• Journal of Distribution Science
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• v.16 no.12
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• pp.105-113
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• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• Korean Journal of Social Welfare
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• v.65 no.1
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• pp.227-245
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• 2013

This study used the third wave of individual data of KReIs(Korean Retirement and Income Study) because the third wave of data only had the necessary variables which fit into this study. The data was collected in 2010 using national random sampling. The target population was adults who are older than 65 and the sample size of this study was 4,080. The factors of successful aging were compared by the recognition of old age (group (1): people who recognize they are not older adults(n=620); group (2): people who recognize they are older adults(n=3,460)). For comparison of each variable by the recognition of old age, t-test, chi-square test and ANCOVA were used depending on the types of variables. To test the effect on the life satisfaction of the factors of successful aging, hierarchical regressions were used for each group. 1) Except for the number of leisure activities, older adults who recognized they were not old(group (1)) had a higher level of factors composing of successful aging than older adults who recognized they were old(group (2)). 2) For group (1), age did not affect their life satisfaction in a statistically significant level, but for group (2) age negatively affected their life satisfaction. 3) The results indicated that cognitive and physical functioning were more important than avoiding disease and disability. 4) For group (2), IADL affected life satisfaction positively in a statistically significant level, but for group (1), IADL did not affect life satisfaction. 5) For group(2), whether they had a job or not affected the life satisfaction differently.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.2
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• pp.221-230
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• 2021

The purpose of this study was to examine the relationships between job stress, life satisfaction, burnout, and self-compassion. A survey was conducted in February 2018 for employees working at the Korea Legal Protection and Welfare Agency, and 213 data were included in the final analysis. A structural model was developed to examine the relationships between the variables used in this study, and the model-fit and mediating effects of the developed model were examined using SPSS and AMOS. For this study, the Korean occupational stress scale, life satisfaction scale, Maslach burnout inventory, and Korean self-compassion scale were used. We found that self-compassion is fully mediated between job stress and life satisfaction and between job stress and burnout. Also, life satisfaction is partially mediated between self-compassion and burnout. These results mean that self-compassion has significant effects on job stress, life satisfaction, and burnout. In particular, the mediating effect of self-compassion shows the vicious cycle of high job stress - low self-compassion - low life satisfaction - high burnout. Based on these results, the future implications of program development based on self-compassion strategies were discussed in order for workers in correctional facilities to decrease job stress and burnout and increase life satisfaction.

• The Journal of the Convergence on Culture Technology
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• v.7 no.4
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• pp.565-575
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• 2021

This study was attempted to establish a model to investigate the relationship between career decision self-efficacy, department satisfaction, and job preparing stress of college students and to investigate the relationship between these factors. The subjects of this study were 355 college students aged 18 years or older in G-do, and the collected data were analyzed using the SPSS/WIN 24.0/AMOS 24.0 program. The fit index of the structural regression model met the acceptance criteria (χ²/df=2.89, SRMR=.04, RMSEA=.07, CFI=.96, TLI=.95). As a result of the study, first, it was found that career decision self-efficacy and department satisfaction directly affect job stress. Second, career decision self-efficacy was found to directly affect department satisfaction. Third, career decision self-efficacy was found to have an indirect effect on job stress through department satisfaction. Of the two variables influencing job stress, department satisfaction was found to have a greater relative influence on job preparing stress. Based on these research results, it is necessary to develop a strategy to increase career decision self-efficacy and department satisfaction, which has been found to affect job stress in order to reduce job preparing stress of college students.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.1
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• pp.311-320
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• 2018

This study was conducted to investigate the relationship among major satisfaction (MS), clinical competence (CC), career decision-making self-efficacy (CDMS), and career decision level (CDL) for undergraduate nursing students. A self-report instrument was used to measure MS, CC, CDMS, and CDL. Questionnaires were completed by 307 nursing students in three nursing colleges, and path analysis was employed to validate the proposed model and analyze the causal relationships among variables. Four constructs (MS, CC, CDMS, and career decision) were analyzed. To build a path model, MS and CC were linked to CDMS and career decision. The initial analysis suggested that the modification needed modification; therefore, a covariance link was added. The overall goodness of fit for indices indicated satisfactory path analysis. The indices were revealed as $x^2=2412$, GFI=0.996, AGFI=0.961, and RMSEA=0.068. As a result, the proposed model was acceptable with a good fit, and there were significant direct and indirect effects of paths in the model. Specifically, MS and CC had a direct influence on CDMS, and MS and CDMS directly affected CDL. Moreover, MS and CC had indirect effects on CDL through CDMS. These results imply that students' CDMS should be seriously considered when designing counseling programs for career guidance, and substantiality of CC education is needed to improve CDMS. These results may provide a practical guideline to provide educational intervention for nursing students.

• Journal of the Korean Home Economics Association
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• v.44 no.11
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• pp.117-131
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• 2006

The purpose of this study was to verify a Structural Equation Model that constructed the causations among the structural leisure constraints, interpersonal leisure constraints, intrapersonal leisure constraints, leisure motivation, leisure activity participation, leisure satisfaction and the quality of life from the ecological perspective. The respondents were 301 elderly people residing in 4 free institutionalized elderly homes in Seoul. The data were analyzed by confirmatory factor analysis and covariance structure analysis using USREL 8.0 ver. The major results are summarized as follows: 1) Statistically, a goodness of fit is good of structural equation model presented in the study. 2) The structural leisure constraints and the interpersonal leisure constraints are some types of leisure environment of the aged in public homes from the ecological perspective. Such constraints would inevitably lead to a direct effect on individual leisure life and leisure motivation. 3) The important valuable factor which affected the leisure satisfaction and the quality of life in the elderly was the leisure motivation.

• Korean Journal of Human Ecology
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• v.16 no.4
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• pp.801-811
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• 2007

This study attempts to propose a pattern design of snug fitting midi briefs for women. Each briefs made of two kinds of fabric, cotton 40's and cotton 40's spandex, was produced for the research in a different shrinkage rate. The result of wearing test of the briefs-sold-in-the-market (BSM) and the briefs-specially-made-for-this-research (BSMR) were as follows: BSMR showed a higher mark than that of BSM in the sense of close fit on the torso, comfortableness, sense of being tight, satisfaction and beauty. In particular, the back design line of BSM gave a lower satisfaction to test wearers, while that of BSMR gave a more comfortableness to them, making their hip comfortably being wrapped by making smoother the angle of the straight line linking sidelines with clutch part, and making sidelines into curve. In a forward research, further studies about grading and other patterns but midi pattern of briefs would be examined.

• Korean Journal of Human Ecology
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• v.7 no.1
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• pp.147-165
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• 1998

The object of this study was to help designing of well-fit and comfortable brassieres for the elementary school girls through the survey on actual condition of wearing brassieres. The subjects of investigation for this study was the elementary school girls in the province of Jeonbuk and Taejeon city. The conclusion of this study was as follows; The 40.2% of the total subjects were wearing brassieres like the 63.3% of the fourth, the 85.4% of the fifth, and the 89.7% of the sixth grade students. The main reason of non wearing brassieres was for the underdeveloped breast, and also that of wearing brassieres was for the good shape of the breast. The main types of brassieres were ranked "Tank Top type", "Mold type", and "Adolescent girl-Bra". They had started to wear brassieres by the recommendation of adults who were their mother or teachers, and usually wearing brassieres all day. They usually purchased brassieres "with mother together" or "only by their mother". The standard of choosing brassieres was also ranked by FASHION, CONVENIENCE, SIZE, TOUCH, and SWEAT ABSORPTION. The total score of satisfaction for wearing brassieres was showed "Average score" and the score higher in Jeonju and Taejeon than in Kunsan. The higher grade and fatter was showed decreasing the score of satisfaction. The higher grade became, the more various for the size and preferable a pure cotton fabric for brassieres. The favorite types of brassieres were "Sport Bra" and "Volume-up Bra". They usually purchased a little larger size than their original size of that.

• Journal of Korean Academy of Nursing
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• v.44 no.3
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• pp.259-269
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• 2014

Purpose: The purpose of this study was to construct and test a structural equation modeling on burnout of clinical nurses based on CS-CF model. Methods: A survey using a structured questionnaire was conducted with 557 clinical nurses. Data were analyzed using structural equation modeling. Results: The modified hypothetical model yielded the following ${\chi}^2=289.70$, p<.001, RMSEA=.09, GFI=.93, TLI=.91, CFI=.94, PCFI=.65, AIC=363.21, SRMR=.05 or less and showed good fit indices. Nursing work environment, patient safety culture and resilience showed indirect effects on burnout while compassion fatigue and compassion satisfaction had direct effects. Conclusion: Results of this study suggest that compassion fatigue must be decreased and compassion satisfaction has to be increased, while burnout is lowered by enhancing the clinical nursing work environment, patient safety culture and resilience. In addition, more variables and longitudinal studies are necessary to validate the clear cause-and-effect relationship between the relevant variables.

• Korean Journal of Adult Nursing
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• v.28 no.5
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• pp.585-594
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• 2016

Purpose: The purpose of this study was to develop and test a predictive model on the male nurses' turnover intention. Methods: This study utilized the model-testing design based on the Price's causal model of turnover. This study collected data from 306 male nurses on a national scale with structured questionnaires measuring job opportunity, kinship responsibility, positive emotion, work autonomy, role conflict, work satisfaction, organizational commitment, and turnover intention. The data were analyzed using SPSS/WIN 22.0 program and AMOS 20.0 program. Results: As the outcomes satisfied the recommended level, the hypothetical model appeared to fit the data. Twenty-seven of the 38 hypotheses selected for the hypothetical model were statistically significant. 54.2% of turnover intention was explained by job opportunity, kinship responsibility, positive emotion, work autonomy, role conflict, work satisfaction and organizational commitment. Conclusion: The hypothetical model of this study was confirmed to be adequate in explaining and predicting male nurses' turnover intention. Findings from this study can be used to design appropriate strategies to decrease the male nurse's turnover intention.