The Effects of Service Quality on Customer Satisfaction and Loyalty of Hotel Buffet Restaurants' Customer at Special 1st Grade Hotels (호텔 뷔페 레스토랑의 서비스 품질이 고객 만족 및 충성도에 미치는 영향)
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- Culinary science and hospitality research
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- v.15 no.2
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- pp.161-171
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- 2009