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동태적 고객만족 모형의 전략적 활용 - 통신서비스를 중심으로 -

  • 연승준;박상현;김상욱
    • Proceedings of the Korean System Dynamics Society
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    • 2003.02a
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    • pp.29-55
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    • 2003
  • 최근의 통신서비스 시장은 경쟁의 도입과 기술의 발전이라는 두 축에 힘입어 양질의 서비스를 보다 저렴한 요금으로 소비자들에게 제공하고자 노력하여 왔다. 그러나 이러한 통신서비스의 질적 향상 노력에도 불구하고 여전히 통신서비스의 품질은 소비자들의 기대수준에는 미치지 못하고 있다는 지적이 있다 더욱이 문제가 되는 것은 소비자가 인지하고 있는 통신 서비스 품질의 기대수준은 시간의 흐름에 따라 동태적으로 변화하는 것이어서 한 시점에서의 통신 서비스 품질 수준의 측정으로는 정책적으로 큰 의미를 설명하기 어려운 실정이다. 이와 관련하여 많은 선행 연구들이 다양한 측면에서 시행되어져 왔지만 이제까지의 많은 선행 연구들은 대부분이 통신서비스의 특성을 제대로 고려하지 않고, 고객만족의 향상과 불일치를 가져오고 있는 성능품질만을 측정한다거나, 시간의 흐름에 따라 변화해 가는 소비자가 서비스에 대해 인지하고 있는 중요도나 기대수준을 고려하지 않고 있으며, 각 구성요소간의 동태적 인과고리에 대한 고려 없이 연구가 이루어져 전반적인 통신 서비스의 고객만족을 전체적인 시각에서 평가한 연구는 극히 드물다. 따라서 본 연구는 통신서비스의 고객만족을 피드백 관점, 동태적 관점, 사실적 관점의 시스템 다이내믹스 방법론을 적용하여 전반적인 동태적 고객만족 모형을 구현하고 이를 정책적으로 활용할 수 있는가에 대한 접근을 시도하였다. 고객만족은 결코 한순간에 머물러 있는 것이 아니며 체감품질 및 기대수준의 영향을 받아 지속적으로 변화해간다 따라서 어떻게 기대수준을 관리하고 고객의 기대에 부응하는 체감품질을 관리하는 것이 지속적인 고객만족을 획득할 수 있는 가를 시뮬레이션 모형을 통해 가시적으로 시스템의 행태를 구현함으로써 그 이해의 폭을 넓히고자 시도하였다.으로써 웹에서의 혁신적이며 크로스 사이트, 크로스 장르적인 컨텐츠 플래닝의 가능성을 시사하는데 의의가 있다고 하겠다.y used to some of interactive storytelling through hyper text in CD-ROM and web sites. More complicated and different structured models were born through games that offered graphics, virtual spaces and interactivity. When drawn onto a structural graph, few attributes and similarities seem to occur. This paper will try to outline and discuss structural graphs of interactive storytelling methods and suggest some ways for better storytelling design.eal sales volume, but the case study could verified that this method is effective to the evaluation of marketability in case of completely new product got on the typical category and the product category could be set up the population clearly.의 무게와 부피는 24주간 다소 감소하는 경향을 보였으나 통계적인 유의차는 없었다. 냉동저장 감자의 무게와 부피 변화는 48주간 전혀 없었다. 상온 냉장저장 감자의 조직의 강도(hardness)는 24주

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The Effects of Gamijihwang-tang(GJT) on Hyperlipidemia in Rats (가미지황탕(加味地黃湯)이 고지혈증(高脂血症) 관련(關聯) 인자(因子)에 미치는 영향)

  • Park, So-Ae;Jo, Hyun-Kyung;Yoo, Ho-Ryong;Kim, Yoon-Sik;Seol, In-Chan;An, Jung-Jo
    • The Journal of Internal Korean Medicine
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    • v.30 no.2
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    • pp.338-354
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    • 2009
  • Objective : Gamijihwang-tang(GJT) has been used as a therapeutic agent for hyperlipidemia in oriental medicine for several years. This study was performed to investigate the effects of GJT on hyperlipidemia in rats using diverse biological methods. Method : Hyperlipidemia was induced by a hyper-lipidemic diet fed for 4 weeks. Total cholesterol, LDL-cholesterol, HDL-cholesterol, triglyceride, and glucose were measured in the serum after an oral administration of GJT. Lipid peroxidase, SOD, catalase, ACAT, and HMG-CoA were measured in liver after oral administration of GJT. Result: 1. GJT showed safety against cytotoxicity and toxicity in liver. 2. GJT significantly decreased rat's body and liver weight. 3. GJT significantly decreased serum total cholesterol and LDL-cholesterol, but increased serum HDL-cholesterol. 4. GJT significantly decreased serum triglyceride and glucose. 5. GJT significantly decreased lipid peroxidation and increased SOD and catalase in liver. 6. GJT significantly decreased ACAT and HMG-CoA reductase of cholesterol manifestation in liver. Conclusions : These results suggest that GJT might be effective in treatment and prevention of hyperlipidemia.

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Deforestation Analysis Using Unsupervised Change Detection Based on ITPCA (ITPCA 기반의 무감독 변화탐지 기법을 이용한 산림황폐화 분석)

  • Choi, Jaewan;Park, Honglyun;Park, Nyunghee;Han, Soohee;Song, Jungheon
    • Korean Journal of Remote Sensing
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    • v.33 no.6_3
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    • pp.1233-1242
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    • 2017
  • In this study, we tried to analyze deforestation due to forest fire by using KOMPSAT satellite imagery. For deforestation analysis, unsupervised change detection algorithm is applied to multitemporal images. Through ITPCA (ITerative Principal Component Analysis) of NDVI (Normalized Difference Vegetation Index) generated from multitemporal satellite images before and after forest fire, changed areas due to deforestation are extracted. In addition, a post-processing method using SRTM (Shuttle Radar Topographic Mission) data is involved in order to minimize the error of change detection. As a result of the experiment using KOMPSAT-2 and 3 images, it was confirmed that changed areas due to deforestation can be efficiently extracted.

Duration of Preservation Affect the Quality of Chilled Black Bengal Buck Semen

  • Pradhan, Md. Gulshan Anowar;Rahman, Md. Saidur;Kwon, Woo-Sung;Mishra, Dipendra;Kamal, Md. Mostofa;Bhuiyan, Mohammad Musharraf Uddin;Shamsuddin, Mohammed
    • Journal of Embryo Transfer
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    • v.28 no.2
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    • pp.113-119
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    • 2013
  • The study focuses on the quality assessment of Black Bengal buck semen preserved at chilled condition. In this in vitro trial, collected semen from Black Bengal bucks was preserved at chilling temperature ($4{\sim}5^{\circ}C$) in tris-glucosecitrate yolk medium of 1:5 ratios for four days. Artificial Vagina (AV) method was utilized to collect semen from buck. General evaluation of semen includes the color, mass activity and density were measured by direct visual examination. However, computer-assisted sperm analysis (CASA) and phase contrast microscopy were used to figure out the motility (%), hyper-activated (HYP) motility (%) and number of abnormal spermatozoa (%) initially, and at every 24 h intervals. The result revealed that spermatozoa preserved at chilling temperature showed significantly (P<0.05) lower motility and HYP motility with the progression of preservation. The number of phenotypically abnormal spermatozoa significantly (P<0.05) increased following preservation. Although significant positive correlation (r=0.945; P<0.05) was existed between % motile and % HYP motile spermatozoa however, the % of morphologically abnormal spermatozoa was negatively correlated with % motile (r=-0.997; P<0.05) and % HYP motile spermatozoa (r=-0.946; P<0.01). Therefore, we concluded that the quality of chilled semen progressively losses its viability and doesn't remain useable after certain period of preservation with respect to its motility and morphology.

The Existence of Implicit Frames in VR Movies (VR 영화에서 암묵적 프레임의 존재)

  • Kim, Tae-Eun
    • The Journal of the Korea Contents Association
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    • v.18 no.8
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    • pp.272-286
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    • 2018
  • VR movies form a relationship with the audience in completely different ways from general movies with their screen. In VR movies, the audience becomes the camera and also the subject of the camera viewpoint, which raises a need for a frame theory unique to VR movies to examine the first person viewpoint and replace the edition of frames to deliver a narrative. In VR movies, the frames delivering a narrative are not revealed and perform the symbolic narrative function, thus being called "implicit frames." The study discussed their related theoretical backgrounds including Russian Ark made in the one shot, one cut method by Alexander Sokurov, off-screen elements, and the Fourth Wall. In VR movies, the audience gets immersed in the narrative based on their paradoxical dilemma, which means that they exist in reality but are absent on screen at the same time, and experiences hyper-reality. In VR movies, space has a couple of attributes including the blocking of eyeline to move it and telepresence to tie up presence between reality and virtuality.

A Machine Learning Approach for Mechanical Motor Fault Diagnosis (기계적 모터 고장진단을 위한 머신러닝 기법)

  • Jung, Hoon;Kim, Ju-Won
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.40 no.1
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    • pp.57-64
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    • 2017
  • In order to reduce damages to major railroad components, which have the potential to cause interruptions to railroad services and safety accidents and to generate unnecessary maintenance costs, the development of rolling stock maintenance technology is switching from preventive maintenance based on the inspection period to predictive maintenance technology, led by advanced countries. Furthermore, to enhance trust in accordance with the speedup of system and reduce maintenances cost simultaneously, the demand for fault diagnosis and prognostic health management technology is increasing. The objective of this paper is to propose a highly reliable learning model using various machine learning algorithms that can be applied to critical rolling stock components. This paper presents a model for railway rolling stock component fault diagnosis and conducts a mechanical failure diagnosis of motor components by applying the machine learning technique in order to ensure efficient maintenance support along with a data preprocessing plan for component fault diagnosis. This paper first defines a failure diagnosis model for rolling stock components. Function-based algorithms ANFIS and SMO were used as machine learning techniques for generating the failure diagnosis model. Two tree-based algorithms, RadomForest and CART, were also employed. In order to evaluate the performance of the algorithms to be used for diagnosing failures in motors as a critical railroad component, an experiment was carried out on 2 data sets with different classes (includes 6 classes and 3 class levels). According to the results of the experiment, the random forest algorithm, a tree-based machine learning technique, showed the best performance.

A Study on the Characteristics of Mediation in Fashion Culture Contents Found in Transmedia - Focusing on Modern Fashion since the 20th Century - (트랜스미디어에 나타난 패션 문화 콘텐츠의 매개특성 연구 - 20세기 이후 현대 패션사를 중심으로 -)

  • Kim, Hyangja
    • Journal of the Korean Society of Costume
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    • v.67 no.4
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    • pp.131-152
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    • 2017
  • The purpose of this study is to analyze modern fashion culture in the 20th century through changes in transmedia in order to better understand characteristics of fashion contents. The study also strived to identify the characteristics of remediation in modern fashion and media by exploring the cultural code, and use it to establish an integrated view. The subjects and the method of the study are as follows. First, the study analyzed the development of transmedia and fashion culture since the 20th century. Second, it identified the transitional characteristics of transmedia. Third, the study analyzed the characteristics of remediation in modern fashion culture by using the characteristics of mediation, which appeared with the transitional characteristics of transmedia. The study results are as follows. First, the types of remediation are 'borrowing,' 'Representation,' 'Expansion,' 'Refashion,' and 'Absorb.' In old and new media, each type can be aesthetically experienced in 'transparency,' opaqueness,' 'Hypermediacy,' and 'Immediacy.' Second, fashion culture can undergo a transformation from its original form to a second and a third iteration, and this process allows for possibility of an expansion of multiple plots and well-rounded character settings. This opens up the possibility for fashion consumer participation, and signifies a transition into an environment where expansion of time and space is possible. The third finding is the non-mediation of fashion objects. The mediating relationship between clothes and media is directly connected to the development of new media. The immersion of new media by fashion consumers has the characteristics of 'transparency'/'Non-mediation,' and the reinterpretation and reproduction of original fashion styles have the characteristics of 'opaqueness'/'Hyper-mediation.' Fourth, fashion culture has data variability. Through 'Borrowing,' 'Representation,' 'Expansion,' 'Remodeling,' and 'Absorption,' the cultural hierarchy of reproduced fashion forms a multi-layered integrated network. Mediation code, which repurposes fashion culture contents, also creates new media fashion through transmedia.

Development of the Location Mapping Content Services Platform (로케이션 매핑 영상 콘텐츠 서비스 플랫폼 개발)

  • Lee, Seong-Ho;Chang, Yoon-Seop;Ryu, Keun Ho
    • Journal of Digital Contents Society
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    • v.19 no.8
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    • pp.1555-1564
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    • 2018
  • In recent years, In recent years, research on geo-tagged image contents has defined a view frustum based on filming location and direction data and has studied indexes and various query search techniques for efficient search. The existing view frustum model has a limit of using the static visible distance and provides a simple service that displays the huge image contents on the digital map. We show a method to acquire filming location and attitude data and propose a view frustum model that can change the visible distance using geospatial object data. In addition, we describe the augmented reality service that combines the image matching technique so that it can be mapped in the scene where the image contents are captured.

Landscape Information Acquisition and Visualization Technique for Rural Landscape Planning (농촌마을 경관계획을 위한 경관자료의 수집과 가시화기법)

  • Han, Seung-Ho;Cho, Tong-Buhm
    • Journal of Korean Society of Rural Planning
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    • v.10 no.2 s.23
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    • pp.35-42
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    • 2004
  • This study aimed at establishing the multi-ranged approach on data acquisition technique for rural landscape planning, which tried categorization, grading and transferring of landscape elements in the more detailed level. For the systematic management of database for the topographic informations in the village level, a kind of the aerial photographing techniques with UAV(Unmanned Aerial Vehicle) was used and its resultant data for the landscape simulation of the rural village, which in turn helped the convenient approach to understanding of its comprehensive spatial structure. The image data from aerial photography was systematically processed through; First, after revision of the distorted one, the image map was adjusted with the topographical and cadastral maps. Second, the farm houses and buildings, and other facilities difficult to find out in the topographical map was digitally read from the adjusted image. The topographical landscape view of rural village was simulated on the base of DEM(Digital Elevation Model) and the 3-dimensional shapes of farm houses and buildings were automatically modelled using the input system developed by the author. In conclusion, the aerial image information adjusted with the edited maps could give more intuitive and detailed villagescape than the ordinary one and through landscape simulation of the rural village, its topography, features of houses/buildings and spatial distribution of land uses were effectively reproduced. And, by the linkage between field survey and photographed/simulated results of the typical landscape elements using hyper-link method, it would be expected to develop as an effective visualization technique of rural landscape.

A Study on the Effect of Preloading in Clamp (클램프에서 예하중의 영향에 관한 연구)

  • Han, D.M.;Lee, S.S.;Lee, D.R.
    • Journal of the Korean Society for Precision Engineering
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    • v.14 no.8
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    • pp.29-39
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    • 1997
  • The clamp, as the structure which is used for supporting the pipe in the atomic power plant, is produced with a certain degree of anticlastic curvature in the current manufacturing process. In this study, the structural analysis of the clamp and the pipe was performed using ABAQUS. And the finite element modelling for the analysis was made by an HyperMesh. The contact forces which are transferred between the clamp and the pipe for the external force are changed according to the binding force of bolts and keeps the clamp tightly and protects the slipping between the clamp and the pipe. The clamps with the anticlastic curvature and with the flat curvature are considered in order to invest the anticlastic effect. In this study, another case is suggested. The present case does not have the stiffness ring on the end of the clamp but the suggested case has the ring. For the present case, the results showed that the equivalent stress is higher in the anticlastic curvature case than in the flat curvature case and the equivalent stresses on the pipe are almost the same as the binding force increses. For the suggested case, the result showed that the equivalent stress in the anticlastic curvature case decreases until some binding force and increases as the binding forces increase and is lower in some range than in the flat curvature case. From this study, the clamp with the anticlastic curvature in the suggested method is better than the clamp with the flat curvature and the optimal binding force are given.

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