• 제목/요약/키워드: financial rewards program

검색결과 10건 처리시간 0.02초

고객 보상프로그램의 효율적 구성에 관한 연구 (A Study on Efficiently Designing Customer Rewards Programs)

  • 김상철
    • 유통과학연구
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    • 제10권1호
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    • pp.5-10
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    • 2012
  • 본 연구는 보상프로그램의 구성에 관한 연구이다. 이를 위해 재무가치적 보상프로그램과 서비스 가치적 보상프로그램에 대한 관여수준별 선호도를 분석하였다. 또한 보상 프로그램의 평가모드(SE, JE)에 따라 선호도가 어떻게 달라지는지를 파악하였다. 실험결과 관여수준에 따라 보상프로그램에 대한 선호도는 일부 차이를 보이고 있으며 결합된 보상프로그램에 대한 선호도가 높게 나타나고 있었다. 여기서 특이한 점은 재무적 보상프로그램에 서비스 보상프로그램이 결합되는 경우에 고객들은 보상프로그램에 대해 보다 더 높은 선호도를 보이고 있어, 기존 재무보상 중심에서 벗어나 서비스 보상프로그램에 대한 관심을 제고시킬 필요가 있다. 이는 기존 기업들이 비용에 대한 부담을 갖고 있으면서도 비차별적이로 획일적인 보상프로그램을 진행하는 방식에서 새로운 보상프로그램을 구성하는 계기가 될 수 있을 것으로 판단된다.

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Establishing and Designing the Financial System for the Research Program of the Deanship of Scientific Research at Northern Border University

  • Hamad, Sofian;Al Sawy, Yaser Mohammad Mohammad
    • International Journal of Computer Science & Network Security
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    • 제21권12호
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    • pp.35-40
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    • 2021
  • The study aimed to realize one of the basic requirements for designing and building the integrated automated system for scientific research at Northern Border University, which includes the establishment of an automated interconnected system to manage all academic and financial operations of scientific research. From receiving the budget of the funded research courses, then the regular financial regulation of all the research team's rewards, the cost of publishing, translation and equipment, then receiving the research plans and linking them financially, preparing the total and detailed financial value for all stages, then financial disbursement operations, financial closure of research when published, and preparing financial reports The research team used the analytical approach to build the main and subsidiary requirements for designing the financial system, and the study concluded that all the elements required for the stages of financial management for scientific research at Northern Border University can be met based on sufficient by sequencing these processes and how they are sequenced as e It is designed in the research study.

가맹본부의 지원제도가 본부에 대한 태도 및 가맹점의 재무성과에 미치는 영향 : 지역상권 경쟁강도의 조절효과를 중심으로 (Influence of Franchisors' Supporting Strategy on Franchisee Attitude and Performance: Moderating Effect of Competitive Intensity)

  • 이호택;김문섭;정연승
    • 유통과학연구
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    • 제13권4호
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    • pp.65-76
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    • 2015
  • Purpose - This article aims to present and test a model regarding franchisors' supporting activities that may positively influence franchisees' attitude toward the franchising headquarter and their own business performance. Moreover, the authors examine the moderating effect of competitive intensity between franchisee attitude and business performance. Most previous research focused on behavioral performance measurements such as satisfaction, trust, and commitment. There are few empirical studies that focus on financial performance data because it is difficult to determine a relational mechanism between behavioral and financial performance. Moreover, financial data is confidential and difficult to collect in many cases. However, this study measures financial performance (e.g., sales revenue per square meter) differently than most previous research, which is mostly focused on the behavioral performance measurements. Research design, data, and methodology - To test our hypotheses, we selected 137 franchisee managers who are running chains of one of the foremost bakery franchise brands in South Korea. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed instrument by analyzing the data obtained from the samples. The data was analyzed using the AMOS structural equation modeling program. Results - The results indicated that: non-financial support activities (e.g., information exchange and communication) had a positive impact on the franchisee attitude toward the franchising headquarter. The franchisee attitude in turn had a positive effect on the headquarters' business performance. Furthermore, competitive intensity could enhance the relationship between franchisee attitude toward franchising headquarter and business performance in a local franchise market. However, financial support activities (e.g., rewards and promotional support) and training had no relationship with either franchisee attitude or business performance. Conclusions - This study provides some practical implications to franchisors in terms of franchise operation and store opening strategies. With respect to the franchise operation strategy, franchisors need to focus on non-financial rather than financial support. Most franchisees consider the necessity of financial support activities and not their sufficiency because these activities are specified in their franchise contract. In addition, it is important for franchisees to maintain a positive attitude for the franchise headquarters. The franchisees with a positive attitude for the franchisor can show a high degree of solidarity for various support activities, and it consequently determines franchisees' sales performance. In terms of franchise store opening strategy, this study suggests an additional criterion that can be considered in determining the location of direct and non-direct management stores (e.g., franchisees' stores). In this research, franchise stores located within high level of competitive intensity are shown to have a high relationship between franchisee attitudes of franchisor support activities and business performance compared to the franchisees located within low competitive intensity level. This result shows that opening non-direct franchise stores is more effective than direct stores in higher competitive market situations. Research contribution, implications, and further research directions are discussed at the end of the paper.

소형종합병원 간호사의 직무스트레스와 조직몰입의 관계에서 직무만족의 역할 (The Role of Job Satisfaction in the Relationship between Job Stress and Organizational Commitment among Nurses in Small-sized General Hospitals)

  • 최현주
    • 보건의료산업학회지
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    • 제10권2호
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    • pp.35-48
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    • 2016
  • Objectives : The purpose of this study was to analyze the effects of job stress on organizational commitment among nurse working in small sized general hospitals and determine moderating effects of job satisfaction. Methods : A self-report questionnaire survey was completed by 292 nurses working at five small sized hospitals in P and K. Data were collected during March 2015 and analyzed with the SPSS 21.0 program. Results : Job satisfaction was a positive factor in organizational commitment. Job satisfaction had significant moderating effects on the relationship between job stress and organizational commitment of nurses working in small sized general hospitals. Conclusions : The results of this study indicate that various job stresses and job satisfaction have a significant effect on the organizational commitment of nurses working in small sized general hospitals. Therefore, to decrease the job stress and increase the job satisfaction of nurses working in small sized general hospitals, consideration must be given to improving the financial and psychological rewards as well as providing differentiated job training. To reduce the psychological burden of nurses, it is necessary to develop adaptation programs of nurses.

경주시에 대한 중저준위 방사성폐기물처분장 건설 프로그램의 장기적 효과 (A Long Term Effect Prediction of Radioactive Waste Repository Facility in Gyeongju)

  • 오영민;정창훈
    • 한국시스템다이내믹스연구
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    • 제9권2호
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    • pp.105-128
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    • 2008
  • City of Gyeongju's referendum finally offered the long-waited low-level radioactive waste disposal site in November 2005. Gyeongju's positive decision was due to the various economic rewards and incentives the national government promised to the city. 300 billion won for an accepting bonus, the location of the headquarter building of the Korean Hydro and Nuclear Power Co., and the accelerator research center and 3.25 trillion won for supporting regional development program implementation. All of the above will affect the city's infrastructure and the citizens' economic and social lives. Population, land use, economic structure, SOC and quality of life will be affected. Some will be very positive, and some will be negative. This research project will see the future of the city and forecast the demographic, economic, physical and environmental changes of the city via computer simulation's system dynamics technique. This kind of simulation will help City of Gyeongju's what to prepare for the future. The population forecasting of the year 2046 will be 662,424 with the waste disposal site, and 327,274 without the waste disposal site in Gyeongju. The waste disposal site and regional supporting program will increase 184,246 Jobs more with 1,605 agriculture and fishery, 5,369 manufacturing shops and 27,577 shops. The population increase will bring 96,726 more houses constructed in the city. Land use will also be affected. More land will be developed. And road, water plant and waste water plant will be expanded as much. The city's financial structure will be expanded, due to the increased revenues from the waste disposal site, and property tax revenues from the middle-class employees of the company, and the high-powered scientists and technologists from the accelerator research center. All in all, the future of the city will be brighter after operating the nuclear waste disposal site inside the city.

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보건소의 자원봉사자 요구도 및 활용도에 대한 관련요인 분석 (A Study on the Demand and Utilization of Volunteers in Health Centers)

  • 최은숙
    • 지역사회간호학회지
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    • 제11권1호
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    • pp.37-66
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    • 2000
  • Volunteers activities in Health Centers are strategically important for the efficient utilization of human resource and local people's health promotion in community. With these backgrounds. this study is conducted to examine significant factors in relation to demand and utilization of volunteers in Health Centers. and the factors are the characteristics of Health Centers. volunteer management factors and external environment factors. Subjects in this study were 245 Health Centers all chosen. Data were collected from April. 12. 1999 to May. 31. 1999. and the data for analyses were ones of 116 respondents. Then. the data coded and submitted to Fisher's exact test. NPAR1WAY ANOVA, Correlation analysis. multiple regression analysis, multiple logistic regression analysis with SAS program. The key results from this study can be epitomized as follows: 1. 43.1% of responding health centers answered that they 'utilize volunteers'. The average number of volunteers who were engaged in responding health centers was 43, out of which 7 were men and 36 were women. As for the adequacy of the number of the volunteers. 55.1% responded 'not enough' and 30.6% responded 'adequate'. The more the number of volunteers needed. the more the number of utilizing volunteers is. When asked about their views concerning the utilization of volunteers in Health Centers. 88.7% of all respondents answered in the affirmative. The accountable factor for the utilization of volunteers was the present utilization of volunteers. 2. Concerning the reasons for using volunteers. 'to induce local people's participation in health services' was the highest comprising 76% of the responding health centers. 3. Most of volunteers were housewives and independent enterprisers. The most type of volunteer activities was 'just simple labor'. 4. As for the action duration of volunteers. 69.4% answered 'under 6 months'. The factor was significant difference with the action duration of volunteers was 'to provide social meeting' in the middle of rewards for volunteers. 5. Asked about the problem in utilizing volunteers. 53.2% answered 'the difficulty of recruitment and education for volunteers'. and 42.6% answered 'lack of budget and manpower needed for the utilization of volunteers.' 6. Concerning the evaluation of the performance by volunteers. 88% answered 'satisfactory'. With regards to the reason for that. 29.3% answered 'volunteers can provide various kinds of services' 7. 88.7% of responding health centers answered that they will continuously or newly utilize volunteers in the future. 8. The main health program services which expect utilization of volunteers were visiting health services(63.2%). old people's health services (25.3%). These were not significant difference with any explanatory variable. 9. The average number of volunteer needed in responding health centers was 38. The more the average number of utilizing volunteers. the more the number of volunteers needed is. The more the degree of financial independence. the more the number of volunteers needed is. In conclusions. Health centers are necessary to promote their role of recruitment. education and training for volunteers. the development of volunteer activities programs.

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공학교육 체제 개선을 위한 공과대학 이해관계자의 인식 조사 연구 - ${\bigcirc}{\bigcirc}$ 대학교를 중심으로 - (A Study on the Engineering College Stakeholder's Perceptions for Improvements of Engineering Education System)

  • 박기문;이규녀;김영민
    • 대한공업교육학회지
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    • 제36권2호
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    • pp.239-256
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    • 2011
  • 이 연구의 목적은 공학교육 이해관계자(stakeholder)인 교수, 학생, 직원/조교들을 대상으로 공학교육인증제를 포함한 공학교육 체제에 대한 만족도와 개선사항을 조사 분석하여 공학교육 발전을 위한 기초자료를 제공하고, 공학교육 체제의 실효성 있는 개선방안을 도출하는데 있다. 이러한 연구 목적에 터한 공학교육 체제의 개선 방안은 다음과 같다. 첫째, 실습실 및 장비 등 교육환경을 개선하기 위하여 수요자 요구분석을 실시하고 이를 토대로 중장기 교육환경 개선과 재정이 확보되어야 한다. 둘째, 공학교육 이해관계자간 관계 증진을 위하여 멘토링 프로그램과 미래상담설계 등의 제도가 실효성 있게 재정비 되어야 한다. 셋째, 교육 행정서비스의 만족도를 높이기 위하여 서비스의 질 평가를 통한 우수 직원/조교에 대한 보상과 직무교육 강화 등의 개선이 요구되며, 공학교육인증제와 관련한 행정 업무의 단순화와 전담인원 충원 등이 검토되어야 한다. 넷째, 공학교육인증제의 이해를 높이기 위해 공학교육혁신센터의 위상 강화와 체계적인 홍보 체제가 필요하며, 외부 인사가 포함된 '공학교육 체제 평가 협의회(가칭)'와 같은 공학교육 평가 전문가 위원회가 필요하다. 다섯째, 공학교육인증제는 이해관계자들의 실익 부재와 행정 소요의 피로 누적 등으로 인하여 그 실효성에 대해 문제가 제기되고 있는 바 이에 대한 하여 공학교육 관련기관 차원의 방안 연구가 시급하다.

소방공무원의 직무스트레스와 자아탄력성에서 소진의 영향 (Effects of Burnout on Job Stress and Ego-Resilience of Fire Officials)

  • 이해영;김엽래
    • 한국화재소방학회논문지
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    • 제31권2호
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    • pp.106-112
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    • 2017
  • 본 연구는 소방공무원의 직무스트레스와 자아탄력성과의 관계에서 소진이 매개역할을 하는지에 대해 알아보고, 이를 통해 소방공무원의 자아탄력성 증진을 위한 정책대안을 마련하는데 목적으로 경기도 북부지역 현직 소방공무원 365명을 대상으로 설문조사를 실시하여 SPSS 22.0를 통해 상관관계분석 및 회귀분석을 실시하였다. 연구문제는 '소방공무원의 소진과 자아탄력성은 유의한 상관관계를 보일 것이다.'와 '소방공무원의 직무스트레스가 자아탄력성에 미치는 영향에서 소진은 유의미한 효과가 있을 것이다.' 이다. 연구 결과, 직무스트레스 하위요인 중 직무 불안정성과 보상 부적절성 요인이 고갈, 냉소, 직업 효능감 등의 소진척도에 영향을 주고, 이는 긍정적인 미래지향성, 감정조절, 흥미와 관심 등을 나타내는 자아탄력성을 낮추게 하는 것으로 나타났다. 이에 따른 정책적 함의는 먼저, 소방공무원의 직무수행상 안정성에 대한 확신이 주어져야 한다는 점, 업무성과에 대한 사회적 경제적 적절한 보상이 이루어져야 한다는 점, 소방공무원의 정서적 신체적 피로감과 긴장감 해소를 위한 내실 있는 지원 대책이 필요한 것으로 나타났다.

손자녀 양육 조부모와 자녀와의 갈등에 영향을 미치는 요인: 조부모의 특성을 중심으로 (Factors Affecting the Conflict between Grandparents Raising Grandchildren and Adult Children: Focusing on Grandparents' Characteristics)

  • 김미혜;성기옥;팽경희;최희진;최소영
    • 한국노년학
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    • 제31권4호
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    • pp.905-923
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    • 2011
  • 본 연구는 손자녀 양육 조부모와 그들의 자녀 사이에서 손자녀 양육으로부터 비롯되는 갈등 요인을 밝히고자 하였다. 이를 위해 제3차 국민노후보장패널자료를 분석 데이터로 사용하여 손자녀 양육 조부모와 그들의 성인 자녀와의 갈등에 영향을 미칠 수 있는 요인을 손자녀 양육 조부모의 인구사회학적 요인과 경제적 요인, 돌봄 관련 요인, 건강 요인, 가족관계 요인을 중심으로 분석하였다. 분석결과 첫째, 조부모가 남성일수록, 연령이 높을수록, 학력이 높을수록, 종교가 없을수록, 비취업자인 경우에 자녀와의 갈등이 높은 것으로 나타났다. 둘째, 조부모의 근로소득과 금융소득이 없는 경우, 사적이전소득이 있을 경우, 즉 경제적으로 어려운 경우에 자녀와의 갈등이 높은 것으로 나타났다. 셋째, 손자녀의 연령이 낮을수록, 손자녀 양육 대가가 없는 경우, 손자녀 양육으로 인해 근로나 소득활동을 중단 또는 단축한 경우에 자녀와의 갈등이 높았으며, 조부모의 신체적 건강상태가 좋을수록, 정신적 건강상태가 나쁠수록 자녀와의 갈등이 높았다. 마지막으로 조부모의 가족관계 만족도와 배우자관계 만족도가 낮을수록, 자녀와의 관계 만족도가 높을수록 자녀와의 갈등이 높은 것으로 나타났다. 이는 자식을 위해 대가 없이 희생하는 전통노인과는 다른 양상으로서 손자녀 양육 대가 부재와 갈등에 대한 이해가 필요함을 시사한다.

소비자인지도화령수상사회책임(消费者认知度和零售商社会责任): 종미국시각출발적도덕구매행위적탐색성연구(从美国视角出发的道德购买行为的探索性研究) (Consumer Awareness and Evaluation of Retailers' Social Responsibility: An Exploratory Approach into Ethical Purchase Behavior from a U.S Perspective)

  • Lee, Min-Young;Jackson, Vanessa P.
    • 마케팅과학연구
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    • 제20권1호
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    • pp.49-58
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    • 2010
  • 企业社会责任已经成为学者们进行研究的一个重要课题. 多数认为企业社会责任对企业去定义他们在社会中的责任是必要的, 并且为他们的商业活动提供社会和道德标准. 其结果是, 相当数量的零售商已经采用企业社会责任为一个战略工具来宣传他们的商业活动. 为此, 本研究企图探索美国消费者在他们对零售商主观的感知和评估的基础上在道德购买和消费中的态度和行为. 本文的目的包括: 1)测定参与者对零售商企业社会责任的认知度. 2)评定参与者如何评估零售商企业社会责任. 3)测定参与者对零售商企业社会责任的评估过程是否影响他们对零售商的态度. 4)评定参与者对零售商企业社会责任的态度是否影响他们的购买行为. 本文并没有关注实际的零售商企业社会责任表现. 因为消费者的决定过程是基于个体的评定而不是实际的事实. 本研究调查了美国大学生对零售商企业社会责任的认知和评估. 本研究的参与者是56名来自美国东南大学的大学生. 他们的年龄在18岁到26岁之间. 使用开放性译码和选择性译码进行内容分析. 我们收集和分析了超过100张单倍行距的答复. 使用两步骤的译码(即开放性译码和选择性译码. 译码结果和分析笔记用来理解参与者对企业社会责任的认知和从书写的回复中提炼出来包括直接引用的答案所支持的伦理购买行为. 为保护参与者隐私, 这里使用的都是化名. 参与者被要求写下有关零售商, 他们对企业社会责任问题的认识和评估一个零售商的企业社会责任表现. 大部分应答者(n=28)表明他们对企业社会责任有一定的认识但是不觉得需要按这个要求去做. 少数应答者(n=8)表明他们对企业社会责任有一定的认识但是基本不关心. 结果表明当大学生评估零售商的几页社会责任表现时, 他们使用企业社会责任的三个纬度: 员工支持, 社区支持和环境支持. 我们发现如何对待和支持员工是一个评估零售商的企业社会责任的重要准则. 应答者表明作为一个员工和零售商有好的经历会使他们对此零售商有积极的感知和态度. 和员工支持相关的有四个主题: 根据员工表现的奖励和惩罚, 工作环境, 员工教育和训练课程, 以及员工和员工家人折扣. 良好的赏罚机制被认为是一个重要的属性. 和工作环境相关的因素包括: 零售商如何良好的遵守与工作时间相关的规则, 午餐时间和休息同样被认为是重要的属性之一. 有关社区支持, 有三个方面: 对当地社区销售比率的贡献, 对慈善组织的财政贡献和对社区大型活动的支持. 在环境方面, 有两个主题: 循环利用和销售有机或绿色产品. 在回复中有提到, 零售商正在尝试去做对环境友好所能做的. 一位应答者提到这个公司正在创造有环保设计的店铺. 并且能在这家公司的网站上轻松的找到为帮助环境所做的事情的信息. 应答者还注意到这些店铺可提供有机和亲环境产品. 应答者在此类中还提到关于这个公司如何使用环保的杯子和他们如何帮助新奥尔良的居民重建家园. 应答者注意到零售商为购买产品的消费者提供可再使用的袋子. 一位应答者说一家零售商通过提供有机棉来使他们的产品帮助环境. 在分析应答者之后, 我们发现参与者对零售商的企业社会责任的评估影响他们对零售商的态度. 然而, 在态度和购买行为之间有显著的差异. 尽管参与者对零售商的企业社会责任有积极的态度, 但资金和时间的缺乏也影响他们的购买行为. 总体来看, 一半的应答者(n=28)提到在购物时企业社会责任表现影响他们的购买决定. 本研究的结果为零售商针对消费者提高他们的形象而考虑企业社会责任提供了支持. 本研究暗示出消费者根据员工, 社区和环境三方面的支持来评估零售商. 评估, 态度和购买行为似乎是密切相关的. 也就是说, 评估是基于消费者对零售商企业社会责任的认识. 这些认识可以影响他们对零售商的态度从而进一步影响他们的购买行为. 参与者同时表明企业社会责任会使他们对零售商印象良好但是并不会影响他们的购买行为. 在参与者中, 价格和便利似乎超越了企业社会责任的重要性. 本文还讨论了此研究的启示, 对未来研究的建议和研究的局限.