• Journal of Korean Society for Quality Management
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• v.30 no.2
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• pp.11-25
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• 2002

This paper is to find how does service orientation of organization and human resource job satisfaction affect its customer orientation, that is, its service attitude and behavior toward customer. Purpose of this study is also to measure the level of employees' customer orientation more systemic. Consequently, the correlation between service orientation and performance can be identified and more effective guideline for service quality management can be draw through this study. The findings of this paper are as followings; Firstly, it is found that reward system and CEO's vision toward service orientation affect employee's job satisfaction positively, It's analyzed on Gap analysis model of PZB. Secondly, in point of inner marketing, employee who is satisfied with his job shows higher customer orientation. Thirdly, strategy change of organization in response to environment change in hospital industry influences on performance positively.

• Lingua Humanitatis
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• v.5
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• pp.221-264
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• 2003

This paper takes issue with the idea of language as a 'serial-time structure' as opposed to the 'real-time event' of speech, an idea entrenched in Chomskyan model of linguistic theory. The discussion centers around the leitmotif question: Is language constructed entirely from a finite set of apriori discrete symbol types, as the 'competence vs performance' dichotomy implies\ulcorner A set of linguistic patterns examined in this study, largely with regard to phonological considerations, points to the evidence to the contrary. That is, while the patterns may be said to be linguistically distinct, they are not discretely, different, i.e. not different enough to be reliably differentiated. It is demonstrated that much of current research in phonology, including the most recent Optimality Theory, is misdirected in that it falsely presupposes a discrete universal phonetic inventory. The main thrust of the present study is that there is no sharp boundary between 'competence' defined as the formal, symbolic, discrete time domain of language and human cognition on the one hand and 'performance' as the continuous, fuzzy, real-time domain of human physiology on the other.

• Knowledge Management Research
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• v.13 no.5
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• pp.15-41
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• 2012

Recently, there has been increasing interests on strategic orientation and intellectual capital as measures of competitiveness and their impacts on firm performance. However, there was little research which verify empirically the relationships among strategic orientation, intellectual capital and firm peformance. This research scrutinizes the effects of strategic orientaion on intellectual capital and firm performance. Based on literature review, research model and hypotheses are developed and empirically tested. The results are as follows. First, market orientaion and entrepreneurial orientation have positive effects on human capital, structural capital and customer capital which compose intellectual capital. Second, market orientaion and entrepreneurial orientation do not influence firm performance directly, but indirectly influence firm performace via intellectual capital. Third, the hypothesis about the relationship between intellectual capital and firm performacne is partially accepted. Only customer capital affects firm performance. Discussions and implications are followed.

• Bulletin of the Society of Naval Architects of Korea
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• v.11 no.1
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• pp.27-34
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• 1974

This study is aimed at a validation of the vigilance simulation model which was proposed earlier (2). The model estimates a perceived danger value, an alertness level and the probability of detection at a given elapsed time of vigilance. Twenty-nine male and seven female subjects were given a simple task. They were asked to detect a number(four numbers out of six digits in the telephone directory which have the probability of occurrence in the range of 0.0010-0.0018) in six different experimental conditions, for periods of two to three hours. Analysis of the experiments showed that although the mean detection rate varied slightly in two hours, the within-subject variance and the number of cyclic performance fluctuations increased significantly. A primal factor that affects the performance seems to be the frequency of target occurrence. By curve fitting, the relation between the probability of detection and the percentages of danger event occurrence was derived; $y=0.50(1-{\varepsilon}^{-50x^2})+0.39$. Assuming the equation represents the normal detection rate(100% performance), the Relative Vigilance Performance Rating was calculated. This rating method could be a useful criterion in selecting and training of the vigilance personnel. The results show that the simulation model is a good estimator of human a performance when the probability of danger occurrence is greater than 0.0015; it gives a good reference for improving the vigilance system. Suggestions are made that (1) the validity of proposed functional equations over the extended range of danger probability be studied, (2) an analysis of the cyclic fluctuations of the alertness level be accomplished, and (3) the cost functions of detection reliability be included in any future model.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.1
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• pp.519-529
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• 2021

This study aims to investigate the impact of Human Resource Management Practices (HRMP) on improving Employee Performance (EP). The study is accomplished by hypothesizing the impact of HRMP on EP, additionally, this impact is theorized to be mediated through job satisfaction. Employee engagement is also taken into account because of the potential moderating effect it has within the theorized model. Data was collected from 480 questionnaires which were distributed among commercial banks' workers in Jordan and were analyzed using structural equation modeling techniques (SEM), path analysis, and confirmatory factor analysis (CFA). Analysis of a moment structures (AMOS) software version 24 was applied to complete our analysis. The results show that HRMP had a positive impact on EP, as well as job satisfaction and its components (job stability and job enrichment). The mediating role of job satisfaction (enrichment and stability) was discovered. Finally, employee engagement emerged as a moderating variable linking HRMP and EP. The findings of this study show the importance of the role played by job satisfaction and employee engagement in achieving human resources performance goals. Future analysis is recommended to gain deeper insight into the relationship between HRMP, job satisfaction, worker training, and performance appraisal.

• Journal of the Ergonomics Society of Korea
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• v.32 no.1
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• pp.125-137
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• 2013

Objective: The aim of this study was to comprehend major concepts and flows that penetrate international guides or standards for developing a quantitative possibility measure of human errors that can be committed or omitted in nuclear power plants. Background: For a few past decades, lots of researchers have studied the effect of stress and/or fatigue which can result in human errors. Thus, this study was carried out on the assumption that much of them were summarized as an international guidelines or manuals, if any, for human error prevention. Method: A literal survey was conducted with materials and documentation published by international organizations related with safety and standardization, such as ISO, OSHA, NIOSH, NASA, and so on with special reference to human error prevention through management of work stress and fatigue as major Performance Shaping Factors. Results: International guides or management manuals on stress or fatigue management for human error prevention hardly were found, and most researches seemed to concentrate on one of them individually. Conclusion: There was few vestige of research that studied both concurrently. However, it was verified that not a few researches have been tried to develop quantitative measures to estimate probability or job characteristics for human error prevention and/or performance downgrading. Application: The results of this study would help to develop a causal model of human errors due to work stress and fatigue that can result in unexpected accidents in nuclear power plant.

• Journal of Korean Library and Information Science Society
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• v.47 no.2
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• pp.359-386
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• 2016

The purpose of this study is to investigate factors influencing individual job satisfaction and organizational commitment for maximizing organizational performance. And it aims not only for analyzing direct effects of organizational human resource management system on organizational achievement, but also for ones of high commitment system with empowerment, organizational justice, organizational culture, turnover intention and so on. Also, instead of measuring the achievement of organizational and individual level respectively, this study shows the integrated model of correlation between organizational human resource management and individual achievement.

• Journal of information and communication convergence engineering
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• v.21 no.1
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• pp.98-102
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• 2023

This paper presents a study on how augmenting semi-synthetic image data improves the performance of human detection algorithms. In the field of object detection, securing a high-quality data set plays the most important role in training deep learning algorithms. Recently, the acquisition of real image data has become time consuming and expensive; therefore, research using synthesized data has been conducted. Synthetic data haves the advantage of being able to generate a vast amount of data and accurately label it. However, the utility of synthetic data in human detection has not yet been demonstrated. Therefore, we use You Only Look Once (YOLO), the object detection algorithm most commonly used, to experimentally analyze the effect of synthetic data augmentation on human detection performance. As a result of training YOLO using the Penn-Fudan dataset, it was shown that the YOLO network model trained on a dataset augmented with synthetic data provided high-performance results in terms of the Precision-Recall Curve and F1-Confidence Curve.

• Journal of the Korean Institute of Intelligent Systems
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• v.26 no.6
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• pp.498-504
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• 2016

This study investigates the relationship between human resource capacity and financial and non-financial performance. We examine the previous studies on human resources and corporate performance, the performance factors of SMEs, financial performance and non-financial performance. Based on this research, model and research hypothesis were set up. According to study result, CEO's competency influences on both of non-financial and financial performances. The period of CEO's experience in one industry positively effects on filing number of intellectual properties(IPs). Firm's basic competency positively effects on non-financial performance but has meaningless impact on financial performance. The extent of education and experience of executive managers positively influences on filling number of IPs. The extent of education and experience of R&D personnel also positively effects on technology innovation output. Executive managers specialties may influence on long term performance but are identified that those have no influence on financial performance.

• Journal of the Ergonomics Society of Korea
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• v.30 no.2
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• pp.303-310
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• 2011

In this study, we employ CPM-GOMS analysis for explaining physical and cognitive processes and for quantitatively predicting when users are typing Korean text messages on mobile phones using both hands. First, we observe the behaviors of 10 subjects, when the subjects enter keypads with both hands. Then, basing upon MHP, we categorize the behaviors into perceptual, cognitive, motor operators, and then we analyze those operators. After that, we use the critical paths to model two task sentences. Also, we used Fitts' law method which was applied many times to predict text entering time on mobile phone to compare with the results of our CPM-GOMS model. We followed Lee's (2008) method that is well suited for text entry task using both hands and calculate total task time for each task sentences. For the sake of comparison between the actual data and the results predicted from our CPM-GOMS model, we empirically tested 10 subjects and concluded that there were no significant differences between the predicted values and the actual data. With the CPM-GOMS model, we can observe the human information processes composed on the physical and cognitive processes. Also we verified that the CPM-GOMS model can be well applied to predict the users' performance when they input text messages on mobile phones using both hands by comparing the predicted total task time with the real execution time.