Service Quality on Knowledge Sharing through Relationship Quality (IT서비스품질과 관계품질이 지식공유 활동에 미치는 영향)

  • Park, Jun-Gi;Yoon, Jung-In;Lee, Jung-Woo
    • The Journal of the Korea Contents Association
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    • v.10 no.7
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    • pp.355-365
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    • 2010
  • IT service is becoming a critical business operation in the age of information revolution. In providing IT services internally to other functions of the corporation and externally to other organizations, sharing of knowledge between business people and system people is known to become more and more critical for successful IT services. Purpose of this research is to examine the impact of IT service quality on knowledge sharing activities between IT service providers and users. Theoretical research model, through an extant literature review, is proposed here, consisting of IT service quality, relationship quality(satisfaction, trust and commitment), and the level of knowledge sharing activities. Survey results of 183 users indicates that IT service quality significantly influences commitment through satisfaction and trust, which in turn influences the level of knowledge sharing activities. Also, interestingly, satisfaction and trust do not directly influences the level of knowledge sharing,but indirectly, through commitment.

The Impact of Intellectual Capital on Knowledge Management Processes in Thailand

  • KITTIKUNCHOTIWUT, Ploychompoo;SIRIYOTA, Kumpanat
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.9
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    • pp.249-260
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    • 2021
  • This research explores the effects of intellectual capital on knowledge management processes (creation of information, knowledge sharing, and use of knowledge) and innovation performance. The data was gathered from 224 fashion accessories in Thailand using a questionnaire. The population was collected on December 16, 2019 (https:/www.ditp.go.th) from a list database of the Department of International Trade Promotion, Ministry of Commerce of Thailand (2019). A questionnaire mail survey technique was used to collect data. Executives or managers were the key participants in this study. The statistical technique used to analyze is the ordinary least square regression. The findings show that intellectual capital has a significant positive effect on information management systems. Likewise, information management techniques have a significant positive effect on innovation performance. Moreover, increasing the use of information tends to make staff willing to use the knowledge to improve the quality and quantity of the service. This tendency contributes to productivity gain. Through the interaction of processes of information use, self-reflection, and input from customers, employees tend to increase the production of knowledge that eventually develops the results of the innovation. Hence, organizations should value knowledge management process elements to improve efficiency, and thus innovation.

Study on the Effects of Knowledge Sharing in the IT Industry of South Korea (한국 IT기업들의 지식의 공유 및 활용이 기업의 성과에 미치는 영향에 관한 연구)

  • lee, Won-hee;Choi, Ho-Sung;Jung, Jin-Young
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2018.01a
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    • pp.63-66
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    • 2018
  • 세계경제는 지식이 기업의 경쟁력을 좌우하는 글로벌 지식경제시대로 진입했다 할 수 있다. 즉 지식이 국가 경쟁력을 좌우하고, 지식을 활용한 다양한 경영활동이 기업의 성패를 결정짓는 지식경영시대가 도래 한 것이다. 이에 본 연구는 우리나라의 IT기업에 종사하는 종사자들을 대상으로 하여 프로젝트 참여자, 조직의 특성, 관계자의 특성이 지식의 공유 및 활용에 어떠한 영향을 주며 이는 기업의 성과에 긍정적인 영향을 주는 요인이 무엇인가를 살펴보았다. 그 결과 본 연구에서 제시한 모든 요인들이 지식공유 및 활용에 긍정적인 영향을 주며 이는 작게는 특정 프로젝트의 성과에 긍정적인 영향을 주며 크게는 기업의 성과에 긍정적인 영향을 주는 것으로 나타났다.

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Digitalization of Root Technology using Knowledge Management System (지식관리시스템을 활용한 뿌리기술의 디지털화)

  • Bae, SungMin;HEO, Young-Moo;Yoon, Gil-Sang
    • Design & Manufacturing
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    • v.9 no.2
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    • pp.6-9
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    • 2015
  • The objective of manufacturing knowledge sharing platform is to convert the production experience like a worker's know-how into quantitative values, to construct database of the process technologies and to share the technologies systematically via web portal service. In addition, the knowledge sharing platform contains the total production processes of automobile and mobile products such as information of experts, facilities, and cutting-edge R&D outputs. Automobile, telecommunication mobile, and semiconductors account for a large amount of Korea's export industry rate. These industries need production technology which is a result of converting worker's know-how and R&D. Manufacturing knowledge portal aims to enable transforming production experience such as worker's know-how into standardized form for constructing database and sharing technologies systematically. Manufacturing knowledge portal can contribute to small and mid-sized manufacturing companies with further improvements.

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