• Preventive Nutrition and Food Science
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• 제10권4호
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• pp.357-363
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• 2005

The purpose of this study was to assess current food-handling practices of employees in school food service settings, as well as their knowledge levels, and identify relationships between knowledge, practices, and influencing variables. The survey was conducted for dietitians and employees in the school foodservice industry in Gyeongsangbuk-do province. A total of 270 and 570 questionnaires for dietitians and employees, respectively, were distributed by mail. Response rates were $62\%$ (N=171) and $66\%$ (N=376) from dietitians and employees, respectively. Data was analyzed using SPSS Windows (version 10.0). Descriptive statistics were used to summarize data. Pearson correlations were applied to test for relationships between knowledge and practice of HACCP principles. Stepwise regression analysis was performed to examine the influence of knowledge, current education guidelines, demographic information (working experience, academic background, and certification for food and cooking), and school characteristics (food production system, service style, and number of meals). School foodservice employees were found to have a significant amount of food safety knowledge ($67.5\pm1.8$ out of 100 possible points). Proper food handling practices were not always being followed in many schools. The relationship between their knowledge, current HACCP education training, and food handling practices was not significant. These results suggested the present situation of HACCP trainings performed by dietitians were inadequate for many school foodservice operations. The number of meals in school was an independent predictor of the employees' food-handling practices. These results suggest that an effective education program should integrate endeavors that take account of social and environmental influences on food safety to support the improvement of food-handling practices and the implementation of a HACCP program. Furthermore, dietitians should continue to provide consulting, training, and technical assistance to schools on HACCP implementation.

• 한국식생활문화학회지
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• 제24권1호
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• pp.58-68
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• 2009

This study examines the impact of the perception that employees of contract foodservice management companies have of internal marketing on service quality. Questionnaires were delivered to 291 employees employed in foodservice management companies. High perception item of internal marketing was 'value of formula education program' (3.36 points), whereas 'adequate allowance disbursement' (2.62 points) and 'various vacation benefits' (2.66 points) scored low. High service quality items for customers were 'kindness to customers' (3.89 points) and 'willingness to help customers' (3.89 points), whereas 'comprehension of customers' special requests' (3.63 point) and ['meeting customer expectations'] (3.64 points) scored low. The internal marketing conceived by employees of contract foodservice management companies has a positive influence on service quality. The most influential internal marketing variable to affect service quality was 'communication' followed by 'education/environment' and 'fringe benefits/[decisive] delegation'.

• 한국식품영양학회지
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• 제19권3호
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• pp.301-310
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• 2006

This study was aimed to evaluate the relation of food hygiene knowledge and practices of the contract foodservice employees and housewives. The employees were mainly sampled using convenience sampling method and surveyed through the questionnaire. The SPSS 12.0 was used for statistical analysis: data frequency, t-test, one-way ANOVA. The scores of the contract foodservice employees were higher in personal hygiene and time-temperature control from hygiene knowledge category and in cleaning & sanitizing, and time-temperature control from hygiene practice category than those of housewives. The level of hygiene knowledge improved with continuous education, and people aged over 51 year showed better score in hygiene practices than those of age 20${\sim}$35. The score of hygiene knowledge or hygiene practices were higher in the group who graduated front middle or high school than the group who had MS degree, because they might have the good hygiene habit or behavior from the continuous education about the food hygiene.

• 대한영양사협회학술지
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• 제2권1호
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• pp.81-91
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• 1996

Customer satisfaction concerning foodservice quality characteristics were evaluated by using importance performance analysis(IPA) techniques in employee feeding operations. The purpose of this study were to survey employees' health condition and their food habits, to examine employees' perception of the importance and performance concerning foodservice quality charactertics and to analyze attributes for quality improvement in employee feeding operations. A questionaire for survey was developed and mailed to 1,700 employees and the response rate was 60.8%. Statistical data analysis was done using the SAS programs for descriptive analysis, $x^2$-test, F-test and Fisher's LSD. The results of this study were as follows 1. Most of employees responded that their health condition were generally good. 2. 17.8% of surveyed employees responded that they usually skipped their breakfast. 3. Main reasons of using employee feeding facilities identified were convenience and cheap price of meals. 4. Dissatisfied quality attributes identified were taste of food, atmosphere and location d dinning room, and the quality of food served for breakfast and dinner, 5. Satisfied quality attributes identified were nutritionally balanced meal with variety, competitive managerial skills of dietetian, and quality of food served for lunch.

• 한국식품조리과학회지
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• 제31권3호
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• pp.370-377
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• 2015

The purpose of this study was to obtain data to improve customer orientation by managing emotional labor in foodservice employees. This study investigated the correlation between emotional labor (surface acting, deep acting), job burnout (emotional exhaustion, cynicism), and job engagement (vigor, dedication, absorption) in high school foodservice employees, and how they affect customer orientation. Our survey was administered to 330 school foodservice employees in the Busan area from June 2 to June 27, 2015. A total of 321 questionnaires were used for final analysis. The mean values for deep acting (p<0.01), cynicism (p<0.01), and dedication (p<0.05) significantly according to the position of the emproyees. The mean customer orientation significantly according to employment status (p<0.01) and meal service time (p<0.01). There was positive correlation (p<0.01) between surface acting, and emotional exhaustion cynicism, but negative correlation (p<0.01) between surface acting and vigor, dedication, absorption, and customer orientation. Deep acting had negative correlation (p<0.01) with emotional exhaustion and cynicism, positive correlation (p<0.05) with vigor, dedication, absorption, and customer orientation. Surface acting had negative influences on emotional exhaustion and cynicism, cynicism had negative influences on vigor, dedication, absorption, and customer orientation. Deep acting had positive influences on absorption and customer orientation, absorption had positive influences on customer orientation. Thus, nutrition teacher(dietitian) should educate foodservice employees the positive effects of deep acting to change their surface acting to deep acting, while actively managing internal customers.

• 한국조리학회지
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• 제13권4호
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• pp.164-177
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• 2007

The purpose of this study is to explore the relationship between the service of employees in the foodservice industry and their customers' satisfaction. The study surveyed 310 subjects who are the employees of companies in Busan, Ulsan, City and Gyeongsangnam-do and processed the result using SPSS for Win V. 12. 0. For statistical analysis, Frequency, Factor Analysis and Regression were put into operation. As a result of Factor Analysis on the quality of company food-service, six factors have been extracted. The result of the Factor Analysis of satisfaction revealed one factor. In conclusion, this study shows that the quality of foodservice - food, convenience, menu, kindness, hygiene/cleanliness, facilities - had a positive effect on users' satisfaction. It is expected that the results will provide a base for marketing strategies to be used by the managers and marketers in foodservice companies.

• 한국식생활문화학회지
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• 제26권2호
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• pp.151-158
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• 2011

The purpose of our study was to examine the effects of dietitians' sanitation training performance on the sanitation knowledge and management practice level of culinary employees. We developed a questionnaire to measure the sanitation knowledge and management practice level of culinary employees and the sanitation training performance of dietitians. The questionnaire was completed by 53 dietitians and 337 culinary employees working in food service in the Chungbuk Province. We found that the sanitation training performance of dietitians had a significant positive affect on the sanitation knowledge and management practice level of culinary employees. There was also a correlation between sanitation knowledge and the management practice level of culinary employees. We conclude that sanitation training performance by dietitians is an effective method of improving the sanitation knowledge and management practice level of culinary employees. Thus, we suggest strengthening the sanitation training programs given by dietitians to improve food hygiene and safety in the foodservice industry.

• 한국식품영양과학회지
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• 제42권7호
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• pp.1139-1147
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• 2013

본 연구는 학교급식소 조리종사원의 위생지식과 위생관리 수행도 간의 관계를 분석하기 위하여 수행되었다. 2011년 5월 13일부터 6월 10일까지 창원시 진해구에 소재하고 있는 초 중 고등학교 32개 학교의 조리종사원을 대상으로 300부의 설문지를 배부하여 총 276부가 회수(회수율 92%)되어 최종 분석에 사용되었다. 본 연구의 결과는 다음과 같다. 첫째, 조리종사원의 위생지식의 평균 점수는 16.60점(20점 만점 기준)이었다. 조리사 자격증 유무(P<0.05), 학교형태(P<0.001), 일일 급식횟수(P<0.001)에 따라서는 위생지식이 차이를 보여 조리사 자격증이 있는 집단이 위생지식 수준이 높았으며, 고등학교의 위생지식 수준이 초 중학교의 위생지식 수준보다 높았고 하루 2 3식을 제공하는 학교가 1식 제공하는 학교보다 위생지식 수준이 높았다. 둘째, 전체 위생관리 수행도는 4.77점(5점 척도 기준)이었으며, 영역별로는 교차오염(4.88)> 배식관리(4.83)> 채소소독관리(4.81)> 세척관리(4.77)> 냉장 냉동관리(4.72)> 개인위생 관리(4.69)의 순으로 나타났다. 그리고 조리사 자격증 소지 여부(P<0.05), 1일 학생 급식인원수(P<0.001), 일일 급식횟수(P<0.05)가 전체 위생 관리 수행도에 영향을 미치는 것으로 분석되었다. 즉 조리사 자격증을 소지한 집단이 미소지 집단보다 위생관리 수행도가 높았으며, 1일 학생 급식인원수 701~1,100명인 집단이 700명 이하인 집단보다 수행도가 높았고, 1일 급식회수가 2 3식인 집단이 하루 1식을 제공하는 집단보다 수행도가 높았다. 셋째, 위생지식과 위생관리 수행도의 관계 분석 결과 우선 위생지식 점수 수준이 높은 집단의 위생관리 수행도가 평균 4.85로 나타나 위생지식 점수 수준이 낮은 집단(4.66)에 비해 위생관리 수행도가 더 높음을 알 수 있었다(P<0.001). 또한 위생지식은 위생관리 수행도와 정적인 상관관계를 가지는 것으로 나타나 위생지식이 높은 조리종사원이 위생관리 수행도가 높다는 것을 알 수 있었다. 위생지식이 위생관리 수행도에 미치는 영향을 분석하기 위해 회귀분석을 실시한 결과 회귀모형의 설명력은 17.6%로 회귀식은 통계적으로 유의한 것으로 분석되어(P<0.001) 위생지식이 위생관리 수행도에 유의한 정(+)의 영향을 미치는 것을 알 수 있었다. 즉 학교급식 조리종사원의 위생지식이 높을수록 위생관리 수행도가 높아지는 것이다. 본 연구 결과를 근거로 하여 다음과 같은 제언을 하고자 한다. 첫째, 조리사 자격증이 있는 경우와 일일 배식횟수가 2 3식인 조리종사원의 위생지식이 높게 나타났으므로 조리사 자격증이 없는 경우와 배식횟수 1식인 종사원에 대한 교육이 좀 더 집중적으로 이루어져야 할 것이다. 둘째, 급식위생에 있어 제일 중요하다고 강조한 개인위생 영역이 다른 영역보다 수행도가 낮게 나타났으므로 향후 경남지역 학교급식 조리종사원 대상 위생교육 시 개인위생에 대한 비중을 높여야 할 것이다. 셋째, 조리사 자격증이 없으며, 학생수가 적고 일일 배식횟수가 적을수록 위생관리 수행도가 낮게 조사되었으므로 이들을 위한 반복적인 위생교육이 이루어져야 할 것이며, 동시에 심도 있는 연구를 통해 낮은 수행도의 원인을 밝혀 개선시켜야 할 것이다. 넷째, 위생지식이 위생관리 수행도에 영향 미치는 것이 밝혀졌으므로 향후 지속적이고 반복적인 위생교육의 실시를 통하여 학교급식 조리종사자의 위생지식 수준의 향상이 이루어질 때 궁극적으로 위생관리 수행도의 향상을 기대할 수 있을 것이다.

• 한국식품조리과학회지
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• 제13권4호
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• pp.402-409
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• 1997

Understanding the satisfaction and dissatisfaction of employees has been deemed important for smooth and efficient food service management. The aim of this study was to examine the relationship between the dishwashing employees' job satisfaction and the operational and managerial factors in hospital foodservice systems. A survey of twenty conventional hospital food service systems was undertaken and detailed information was collected from 280 dishwashing employees through mailed questionnaires. Dishwashing employees' satisfaction was evaluated by measuring their job attitudes towards four aspects of their job using the modified Job Description Index (JDI). Descriptive analysis and Pearson product moment correlation analysis were used to analyze the data. The dishwashing workers were found to be more satisfied with their interpersonal relations with co-workers than with work content, pay or promotional opportunities. The demographic variables including education, type of employment and work experience were significantly related to job satisfaction. As the ratio of supervisors to dishwashing workers increased, the degree of satisfaction in dishwashing workers increased significantly.

• 한국식품영양과학회지
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• 제44권4호
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• pp.619-634
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• 2015

본 연구는 전국의 어린이급식관리지원센터 직원(센터장을 제외한 팀장, 팀원)을 대상으로 업무 수행 시 난이도 인식 및 효율적 업무 수행 방안에 대해 조사하여 어린이급식관리지원센터 사업의 효과를 높이고 직원들의 직무만족을 높일 수 있는 방안을 제시하고자 하였다. 2013년 이전에 개소한 기존센터 19개, 154명의 직원, 2013년 이후에 개소한 신규 센터 11개, 73명으로 총 30개 센터, 227명의 직원을 대상으로 이루어졌다. 출장의 빈도가 높은 영양 및 위생 안전관리 순회방문업무, 어린이, 조리원 대상 방문교육 업무를 담당하고 있는 직원들에게서 공통으로 '지도를 위한 출장 후 체력 소모가 커 업무에 집중이 어렵다'가 높게 응답되었다. 영양 및 위생 안전관리 순회방문업무, 조리원 대상 방문교육 업무를 담당하고 있는 직원들에서는 '어린이 급식소에 상주하는 영양사가 아니기 때문에 개선이 필요한 부분에 대한 계속적인 피드백이 어려워 행동 변화를 이끌어내기가 어려움'이 높게 응답되었다. 대상별 집합 교육에 대한 의견으로 '집합 교육 시간이 원장, 조리원, 교사의 업무 시간과 겹쳐 참여율이 저조'가 3.97점, 재정관리에 대한 의견으로 '센터 위탁 기관 내 규정, 지자체의 예산 사용 규정, 식약처 규정이 달라 혼선이 옴'이 4.13점으로 높게 나타났다.