• 경영과정보연구
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• 제25권
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• pp.243-273
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• 2008

A new research paradigm is emerging within organizational behavior, in both theory and empiricism, based on the increasing recognition of the importance of emotions to organizational life. This paper suggest that emotion intelligence play a moderate variables in relationship of emotion labor and emotional exhaustion. More specifically, it is proposed that emotional intelligence, the ability to understand and manage emotions in the employee self and others, contribute to effective emotions management in organizations. Four major aspects of emotion labor, appraisal and expression of emotion in oneself, appraisal and recognition of emotion in others, regulation of emotion in oneself and use of emotion to facilitate performance, are described. Also, the emotional intelligence are consists of four aspects, frequency of appropriate emotional display, attentiveness to required displayed rules, variety of emotions to be displayed and emotional dissonance. Then I propose how emotional intelligence contributes to of relations the emotion labor and emotional exhaustion. The purpose of this research is to investigate the impact of emotion labor to employee's emotional exhaustion to explore the moderating effects of the emotional intelligence between the emotion labor and emotional exhaustion. To complete the research the data were collected through a questionnaire from 147 employees from service company. After multi-hierarchical regression analysis, the outcomes of this study are the employee's emotional exhaustion are affected negatively by the three factors: major aspects of emotion labor, regulation of emotion in oneself, use of emotion to facilitate performance, make the moderation effect between emotion labor and emotional intelligence. These results indicate that instilling in others an appreciation of the importance of work activities: encouraging of true expression individual emotions, generating and maintaining well emotional climate and cooperation situations, and managing a meaningful environment for an organizational life.

• Asian Journal of Business Environment
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• 제5권4호
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• pp.13-18
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• 2015

Purpose - Based on previous studies, this study extends current research and investigates whether the sub-factors of emotional intelligence increase job satisfaction or employee intrinsic and extrinsic motivation and perceived organizational support. Research design, data, and methodology - This study categorizes service employees' (consultants) emotional intelligence into four sub-factors: regulation of emotion, appraisal of emotion, utilization of emotion, and expression of emotion. The study then investigates the sub-factor effects on job satisfaction. A total of 353 valid questionnaires were collected. Results - The results of the path analysis showed that appraisal, utilization, and expression of emotion had a positive effect on intrinsic motivation, and utilization of emotion had a positive effect on extrinsic motivation. Extrinsic motivation had a positive effect on perceived organizational support and job satisfaction, and perceived organizational support had a positive effect on job satisfaction. Conclusion - As consultants' utilization of emotion is rendered as the ability to use emotion to improve performance, the conclusion is that such factors as monetary performance incentives are important in order to boost job satisfaction of the consultants.

• 감성과학
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• 제26권4호
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• pp.93-102
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• 2023

Emojis and avatars are widely used in online communications, but their emotional conveyance lacks research. This study aims to contribute to the field of emotional expression in computer-mediated communication (CMC) by exploring the effectiveness of emotion recognition, the intensity of perceived emotions, and the perceived preferences for emojis and avatars as emotional expression tools. The following were used as stimuli: 12 photographs from the Yonsei-Face database, 12 Memojis that reflected the photographs, and 6 iOS emojis. The results of this study indicate that emojis outperformed other forms of emotional expression in terms of conveying emotions, intensity, and preference. Indeed, the study findings confirm that emojis remain the dominant form of emotional signals in CMC. In contrast, the study revealed that Memojis were inadequate as an expressive emotional cue. Participants did not perceive Memojis to effectively convey emotions compared with other forms of expression, such as emojis or real human faces. This suggests room for improvement in the design and implementation of Memojis to enhance their effectiveness in accurately conveying intended emotions. Addressing the limitations of Memojis and exploring ways to optimize their emotional expressiveness necessitate further research and development in avatar design.

• 한국콘텐츠학회논문지
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• 제14권9호
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• pp.476-483
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• 2014

본 논문은 국내 표정 연구에 적합한 얼굴 표정 이미지를 제작하는 것에 목적을 두었다. 이를 위해서 1980년대 태생의 한국인의 표준 형상에 FACS-Action Unit을 결합하여, KSFI(Korean Standard Facial Image) AU set를 제작하였다. KSFI의 객관성을 확보하기 위해 6가지 기본 감성(슬픔, 행복, 혐오, 공포, 화남, 놀람) 이미지를 제작하여, 감성 별 인식 정확률과 얼굴 요소의 감성인식 기여도를 평가하였다. 실험 결과, 정확률이 높은 행복, 놀람, 슬픔, 분노의 이미지의 경우 주로 눈과 입의 얼굴 요소를 통해 감성을 판단하였다. 이러한 연구 결과를 통해 본 연구에서는 표정 이미지의 AU 변경할 수 있는 KSFI 콘텐츠를 제안하였다. 향후 KSFI가 감성 인식률 향상에 기여할 수 있는 학습 콘텐츠로서의 역할을 할 수 있을 것으로 사료된다.

• 한국콘텐츠학회논문지
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• 제9권9호
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• pp.125-133
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• 2009

오늘날 디지털 기반 커뮤니케이션 환경 속의 사용자들은 상호작용이 가능한 커뮤니케이션을 원하게 되면서, 사용자 중심의 감정표현 도구를 개발할 필요성이 대두되고 있다. 본 연구는 실시간으로 변화하는 개인화된 감정표현이 가능한 감성캐릭터를 개발하기 위한 목적을 가진 기초연구이다. 이를 위해 현재 얼굴표정을 중심으로 감정을 표현하는 기술이 어떻게 구현되고 있는지 국내외 연구동향 및 감성캐릭터를 사용한 다양한 서비스 사례분석을 통해 향후 감성캐릭터의 개발 방향을 제시해보고자 한다.

• 한국실내디자인학회논문집
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• 제21권1호
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• pp.177-185
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• 2012

The purpose of this study is to use as the basic data for design method in commercial space. So, we analyzed whether any emotion was induced by finishing materials in the commercial space. And we was to suggest expression methods of finish materials to induce in the emotional space. The results of this study are as follows : First, we could know that the emotional design is needed to enhance satisfaction of consumers. The role of finishing material is very important in emotional expression in the commercial space. Second, we extracted the adjectives vocabulary(14 pairs) to evaluate the space emotion. we could educe the four kinds of space emotion by Factor Analysis. In addition, we could arrange the emotional words to represent each space type(Decoration : 5 pairs, Expand : 4 pairs, Limitation : 3 pairs, Hierarchy : 2 pairs). Third, to use finishing materials and wall is very effective to induce the emotion in the emotional space. To use the color is good among the elements of finishing materials. Fourth, We could find that the center of the types of emotional space was induced with the boundary and the decoration. If we use contrasting colors and accent colors in the commercial space, we can induce the center and the boundary together. And if we use colorful or unusual patterns, we can induce the center and the decoration together. Fifth, To induce the expand, we should finish with one color in space. And To induce the center, we should finish with one type of the color or pattern and then we should partially use the contrast color and special pattern. the case of boundary, it is good method to part emphasize by color, texture and materials. And we can induce the decoration with materials and patterns.

• 한국심리학회지ㆍ건강
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• 제15권3호
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• pp.483-498
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• 2010

본 연구는 혐오정서 유발자극에 대한 선행사건초점 조절전략과 반응초점 조절전략이 얼굴표정 및 정서경험에 미치는 영향을 알아보고자 하였다. 연구는 여자 대학생 50명을 대상으로 실시되었고, 참여자들이 혐오정서 유발동영상을 시청할 때 서로 다른 정서조절전략(정서 표현, 표현 억제, 인지적 재평가, 표현 불일치)을 사용하도록 하여 얼굴표정과 정서경험을 측정하였다. 분석결과, 정서 표현집단에서 혐오표현단위의 빈도가 가장 높았고 표현 불일치, 인지적 재평가, 표현 억제집단의 순으로 빈도가 높게 나타났다. 그리고 실제 경험한 정서를 반영하는 얼굴 윗부분에서 인지적 재평가집단의 혐오관련표현단위의 빈도가 정서 표현집단과 표현 불일치집단보다 낮게 나타났다. 자기보고식 정서 상태 측정결과, 표현 불일치집단에서 가장 많이 긍정정서가 감소한 반면, 인지적 재평가집단에서는 긍정정서가 증가하는 경향을 보였다. 본 연구는 정서조절전략이 얼굴표정 및 정서경험에 미친 영향을 통해 인지적 재평가전략이 가장 기능적인 정서조절전략임을 확인하였다.

• 정보처리학회논문지B
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• 제13B권7호
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• pp.653-662
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• 2006

사용자의 상황에 따라 적절한 서비스를 제공하는 컴퓨팅 환경을 구현하려는 유비쿼터스 컴퓨팅에서 사람과 기계간의 효과적인 상호작용과 사용자의 상황 인식을 위해 사용자의 얼굴 표정 기반의 감정 인식이 HCI의 중요한 수단으로 이용되고 있다. 본 연구는 새로운 베이지안 분류기를 이용하여 상황에 민감한 얼굴 표정에서 기본 감정을 강건하게 인식하는 문제를 다룬다. 표정에 기반한 감정 인식은 두 단계로 나뉘는데 본 연구에서는 얼굴 특징 추출 단계는 색상 히스토그램 방법을 기반으로 하고 표정을 이용한 감정 분류 단계에서는 학습과 테스트를 효과적으로 실행하는 새로운 베이지안 학습 알고리즘인 EADF(Extended Assumed-Density Filtering)을 이용한다. 상황에 민감한 베이지안 학습 알고리즘은 사용자 상황이 달라지면 복잡도가 다른 분류기를 적용할 수 있어 더 정확한 감정 인식이 가능하도록 제안되었다. 실험 결과는 표정 분류 정확도가 91% 이상이며 상황이 드러나지 않게 얼굴 표정 데이터를 모델링한 결과 10.8%의 실험 오류율을 보였다.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2002년도 춘계학술대회 논문집
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• pp.11-15
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• 2002

Activities of venter frontalis, corrugator, levator labii superioris and greater zygomatic muscles were measured for five male subjects while they made pleasant, unpleasant and neutral facial expressions, and while they were presented pleasant, disgusting, and neutral odors. Pleasant expression and odor activated zygomatic muscles while unpleasant expression and odor increased corrugator muscle activity.

• 공학교육연구
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• 제27권1호
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• pp.50-62
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• 2024

This study examined how emotion regulation strategies specifically function in the interpersonal conflict coping strategies of engineering students. For this purpose, a interpersonal conflict coping strategies and emotion regulation strategies scale was used for 548 engineering students. Multiple regression analysis was conducted. Among the emotion regulation strategies, the "return to body" strategy was related to understanding, validation, focusing, and the "stop action" strategy. In particular, the "stop action" strategy was closely related only to the "return to body" strategy. Among interpersonal conflict coping strategies, the dominating strategy used both positive emotion regulation strategies, such as high refocus on planning, and negative emotion regulation strategies, such as other-blame. Additionally, among negative conflict coping strategies, it was confirmed that both aggression and negative emotional expression, which seem to have similar attributes, share a common feature of having high difficulty in emotional clarity. However, in the case of negative emotional expression, it is characterized by a lack of putting into perspective and high other-blame. On the other hand, the agression strategy seemed to have different characteristics, such as high self-blame and low return to body. By investigating the relationship between interpersonal conflict coping strategies and specific emotion regulation strategies, this study provides implications for education and intervention on which specific emotion regulation strategies need to be cultivated for engineering students to improve their interpersonal conflict resolution capabilities.